BYJU's Complaints & Reviews

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I purchased byjus tab and sim for class 4 to 7. But from last 2 months it is not working. Hardware is damaged. I called byjus several times for the same. But no call back from their side. They are not trying to solve the problems. Now i am requesting them to take the product and refund the money that also they are not doing. Still i am paying for the product of no use. I informed them if you are not solvi g the matter furthur payments will get delayed. Really very bad service.

I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...

I am a cat aspirant with byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

My name is johnkutty i am from alappuzha kerala.
In november 2018 a byjus sales executive named albin contacted me and came to my house (Later i found that they got my details from bajaj finance)
He was very smart me and my wife are ordinary people with 10th standard education, he easily manipulated us by using our ambitions for son.
We told him that we will join our son in byjus for 1 year programme, but when the package came it was for 3 years (We came to know it after many months)
Byjus did not provide us any manuals or bills, in november 12 byjus people asked me to send my bank passbook copy to them to arrange me finance through bajaj finance. I send them my union bank passbook copy, after some days they send me a lenovo tablet which looks like a 5k cheap one.
My sons teacher called me in january and told me that his grades are very low, after using byjus learning app.
When contacted a lady from byjus send us a lock key, but even after 4 months o[censored]sage there is no improvement instead his performance becomes very bad in exams.
I contacted mr. Albin of byjus from alappuzha then he said that they can not refund my money because 15 days expired (In november 2018 he said that we can always cancel it even after 1 year)
Now i am paying around 3500 rupees per month to byjus through bajaj finance, i already paid 17000 rupees, total course fee is around 45000 for 3 year.
I am a painting worker, i purchased this app for bettement of my 14 yr old sons education, but byjus app made my sons performance in school worse.
I can not afford to pay byjus anymore, your people in alappuzha is not responding to my calls
So kindly cancel my sons learning package, i don't want any refund and i am ready to return the lenovo tablet byjus gave me, so please contact me urgently, hope you people are human beings unlike your team in alappuzha kerala, waiting for your call

Johnkutty
Arthasseril house
Near kavitha junction
Kattoor p o kalavoor
Alappuzha 688522
Byjus reg. No.[protected]
Mobile no.[protected]
P. S. Please talk to me in my mother tongue malayalam, and forgive me for my bad english

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.

I bought this byju cat tablet this january. I opened it today. The date is old. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list...

My parents bought a course for 16, 000 bucks for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...

I was interested in writing government exams and upsc was my top priority.While i was searching for an institution i saw byjus advertisement popping up as it asked for few information about me, i gave my basic information.Later i got a call from byjus and asked for counseling, initially i was in confusion but however the guy who called me was wickedly smart enough to convince me. After the call i gave him the appointment date.He came to my home and explained about byjus online programme since i am already in job he told online programme would be best.He never mentioned about the 15 days cancellation policy.However i took it for[protected] plan.Now i em finding it difficult with there teaching culture as i am working in shifts in one of the IT company.Also i am facing some financial crisis for myself.I have requested so many times atleast to cancel 2020 plan and agreed for 2019.Initially that person who did counseling said yes and later said no.He did just an another drama.Now i have been paying 72, 000 unnecessarily as loan.These guys are fooling people in the name of education.

Its not only me i could see many people being cheated by byjus.

Kindly help me in resolving this.

Recently i have inserted the 11th standard sd card but it's showing the error 2002. I am tired by calling them and each an every time the call gets cancelled. From my opinion it is the worst learning app ever. I am tied of it. Please help me with the error problem. Or please unregister my account. I am literally just got offended by this things. If it's not solved i will be bound to take action against it.

Recently i have inserted the 11th standard sd card but it's showing the error 2002. I am tired by calling them and each an every time the call gets cancelled. From my opinion it is the worst learning app ever. My problem is unsolved from past few weeks. I am tired of it. I just want to unregister my self from this and also want to delete my account.. Please help me with this problem...

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.