BYJU's Complaints & Reviews

My ward had enrolled last year for 3 year Byju's program and a lenovo tab with sd card was sent. Now when she has moved to next class we realized that one of the SD card is missing in the package. She does have clas 6th and class 8th SD cards but class 7th SD card is missing. Spoke to their support team multiple times and during last conversation was promised that class 7 SD card will be sent again. However, it has been 2 weeks and there is no progress. I have written multiple emails to Byjus and now they have stopped responding altogether. I am extremely disappointed the way Byju's has handled this issue and I will ensure that I do not recommend the product to any more relatives and friends going forward if this is still not resolved. Having paid 50K rupees, I am surprised they are dealing with a parent on a genuine issue and not willing to promptly address it.

I had been following since long but not getting response from byjus, twice
They commited regarding cancellation but again refused to do so, they are asking for proofs which i dont have as i was not aware of these kind of fradulent activities of byjus, the sales team make false commitment that you can return it but dont pick the phone they delibrately do this to fool people.
Pl help me as capital float representative are calling me regularly for loan repayment.

Student name is alveera qazi ([protected]).

I have bought byju's premium package and i got a tablet also but it has some low quality video they are blur. I paid rs.60000 which means a lot to me. I am not satisfied with byju's premium video quality. I paid rupees they asked to paid.
It was that package will include jee mains and advance course but there is no such course. I paid 60000rs. For a tablet and a sim card.
So either improve them or give my money back

On 30th december one mr. Venketeswaran approached us informing that he is from bijus and want to provide the learning app. For 6th t0 8th standard since our son was doingd 6th standard. We believed and paid ras4000/ as cost of instrument, remaining 36000/under emi for 12 months, on 4t we received one sms that the emi is only for 9 months. Hence the same day i called mr. Venketeswaran and informed to cancel the app and he also agreed to cancel the app.. Then from jan.$th i am following him to cancel the app but he did not cancel it, i started sending mails from feb, till date i had send more than 18 teen mails but not received any replay, today when i contacted mr. Venketeswaran he said since he was under medical leave he could not cancel it it time. Further he informed that the senior people of bijus is refusing to cancel it because that my requests crossed the trail period of 15teen days. I told him that he told us during the prepossess that the trail period is 2 months, i also informed with in 4days, though he agrees all my statement he said that i will cancel but till date nothing happened. Meanwhile the capital float finance people are demanding me to pay the emi which i did not taken, kindly help me to cancel the app and to get refund of my money paid for the instrument.
Thanks and regards,
K. Manivasagam

My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we can go 10 or 20 seconds forward or backward please solve this problem.

I have taken byjus product for my son for 10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for 12th classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible...

Byju's sales person came and with their trick we bought their product. Later we realized product is worthless. So we put cancellation request on same day. But they took 5 days just to accept that they have received cancellation request. This is where their dirty tricks starts.
In later days during refund process conversations they asked us to give bank account details but i kept insisting on to refund into credit card account but they didn't agree. They kept delaying and hence we panicked and gave bank account details for refund thinking that they may not refund anything. Remember we had purchased product by paying them thru credit card using emi option. Credit card bank charges are very high which they showed us as discount. When they finally refunded amount they deducted all such discounts plus some more. But catch was they took money using credit card and refunded into bank account so you loose trails and they gain. Almost 20% money they deducted. Bank will not leave you if you don't pay and byju's have no obligation to pay you further.
Never ever give them bank account details and force them to return money into credit card. Banks don't charge you even if they cancel order and request refund up to 45 days. They they asked me to give credit card transaction details which they keep as record and hide under bank charged you not us. Again don't give them credit card transaction details. If i don't get help from here i will go to consumer court for the same. They still have to refund me 20000. Big fraud company so please save rest and help me.

I have been approached by byju counselor for starting course for my son.
I have 2 son one is in class 7th and other was in class 12th in nov when i was met by their counselor.
I wanted to start for my younger son only since elder son 12th was almost complete and only 3 months were pending of class 12th so there was no use for him.
But i on insistence of counselor agreed for both son with condition that we my both son will try byju and they if they like to continue will confirm before 31st dec. It was agreed and it was also agreed that before starting emi i will be confirmed that emi has to start or not. But no consent was taken and emi was started without my knowledge.

After knowing this since 1 st of jan i have been following up with them and gave them all the voice recording of the commitments made to me and from last 3 moths they are only saying we are taking action. We will comeback to you. Will let you know.
Iam left with no choice but to go to consumer court
My son name is jashan jot singh and jyot karan singh
And my registered no with them is [protected] and emi was started on 2 jan.

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We have been experiencing total ignorance from byju's inspite of sending repeated reminders by my daughter who is in 12th science taking her board exams soon in 2019. They charged money but i can feel the pinch now and can never recommend anyone. The mentor a;llotted is not responding

No one from their top management is bothered to neither take up the issue nor instructing their employees to reply to emails.

I placed an order for the course content for 8th standard igcsc (Cambridge board) through the online link provided by the executive of the company. I realised that the product was of icsc and not what i have ordered for. I kept complaining about it to various tiers and the sales head of the company very well know what happened he promised proper redressal and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.

My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

I got the tablet + sd card for pcmb content for xi std science for my son. The content seems okay. But the tab had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video.
She took my complain and was to forward my call to the technical team... Which as it turned out was busy and would call back in 24h. Not good enough if student needs immediate support. Overall not a very satisfying and trustworthy experience. Still in look in period. Very inclined to give it up.

I took a byjus program for my kids in jan 2019. Whilst paying the byjus representative suggested me to go for interest free emi option on my citibank credit card. While i tried to convert the 1.22 lakhs (Out of a net 1.36l) citibank card transaction to 24 month emi citibank was charging me a whopping 24% interest!!! Byjus representative assured me that byjus will take care of the interest portion and i can rest assured. Now it is april 2019, i have already paid 2 emis of 6.2k, and 4.2k in nonsense processing fees... Byjus has give me 2.1k refund (To buy napkins and drown my sorrow?)... When i call up citibank the cheaters there ask me to sort it out with byjus and refuse even a single penny help. To add insult to injury citibank wants to charge me 3% for preclosure of loan. Inspite of pleading with citibank that there has been a mistake and i got defrauded by byjus, all they said they can do was add 500ppints to my account... That too if i allow them to charge me nearly 50k interest (Incl of interest, gst of 18% on interest and all nonsense processing charges). I asked them to get lost and just close the loan. So i now have to pay citibank1.19lakhs... This after paying nearly 17k in various fees and charges... Thanks byjus and citibank for taking excellent care of customer. And yes i have cancelled my citibank card and will be stopping byjus after this series is over. The byjus representative anish shows me the mail's he has shared on the emi interest refund... But end of the day they are just mail's and i have not got compensation from byjus as promised... All this after i told them that i do not trust a card company like citibank with a loan.

I was learning with byjus on my tablet for the past few days but today when i changed certain settings i was asked to give the application a verification code of class 9-10 icse but i couldn't because i don't knew that.
Therefore solve this problem and give this code to me so that i can continue with my course. Please handle as soon as possible. You are kindly requested to solve this problem....

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.