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BYJU's Complaints & Reviews

byjus.com

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Updated: Jun 16, 2024

Complaints 4174

Resolved

1428

Unresolved

2746

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

Most useful reviews

cancellation and refund

unnecessary phone calls

cheating and misleading

cancellation and refund request

Featured stories

Request for cancellation and refund proceed

Regarding cancellation of loan/EMI

I have canceled the course but refund has not been received

BYJU's reviews & complaints page 164

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I had purchased byjus product for my son in july2018. I have already paid 5 emi 's for it. Now due to medical issues my son is not able to use it and he has changed his stream of subjects. I have sent all medical documents n asked for refund but they r not interested. Such a inhumane reels they have. Even on medical grounds that r not ready cancel it. Really disgusting....

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Address: Gurgaon, Haryana, 122002

Purchased byjus learning course for my kid for grade8-grade 12th. The payment of rs83300 was made using my citibank credit card. Byjus team (Shubham chaudhary, syed najamul saqib) told me that they would get this converted into 24 instalments at 0% interest. However this turned out to be incorrect. They never called the bank nor updated me that i was supposed to get this converted. After following up they said it was me who was supposed to...

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Address: Anand, Gujarat, 388001

I have purchased a course from byju's for my daughter and we have recived tab with added course on it on 02.02.2019, she tried to learn by using you app on tab but she is not comfortable with that and she refuse to study with this.
So as we request you to take your product back and refund our payments.
I have following up for my refund since 2 days but no one is contact back me for refunds.
Their employee just give us...

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Address: 400097

I am bhavesh khanpara. I have orderd the kit and given the down payment if ₹40, 000 and rest ₹80, 000 were made emis by mr. Neelava chaterjee (Counseller) on 2nd feb 2019 bt the very next day i sent a cancellation mail as i changed my mind. I even told the counseller to help me bt said he cant help me because this is not his job. Please cancel and refund....

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Address: Sonipat, Haryana, 131001

Hi
This side adv. Amarjeet from sonipat, haryana. Your senior student counsellor vikrant lohia contact my brother on phone and come to home for counselling and there was he made lots of fake and fraud commitments, which are now proved. So, tell me why not legal action will not taken against your company and your counsellor for trying to cheat.
So, revert us by investigating this matter on your part as soon as possible.
Adv....

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Address: Pune, Maharashtra, 411014

Mr. Shivank.. He is your employee.. I clearly told i don't have your package so don't deposit my cheque rs. 10, 000/-, but he deposited. Cheque not clear & dishonour charges rs. 600 debited on my account. So i think not good kindly request please send me my cheque as early as possible.
I don't have your kit..

Student name.. Shreya nangare
Pune....

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Address: Bangalore, Karnataka

Dear Byju’s team

First of all, congratulations to your team on earning 100 Cr. Per month revenue and on the way to generate Rs. 1400 Cr. revenue for the next year.

But, it really pains me to submit this grievance against you at this juncture.

At the outset, I have enrolled for Byju’s classes, as my son was already a student of Byju’s, for four years i.e. 7th to 10th class through your representatives...

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I purchased the ias tablet course in september 2018 and was told that in case of technical issues, the course will be refunded. The issues are as follows:

1) a lot of time was wasted in patching up with mentors.

2) the tab was not accessible after a few days of receiving it, so i requested for a refund but it is being denied and i am constantly being asked for installments.

3) i have followed...

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I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved...

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I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them....

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I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list....

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I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know...

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I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who...

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I am a cat aspirant with byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying....

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I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!...

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I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried...

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My parents bought a course for 16, 000 bucks for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet......

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I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list......

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I bought this byju cat tablet this january. I opened it today. The date is old. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups....

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My parents bought a course for for me. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet....

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