Claimed

BYJU's Complaints & Reviews

byjus.com

1.7

Updated: Jun 16, 2024

Complaints 4174

Resolved

1428

Unresolved

2746

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

BYJU's

Recently resolved complaints

View all complaints

Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

Most useful reviews

cancellation and refund

unnecessary phone calls

cheating and misleading

cancellation and refund request

Featured stories

Request for cancellation and refund proceed

Regarding cancellation of loan/EMI

I have canceled the course but refund has not been received

BYJU's reviews & complaints page 161

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better....

Helpful

Found this helpful?

Write a comment

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved...

Helpful

Found this helpful?

Write a comment

Address: E/601,Blue Mount Edifice, Suncity, Thane, Maharashtra, 401202

I had purchased the package on trail basis for 15 days and the concern person told that on dissatisfaction the product can be returned within 15 days. Its been more than 2 months there's no response from your side.
100's of calls and emails have been sent from my side but the authority is still yet to proceed the same. The emi's are been continuously deducted from my account.
Everytime new person attends me.
Never expected...

Helpful

Found this helpful?

Write a comment

On 23/12/18 representative of byjus visited my home he explained the details of the app and insisted us to try it for 15 days. And said that he will contact us and if the app is not liked by us we will get refund and nothing will be processed without our consent but now they have started to send emi in our accounts.
Receipt no tnl[protected] dt 23/12/18...

Helpful

Found this helpful?

Write a comment

Address: Lucknow, Uttar Pradesh, 226016

Hi, this is bharti from lucknow, and the registered mobile no is [protected]. I purchased the membership in somewhere december 2018 and after that we have been applying for the cancellation from so long and byju's people are not even responding to mails and calls. They are just saying it has to be cancelled in 15 days, but we were not told this thing while purchase of the product. Mohd usman from lucknow is the guy who came to us and...

Helpful

Found this helpful?

Write a comment

Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru

I had taken a trial version of byjus and for that i was asked to pay through bajaj finance.

Before the end of trial period i had purchsed the byjus for rs 1 lakh. (Rs 1, 00, 000/-) for class5 to class 12 fro my daughter ksgt arunima..

An emi of rs 10, 417/- is also being charged every month for last 4 months even after i cancelled the same with 10 days..

Mr. Hemanth reddy and ms harika reddy are...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

Sir i taken byjus leaning aap for trail for 15 days as his representative offer me. My order no was tnl[protected] dt 02.02.19. His tab received on 20.02.19. His reprentative ensured me that if not satisfy with the app /product., it will be cancelled without any question. I paid him 10000.00 cash and remaining 90000 sanctioned loan form capital float on zero interest. I made a request for cancellation on 25.02.19 but still they not cancelled...

+1 photos

Helpful

Found this helpful?

Write a comment

I have enrolled for bjyu's tablet ias programme, paid consecutive first 3 instalments, but later due to unavoidable circumstances, i wanted to cancel the programme.

Regarding this, i tried to reach byju's many times, regardless with no positive response or revert from their end. The only assurance i used to get is "the executive will call you and solve your issue in 4 hours."...

Helpful

Found this helpful?

Write a comment

Address: 4896muktiwara, Rewari, Haryana, 123401

I am complining the day till i got byjus kitbut yet no confirmation come. Plz tellme how do i know that my refundwas confirmwd ornotiam not getting any type of response plz help me andgivemy 10000 back. I haveno number so that i complaint to any of the senior directly. I am frustrated ofall that thing whenever i call on helpline number they tell that drop your request on maiil id should you want me to spoil your image...

Helpful

Found this helpful?

Write a comment

Dear sir,

I had paid rs 68000 through bajaj for igcse learning app from mr saurav chakrbarty employee no 21817757

Reciept number no: tnl[protected] dated 28.10.2018

I want to cancel the order and return the material received from byju’s for below reason
1 my son is studying in rbk international cambridge (6th grade igcse) and we want byju’s learning app for igcse board
2 i was...

+1 photos

Helpful

17 other people found this review helpful

17 found this helpful

Write a comment

Address: A WING 402 SASWAT RESIDENCY, Surat, Gujarat, 395009

Dear BYJU' team

Mr Parag From BYJU's mob no- [protected]
he was collect 10000 rupes cash for BYJU's registration of my son Gaurav Singh and he told me that if you cancelled the registration you money is refund but approx five month is completed but money was not revived till to date. when contact Mr. Parag he told me submit request on customer care, I have already raised a ticket thrice.

Amod Kumar Singhbr...

Helpful

Found this helpful?

Write a comment

Address: IBC Internal Rd, Bhavani Nagar, Suddagunte Palya, Bengaluru, Karnataka 560029, 560029

It's been 2 weeks since I am calling BYJU's customer care every day for cancellation. Every time they say our cancellation team will call you back.
But no response I am getting from there end.

I also dropped mails for cancellation, apart from ticket number I didn't receive any update.

They are not giving any response on cancellation and refund.

I have seen many complains like this on...

Helpful

Found this helpful?

Write a comment

I have purchased this app on 20 feb, for trial basis but now i don't want to purchase this. From last 4 to 5 days i am calling their customers service center to refund for money but they are not responding, they say within 1 hours they will arrange a call from their senior. But i have not got any response. I want my money back. They are just fooling people....

Helpful

Found this helpful?

Write a comment

I enrolled for cat 2019 tablet program after using it for 3-4 days i was not satisfied with the content of their videos so i requested for a refund and i have been calling them for refunding my money for the past 4 days continously and they say within 1 hour there will be a call to discuss this matter they have always done this fake promises for the past 4-5 days i din expect them to be such a fraudulent business company when they claim there...

Helpful

Found this helpful?

Write a comment

Address: Bhopal, Madhya Pradesh, 462001

Byju's for my daughter aashita i opted for caie (Cambridge assessment international education) course of class 7 to 12 by mr. Mahesh berwal.
At the time of demo classes mr. Mahesh berwal told me that caie course is available with byju's and i was charged for the same course. But i am highly disappointed when byju's send me icse course.
If byju's doesn't have caie course then i do not want to opt for your course. Pl. Refund...

Helpful

Found this helpful?

Address: Bangalore, Karnataka

I haven't used byjus product at all. Even that is not even opened. Since, 15 days trial period is over, byjus is claiming that this cannot be cancelled.

Their faculty was not told anything about this rule and when the trial will start and all. Now, simply he is telling they cannot do anything and this has to be continued as it is.

There is no clear team to sort this issue and they are just claiming one on the...

Helpful

Found this helpful?

I had ordered byju's product for class 6 to 10 for my child for rs 72000/-, i had received the product on 28 th february 2019. Now due to some extreme financial urgency i want to cancel the order return the product & refund of my money which was told to me than within 15 days of receipt of product i can cancel it & get my money refunded, plz help me...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

Dear team we have already been discussed about my child is not interested in your programme and so many recording already shared to your team as well but still no response i got from your end that's why i have registered my complaint with national consumers court and they have provided me docket no is 1180844.
I also telling you that i have nothing to loss but you have your goodwill.

Thanks and regards
Kiran...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

I have taken byjus product for my kid for classes 4 - 7 and initially paid 10000 to byjus sales person (Simar nagpal). I have resisted to take, but he said to check for 15 days and if not intrested, they will refund the money. Also he said any time if i am not intrested, we can cancel the product and amount will be refunded prorata basis. Even they said separate mentor will be there for my kid and he /she will assist if there is any problem....

Helpful

Found this helpful?

Write a comment

I enrolled for byju from grade 5 to 10. Fees was supposed to be paid for all the years together.
Commitments made by the sales person (Sahil):
1) cancellation can be done at the start of every year. Remaining money will be refunded.
2) english will be one of the courses
3) courses will be highly aligned with the board (Cbse/icse etc.) and the school

Now, their policy is that within 15 days of trial...

Helpful

Found this helpful?

Write a comment