BYJU's Complaints & Reviews

I placed an order for gmat course but i have received is not gmat but cat course. How can anyone goo[censored]p with gmat and cat. I am pretty sure you guys have different people for both the courses.

This has to be sorted with utmost priority that you could give. Time is running out and i dont want to bear the burnt of your goo[censored]p.

Kindly exchange and send the correct product.

The tab that was sent to me does not look like a new tab but its an old tab repackaged and sent. I as told i would be getting a brand new tab and that is not case clearly which i can see now. Either charge less if sending an used tab or send new tab. Any which way, make it clear to the customers that such and such is the case. Do not lie and close a sale and then create a bad impression on the customer.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

I am really surprised by the pathetic customer care service that your organisation is offering. Inspite of sending the email below and innumerable phone calls for the past 2 weeks, there has been no action from your end. Not even an explanation why the order was not delivered and why i cannot cancel my order. But yes.. You have not failed to debit the money from my account promptly.

This is very disgraceful for an educational institution to go to this level of money making. I am going to report this with the consumer complaints and the social media and will make sure none of my acquaintances avail your services.

On 10th feb byjus team member mr navdeep visited our place after discussion we agree for byjus learning app trial. Mr navdeep clearly told us that total amount will be refund if your ward not like app and even we agree for tablet, whole amount was deducted from card. On 14th feb 2019 we received kit and on 15 feb 2019 called your team for cancellation but your team told us that on 15th day i. E 1 march 2019 we will cancel and refund you. Matter is very clear when 97500/- deducted from my account than why only83795/- refunded and even you told us that we will give courier charge of 690/- so total will be 98190/-, you transferred only 83785.95 /- why?. Bill of bijyus and courier bill already sent. Even you are not answering my call. Please see the matter and refund remaining amount 14404.05/- as early as possible.

I have purchased byjus product appx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling cx support for a while but to my disappointment nobody is willing to take the responsibility.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I am cat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have a mail which says it is dispatched. But it has not reached till now. How do we track it if the calls don’t connect immediately?

In dec ending marketing person called me to take byjus product free for 20 days. They ask to pay 4000/- a this amount is returned by them, and they taken my cheque photo copy by what's up. This transaction done through what's up. When i am not interested. After 15 days they called me but i not confirmed them to take the product.
From that day today i told them i can't afford the amount to pay through loan.
But they forcing to take this. Please help me or suggest me what to do.

Byjus has fraud counselors. One day a counselor visited me as i wanted some guidance about ias online course. He said me to register for their online course but i said i'd do that later as i had some problems then he insisted me to do that course. He said if i wanted to cancel the course i could call him within 15 days of receiving the study material. Within 7 days of receiving the study material i made a phone call to him to cancel the membership, he said me not to worry about that he would cancel the course immediately. Two days later i called him and he said that he had cancelled the online course and said i didn't need to call cancellation customer support and he would refund the amount within 15 days. 15 days later i didn't get any cancellation mail and i informed him about it but he said that the refund is under process. See how fraud he is. At the start of the next month i got a message from byjus for deducting the installment amount and i got worried about that then forwarded the message to the counselor. What the hell he was doing i didn't know. Then he told me to make the payment and they would refund all at once. I shouldn't have believed him. Then i called him many times but he kept saying that they would make the refund. It has been 3 months they have been deducting the money. I requested him many times and called customer support but they said refund was not possible. How fraud they all are. After some days when i told about the counselor to the customer support team, the counselor started avoiding my phone calls and didn't say a single word about the refund. I'm totally helpless now. No one of them didn't bother to help me.

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Please assist and close the same at earliest.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I had taken the gre course in march 2018 and i had ₹35, 000 for the same. However, i was later disappointed as i received upsc materials. I later got to find out i was registered to a upsc course. I tried to contact the customer care for three months for an exchange but to no avail.in december, i returned the materials for cancellation after a long attempt to get it exchanged and even gave the bank account details. Now it’s march 2019, i haven’t received any refund from them even though i have been placing complaint everyday but i haven’t received any call from the refund team. Now i’m fed up and have lost all my patience. I hope someone can help me out with this.

I have taken byjus product for my son for 10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.