BYJU's Complaints & Reviews

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely...

I have submitted 10000inr for upsc tablet course. My counsellor did not completed the procedure of my study kit. Even she does not answer to my call frequently. It had been past days when i had submitted the call back request.
I need a mentor to clarify my doubts. Im not geeting any help from the mentor given to me. Please change mymentor. Please help me regarding this inconvenience....

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as...

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working....

I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d have to...

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help....

I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get....

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better....

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved...

I had purchased the package on trail basis for 15 days and the concern person told that on dissatisfaction the product can be returned within 15 days. Its been more than 2 months there's no response from your side.
100's of calls and emails have been sent from my side but the authority is still yet to proceed the same. The emi's are been continuously deducted from my account.
Everytime new person attends me.
Never expected...

On 23/12/18 representative of byjus visited my home he explained the details of the app and insisted us to try it for 15 days. And said that he will contact us and if the app is not liked by us we will get refund and nothing will be processed without our consent but now they have started to send emi in our accounts.
Receipt no tnl[protected] dt 23/12/18...

Hi, this is bharti from lucknow, and the registered mobile no is [protected]. I purchased the membership in somewhere december 2018 and after that we have been applying for the cancellation from so long and byju's people are not even responding to mails and calls. They are just saying it has to be cancelled in 15 days, but we were not told this thing while purchase of the product. Mohd usman from lucknow is the guy who came to us and...

I had taken a trial version of byjus and for that i was asked to pay through bajaj finance.

Before the end of trial period i had purchsed the byjus for rs 1 lakh. (Rs 1, 00, 000/-) for class5 to class 12 fro my daughter ksgt arunima..

An emi of rs 10, 417/- is also being charged every month for last 4 months even after i cancelled the same with 10 days..

Mr. Hemanth reddy and ms harika reddy are...

Sir i taken byjus leaning aap for trail for 15 days as his representative offer me. My order no was tnl[protected] dt 02.02.19. His tab received on 20.02.19. His reprentative ensured me that if not satisfy with the app /product., it will be cancelled without any question. I paid him 10000.00 cash and remaining 90000 sanctioned loan form capital float on zero interest. I made a request for cancellation on 25.02.19 but still they not cancelled...

I have enrolled for bjyu's tablet ias programme, paid consecutive first 3 instalments, but later due to unavoidable circumstances, i wanted to cancel the programme.

Regarding this, i tried to reach byju's many times, regardless with no positive response or revert from their end. The only assurance i used to get is "the executive will call you and solve your issue in 4 hours."...

I am complining the day till i got byjus kitbut yet no confirmation come. Plz tellme how do i know that my refundwas confirmwd ornotiam not getting any type of response plz help me andgivemy 10000 back. I haveno number so that i complaint to any of the senior directly. I am frustrated ofall that thing whenever i call on helpline number they tell that drop your request on maiil id should you want me to spoil your image...

Dear sir,

I had paid rs 68000 through bajaj for igcse learning app from mr saurav chakrbarty employee no 21817757

Reciept number no: tnl[protected] dated 28.10.2018

I want to cancel the order and return the material received from byju’s for below reason
1 my son is studying in rbk international cambridge (6th grade igcse) and we want byju’s learning app for igcse board
2 i was...

Dear BYJU' team

Mr Parag From BYJU's mob no- [protected]
he was collect 10000 rupes cash for BYJU's registration of my son Gaurav Singh and he told me that if you cancelled the registration you money is refund but approx five month is completed but money was not revived till to date. when contact Mr. Parag he told me submit request on customer care, I have already raised a ticket thrice.

Amod Kumar Singhbr...

It's been 2 weeks since I am calling BYJU's customer care every day for cancellation. Every time they say our cancellation team will call you back.
But no response I am getting from there end.

I also dropped mails for cancellation, apart from ticket number I didn't receive any update.

They are not giving any response on cancellation and refund.

I have seen many complains like this on...

I have purchased this app on 20 feb, for trial basis but now i don't want to purchase this. From last 4 to 5 days i am calling their customers service center to refund for money but they are not responding, they say within 1 hours they will arrange a call from their senior. But i have not got any response. I want my money back. They are just fooling people....