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BYJU's Complaints & Reviews

byjus.com

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Updated: Jul 22, 2025

Complaints 4211

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1430

Unresolved

2781

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 160

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Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.

Mar 26, 2019

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I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

Mar 26, 2019

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I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Mar 26, 2019

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One agent of byjus charged rs. 5000 and sold palm top on 15 days trail base. As this product was not useful for my ward, so i contacted that agent of byjus just after 8 days to return it back. But after first call he didn't pick any of my call and no one ever contacted me to take that useless app back. Now i hv been threaten by capital float fin company to deposit rs. 80000 otherwise they will take some legal action. Recently they hv notice through advocate neeraj k. Sethi mentioning to compromise with the capital float finance company. Main thing is that 'fraudster byjus' is no where in the scene now. Aside tehere call center agents use to call with changed numbers every time and uses abusive language. The agent who sold the product and byjus both are no where in the scene now and this gunda finance company is regularly doing mental torches. How could i get rid of this fraud and threatening.

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Address: banglore, Karnal, Haryana, 132001

Byjus is fraud. One counsellor came to my home and he insisted me to get the tablet. I believed him. He said i[censored] don't like it u can return it in 7 to 15 days. I don't like that tab so i called them for cancellation but they said ur refund will be do immediately. And now they r ignoring calls and not responding. I lost 60 thousand money in byjus. Don't trust them they are just... Never trust them they are fraud

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Address: 492/9,2nd floor Shivpuri, Gurgaon, Haryana, Gurgaon, Haryana, 122001

One guy Shashank([protected]) from BYJU's(I hate taking this name also now!!!) called me up about delivering a demo about the product and appointment was fixed and when he visited my place he gave the demo and then started to upsell the product saying take a 15 day trial just and if you don't like it you cancel the thing.
I said I would start may be next year. He forced a 15 day trial to me and asked me to pay which I agreed ok just a matter of a few thousand rupees let me try it.

Post that he got signed certain papers from me and sub sequently a msg came to my wifes mobile that thankyou for choosing loan from Capital first. I got shocked on reading that, but he said its just a formality and if you dont like it, just cancel within 15 days and there will be no loan.

For 15 odd days my kids did not even touch the product and I also called the support to cancel the product but to no avail!!!

on the 14th day I called this guy shashank and he said ok you want to cancel the product? Please mark a mail to me. I did that but there wa no revert, I again called him aying there was no revert. Then he said ok you mail [protected]@byjus.com which I again did, then again there was not revert, and I contacted this person again, then he said ok you mail to [protected]@byjus.com and [protected]@byjus.com, to which i sent email again. Then on the next day I received a mail stating someone would get back to me.

When I called customer support again, they said now 15 days are over so service cannpt be cancelled, still allow me time, I will get details and revert to you. Ever since then Ive been calling these guys speaking to somebody Ms. Vishwarupa Mukherjee, mobile number: [protected] and many more, and got many reverts saying someone will get back to me, but there was no email regarding anything nor did anyone talk to us over the phone!!!

We have been calling effortlessly to no avail and each time we have been told ame killing story that 15 days were over?????? But no body informed us where we need to end the product back so that there was no billing on our account!!!

We spoke to capital first also since January a billing was supposed to start from the 2nd of Feb 19. They aid you get a cancellations mail ent to us and we will cancel the loan thing. But despite numerous calls to these guys...we got no response whatever!!! and Feb onwards they started billing my account on the pretext of product purchased which we never ordered.

I NEED AN IMMEDIATE SOLUTION TO THIS COMPLAINT OTHERWISE I WILL BE COMPLELLED TO TAKE LEGAL AND POLICE ACTION AGAINST BYJUS AND THE COPY OF THE LEGAL UIT WILL BE EMAILED TO YOU!!!

I'm literally sick and tired of this BYJUs. You guys take celebrities to upell your product and then coax people into nuying for 1 days trial and then start billing them fraudulently!!!

NOT DONE GUYS!!!

I need an immediate response to the same!!!

I can be contacted post 4pm on [protected] or [protected].

SOLVE MY ISSUE ASAP.

Student name: Achindra Krishnaa Dalela
Registered number: [protected]
Email: [protected]@gmail.com

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Mar 24, 2019

Updated by Ashwinikrishnaadalela One guy Shashank([protected]) from BYJU's(I hate taking this name also now!!!) called me up about delivering a demo about the product and appointment was fixed and when he visited my place he gave the demo and then started to upsell the product saying take a 15 day trial just and if you don't like it you cancel the thing.
I said I would start may be next year. He forced a 15 day trial to me and asked me to pay which I agreed ok just a matter of a few thousand rupees let me try it.

Post that he got signed certain papers from me and sub sequently a msg came to my wifes mobile that thankyou for choosing loan from Capital first. I got shocked on reading that, but he said its just a formality and if you dont like it, just cancel within 15 days and there will be no loan.

For 15 odd days my kids did not even touch the product and I also called the support to cancel the product but to no avail!!!

on the 14th day I called this guy shashank and he said ok you want to cancel the product? Please mark a mail to me. I did that but there wa no revert, I again called him aying there was no revert. Then he said ok you mail [protected]@byjus.com which I again did, then again there was not revert, and I contacted this person again, then he said ok you mail to [protected]@byjus.com and [protected]@byjus.com, to which i sent email again. Then on the next day I received a mail stating someone would get back to me.

When I called customer support again, they said now 15 days are over so service cannpt be cancelled, still allow me time, I will get details and revert to you. Ever since then Ive been calling these guys speaking to somebody Ms. Vishwarupa Mukherjee, mobile number: [protected] and many more, and got many reverts saying someone will get back to me, but there was no email regarding anything nor did anyone talk to us over the phone!!!

We have been calling effortlessly to no avail and each time we have been told same killing story that 15 days were over?????? But no body informed us where we need to end the product back so that there was no billing on our account!!!

We spoke to capital first also since January as billing was supposed to start from the 2nd of Feb 19. They said you get a cancellations mail sent to us and we will cancel the loan thing. But despite numerous calls to these guys...we got no response whatever!!! and Feb onwards they started billing my account on the pretext of product purchased which we never ordered.

I NEED AN IMMEDIATE SOLUTION TO THIS COMPLAINT OTHERWISE I WILL BE COMPLELLED TO TAKE LEGAL AND POLICE ACTION AGAINST BYJUS AND THE COPY OF THE LEGAL SUIT WILL BE EMAILED TO YOU!!!

I'm literally sick and tired of this BYJUs. You guys take celebrities to upsell your product and then coax people into buying for 15 days trial and then start billing them fraudulently!!!

NOT DONE GUYS!!!

I need an immediate response to the same!!!

I can be contacted post 4pm on [protected] or [protected].

SOLVE MY ISSUE ASAP.

Student name: Achindra Krishnaa Dalela
Registered number: [protected]
Email: [protected]@gmail.com
[protected]@gmail.ocm

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Address: 17 Raj Mohan Bose Lane, Howrah, West Bengal, 711101

Two persons came at my home and told me that there is an opportunity for your kid to get an offer she will get a tablet from ourside it will be charged about 1000 and if you are not satisfied with that product you will get refund of it but they are now charging 5000 per month as emi by my account. They will charge it for 60000. They collected 4 times 5000 remaining amount is left... Please stop this process then the remaining amount will be with me. Please help me sir

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I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Mar 25, 2019

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My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me. My studies stopped because of this.

Mar 25, 2019

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I booked class 8th study material with samsung tab on and paid 15000/- in advance. They take 7 days for delivery but almost a month passed than also i didn't got my order. Everytime i call them they make different kind of excuses ans assure us with false hopes.

According to them they deliver there order with 7 days. Kindly assist on getting me the tab or if not then refund.

Mar 25, 2019

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I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered.
Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended

Mar 25, 2019

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I purchased maharashtra ssc board 9th and 10th standard app for my daughter, mentor came to my home and explained the details, but he never said that we don't have ssc maharashtra board lessons, they sent tab and 2 sd cards too. Its working was perfect, but the problem, it was cbsc board, most of the cbsc and ssc board common chapter is same, but teaching and answer method is deferent. My daughter getting explanation from school is one type and byjus app lessons is another way, i called to byju and complained, around one month they were saying that this is ssc board only, but i take snap shot of book and tab and sent to byju customer care, finally they agree that there is mismatch and lessons also having changes. Finally that mentor agreed that byjus not providing ssc board books, but after one month it will be ready and give to u. And taken admission in near tuition center and told to cancel this product.

Mar 25, 2019

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I have taken byju's course for 4 years i.e 9th to 12th. I want to cancel the course of 11th and 12th standard since my child is taking arts stream. I have applied for the cancellation but there is no response from the team since 2.5 months. I have paid the money for the entire 4 year course that time and I was been told by the byju's executive that I will get back my rest of the money i.e after deducting 9th & 10th course fee in case we discontinue the course due to any changes in the child's choice of subject. Now, they are making excuses and delaying the process.

I want the Refund of my partial amount as soon as possible.
Contact: [protected]

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Address: Ps srijan tech park DN BLOCK salt lake kol 700091, Kolkata, West Bengal, 9088540223

Website: BYJU'S

I'am 23jan registration & 27jan2019 was cancelled, byjus reference num 150827 still now processing continued & lone process continued running from bajaj finance a/c no 410rem[protected]. Mr rishab pandey byju staff are very recently sms submit (It has been cancelled&approved from our end) but i decided on 20 march2019 to visit kol byjus office 700091. Mr dadim mumtaj mob ([protected]) assure this mater but byjus are not cooperation
. Plz help thanks. You'res faithfully.
Tarun mukherjee

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S

Sibango Mukherjee

from Kolkata, West Bengal

Mar 23, 2019

Byjus team help me

S

Sibango Mukherjee

from Kolkata, West Bengal

Mar 25, 2019

BT-BYJUS are SMS reply, we are sorry to hear about your recent experience with us from 22march20019 but still now give resolves in this case

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Address: Ps srijan tech park DN BLOCK sector5 salt lake kol 700091, Kolkata, West Bengal, 9088540223

No help byjus team.27th Jan 2019I'am cancellation mail to byjus but byjus registration are not cancel &lone applicable without information to Bajaj finance .all ready debitet my bank account.plz help me LAN 410REM[protected] - BAJAJ Fic. Not support byjus staff reshav pandey. Mob[protected] number are not responding.20th march l went to byjus kol- off at PS srijan tech park saltlake-kol 700091 to submitting a written application, but they didn't accepted it

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This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

Mar 23, 2019

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I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Mar 23, 2019

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I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.

Mar 23, 2019

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I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Mar 23, 2019

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I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

Mar 23, 2019

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