BYJU's Complaints & Reviews

I purchased maharashtra ssc board 9th and 10th standard app for my daughter, mentor came to my home and explained the details, but he never said that we don't have ssc maharashtra board lessons, they sent tab and 2 sd cards too. Its working was perfect, but the problem, it was cbsc board, most of the cbsc and ssc board common chapter is same, but teaching and answer method is deferent. My daughter getting explanation from school is one type and byjus app lessons is another way, i called to byju and complained, around one month they were saying that this is ssc board only, but i take snap shot of book and tab and sent to byju customer care, finally they agree that there is mismatch and lessons also having changes. Finally that mentor agreed that byjus not providing ssc board books, but after one month it will be ready and give to u. And taken admission in near tuition center and told to cancel this product.

I have taken byju's course for 4 years i.e 9th to 12th. I want to cancel the course of 11th and 12th standard since my child is taking arts stream. I have applied for the cancellation but there is no response from the team since 2.5 months. I have paid the money for the entire 4 year course that time and I was been told by the byju's executive that I will get back my rest of the money i.e after deducting 9th & 10th course fee in case we discontinue the course due to any changes in the child's choice of subject. Now, they are making excuses and delaying the process.

I want the Refund of my partial amount as soon as possible.
Contact: [protected]

I'am 23jan registration & 27jan2019 was cancelled, byjus reference num 150827 still now processing continued & lone process continued running from bajaj finance a/c no 410rem[protected]. Mr rishab pandey byju staff are very recently sms submit (It has been cancelled&approved from our end) but i decided on 20 march2019 to visit kol byjus office 700091. Mr dadim mumtaj mob ([protected]) assure this mater but byjus are not cooperation
. Plz help thanks. You'res faithfully.
Tarun mukherjee

No help byjus team.27th Jan 2019I'am cancellation mail to byjus but byjus registration are not cancel &lone applicable without information to Bajaj finance .all ready debitet my bank account.plz help me LAN 410REM[protected] - BAJAJ Fic. Not support byjus staff reshav pandey. Mob[protected] number are not responding.20th march l went to byjus kol- off at PS srijan tech park saltlake-kol 700091 to submitting a written application, but they didn't accepted it

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

They told me that only form amt is 8832/- rs nd then that amt will be refundable but now they told me that your loan is approved and till 2 april u have to cancel the loan as send them the cancellation email. A couple of days i am trying to cancel the loan and also refund the amt but they are not responding any of my mails. Please cancel the loan and take the kit from here and refund my money.
Email id - [protected]@yahoo.co.in.
Please contact me as soon as possible because on 1april the loan will be approved and plan is activated and my financially position not so good to pay the amt.

We bought a 11-12 pcm tab course and your sales person ramish jafery confirmed that my son will be offered revision classes for jee. I only bought the tab course for the revision classes. Now i have been told that there is no revision classes. This is unethical. I am completely lost what to do with exams in next 2 weeks.
He confirmed over email on 29-12-17 that...
Once the revision classes start sir, you will be notified for sure. You can get in touch with me for the same. Now he changed his phone no. Did not respond to emails. I am not sure how you can play with high school students career.

Regards.
Sekhar dey
[protected]

I had bought the tab of byjus for std 8 to 10 for 66000 rs. The sales man said the life of the product is till the life span of tab and any damage to tab will be fixed by byjus at minimal cost.

No after the purchase of the product i can find there is expiry date on each standard for 1y. That is after reaching 9 student cannot access content of 8.

This is really a big cheating by the company. Now when i call byjus i am not even entertained by them. No one is there to help with procedure to cancel the product or extend the life of product.

The representative imraam of byjus gave demonstrated the product and insisted on trying the product for 15 days and i[censored]nsatisfied the product will be taken back and no emi will be started without our consent. But no one contacted us and the emi started. I request you to refund the money as my daughter is not interested in it. Receipt no tnl[protected] dt 23/12/18.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details

Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing money this is the service i get. What else can we expect from such in-efficient team.

I have taken byjus product for my son for 10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice.

Just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

My son downloaded the byju's app and started studying on it initially. Post few days i got a call from byju's to avail the premium subscription. Few days later a counsellor from byju's came to our house and he told us about the course for the students we were impressed by that and he told me that if we bought the course it would be very helpful for my son studies.

So we agreed for taking that course of class 6 to 10 then he told it would cost 80000 inr post he did analysis of my kid. Thankfully our initial payment failed for the full amount and then he suggested that we should lock this offer by paying 10000 in cash and can pay the rest in emi's. Therefore we agreed and gave him 10000 inr cash to procure the offer. As of now we have paid them 10000 and 1st emi of 5000 inr.

However post few days my son stopped studying on the same and we requested to cancel the subscription becuse my son is not showing any interest in the app. To which we were told that it can only be cancelled within the first 15 days of availing the services which was never told to us at all. We were told that byju's analyse the study pattern by the mentors and would be automatically cancelled by the mentor if my son is not shorwing any response or improvements.

I tried to contact their customer service team several times explaining that this is a subscription and i should be able to cancel it anytime however nothing so far from them at all.

We were also told there would be onboarding/welcome calls from byju's and a mentor would be assigned to my kid but till date i have not got a welcome call or a mentor call to talk to my son. The only time i had conversation with byju's is when i was trying to talk to them for refunds.

Looking at the complaints regarding the same on forums i could foresee this is a shady product where byju's just want to make money with no refund policies. I will not pay for the services so stop sending me sms or calls, even if i have to cancel my bank account.

Get this sorted or i would take a legal case against byju's and it's shady schemes. Even a small product comes with 30 to 90 days money back guarantee whereas your product just comes with 15 which is not even told.

You can pull my records through the premium account id [protected].

A byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me.