BYJU's Complaints & Reviews

I had purchased the ias course of byju's, and got my tablet and materials on 31st of december and a few days later in two packages. Even though i called for the first time on 7th of jan to return the product, they didn't give any response. The whole customer care was lethargic in their response and only after the 15-20 days window was over, did i get a definitive response. That too was after having requested and pleaded with them for over...

He is not put up phone.
My problem is regarding payment.
I am not sure how much i pay.
My two children studying by byjus app. But one was left month of august. Then i call to anshuman srivastava.
He will ignore. The don't have satisfaction answer
He told me one call by company or mall.
I am waiting call & mall.
It's so long period.
Please help...

I have been purchase tab for my son from byjus, they told me that they map my school book in tab but when i get tab it was not as per commitment, i'll give back to byjus person with in 10 days. As per company policy tab should be return with in 15 days, when i pressurized byjus person then they take back after 10 days. At 21/1/19. From that day i make more then 75 call to concern person of co to refund and cancellation of my tab but they...

I have taken byju's product for class 9 and the marketing man told us that the product is mutual for both side, i. E if we will not interested then within 15days the product will returned back or if the institute will see that the product is not used properly byju's will returned back. After so many follow up to institute to returned it but the institute is not taking back and giving allegation that 15 days already over and the same payable...

Received the product on december 18 as per the agreement of 15 days trial.. On december 28th (10th day) i have called my sales person but no answer, so i informed him through whatsapp message for my cancellation. He confirmed that he had informed to bangalore team and no response after few days and no response for my calls and not picked. After some days messaged me that he will check and get back to me. Again no response for my messages..br...

My son downloaded the byju's app and started studying on it initially. Post few days i got a call from byju's to avail the premium subscription. Few days later a counsellor from byju's came to our house and he told us about the course for the students we were impressed by that and he told me that if we bought the course it would be very helpful for my son studies.

So we agreed for taking that course of class 6 to 10 then he...

After multiple forced sales, i brought the subscription for my son for class 4 to 8, after few days i found product not making sense and it no way meeting the requirements. I called on 15th day and sent a mail on 17 the day, but refund is denied
Even our hr head feel cheated by then false commitment by byju personal.
Order no - byju[protected]...

A fraud was conducted by the BYJU”s in the name of trail and refund of their learning tablet.

Suddenly one day I received a call from Byjus and they requested me for a session with their educational counselor named Akhilesh for advising my child and providing a scholarship program of their learning course at a subsidized price.
It was explained to me that if the program doesn’t work for my child it will be refunded...

Subscription purchased for my son for class 4 to 8, later on i found that product is not useful and not meeting my requirements, hence i called the call center on 15th day and there after i got called back saying i cannot returned the product and the need to pay for it
Even after writing mail and phone call, no one is responding and willing to cancel....

Please see the below informestion about registration document as wll. Unfortunately i want to cancellation my byju's registration of abhikesk and must be postpone.
I sincerely apologize for the in conversations
Name - abhikesh gupta s/o sanjay gupta
Cash de - 12500
Registration date[protected]
Add - 199/6 vijay nagar
Kanpur 208005
Mo-[protected]...

I have purchased from byjus 6 to 12 std programme for 1 lakh. I had paid 15000 already. Remaining balance will be taken from my bank account by ecs by byjus. As i found it is only marketing scam i am not interested is this product. Counceller told me i will get worksheets according to my child's school syllabus. But when i asked mentor for worksheet she told she can't provide it. As 1 lakh cost is for tablet and memory cards only. None of...

— forwarded message —
From: sanju
Date: sat, 16 feb 2019, 12:22 am
Subject: re: cancellation byju's registration
To: byjus support,

Hi team,

Hope you are doing good!

I would like to inform you that i have sent the email for registration cancelation and got the confirmation in that confirmation the person said that he/she was not ready to process the cancelation...

I purchased the byjus tablet last year in july and paid rs40, 000 for half year. I stated that i will renew this next year because i am talking this for trial basis as i was in 1st year and my main aim is to crack cat 2019. She assured me that i only have to pay rs 10, 000 more and my whole course will be revised. But now when i called the company for the extension they said it will cost me rs 15000. I called the counsellor who gave me the...

I had purchased the tablet learning course around 20 days ago. We tried to use it. But we experienced some technical hiccups. My daughters were taking a lot of time to sort it out. We tried to contact them on a couple of occassions, but we couldn't get connected.
Being dissatisfied with the lukewarm response and customer service, we decided not to use it. Because we were told by the representative who visited our place and pursuaded...

I took the BYJU'S subscription in the month of Dec18. After 7-10 days of receiving the kit, I raised a request for cancellation as my daughter was not utilizing it properly. A lady called me and asked me to try for some more days. When I rejected as I will not be able to cancel the subscription after 15 days, she assured me that cancellation can be done at any time and i will be given full refund as I made the cancellation request before...

Complete fraud business and suggest other parents to stop it. The policy of the company is so bad.

Initially they said that they will assign a mentor, but the mentor never calls up and discusses on the topics and also no proper guidelines. Even no one is paying attention on it.

Within 1st 15 days nobody will call you. After that when they call they say they can't refund the amount because 15 days is over. Its...

Sir/madam i got my child enrolled in (Rishi raj in upsc course and amrit raj in std-5th to std-12th) in your courses i fulfilled all the necessities and also paid the fee. But now, i am moving to cancel because my children don"t want to study now these type mail will always sent you before our correspondence by mail.
Therefore, i request you to cancel my admission and revisit my advance fee payment so that all the requirements are...

We received a call from mr. Shubham chaudhary of byjus. He told my parents that he will take my test and analyse me.
He also mentioned that he was coming from bangalore and will return the same day. He convinced my parents to purchase this package for me. But after 3 or 4 days, i didn't found it useful. I asked him on 10th day to help me return the tablet. He said ok and he will help me. But later he blocked my mobile number and didn't...

Please solve the problem of quizzo whenever i start the quiz it only says that something went wrong please try again so please solve this so that i can play quizzo i also tried to clear the data of the app and also tried to redownload it but it says that something went wrong so this is very irritating and i want clear app so please solve this equation problem i hope you will solve thinking...

Had made a down payment of rs 5000/- for byju's course material on 15 th december 2018.. Rest 90000/- had to b given by loan from capital float.. But before the dispatch of the course material i had cancelled the order on 29.12.18.. I had also mailed capital float to stop the disbursal of the loan the same day. But capital float disbursed the loan amount to byju's on 4.1.19. On my repeated requests, my down payment of rs 5000/- has been refunded.....