Claimed

BYJU's Complaints & Reviews

byjus.com

1.7

Updated: Jun 16, 2024

Complaints 4174

Resolved

1428

Unresolved

2746

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

BYJU's

Recently resolved complaints

View all complaints

Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Not receiving study materials

Most useful reviews

cancellation and refund

unnecessary phone calls

cheating and misleading

cancellation and refund request

Featured stories

Request for cancellation and refund proceed

Regarding cancellation of loan/EMI

I have canceled the course but refund has not been received

BYJU's reviews & complaints page 162

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bangalore, Karnataka, 560029

I have agreed to take the product in dec 2018 for my child who at present in class 7, but received the tab in the m/o feb 2019, at that time i have given the request to mr. Purushottam, the area senior education consultant to cancel my request to send the tab and refund my initial payment of rs. 4000.00. Then after discussion, mr. Purshottam agreed after consulting his senior to defer the payment to me made towards the product from may 2019...

Helpful

Found this helpful?

Write a comment

Address: 73/1,BHAGAYAM GEM,MUGAPPAIR, 600037

My daughter shriya sudhakar she is 5 th grade early she was interested in byjus in tv she saw and she itself installed the app then the person came and told details and we asked time but he told today is last date for special discount then we have paid twenty one thouasnd above, after paying their performance was very poor and no response from their side after that we thought of cancelling and byjus people called us and we told them to cancel...

Helpful

Found this helpful?

Write a comment

I am writing this complaint post my three months of experience with byjus and the product/service delivered to us. Below are our concern areas.

1. The educational counselor, while selling the product had mentioned that byjus covers ib and igcse syllabus in the app. This was infact assured to us at the time of purchase. However, nowhere in the app there is any reference to both the syllabi.

2. The counselor had...

Helpful

Found this helpful?

Write a comment

Address: Nagpur, Maharashtra, 440034

Dear sir/mam
I got my child, siddhant satish singh enrolled in in std-4th to std-8th in your courses through your executive ms. Pracheta. I have fulfilled all the necessities and also paid the fee in full of rs65, 000/-.

At the time of discussion with your executive at our home, we have clearly asked her that in case my child will lost interest in this course then whether any refund procedure is available? She replied...

Helpful

Found this helpful?

Write a comment

Address: Chennai, Tamil Nadu, 600040

Based on TV and Paper Ads, I have put my daughter in Byju's for PCMB-2 course during her 12th std. However due to school schedule such as special classes and revision tests, she was not able to continue with Byju's. She went for 3 months and later we went and explained our situation with Byju's at Anna Nagar, Chennai office and have been asked to send message to CANCELLATION DESK. i have sent more than 10 messages but no response and CAPITAL...

Helpful

Found this helpful?

Write a comment

Address: 574109

I have purchased byjus product. Their executive was so polite till he sell the product. He said it is possible to cancel and refund i[censored] dont like too. Continuously i am calling them for support and technical clarification. No one responded properly till date. Emi is going from my bank and the product is not working from the day 7. I need refund. Thanks krishna prasad....

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

Website: www.byjus.com

Please stop ecs of byjus because we have already cancelled the order on 19 december 2018, and they are processing our cancellation request and assured us they will cancel it asap and will refund the deducted amount. We would like to inform you that we have already closed linked bank account so please stop the ecs asap. Byjus team will coordinate with you as we have informed the same to them also.
Regarsds,
Kamlesh wadhwara...

Helpful

3 other people found this review helpful

3 found this helpful

Address: P 301 Rajeswar Gold View,Harni road, Vadodara, Gujarat, 390022

We have taken byjus learning product for class 9 to 12 and sales executive told us that the product will be guide by a counsellor and product will be customized as per child's ability to grasp the chapter easily. But when we received the product it was not as per commitment. Then we follow up with institution to cancel and return our money. But no body is helping and listening to us. Above all now capital float is pressuring us to make payments...

Helpful

Found this helpful?

Write a comment

Address: 500075

We have taken online program but mentor/marketing team without our knowledge offered tab to the child, he transferred the amount and in return they gave a old and used tab to him in the absence of parents at home, i raised several complaints but no use asking them please collect this tab back and remit the amount back.

Aaryan - child name
[protected] - register mobile number...

Helpful

Found this helpful?

Write a comment

Address: Uttara Kannada, Karnataka, 581306

The marketing executive forced a lot to opt for the course and mentioned that we can cancel it if don't want to continue further. I want to cancel my agreement from start of program byjus but your company is not accepting my request. We are not able to afford this course and really want to cancel this agreement. My child found it not worth. They are threatening us with issuing legal notice. This is not good as company policy. We want to cancel...

Helpful

Found this helpful?

Address: Mumbai, Mumbai City, Maharashtra, 400075

A Byju counsellor came to our home for free counselling. We agree to take it. In December month Byju team member came and fill the form but not say which tablet selected in it. December endinending I got study material and found lenova 7 inch tablet. I call counsellor I want 10 inch tablet. So he told me you pay extra MoneyMonet. I agree and send extra money for tablet. on 24th January I paid money. After 1 month till I do not get tablet...

Helpful

Found this helpful?

Write a comment

Address: 1, 490021

I applied for byjus course under the influence of the counsellor we got it about to 9 sept and i was not satisfied with the course so i told them to take it away within the period of time. The period of time was 15-22 days. We told them by making a phone call they told us that our complain is registered and they wil get it back soon but now they are refusing it that we didn't informed them on time and it is now impossible to take it back...

Helpful

Found this helpful?

Write a comment

Address: 1, 490021

I am mother of parth and rudra want to cancel my agreement from start of program byjus but your company is not accepting my request. I am alone and can't afford installments of byujs also and met with accident so zero earning. Please cancel my agreement and any way. My husband is cardiac patient and earning a little. Please accept my request. My kids are staying alone at home from morning to 8pm bcoz i stay so far from them 80km from my home....

Helpful

Found this helpful?

Write a comment

Address: 500081

We have received the byjus product for class 7th to 10th. I had given so many requests to cancel the product after 25 days. We need to pay the amount for 5 emi's and the amount is 58000 and we paid 6000 rs initial amount. Finally we are not interested to continue with this product, because my child will be join in hostel and they will not allow any tabs inside school hostel. I was tried to call the customer care they are not taking care.br...

Helpful

Found this helpful?

Write a comment

Address: 161 PALIKA VIHAR AMBALA CITY, 134003

I have purchased a course from byju's for my daughter and we have received tab with added course on it on 04.02.2019, she tried to learn by using you app on tab but she is not comfortable with that and she refuse to study with this.
So as we request you to take your product back and refund our payments.
I have following up for my refund since 2 days but no one is replying for refund. I have send back tab to byju's office addres...

Helpful

Found this helpful?

Write a comment

Address: Mayurbhanj, Odisha, 757001

I had purchased the ias course of byju's, and got my tablet and materials on 31st of december and a few days later in two packages. Even though i called for the first time on 7th of jan to return the product, they didn't give any response. The whole customer care was lethargic in their response and only after the 15-20 days window was over, did i get a definitive response. That too was after having requested and pleaded with them for over...

Helpful

Found this helpful?

Write a comment

Address: E/A/223 Shraddha Puri Sector-1,Kanker Khera, Meerut (U.P) 250001, Meerut, Uttar Pradesh, 250001

He is not put up phone.
My problem is regarding payment.
I am not sure how much i pay.
My two children studying by byjus app. But one was left month of august. Then i call to anshuman srivastava.
He will ignore. The don't have satisfaction answer
He told me one call by company or mall.
I am waiting call & mall.
It's so long period.
Please help...

+2 photos

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

I have been purchase tab for my son from byjus, they told me that they map my school book in tab but when i get tab it was not as per commitment, i'll give back to byjus person with in 10 days. As per company policy tab should be return with in 15 days, when i pressurized byjus person then they take back after 10 days. At 21/1/19. From that day i make more then 75 call to concern person of co to refund and cancellation of my tab but they...

Helpful

Found this helpful?

Write a comment

Address: Vadodara, Gujarat, 390022

I have taken byju's product for class 9 and the marketing man told us that the product is mutual for both side, i. E if we will not interested then within 15days the product will returned back or if the institute will see that the product is not used properly byju's will returned back. After so many follow up to institute to returned it but the institute is not taking back and giving allegation that 15 days already over and the same payable...

Helpful

Found this helpful?

Write a comment

Address: Chennai, Tamil Nadu, 600106

Received the product on december 18 as per the agreement of 15 days trial.. On december 28th (10th day) i have called my sales person but no answer, so i informed him through whatsapp message for my cancellation. He confirmed that he had informed to bangalore team and no response after few days and no response for my calls and not picked. After some days messaged me that he will check and get back to me. Again no response for my messages..br...

Helpful

Found this helpful?

Write a comment