BYJU's Complaints & Reviews

I had taken the gre course in march 2018 and i had ₹35, 000 for the same. However, i was later disappointed as i received upsc materials. I later got to find out i was registered to a upsc course. I tried to contact the customer care for three months for an exchange but to no avail.in december, i returned the materials for cancellation after a long attempt to get it exchanged and even gave the bank account details. Now it’s march 2019, i haven’t received any refund from them even though i have been placing complaint everyday but i haven’t received any call from the refund team. Now i’m fed up and have lost all my patience. I hope someone can help me out with this.

I have taken byjus product for my son for 10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

I have submitted 10000inr for upsc tablet course. My counsellor did not completed the procedure of my study kit. Even she does not answer to my call frequently. It had been past days when i had submitted the call back request.
I need a mentor to clarify my doubts. Im not geeting any help from the mentor given to me. Please change mymentor. Please help me regarding this inconvenience.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d have to send this back and wait for the new one. He couldn’t give me a proper answer as to why it does not work. He said sorry and told me this was not supposed to happen. If such things are not taken care of before sending, our valuable time is actually wasted getting things sorted. I have not yet decided what to do.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I had purchased the package on trail basis for 15 days and the concern person told that on dissatisfaction the product can be returned within 15 days. Its been more than 2 months there's no response from your side.
100's of calls and emails have been sent from my side but the authority is still yet to proceed the same. The emi's are been continuously deducted from my account.
Everytime new person attends me.
Never expected this kind of failing services from your end. This has lead to disappointment.
I request you to solve my problem asap orelse need to take some other route for the same

On 23/12/18 representative of byjus visited my home he explained the details of the app and insisted us to try it for 15 days. And said that he will contact us and if the app is not liked by us we will get refund and nothing will be processed without our consent but now they have started to send emi in our accounts.
Receipt no tnl[protected] dt 23/12/18

Hi, this is bharti from lucknow, and the registered mobile no is [protected]. I purchased the membership in somewhere december 2018 and after that we have been applying for the cancellation from so long and byju's people are not even responding to mails and calls. They are just saying it has to be cancelled in 15 days, but we were not told this thing while purchase of the product. Mohd usman from lucknow is the guy who came to us and sold us the product but he never mentioned that there is a loan which u will have to pay monthly and if wanna cancel u will have to cancel with 15 days only. So, this is not a customers mistake that we were not informed. And after that i tried reaching those people like zillion times but then every time they issue some token nn and that's it. Is this the way you deal with your customer??? Every time we get call from capital float using rubbish languages and abusive language. Being a girl its disheartening to listen all those # things. I request you to kindly cancel the membership. Please

I had taken a trial version of byjus and for that i was asked to pay through bajaj finance.

Before the end of trial period i had purchsed the byjus for rs 1 lakh. (Rs 1, 00, 000/-) for class5 to class 12 fro my daughter ksgt arunima..

An emi of rs 10, 417/- is also being charged every month for last 4 months even after i cancelled the same with 10 days..

Mr. Hemanth reddy and ms harika reddy are being sent reminders to solve (Over a 100 emails) but still my amount is not being refunded..

I made over 300 calls and complaints in email and phones.. They that the issues is being resolved but still not done..
Kindly let me know whom to contact... And get my double payment of rs 1, 25, 000/- of emi to be refunded.

Sir i taken byjus leaning aap for trail for 15 days as his representative offer me. My order no was tnl[protected] dt 02.02.19. His tab received on 20.02.19. His reprentative ensured me that if not satisfy with the app /product., it will be cancelled without any question. I paid him 10000.00 cash and remaining 90000 sanctioned loan form capital float on zero interest. I made a request for cancellation on 25.02.19 but still they not cancelled the order. No response from him

I have enrolled for bjyu's tablet ias programme, paid consecutive first 3 instalments, but later due to unavoidable circumstances, i wanted to cancel the programme.

Regarding this, i tried to reach byju's many times, regardless with no positive response or revert from their end. The only assurance i used to get is "the executive will call you and solve your issue in 4 hours."

I am complining the day till i got byjus kitbut yet no confirmation come. Plz tellme how do i know that my refundwas confirmwd ornotiam not getting any type of response plz help me andgivemy 10000 back. I haveno number so that i complaint to any of the senior directly. I am frustrated ofall that thing whenever i call on helpline number they tell that drop your request on maiil id should you want me to spoil your image

Dear sir,

I had paid rs 68000 through bajaj for igcse learning app from mr saurav chakrbarty employee no 21817757

Reciept number no: tnl[protected] dated 28.10.2018

I want to cancel the order and return the material received from byju’s for below reason
1 my son is studying in rbk international cambridge (6th grade igcse) and we want byju’s learning app for igcse board
2 i was offered learning app for icse and your counsellor told we will provide igcse material and map the contents of igcse in icse board (Fake promise). I had received the tablet it shows icse contents only. Dashboard cleary indicates icse contents
3 i had checked on the website also, there are no courses offered for igcse.
4 i had done the online chat also on www.byjus.com but counsellor clearly told me they do not have learning app for igcse board.
5 even when i got the sms clearly indicating it is for icse board, i had given call to mr saurav, he told me that is typing mistake and it will be corrected and you will receive the email for igcse again fake promise.
6 while buying, mr saurav told me that you will get lenova tablet 10 plus, i got the sms from byjus that lenova tablet 10 will be delivered, i had given call to mr saurav, he told me do not worry i have stock, i will arrange for you but when i received the tablet it was lenova tablet 10, again it was fake promise.

It is my request to m/s byjus, that you are in education do not make the people cheated by selling the things which you do not have.

I did not get the response from the byju's, once they sell the product and receive the money they did not give the reply.

After sometime i got call from mentor, she told me do not worry, we will map the contents and provide the online link.

My question is quite clear to byjus, i bought the product of byjus for igcse grade 6-10, which byju's said it will be pre-loaded in the tablet.

So at the time of receiving the material the contents of icse was there, we informed but nothing happen.

I had sent of email to yukti. [protected]@byjus.com and [protected]@byjus.com but standard reply we call back within 24-48 hours or our senior person will call you with in 1 hour.

I had contacted on [protected] (Bangalore office number) and contacted on [protected] with different persons but got the standard reply, it is under process, they were not sharing the email address of senior management so that we can explain our issue of selling the wrong product to us.

Entire byjus team is trained to give the standard reply to the customers and they kill the time, so that after repeated attempts by you, you wiill stop interacting with byjus and they will earn the profit by not refunding the money.

So it is my request to byjus to refund the rs 68000 with interest by monday 11.03.2019, as it cause lot of mental trauma and negative feeling to my son against byjus which has had make the mark in the mind of son, how you can cheat the people, you can sell anything in india by misleading the people by giving the wrong information and fake promises. My son had wasted precious time of our studies by having wrong product of icse syllabus.

So refund the money of rs 68000 with interest on 11.03.2019 and you are requested not to sell the igcse education instead of icse material

Regards
Jitu khanchandani

Dear BYJU' team

Mr Parag From BYJU's mob no- [protected]
he was collect 10000 rupes cash for BYJU's registration of my son Gaurav Singh and he told me that if you cancelled the registration you money is refund but approx five month is completed but money was not revived till to date. when contact Mr. Parag he told me submit request on customer care, I have already raised a ticket thrice.

Amod Kumar Singh
F/O- Gaurav Singh
Surat
Mob. No. - [protected]