BYJU's Complaints & Reviews

Byju's for my daughter aashita i opted for caie (Cambridge assessment international education) course of class 7 to 12 by mr. Mahesh berwal.
At the time of demo classes mr. Mahesh berwal told me that caie course is available with byju's and i was charged for the same course. But i am highly disappointed when byju's send me icse course.
If byju's doesn't have caie course then i do not want to opt for your course. Pl. Refund my money and stop instalments. And i donot want to be associated with this cheater company byjus.. I want cancellation and refund of my money

Thanks dr. Prashant bhimte

I haven't used byjus product at all. Even that is not even opened. Since, 15 days trial period is over, byjus is claiming that this cannot be cancelled.

Their faculty was not told anything about this rule and when the trial will start and all. Now, simply he is telling they cannot do anything and this has to be continued as it is.

There is no clear team to sort this issue and they are just claiming one on the other.

Very poor management and mainly looking to loot others money.

I had ordered byju's product for class 6 to 10 for my child for rs 72000/-, i had received the product on 28 th february 2019. Now due to some extreme financial urgency i want to cancel the order return the product & refund of my money which was told to me than within 15 days of receipt of product i can cancel it & get my money refunded, plz help me

Dear team we have already been discussed about my child is not interested in your programme and so many recording already shared to your team as well but still no response i got from your end that's why i have registered my complaint with national consumers court and they have provided me docket no is 1180844.
I also telling you that i have nothing to loss but you have your goodwill.

Thanks and regards
Kiran jha parents of pushkar ashutosh jha

I have taken byjus product for my kid for classes 4 - 7 and initially paid 10000 to byjus sales person (Simar nagpal). I have resisted to take, but he said to check for 15 days and if not intrested, they will refund the money. Also he said any time if i am not intrested, we can cancel the product and amount will be refunded prorata basis. Even they said separate mentor will be there for my kid and he /she will assist if there is any problem. Also he said they would call us to frequently to see me kids performance. Till now neither their mentor assisted us nor got call from them. We only called my kids mentor (Pallavi bharadwaj) and explained reg cancellation. She suggested if kid is not koping up with the product, it is better to cancel. My emi started deducting from jan'2019.in feb (2 months after product is taken) i have raised request for cancellation as my kid is not getting time due to other school activities and homeworks.. There is neither a call nor responce on mails (10 + mails) till now. I called them, but every time some different person is picking phone and i am explaining my problem, i am not getting any resolution. I even asked to stop auto debit, but i got message for march payment. Even i called and messaged sales person, he is neither picking nor replying on my number.
I have been cheated by this byjus people and because of them, i am loosing my hard earned money. I am thinking of going legally or through consumer court.

I enrolled for byju from grade 5 to 10. Fees was supposed to be paid for all the years together.
Commitments made by the sales person (Sahil):
1) cancellation can be done at the start of every year. Remaining money will be refunded.
2) english will be one of the courses
3) courses will be highly aligned with the board (Cbse/icse etc.) and the school

Now, their policy is that within 15 days of trial period only, we cna request for cancellation. However, their way of calculating the number of ways is so erractic. E. G. I received the product on 15th feb 7pm, it was counted as 1 day by them. So, when i called on 2nd march for cancellation, they said we are already out of trial period.

Moreover, they said that all the information given by the sales person is invalid. So, now i am stuck for 6 years and all my money is gone. Their curriculum is so basic and not everything from the coursebook is covered.

I request to the authority to take necessary action against byju's and help getting my money refunded.

I have agreed to take the product in dec 2018 for my child who at present in class 7, but received the tab in the m/o feb 2019, at that time i have given the request to mr. Purushottam, the area senior education consultant to cancel my request to send the tab and refund my initial payment of rs. 4000.00. Then after discussion, mr. Purshottam agreed after consulting his senior to defer the payment to me made towards the product from may 2019 onwards.
But today i was surprised to get a call from iifl (The company who has sanctioned the loan) regarding the payment to be made from march 2019 onwards.
As my son's final exam are presenting going on, its really a very big headache as the concern person is not taking the phone calls and we are too helpless.

My daughter shriya sudhakar she is 5 th grade early she was interested in byjus in tv she saw and she itself installed the app then the person came and told details and we asked time but he told today is last date for special discount then we have paid twenty one thouasnd above, after paying their performance was very poor and no response from their side after that we thought of cancelling and byjus people called us and we told them to cancel but they were very rude with me and with my husband and way they talk to us was totally changed we told has us to refund our money they are refuse us please kindly advise them to refund our money, they cant force us to buy their product its customer wish and please take necessary action against the team

I am writing this complaint post my three months of experience with byjus and the product/service delivered to us. Below are our concern areas.

1. The educational counselor, while selling the product had mentioned that byjus covers ib and igcse syllabus in the app. This was infact assured to us at the time of purchase. However, nowhere in the app there is any reference to both the syllabi.

2. The counselor had also mentioned that a mentor will be allotted to the student in consultation with the parent. Till date, byjus has not shared with us the profile of the mentor, the structure of the student mentor connect and how best the mentor and byjus will be supporting the parents in the student's learning process. There is absolutely no clarity from byjus inspite of asking several questions to the representatives in the last 3 months.

3. The quality of conversations between the mentor and the student has been very low. Apart from mentioning that the student needs to view atleast 1 video per day, there really has been no useful input shared by the mentor.

4. The counselor, at the time of sale had positioned it as a product cum service offering, wherein the app will have the essential video content and the mentor will bring in the personal connect. He had mentioned that the mentor will clarify doubts, review the work completed by the student, share reports and regular feedback on the child's progress. However, apart from us having the access to the learning content on the app, there really is no benefit that we have received from the mentor in the last 2 months.

The videos and the worksheets provided are not very engaging for younger children. The videos are difficult to follow even for adults and therefore children lose interest easily.

Overall, it is extremely disappointing to know that the investment of rs.57, 000 has not been very fruitful for us. Infact we had stopped cuemath classes which were a lot more interactive and content rich so as to sign up for byjus (This too was recommended by the counselor). Overall there has been a decline in the child's interest and skill levels ever since we have subscribed to byju's product/service.

Byju's staff are also not completely aware of the various modules offered in the product and are unable to answer the questions correctly whenever approached.

Their scholarship programs are a marketing tactic. They conduct a test in the schools and when the results come they call parents and mention that since the child has done well in the test, we are offering the byju's learning app at a scholarship rate and that we must make use of the opportunity. Then the counselor comes home and gives all kind of assurances about byju's app and the services and then simply vanish.

Once the product is purchased, there is no way that cancellation or refund is possible. They simply make one's life hell. The number of calls that need to be made, the illogical responses that we receive - they refedine the concept of refund altogether!!. As many have said before, byju's really tests your patience.

Dear sir/mam
I got my child, siddhant satish singh enrolled in in std-4th to std-8th in your courses through your executive ms. Pracheta. I have fulfilled all the necessities and also paid the fee in full of rs65, 000/-.

At the time of discussion with your executive at our home, we have clearly asked her that in case my child will lost interest in this course then whether any refund procedure is available? She replied "yes" and also said that we will defiantly refund your full amount what ever have been deducted.
We were very clear about this procedure and your executive had assured us that there will be no issue regarding this.

Nearly after one month of enrollment we notice that siddhant is losing his interest and then we had approached to pracheta through her cell no [protected] and to our surprise she straight away denied that she had ever promised her about refund.

Sir/mam, rs 65000/- is huge amount how can we invest if we had not been assured about refund? It means she had just make false promises to just get business in her name. I can understand that she is doing marketing but this is related to study/future of my child, i can use this money for my child future.
So its my humble request you to please consider my cancellation and refund my full amount of rs. 65000/- we are middle class family and rs. 65000 is huge amount so please do the needful.

One more request is please ask your executives to be transparent while dealing with parents because this might be business for you but for parents it is not. They have to invest hard earned money which are means for their kids.
Once again i request you humbly that please do the needful.

Based on TV and Paper Ads, I have put my daughter in Byju's for PCMB-2 course during her 12th std. However due to school schedule such as special classes and revision tests, she was not able to continue with Byju's. She went for 3 months and later we went and explained our situation with Byju's at Anna Nagar, Chennai office and have been asked to send message to CANCELLATION DESK. i have sent more than 10 messages but no response and CAPITAL FLOAT (Finance) is debiting us every month.
THERE IS NO BASIC COURTESY TO RESPOND EMAIL. THEIR BASIC IDEA IS TO CHEAT STUDENTS THIS WAY AND GET MONEY TO RUN THEIR COMPANY/LIFE. THERE ARE MANY WAYS TO EARN BUT NOT WITH STUDENTS EDUCATION.

I have purchased byjus product. Their executive was so polite till he sell the product. He said it is possible to cancel and refund i[censored] dont like too. Continuously i am calling them for support and technical clarification. No one responded properly till date. Emi is going from my bank and the product is not working from the day 7. I need refund. Thanks krishna prasad.

Please stop ecs of byjus because we have already cancelled the order on 19 december 2018, and they are processing our cancellation request and assured us they will cancel it asap and will refund the deducted amount. We would like to inform you that we have already closed linked bank account so please stop the ecs asap. Byjus team will coordinate with you as we have informed the same to them also.
Regarsds,
Kamlesh wadhwara

We have taken byjus learning product for class 9 to 12 and sales executive told us that the product will be guide by a counsellor and product will be customized as per child's ability to grasp the chapter easily. But when we received the product it was not as per commitment. Then we follow up with institution to cancel and return our money. But no body is helping and listening to us. Above all now capital float is pressuring us to make payments of emi. Please take back your tablet and we want our money back.

We have taken online program but mentor/marketing team without our knowledge offered tab to the child, he transferred the amount and in return they gave a old and used tab to him in the absence of parents at home, i raised several complaints but no use asking them please collect this tab back and remit the amount back.

Aaryan - child name
[protected] - register mobile number

The marketing executive forced a lot to opt for the course and mentioned that we can cancel it if don't want to continue further. I want to cancel my agreement from start of program byjus but your company is not accepting my request. We are not able to afford this course and really want to cancel this agreement. My child found it not worth. They are threatening us with issuing legal notice. This is not good as company policy. We want to cancel this agreement asap.

Receipt no: tnl[protected]

A Byju counsellor came to our home for free counselling. We agree to take it. In December month Byju team member came and fill the form but not say which tablet selected in it. December endinending I got study material and found lenova 7 inch tablet. I call counsellor I want 10 inch tablet. So he told me you pay extra MoneyMonet. I agree and send extra money for tablet. on 24th January I paid money. After 1 month till I do not get tablet . I called call centre but they said only we talked management. They call you. But they don't solve my problem .I daily call them but no any response from them.

I applied for byjus course under the influence of the counsellor we got it about to 9 sept and i was not satisfied with the course so i told them to take it away within the period of time. The period of time was 15-22 days. We told them by making a phone call they told us that our complain is registered and they wil get it back soon but now they are refusing it that we didn't informed them on time and it is now impossible to take it back away. We could not afford it as we are suffering from financial problem due to my husband and me are medically ill and my son are not learning from it. Please solve my problem and cancel my order. We are human and we know human. On the good faith of the counsellor we take decision but i am unable to pay emi due to great crisis of fund. Lack of earning i can't pay any amount. Please consider as soon as possible. Please stop bank transaction.

I am mother of parth and rudra want to cancel my agreement from start of program byjus but your company is not accepting my request. I am alone and can't afford installments of byujs also and met with accident so zero earning. Please cancel my agreement and any way. My husband is cardiac patient and earning a little. Please accept my request. My kids are staying alone at home from morning to 8pm bcoz i stay so far from them 80km from my home. Nobody is taking care of them bcoz my less earning. I am unable to emi of your. They are also not studying properly due not submittion of fees of their school. So plz consider my request. And cancel my agreement. It's my humble request an

We have received the byjus product for class 7th to 10th. I had given so many requests to cancel the product after 25 days. We need to pay the amount for 5 emi's and the amount is 58000 and we paid 6000 rs initial amount. Finally we are not interested to continue with this product, because my child will be join in hostel and they will not allow any tabs inside school hostel. I was tried to call the customer care they are not taking care.

We are unhappy with this product and totally fraud business plan to cheat parents.