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BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jun 19, 2025
Complaints 4203
Resolved
1429
Unresolved
2774
So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 166

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A
avi.raj1912
from Bengaluru, Karnataka
Jan 31, 2019
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I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.
Feb 1, 2019
Complaint marked as Resolved 
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    A
    aanchaldubey63
    from Bengaluru, Karnataka
    Jan 31, 2019
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    Resolved

    I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this
    Feb 1, 2019
    Complaint marked as Resolved 
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      D
      dhawandhruv0
      from Bengaluru, Karnataka
      Jan 31, 2019
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      I am a cat aspirant with byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.
      Feb 1, 2019
      Complaint marked as Resolved 
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        G
        ghoshabir623
        from Bengaluru, Karnataka
        Jan 31, 2019
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        I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!
        Feb 1, 2019
        Complaint marked as Resolved 
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          V
          vipul45867
          from Bengaluru, Karnataka
          Jan 31, 2019
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          Resolved

          I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...
          Feb 1, 2019
          Complaint marked as Resolved 
          BYJU's customer support has been notified about the posted complaint.
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            A
            ashish89658
            from Bengaluru, Karnataka
            Jan 31, 2019
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            Resolved

            My parents bought a course for 16, 000 bucks for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...
            Feb 1, 2019
            Complaint marked as Resolved 
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              A
              arvindyadav86483
              from Bengaluru, Karnataka
              Jan 31, 2019
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              Resolved

              I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list...
              Feb 1, 2019
              Complaint marked as Resolved 
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                D
                dhiraj.lal889
                from Bengaluru, Karnataka
                Jan 30, 2019
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                Resolved

                I bought this byju cat tablet this january. I opened it today. The date is old. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups.
                Jan 31, 2019
                Complaint marked as Resolved 
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                  K
                  kaushik67898
                  from Bengaluru, Karnataka
                  Jan 30, 2019
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                  Resolved

                  My parents bought a course for for me. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.
                  Jan 31, 2019
                  Complaint marked as Resolved 
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                    A
                    ashmita3447
                    from Bengaluru, Karnataka
                    Jan 30, 2019
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                    Resolved

                    My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
                    Please help us in resolving it asap.
                    Jan 31, 2019
                    Complaint marked as Resolved 
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                      L
                      lallvivek701
                      from Bengaluru, Karnataka
                      Jan 30, 2019
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                      Resolved

                      I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
                      I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing this is the service i get. What else can we expect from such in-efficient team.
                      Jan 31, 2019
                      Complaint marked as Resolved 
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                        R
                        rajasdewan
                        from Bengaluru, Karnataka
                        Jan 30, 2019
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                        Resolved

                        I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!
                        Jan 31, 2019
                        Complaint marked as Resolved 
                        BYJU's customer support has been notified about the posted complaint.
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                          R
                          ruhidutta6
                          from Bengaluru, Karnataka
                          Jan 30, 2019
                          Resolved
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                          Resolved

                          Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.
                          Jan 31, 2019
                          Complaint marked as Resolved 
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                            D
                            dalalanhayat
                            from Chennai, Tamil Nadu
                            Jan 30, 2019
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                            Resolved

                            I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
                            Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
                            It is a feedback to the company to improve the packing.
                            The content of the app is very good. It has covered the minute topic and explained it well.
                            Jan 31, 2019
                            Complaint marked as Resolved 
                            BYJU's customer support has been notified about the posted complaint.
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                              J
                              jayashukhla674
                              from Chennai, Tamil Nadu
                              Jan 30, 2019
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                              Resolved

                              The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child. Kindly respond urgently.
                              Jan 31, 2019
                              Complaint marked as Resolved 
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                                A
                                aptesaumya14
                                from Chennai, Tamil Nadu
                                Jan 30, 2019
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                                Resolved

                                I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!
                                Jan 31, 2019
                                Complaint marked as Resolved 
                                BYJU's customer support has been notified about the posted complaint.
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                                  K
                                  kishanraj45686
                                  from Chennai, Tamil Nadu
                                  Jan 30, 2019
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                                  Resolved

                                  I bought the app recently, paying 15000, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.
                                  Jan 31, 2019
                                  Complaint marked as Resolved 
                                  BYJU's customer support has been notified about the posted complaint.
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                                    L
                                    laxman34877
                                    from Chennai, Tamil Nadu
                                    Jan 30, 2019
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                                    Resolved

                                    I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
                                    Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.
                                    Jan 31, 2019
                                    Complaint marked as Resolved 
                                    BYJU's customer support has been notified about the posted complaint.
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                                      V
                                      vaishnavi.k3456
                                      from Bengaluru, Karnataka
                                      Jan 30, 2019
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                                      Resolved

                                      Tablet is not working properly, videos are getting interrupted in between. Called 2-3 times at customer support, they said you will get a call back from tech team within 24 hours. But i haven't...

                                      From last 24 hrs i am struggling with this tablet. I have wasted a lot of time on this, moreover its weekend (The only time when you get extra hours to read). How will compensate for this?
                                      Jan 31, 2019
                                      Complaint marked as Resolved 
                                      BYJU's customer support has been notified about the posted complaint.
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                                        N
                                        naveen766881
                                        from Bengaluru, Karnataka
                                        Jan 30, 2019
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                                        Resolved

                                        I purchased a test series ias prelims from byjus.com.
                                        Even after calling for 7-8 times about refund status and mailing for a confirmation about refund process initiation, they don't assure anything.
                                        They are so annoying, every time i call customer care, they say it is in process.
                                        Please beware of byjus commercial classes. They are least bothered about students career.
                                        Jan 31, 2019
                                        Complaint marked as Resolved 
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