BYJU's Complaints & Reviews

I am bhavesh khanpara. I have orderd the kit and given the down payment if ₹40, 000 and rest ₹80, 000 were made emis by mr. Neelava chaterjee (Counseller) on 2nd feb 2019 bt the very next day i sent a cancellation mail as i changed my mind. I even told the counseller to help me bt said he cant help me because this is not his job. Please cancel and refund.

Hi
This side adv. Amarjeet from sonipat, haryana. Your senior student counsellor vikrant lohia contact my brother on phone and come to home for counselling and there was he made lots of fake and fraud commitments, which are now proved. So, tell me why not legal action will not taken against your company and your counsellor for trying to cheat.
So, revert us by investigating this matter on your part as soon as possible.
Adv. Amarjeet
[protected]

Mr. Shivank.. He is your employee.. I clearly told i don't have your package so don't deposit my cheque rs. 10, 000/-, but he deposited. Cheque not clear & dishonour charges rs. 600 debited on my account. So i think not good kindly request please send me my cheque as early as possible.
I don't have your kit..

Student name.. Shreya nangare
Pune.

Dear Byju’s team

First of all, congratulations to your team on earning 100 Cr. Per month revenue and on the way to generate Rs. 1400 Cr. revenue for the next year.

But, it really pains me to submit this grievance against you at this juncture.

At the outset, I have enrolled for Byju’s classes, as my son was already a student of Byju’s, for four years i.e. 7th to 10th class through your representatives Mr. Anurag Vyas (Ph no.[protected] and Mr. Sagar Rane (Ph. No.[protected] on December 13, 2018 and the fee of Rs. 52, 000 /- for the classes was already paid through Bajaj finserv on December 14, 2018.

Now it has been 45 days and till now your team has neither delivered the product nor confirming the subscription form your end. I was little bit suspicious whether the amount i.e. Rs. 52K was actually credited to Byju’s account or not. However, it was confirmed from Bajaj Finserv that amount was credited to Byju’s account only.

Now for the last 45 days, I and my wife have called nearly 25 times to customer care, grievance redressal etc and It is unfortunate that the kind of weird replies I received from them that the concerned person was hospitalized or on leave etc and wait for some more days etc. Moreover, whenever I seek the resolution, they are playing hide and seek by transferring/ referring the calls to some other persons i.e. mentor, finance manager etc.

Please understand that I do not have any role or responsibility towards your internal issues or organizational lacuna. I only mind for my money which I have paid to you on expecting a timely service which you are obliged to deliver. I just want a single shot solution for this entire issue.

Seeing the kind of response we received from your team, I decided not to continue any more relationship with Byju’s. Since the product was not delivered at all, I request your kind office to refund my Rs, 52, 000 /- immediately without any further delay.

Hoping for ethical solution and speedy resolution from you.

Thank you

M Nagesh Babu

[protected]

I purchased the ias tablet course in september 2018 and was told that in case of technical issues, the course will be refunded. The issues are as follows:

1) a lot of time was wasted in patching up with mentors.

2) the tab was not accessible after a few days of receiving it, so i requested for a refund but it is being denied and i am constantly being asked for installments.

3) i have followed up more than 20 times and finally the refund was denied.

4) i cannot pay the installments and have wasted a lot of time due to byjus. I request for a refund.

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I am a cat aspirant with byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...

My parents bought a course for 16, 000 bucks for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list...

I bought this byju cat tablet this january. I opened it today. The date is old. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups.

My parents bought a course for for me. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.

I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing this is the service i get. What else can we expect from such in-efficient team.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!