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BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jul 22, 2025
Complaints 4211
Resolved
1430
Unresolved
2781
So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 171

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P
Pramod kumar singh74
from Kolkata, West Bengal
Jan 12, 2019
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Ir/mam i putting a request for cancellation on 4th january 2019. At 7:19 pm on [protected] and madam said within 48 working hours my cancellation department is contacting to you. But no any one contact me by cancellation department. Yesterday mr aditya prakash is calling me and asking reason for cancellation. And i explain about sudden my financial crisis and say i see what i can best for your economical point of view. But today i am very surprising when aditya said i am not getting your cancellation request on 4th january 19. What is this sir??? That not good for such type big organization.. Sir i am suddenly suffering for economically crisis due to my job sir pl cancel my request i am unable to pay emi of more than 7 thousand.
Regards
Pramod kumar singh
Father of shreyansh and priyansh pranay
Mob no [protected] and [protected]
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    B
    Balram Goyal
    from Nawanshahr, Punjab
    Jan 11, 2019
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    request for cancelation of byju registration

    Address: Chandigarh, Punjab

    I have been constantly requesting the cancelation of registration for byju but mr. Manpreet who was dealing with us constantly misguided us expired the 15 day limit. I have the whatsapp communication record with me. Team byju has constant luring us for discounts but after laps of 15days trial period they have denied the cancelation

    This kind of dealing was not expected from such a big company.

    Balram goyal...
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    O
    orujfaiyaz94
    from Bengaluru, Karnataka
    Jan 10, 2019
    Resolved
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    Resolved

    We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.
    Jan 11, 2019
    Complaint marked as Resolved 
    BYJU's customer support has been notified about the posted complaint.
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      S
      shivangipriyam
      from Bengaluru, Karnataka
      Jan 10, 2019
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      Resolved

      I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

      Please assist and close the same at earliest.
      Jan 11, 2019
      Complaint marked as Resolved 
      BYJU's customer support has been notified about the posted complaint.
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        M
        mukeshboolani
        from Bengaluru, Karnataka
        Jan 10, 2019
        Resolved
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        Resolved

        I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.
        Jan 11, 2019
        Complaint marked as Resolved 
        BYJU's customer support has been notified about the posted complaint.
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          Y
          yuktakhatri88
          from Bengaluru, Karnataka
          Jan 10, 2019
          Resolved
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          I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
          I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.
          Jan 11, 2019
          Complaint marked as Resolved 
          BYJU's customer support has been notified about the posted complaint.
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            S
            sudhajha64
            from Bengaluru, Karnataka
            Jan 10, 2019
            Resolved
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            Resolved

            I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
            Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.
            Jan 11, 2019
            Complaint marked as Resolved 
            BYJU's customer support has been notified about the posted complaint.
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              H
              hansasinha33
              from Chennai, Tamil Nadu
              Jan 10, 2019
              Resolved
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              Resolved

              I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.
              Jan 11, 2019
              Complaint marked as Resolved 
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                S
                samriddhisarraf
                from Chennai, Tamil Nadu
                Jan 10, 2019
                Resolved
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                Resolved

                I have submitted 10000inr for upsc tablet course. My counsellor did not completed the procedure of my study kit. Even she does not answer to my call frequently. It had been past days when i had submitted the call back request.
                I need a mentor to clarify my doubts. Im not geeting any help from the mentor given to me. Please change mymentor. Please help me regarding this inconvenience.
                Jan 11, 2019
                Complaint marked as Resolved 
                BYJU's customer support has been notified about the posted complaint.
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                  F
                  faizamosharraf
                  from Chennai, Tamil Nadu
                  Jan 10, 2019
                  Resolved
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                  Resolved

                  Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for 12th classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible...
                  Jan 11, 2019
                  Complaint marked as Resolved 
                  BYJU's customer support has been notified about the posted complaint.
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                    I
                    ishraquemaqbool
                    from Chennai, Tamil Nadu
                    Jan 10, 2019
                    Resolved
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                    Resolved

                    My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.
                    Jan 11, 2019
                    Complaint marked as Resolved 
                    BYJU's customer support has been notified about the posted complaint.
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                      A
                      anshbhardwaj990
                      from Chennai, Tamil Nadu
                      Jan 10, 2019
                      Resolved
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                      Resolved

                      I have taken byjus product for my son for 10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.
                      Jan 11, 2019
                      Complaint marked as Resolved 
                      BYJU's customer support has been notified about the posted complaint.
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                        A
                        azharmahmood667
                        from Chennai, Tamil Nadu
                        Jan 10, 2019
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                        Resolved

                        The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we can go 10 or 20 seconds forward or backward please solve this problem.
                        Jan 11, 2019
                        Complaint marked as Resolved 
                        BYJU's customer support has been notified about the posted complaint.
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                          A
                          alishamajmudar
                          from Chennai, Tamil Nadu
                          Jan 10, 2019
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                          Resolved

                          I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this
                          Jan 11, 2019
                          Complaint marked as Resolved 
                          BYJU's customer support has been notified about the posted complaint.
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                            A
                            ajaysaini280
                            from Chennai, Tamil Nadu
                            Jan 10, 2019
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                            I placed an order for the course content for 8th standard igcsc (Cambridge board) through the online link provided by the executive of the company. I realised that the product was of icsc and not what i have ordered for. I kept complaining about it to various tiers and the sales head of the company very well know what happened he promised proper redressal and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.
                            BYJU's customer support has been notified about the posted complaint.
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                              A
                              abhirupsen111
                              from Chennai, Tamil Nadu
                              Jan 10, 2019
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                              Resolved

                              I got the tablet + sd card for pcmb content for xi std science for my son. The content seems okay. But the tab had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video.
                              She took my complain and was to forward my call to the technical team... Which as it turned out was busy and would call back in 24h. Not good enough if student needs immediate support. Overall not a very satisfying and trustworthy experience. Still in look in period. Very inclined to give it up.
                              Jan 11, 2019
                              Complaint marked as Resolved 
                              BYJU's customer support has been notified about the posted complaint.
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                                A
                                abhimanyurathi
                                from Chennai, Tamil Nadu
                                Jan 10, 2019
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                                Resolved

                                My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.
                                Jan 11, 2019
                                Complaint marked as Resolved 
                                BYJU's customer support has been notified about the posted complaint.
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                                  S
                                  srirampatra
                                  from Chennai, Tamil Nadu
                                  Jan 9, 2019
                                  Resolved
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                                  Resolved

                                  I placed an order for the course content for 8th standard igcsc (Cambridge board) through the online link provided by the executive of the company. I realised that the product was of icsc and not what i have ordered for. I kept complaining about it to various tiers and the sales head of the company very well know what happened he promised proper redressal and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.
                                  Jan 10, 2019
                                  Complaint marked as Resolved 
                                  BYJU's customer support has been notified about the posted complaint.
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                                    D
                                    divyamodda
                                    from Chennai, Tamil Nadu
                                    Jan 9, 2019
                                    Resolved
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                                    Resolved

                                    I got the tablet + sd card for pcmb content for xi std science for my son. The content seems okay. But the tab had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video.
                                    She took my complain and was to forward my call to the technical team... Which as it turned out was busy and would call back in 24h. Not good enough if student needs immediate support. Overall not a very satisfying and trustworthy experience. Still in look in period. Very inclined to give it up.
                                    Jan 10, 2019
                                    Complaint marked as Resolved 
                                    BYJU's customer support has been notified about the posted complaint.
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                                      H
                                      hardikbhagat44
                                      from Bengaluru, Karnataka
                                      Jan 9, 2019
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                                      Resolved

                                      We have been experiencing total ignorance from byju's inspite of sending repeated reminders by my daughter who is in 12th science taking her board exams soon in 2019. They charged money but i can feel the pinch now and can never recommend anyone. The mentor a;llotted is not responding

                                      No one from their top management is bothered to neither take up the issue nor instructing their employees to reply to emails.
                                      Jan 10, 2019
                                      Complaint marked as Resolved 
                                      BYJU's customer support has been notified about the posted complaint.
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