BYJU's Complaints & Reviews

1. Last week of may 2017 byjus representative, sh aman malhotra visited my house and impressed upon my wife, mother of arnav mittal to enroll for a subject pgme of 4 yrs at a price of rs 60000.00, he took a cheque for rs 10000 and for balance payment, he got ecs mandate signed from her.
2. Tablet was received on 24/27 may2017. They, arnav and his mother came to my place of posting, guwahati during summer break on 30 may 17.
3. First week of june 17, arnav attempted some lessons and tests and did not find interesting. Aman malhotra was contacted and requested to cancel the enrolment of pgme which he resisted initially and subsequently on our insistence for cancellation he agreed and told us that byjus a/c manager will get in touch with us and to do formalities to cancel the enrolment and refund the amount.
4. Manager never got in touch with us. We reminded him and others referred by mr aman telephonically in following weeks. Having received no confirmation of cancellation and refund, we emailed the request and stopped the payment of further emis through bank.
5. Now, almost 7 months gone, no confirmation is received. Emails sent earlier were fwd to their management but to no avail.
I request through this consumer forum complaint to direct the company to refund the rs 10000.00 collected and to take back their tablet please. I also further request in public interest to investigate and audit the byjus functioning where they lure unsuspecting parents and financially victimise them.
Thanks,

Regards,
Col vk agarwal
Arnav’s father
[protected]
[protected]

I had purchased the byjus products on 2/1/19. It reached on 9/1/19. Since 13/1/19 i am continuously trying to call the concerned persons regarding cancellation and refund within the trial period. I was assured everytime that the person incharge ms dua will call me but she did not call. She only used to send messages that she tried reaching me. Inspite of giving alternate numbers she has not called back or resolved the matter. I want to return the product and request for refund of full amount as promised by byjus personnel mr abhay mishra while purchasing the product.

I have declined the loan amount 85500. But money deducted from my bank account. We are not in a position to pay the money. Please cancel this order as i have already declined the loan. I also want to return the product as your executive told me that he will confirm after one month. Around 15days before phone has come and i have declined the loan. They told me ok.

I have declined the loan amount 85500. But money deducted from my bank account. Please cancel this order as i have already declined the same. We have got tablet in the month of the dec. But on confirmation on phone i told them that i am not interested so they told ok. But now money deducted from my bank account. Again i request you to kindly look into the matter. Thanks

Hi team

I opted to register you byju's for my daughter and paid 55, 000 by credit card and processed ecs for remaining 63, 000 on 12th jan 2019

Due to my personal financial problem i would not be able to pursue with byju's. I have even requested the counselor and byju's customer care about the same on 14th jan 2019, but there is no reply.

Request you to please cancel my registration and process the refund amount. Please do not dispatch the tab also,

Thanks

Sachin salunkhe
91 [protected]

I had requested for cancellation within time, however the byju’s team delayed to action which led deterioration of situation. After repeated calls nobody upgdates on the status. My loan emi started deducting even after repeated follow ups. After almost a month they postpone days and tell they will check and call back.

Having bad time to get the loan cancelled

I am a student of 9th std studying in sncs (Shree narayana central school) i have been suffering an issue regarding sd card. My application was not working since many days so i had called you. A technical expert advised me and issued me with a new sd card but the new sd card was came locked. I am totally dissatisfied with your service and i am not able to utilize the service

We had registered in byjus but now we are not finding it worth satisfying and so we want to cancel our registration and want our deposited amount back.
Hoping for your positive reply as we had complained earlier but no actions had been taken by your side so please take a note of it and try to solve this case as soon as possible because it's been a long time to it.

I joined byjus through their invoice byjus[protected] dated 27th oct 2018 and paid 20000/- towards 2 nos 10" tabs provided.
It was a subscription for 2 of my daughters in class xi and iv.
It was promised that the lookin period is 60 days and i can cancel the subscription any time within 60 days. After 32 days i found it is not doing any benefit and wrote for cancelling through mail to the gentleman visited my place. But he replied it is not possible now and asked me to complain customer care. They did not agree and continued the subscription and deducted 2 installments already of 9400 each. Another big cheating byju is doing is showing their claim as a loan against me. But honestly the byju concept not at all useful for my kids.
Kindly help me to cancel my subscription and if possible refund of my installments deducted already.

Regards
Ranjit sahoo
Bhubaneswar
Odisha 751023

I joined byjus through their invoice byjus[protected] dated 27th oct 2018 and paid 20000/- towards 2 nos 10" tabs provided.
It was a subscription for 2 of my daughters in class xi and iv.
It was promised that the lookin period is 60 days and i can cancel the subscription any time within 60 days. After 32 days i found it is not doing any benefit and wrote for cancelling through mail to the gentleman visited my place. But he replied it is not possible now and asked me to complain customer care. They did not agree and continued the subscription and deducted 2 installments already of 9400 each. But honestly the byju concept not at all useful for my kids.
Kindly help me to cancel my subscription and if possible refund of my installments deducted already.

Regards
Ranjit sahoo
Bhubaneswar
Odisha 751023

We have taken package with the promise that we can cancel it if we don't like it. Now we are trying to cancel it but they are simply wasting time by sending mails that we could not reach. Even if we miss any call and they don't pickup when we call back.

Registered mail: [protected]@gmail.com
Registered mobile: [protected]
Rcpt no: tnl[protected]

On 12-Jan-2019 a counsellor named Pratik Chandrayan from byju's came to our house and he told us about the course for IAS Preperation i.e. IAS Tablet Program and he said that its scholarship program and we will get a discount of 40k for 2 year course.
I told him that need some time to check the course material and content, so counsellor adviced to go for a trial 0f 15 days and if we didnt like the course we can return anytime within 15 days.
So for that course they charged total of 67500/- after discount and I made the full payment from credit card as EMI.
Now because of some personal emergency i cannot continue my study for IAS, so told them to cancel the course on very same day and sent the email to [protected]@byjus.com with required details, i.e. on 12th-jan-2019.
As the cancellation policy displayed in their website, if the request for cancellation made within 24hrs of purchasing the order by mailing to [protected]@byjus.com they will cancel the order and process the refund. So did the same and its within 24hrs of purchasing the order.
After sending email no step taken towards cancellation.
Even I called their customer care 9-10 times and conveyed the same. But its been 4 days after I placed the cancellation request I have not recieved any communication from their cancellation team and everytime i call their customer service they give the false promise saying that i will be getting a callback from cancellation team, which never happened.
I still doesnt understand i have been contacting the cancellation team from their only customer care number. I.e.+91 [protected] and everytime they say that cancellation team will contact, arent they part of cancellation team? They are not providing any information about the query and not proceeding with the cancellation too.
I NEVER EXPECTED THIS BEHAVIOUR FROM BYJUS BEING ONE OF THE REPUTED ORGANIZATION FOR TUTORIAL. They promised that there wont be any complications of the refund but now it seems from their behaviour, its going to take time.
If Credit card started charging the EMI for the order that i didnt even purchased, then there is no better way of doing unethical business as byjus does.
So thats the reason iam raising the complaint on BYJUS and want to get the refund as early as possible. I am attaching necessary screenshot of cancellation request with the compalint.

We have subscribed for byjus service for ur child education and over period of time did not fin it useful and our child performance really went down and also was not finding the source material useful.
We were unhappy earlier as week but they kept requesting us to extend and try for some more time.
Finally we have given cancellation notice but still keep getting calls and they have not cancelled our subscription and not provided refund.

Our order no is ;[protected]

I have enroled for Byjus course for 6th to 10 grade. When the councellor visited he promised that a mentor will be assigned immediately. But even after one month, there is no mentor assigned. When i call the helpline numbers everybody is a mentor there. There is no specific guidance given to the enrolled students.

When called in the helpline they say as per their cancellation policy, Cancellation can be done only within fifteen days of enrolment. For the 1st 15days they do not even guide the students.. so by the time parents or students have realised what to do already 15 days have passed. And after that if you ask for cancellation they say it cannot be done.

I would like to cancel my request. Please discontinue the enrollment and let me know the furhter procedures.

Me. vaibhav Chandra (Byju Employee ID[protected] had made the payment of Rs. 35000/-for BYJUs app through credit card on 23.12.2018 (Receipt No. TNL[protected] and the same was cancelled by me on 26.12.2018 . The refund team informed me vide email dated 29.12.2018 that refund will be credited within 10 working days on my bank account details given to me . On enquiry on 08.01.2019, they informed me that the same would be credited to my bank account through NEFT by 12.01.2019. On enquiry again on 14.01.2019, they informed me that the payment had been made to me . I have informed me that the amount was not credited to my account . The person named vipin and manav from Bangalore informed me that they will be taking up this issue with the account department and Banks. I had also forwarded the bank statement as desired by the cancellation team.
I feel that they are deliberately delaying the refund to earn interest on the other money. This is the modus operandi of Byjus. Kindly do the needful.

I applied for byjus course under the influence of the counselor deovrat dwivedi. We got the course on 20th december 2018 and i was not satisfied with the course so i told them many times to take away with in the period of time which was of 15 days. We told them by making a phon call and send a email for cancellation on 27th december 2018 but they refused it and said that we didn't informed them on time and it now impossible to take it back. We sincerely request you to terminate this plan and cancel loan because we could not afford it as we are suffering financial crisis my sister is medically ill.
Hope u will help

I want to cancel byjus itn't useful to us they are group of cheating person only looking person to cheat they are saying such a way that a person can mold easly and take it after taking that they have started misbehave. I have taken two tables of byju's when i will say that to cancelled they are not responding me i have already deposited the money of rs. 18000 and emi of rs. 8500 they have to refuse to refund our money. I have taken of two children is bishnu priya hati in class8 and suniti hati class -5

On 2nd december 2018, byjus employee sachit dutta visited our house regarding byjus learning app for registration of my son name as sehajpreet.

He convincing us a lot. We have also trusted upon the company as i also searched on the internet. He said we selected your son for scholarship program of byjus and you will get discount on our package. And asked me to pay the course fee in advance through bajaj loan and bank ech mandate.

He said it will be a trial period and in trial period he himself, a mentor and you will see the byjus program and student's progress. And after trial period and assessment by mentor either the parents or the mentor can terminate the relationship. And just have to send cancellation through email given on receipt's back (Cancellation procedure is also written on back of the receipt). But in the trial period of 15 days, not my son showed interest o[censored]sing app, not any mentor watched this, not even mr. Sachit dutta. After 10 days trail period i raised the cancellation (On 24 dec) and they replied me that my request is forwarded to the concerned department and they will follow me. But no one called me up. Then i sent again many reminder emails. I also rang on their toll free number but every time calls were attended by different ladies. They instead of discussing the refund, they started convincing me with a loud voice. The attendant said that personal mentors will be assigned from chandigarh branch who will teach your child. But till now not a single mentor approached us.

Also the attendant said us the videos will be designed as per the student's interest. But they given the common videos.

As my son is not showing interest in watching videos/ using app also byjus is following ncert. And my son's school has its own syllabus.

Also he had made us fool, that bajaj will issue me a loan of rs. 62000 for 3 years on 0% interest. But bajaj has sanctioned the loan for 1 year on 0%. For 3 years they are charging some interest. I am not able to pay the such a big emi.
So i don’t want to continue relationship with the institute who made false promises. Please help me to get my refund.in the startup time they have made such thing and what will they do in future.

Receipt no. Tnl[protected] by byjus
Student name: sehajpreet singh

Dear sir,

This is to content on my son b. Naveen shanjai[protected] has be joined the course for 11 and 12th std as we received the study material course kit on 30 th april 2018 by the time the course material kit reached us my son has finished this annual exam of 11th std in the same year on 2018 and for 12std immediately i put him to hostel and we didn't use the course material for the same i spoke to (This message) conveyed to mrs hemalatha counselling team regarding on the same and course materials retruned to following addressed the courier to byjus within a 45 days 2/6/2018 on the same year of 2018 and from byjus i got a call stating that they have received my course material kit. After few days bank person captial flot calling us to close the loan regarding the cancellation on loan or regarding any of the detail of the course was not informed to us still today by byjus. I kindly request to address my issue to resolve the subjected issue.

Thanks and regards,
Santhibaskar

Email id: [protected]@gmail.com
Phone: [protected]

Hi,
I have subscribed byju's tutorial for my children of class 8 and class 4 upto their class 12. From company side one educational consultant mr manan trivedi had visited my house at vadodara, showed me the product features and informed me that the company has a free tab replacement policy every two year interval.
So based on that commitment, i agreed to subscribe and paid against your invoice no byjus[protected]. My registered mobile no is [protected]. However, so far i have not seen any communication on the tab replacement aspect which was communicated to me by mr manan trivedi despite several communications to him.
Hence, request to arrange to issue me the communication as per the commitment of the official representative.
Regards
S b das
M: [protected]