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BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jun 17, 2026
Complaints 4213
Resolved
1430
Unresolved
2783
So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 2

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D
Dr.Saifuddin
from Bhubaneswar, Odisha
Aug 20, 2023
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Refund Process Complaint & Extremely Unprofessional Conduct!

To
BYJU's Team Members,

I am writing to raise a complaint regarding the recent experience I have had with Byju's, specifically related to the cancellation process (request number[protected] and subsequent interactions with your team members. It is my sincere hope that this complaint will help shed light on the unfortunate situation I find myself in and lead to a fair resolution.

I entered into an online...
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S
SonuNeha22
from Hajipur, Bihar
Aug 13, 2023
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Cancellation of course and refund of Subscription Fees

Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru
Website: BYJU's learning platform.

I received a call from BYJU's counselor for a course for children for three years at the cost of Rs 55000/- (discounted due to CSR campaign of company). During counselling session, he told me that if for any reason I do not want to continue the course then I can cancel it anytime and if within 15days I will get 100% refund and after that upto 45days refund of 75% of money paid by me. I choose the course and paid the registration fee of Rs...
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I
Ishita Kaushik
Jul 21, 2023
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I want my money back

Address: Byjus

I was in droppers batch for neet that started from 13th batch . I was told wrong things by my education counselor which was not there in my online class. I told my mentor that I don't want to continue and want my money back on Sunday and now it's Friday and there is no update . My mentor name is shivangi and she is not picking up my call and her no. Is invalid . Plz help me with this . Help me to get my money backkkk....
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J
Jyamiti.pathak
Apr 22, 2023
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Aakash byjus digital tab program return

Address: Bengaluru

I am a premium user of Aakash byju's I was told by my councillor that I can return the product and raise a refund and I will definitely get the refund in 2 to 3 days and I can return in 14 days from the date of delivery I have been seeking them since delivery but no one is responding there. I mailed at [protected]@byju's.com 2 times moreover when I got the response in it was written that I will get a call back in 48 hours but after it was...
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S
SunilSinghmeus
Mar 10, 2023
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Cancellation of Avanse Loan

Address: Bangalore

Cancellation of Avanse Loan
Order ID: SHO1-SSO3-[protected]
Registered Mobile Number: [protected]
Registered Email ID:[protected]@gmail.com

I have requesting to cancel the registration and avanse loan from August 2022. but still not cancelled my account and continuously threatened me details are mentioned in enclosed image.

and my CIBIL score also going down
i have raised so many complaints...
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M
mfavas11
Feb 16, 2023
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BYJU's Tablet

I was a student of Byjus IAS 2022 program BHLP 2022. I paid all my subscription fees for this course. They provided my books and a tablet also. Tablet was locked by Byju's with an application scalefusion.

My Byju's subscription is expired inDecember 2022. After that I requested them to unlock the tablet, so that I will get complete control over that tablet. I called their Costumer care number, I emailed them.

But...
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R
Roopa Rajashekhar
from bengaluru, Karnataka
Sep 27, 2022
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Course cancelled but, EMI still not stopped and No refund amount

We subscribed to the Byjus course (LKG-2std) on 16/09/2021 after some days my daughter didn't use it and not showed interest in this course so we planned to cancel the subscription.

We requested to cancel it and got canceled after so many days, but still, we didn't receive the refund amount, and also the EMI's not stopped, loan department people are daily calling and sending messages asking to pay the EMI's, it's becoming daily...
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A
Alam9717
Jul 15, 2022
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Cancellation and refund issues

Dear sir/mam
I purchased a aakash byjus class 12 neet pcb live course on 20 june 2022 .
I raised my cancellation request on 30 june . After cancellation request senior manager called me 2 to 3 times and offer me discount then I said I don't want discount only need cancellation. Because I don't understand online live classes and I want to join regular classroom classes. But he was not agree for cancellation. According to refund...
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C
Chinu Rathore
Jul 13, 2022
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I want my money return of ten thousand

Address: Bengluru
Website: Byjus

On 9th/July/2022 I had a counselling session with Byjus counsler name Chetna Umate on the same day at the time of session on zoom she told me that i won 50%scholrship on IAS exam prep course fees and she asked me to pay 10000rs on that day and I do the same I payed the amount by Google pay of my jiju nd on next she asked me for bank details and other documents for making e.m.i from the bank but bank rejected that than I told to miss Chetna...
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श
शोभित
Jun 28, 2022
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Cancel my order

Address: Bjyus
Website: [email protected]

I SHOBHIT PANDEY father of DEVISHI PANDEY I want to cancel my order with registration immediately in Byjus and refund my amount as original mode of payment...
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R
Riddhi XC 32
Jun 8, 2022
Resolved
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Resolved

SD card and Pin Validation Code

Address: Lado Sarai

I have just entered class 11. I had already bought the Byju's premium package from class 4th to 12th and have the SD card of class 11 PCMB and want the pin validation code for it. The team after n number of calls, says that since it's PCMB and I am studying PCM in live classes they are facing difficulty in creating an account. They said they will replace the card with latest version, since them I'm still waiting for the call which rarely...
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A
Archee Mewara
Jun 2, 2022
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Cancellation, refund

I am trying to contact byjus for my cancellation but my calls are not being answered.vits been more than 15 days since I contacted them, i have even emailed several times but no response from their team
We are very much disappointed...
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R
Rohit@abc
May 21, 2022
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Refund

Address: Near Allhabad bank branch Ghurgutta Nanpara

My name is Rohit Kumar Tripathi and I bought Byju's learning app course on 01/02/2020 for 57000. While selling the learning app it was stated that the online guide would be frequented by the mentor and would help to explain the topic. I was given only one tablet which cost Rs 10000 and some books. After that till today the mentor did not help in my child's studies nor did he take any online class. Whenever I talk to him on the phone, it is...
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N
Nikita Menezes
from Mumbai, Maharashtra
Jul 26, 2021
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Relieving letter not sent

Address: Byju's Bengaluru

Relieving letter and f&f not completed even after submitting assets...
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M
maurya Santosh
May 2, 2021
Resolved
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Resolved

In reference to Refunding the money that I have paid.

My daughter Jane mauryan is not satisfied with your offline teaching program as she has no interest in watching learning process neutrally. I have got registration in April and also my trial period has passed. So please my humble request is that my money should be refunded to me in time so that I may arrange an offline teacher and she could continue her studies. My counselor is priyal Singh and her email address is : priyal. [protected]@byjus....
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B
BALRAM ROY
Mar 21, 2020
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cancellation of subscription

Dear Sir,
I Have enrolled for IAS course, app learning program with byjus, company naming Think and learn pvt ltd. At the time of enrolment i had paid 15000 as a down payment and balance on 12 instalment amounting 3477. At the time of enrolment company representative Mr.Ronu Mondeep Mohanty make me false promises that byjus will provide you weekly calling and full strategic planing regarding courses, but i did not get the thing as...
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H
HarishJan2020
Jan 3, 2020
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emi deduction from my bank account instead of cancellation

Address: Bangalore, Nagpur, Maharashtra, 440014
Website: avanse.com

Dear sir/madam,
I had taken demo from byju's learning app with tablet. When the byju's executive mr. Pravin raut visited my home on[protected] for demo, i had clearly communicated to him that i will only take the demo of the product and if found useful only then i shall purchase it. The amount payable was rs.6450 as down payment and balance rs.58050 by way 12 of instalments of rs.4838 each.
Mr. Pravin raut (Sales executive of...
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H
HumaSakina
from Hyderabad, Telangana
Dec 2, 2019
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fraud and delay in refund

Address: Byjus Hyderabad Office, Hyderabad, Telangana, 500089
Website: www.byjus.com

Respected Sir/Madam,
I have been duped by Byjus who have neither delivered their products nor processed my cancellation refund. I have demanded cancellation for the below mentioned 2 applications/subscriptions of my kids aged 10 and 5 years. The service/products were not delivered within 3 days as claimed by their Business development Associate - Venkata Raju. I paid a deposit of 25k on 17th November 2019, the date of submission of...
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S
Sabarish677
from Mumbai, Maharashtra
Nov 12, 2019
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totally fraud took loan on my wife name

Address: Bengaluru, Bangalore, Karnataka, 621212
Website: Www.byjus.com

Byjus is a fraud company they approached my wife and told they are taking online class and monthly fees will be 4k now i called and told them to cancell there is no use of it now only we came to know it's and these fellows getting sign in all documents and taking loan and threatening people plz take further action. They have got signed papers for loan purpose now we r not intrested in byjus no more but they are giving pressure for payment...
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T
Tomy Scaria
from Mumbai, Maharashtra
Oct 23, 2019
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cheating and misleading

Address: TNL201907192775

Byjus's counsellor mr. Nitin k. S (Byju’s employee id: tnl[protected] had come to my home to convince us about the byju’s app learning program. I was not convinced. Then he told me that i can cancel the program at any point if it is not good for the study of my children. Then, i thought let me see. So, i registered with byju’s for my son and daughter (Sibling package). Total amount of this package was rs/- 86000/. Then, i made a down...
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