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BYJU's Complaints & Reviews

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Updated: Feb 5, 2025
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BYJU's reviews & complaints page 2

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S
saro t
from Pondicherry, Puducherry
Apr 23, 2024
May 16, 2024
This thread was updated on May 16, 2024
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Address: Bengaluru

I have enrolled the byjus course on 20th nov 2023, with in the trail period of 14 days itself i raised mail for cancel the course, from that to till now there's no response from the byjus. I call so many time to the customer service, they were telling, our cancellation representative will connect with you within 72 hours. But still there no response from them also. Please the cancel the byjus course immediately.
BYJU's customer support has been notified about the posted complaint.
Hi,
Still the course is not cancelled yet.
Here I attached the Byju's order id
Kindly cancel the course as soon as possible
[protected]
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    manojbegun
    from Begun, Rajasthan
    Apr 19, 2024
    Apr 19, 2024
    This thread was updated on Apr 19, 2024
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    Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

    I registered my child in the JEE 12th syllabus but I cancelled this course on 18th Dec'23 and I didn't get my refund (Rs. 88000/-). I sent several emails or called support and cancellation team but I didn't get a positive result in the last four months. as per company policy 100% refund when we cancelled with in 15 days. I cancelled after two days.
    Jun 12, 2024
    Complaint marked as Resolved 
    My complaints didn't resolve till date. I call and mail continue. Company continue scam with middle class and poor people. Govt not taken any action against to byju's.
    BYJU's customer support has been notified about the posted complaint.
    Apr 19, 2024
    Updated by manojbegun
    Not refunding my money as per commitment made as well not cancelled my Credit card EMI*

    On 18 Dec 2023, emailed to BYJUs cancellation email id and support email id, on 3rd Jan 2024 they told that cancellation processed of 12 JEE Course online classes online package for my child.
    We have made payment of Rs. 88 000/- in advance on 16 December 2023. Representative assured us that if you you are not happy with BYJUs, you can cancell order within 15 days. will get back 100% refund.
    As we had not received any learning kit and not happy with BYJUs, we have raised cancellation request from 18 Dec 2023 through emails and also by calling at their customer care.
    Today 19 April 2024, till date i have not received my refund. Almost daily i am giving emails and daily calling on their customer service, i am not receiving proper response from BYJUs. Their customer care telling that "you will get call from cancellation team within 72 hours "
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      A
      A k Sonkar
      from LUCKNOW, Uttar Pradesh
      Apr 19, 2024
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      fee not refunded since dec-2023

      Address: 9/683 BEHIND JWALA HOSPITAL, INDIRA NAGAR, LUCKNOW-226016

      I have raised for refund for my kids but since feb-2024 no refund credited in my bank account even than your customer service is not pick up the phone and if they picked the phone they gave execuses like your refund credited, we will forward your complaint to concerned dept.
      I can't understand that this type of nation company making excuses/fool for refund after lots of confirmation and other since 20-dec-2023....
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      A
      adityasuman03
      Apr 16, 2024
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      Cancel the course with refund

      I am writing to express my extreme dissatisfaction with my recent experience with BYJU'S. On 21 feb 2024, I purchased a course from your company after being assured by your counselor, Siddhant Singh, that the program included live classes. However, after completing the payment, I discovered that the course only offered recorded lectures.

      This misrepresentation is unacceptable. I specifically chose BYJU'S based on the promise...
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      YAZHU
      Apr 15, 2024
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      Address: Bangalore

      We purchased Byju'a premium app / learning app for our child which is valid from Grade 6 to Grade 12 and is paid fully. Every year, the SD card has to be activated through customer service. Currently, we couldnot activate our child 10th Grade SD card and this hurdles her learning. We want Byju's to respond immediately and take this as urgent matter and sort it out.
      BYJU's customer support has been notified about the posted complaint.
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        Briju02
        from Ponda, Goa
        Apr 12, 2024
        Apr 12, 2024
        This thread was updated on Apr 12, 2024
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        Address: Goa

        The study material is not send for last two years as proposed during the purchase of the product. I had paid 1 lakhs rupees and the product provided was study material containing books, tab and other creative material from std I to Std IV. But i have not recieved from Standard II and Std III.

        I have logged the complaint with byju's but there is no response yet.

        Please check.
        BYJU's customer support has been notified about the posted complaint.
        Apr 12, 2024
        Updated by Briju02
        No responce from byjus
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          P
          Pushpanjali120
          from Korba, Chhattisgarh
          Apr 7, 2024
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          Cancellation and refund me

          Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
          Website: Aakash Byju's Aakash Byju's learn.aakashdigital.com

          Hello sir/mam I am a student of byjus, I bought a course for neet2025 in 2023, my batch is pcb neet 11th and 12th, my batch no is 3312. When I took admission in BYJU's my admission counselor Mr. Akshay Gaur told me that he will provide you the physical book but after waiting for 1 year I still did not get it and all the counselors say the physical book is out of stock. Many students in my batch got their physical book but I did not get it...
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          A
          AshitaShukla_2703
          Apr 3, 2024
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          regarding non-delivery of promised modules

          Name of student- Ashita Shukla
          Registered email- [protected]@gmail.com
          Registered number- [protected]
          I enrolled my daughter Ashita Shukla on 26/01/24 on Aakash Byju's Neet 11th and 12th with an expectation of getting online classes, modules and other assets. It's been more than 2 months, but I haven't received the modules. I have emailed the authorities several times, but I never got any positive satisfactory results.br...
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          M
          Marshalin
          Mar 30, 2024
          Mar 30, 2024
          This thread was updated on Mar 30, 2024
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          11&12 SD card

          My Son was studying Byju's for last five years. He completed his CBSE 10 Board exams past 3 weeks. His course is K 6-12.He doesn't have 11&12 CBSE SD CARD. I tried to contact the Byju's mentor via help line number [protected].But heard only the recorded voice message the number doesn't exist. Past two I mailed again and again but I didn't get the solution. What should I do for this. Please concern this and solve my problem. Send me the 11&12...
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          Marshalin
          Mar 30, 2024
          Apr 2, 2024
          This thread was updated on Apr 2, 2024
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          11&12 SD card

          My son completed his CBSE 10 Board exams 3 weeks before. He was studying Byju's for last 5years.His course is K 6-12.He doesn't have 11&12 CBSE syllabus SD card. I was trying to contact mentor for last two weeks. The number [protected] which I called, I heard only the voice message the number doesn't exist. I mailed again and again, but I didn't get proper response. Please concern this and solve my problem. How do I contact the mentor or any...
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          padmarsm
          from BHADRAVATHI, Karnataka
          Mar 25, 2024
          Mar 28, 2024
          This thread was updated on Mar 28, 2024
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          Request for cancellation and refund proceed

          Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru

          Sir/Madam

          I have enrolled for JEE 11+12 course in your institute. with details as below.

          Student Name : Abhishek
          Mobile Number : [protected]
          Father Name : Ananda Krishna Muddebihal

          In continuation with the above subject we would like to inform that we are not satisfied with the education of Byjus particularly My son Abhishek A Muddebihal. as because we have joined for both 11+12...
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          Nunna Suneetha
          Mar 24, 2024
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          Pin validation problem on byjus

          Address: East Godavari, AndhraPradesh

          We paid the money for 6th class to 10 th class.we faced pin valid problem. Plese update the 10th class course. All byjus phone numbers ate invalid. Nobody respond on it....
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          D
          Devendra Dilip mishra
          from Nashik, Maharashtra
          Mar 19, 2024
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          Inquiry Regarding Refund and Cancellation of BYJU'S Coaching Classes

          Address: Above Trends,Byjus tution centre,Indra nagar,nashik ,Maharashtra

          Dear Sir/Mam,

          I hope this email finds you well. I am writing to inquire about the process for requesting a refund and canceling my subscription to the BYJU'S coaching classes.

          Due to personal reasons, I have been unable to attend the classes for the past month and foresee that I will not be able to resume attendance in the near future. Therefore, I would like to request a refund for the remaining duration of...
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          S
          Sachin4342
          from BALLIA, Uttar Pradesh
          Mar 18, 2024
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          Cancellation

          Address: trimuhani anand nagar

          On[protected], Saksham (Client No. [protected]) was provided counseling by Prince Arora (Counselor no.[protected], represented by Sachin Gupta (Registered no. in the company -- [protected]).

          I had taken a membership from Byjus and was told that I have a 14-day trial period. However, since my child has been shortlisted in Navodaya Vidyalaya, I wish to cancel my membership. Unfortunately, I am unable to connect with their customer...
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          Japan Sheth
          from Ahmedabad, Gujarat
          Mar 14, 2024
          Mar 14, 2024
          This thread was updated on Mar 14, 2024
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          Refund Complaint

          Address: A 503, Neelkanth Retreat, Vasna, Ahmedabad.

          I have purchased Byju's subscription by paid Rs 54000, but I want to disconnect their services within 15 days. As per policy they have to refund me full amount. After so much calls and email, they email me and mention that they transferred Rs. 25105 and given the CMS id: CMS[protected] on 18th Dec 2023. Still, I didn't received money, and they also didn't reply on this.

          My order id is: SO-[protected]
          Student Name...
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          I take 11th + 12th jee course from byjus but as per 15 days cancellation and refund i want cancel this but after many calls and mail it can't cancel please help me...
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          I had subscribed to Byju's Online Tuitions for my son on 01st August 2023 and the agreed fees for Class IX and X was Rs. 60000 which was converted into 18 EMI on my ICICI Amazon Card. Of these, 07 EMI have been paid.

          However, I have found the quality of tuitions very deficient and have written to them as well as called them multiple times for cancellation of the services.

          There is no response from Byju's and...
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          D
          dinesh_g19
          Mar 7, 2024
          Mar 12, 2024
          This thread was updated on Mar 12, 2024
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          Unresolved Financial Issue - Loan Status After Course Cancellation

          Address: No.5 , Preetham Vihar, Flat No .505, Masters layout, 1st main road ,

          On February 26, 2023, I bought the course for my son G. Bhavith Sai. I made a down payment of 6, 463.10 using the payment ID pay_LL3cqWjE3j887s. The remaining balance was financed BYJU's using ABFL, loan ID LXW-M[protected]. I then decided to cancel the course. They started the cancellation process on March 27th 2023.I received my return a few days later, but the ABFL LXW-M[protected] loan is still active. In my Cibil, it appears...
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          asd lucky
          from Darjeeling, West Bengal
          Mar 1, 2024
          Mar 18, 2024
          This thread was updated on Mar 18, 2024
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          Non refund of money

          Address: Officers Mess,Jalapahar,Darjeeling,WB 734103

          Dear sir
          As per proposal of Whitehat Junior subsidiary of BYJUs was going to provide 300 coding classes at 192000rs with rate per class Rs 640.
          Its was told that refund of the paid amount would be made if we decide to discontinue the classes in between.
          Whitehat arranged for loan with its loan partner Grayquest .Monthly EMI of Rs 8000 was required to be paid by me and it was told no interest will be charged until 24...
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          RavindraTanpure
          from Navi Mumbai, Maharashtra
          Feb 24, 2024
          Mar 19, 2024
          This thread was updated on Mar 19, 2024
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          Fraud happened in Subscription

          I have enrolled in a premium course for my son from BYJUS on a 15-day trial basis and I bought this course through Credit Card EMIs, as the statement by the BYJUS sales executive is that you will receive a call from the BYJUS team before 15 days for confirmation and based on the confirmation BYJUS are proceed with the EMI transaction, I never got a call by BYJUS then I have sent a cancellation mail on the same day from 13th day received the...
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