BYJU's Complaints & Reviews

Jun 16, 2024

Updated by Ahutosh Yadav Dear Byju’s Support Team,

I am writing to express my concern and seek immediate resolution regarding an unauthorized personal loan that has been activated on my father’s bank account.

My name is Ashutosh, and I had enrolled in your IAS course in September 2022. As per your policy, I made a down payment of INR 5, 000 and received the course materials, including 13 books and a tablet. However, after reviewing the course, I decided to return all materials within 7 days, well within the 15-day satisfaction guarantee period. The refund of INR 5, 000 was promptly processed and credited to my account within 10 days.

Since then, I have been preoccupied with my college commitments and did not notice any discrepancies until last month when I discovered that a personal loan by Byju’s was active on my father’s bank account. This loan has been deducting INR 6, 500 every month without my knowledge or consent.

I would like to highlight that at no point was I informed about this loan activation, nor does it align with your policy of canceling the course and issuing a full refund upon return of the materials. The lack of communication and transparency in this matter is highly concerning.

I have attempted to resolve this issue through your support team for over a month now but have not received adequate assistance or information.

Please consider this email as a formal request to immediately stop the deductions from my bank account and process a full refund for the unauthorized loan amount that has been collected thus far. If this matter is not addressed within the next 3 days, I will be compelled to escalate the issue to the Consumer Court for resolution.

I trust that Byju’s values its customers and will take prompt action to rectify this situation. Your immediate attention to this matter is highly appreciated.

Thank you for your cooperation.

Sincerely, Ashutosh Registered Number: [protected] Email: [protected]@gmail.com