BYJU's Complaints & Reviews

I's complaint to several times on telephone through Mentors and Email but they are not responding to my call and email, im facing issues on byjus app and Tab, my self and my child vex on this, so that i request to cancelled the course but they are not responding

Hi There,

Your counselor came to our house for a demo and given demo for my daughter Kundana Sri. After that he asked me to purchase your course but I declined. Then he gave me an offer that first pay 5000 and tool trail later we will refund your amount within 15days if you are not satisfied with it and asked my credit card. I given credit card to him and asked my mobile with out my interaction he booked full course for 35000. After taking back my mobile I got to know amount debited 35000/-. I asked him about same don't worry we will refund back total amount . I told him i'm not ready to pay that huge amount pls cancel it. Then he said " Sir order is already placed so it's unable to cancel order now call me after receiving product then I will cancel it.

Same day I sent mail for cancellation and I called customer care for cancellation. They also told me that after receiving the product we will cancel the order and refund your amount.

Now i'm trying to call him but he is prolonging this issue.

Product received on 15Th March 2022 now it's 22Nd March 2022.

I am trying to cancel an order by calling cutomer care and I have been on call for nearly 4 hours and no one responded to my call.

Details are as follows

Name of Student: R KUNDANA SRI
MOBILE NUMBER: 8XXXXXXXX9
EMAIL ADDRESS: [protected]@gmail.com

Your transaction for BYJU's through PayU : BYJUS[protected] is initiated for Rs.35000.

I have everything recorded on call.

Kindly requesting you to cancel our product and refund money to my account.

Regards
Srinivas

Sir
I want to cancel my Byju's order, as per company the order can be cancel with in 15 days and amount will be refunded. I have paid Rs75000, for cancel and refund I have mailed and contacted to customer care many times but no response. Please help me in this regard.
My registered number is [protected]

Sir, Your representative visited our home on 20th February and explained a product for our daughter. We booked the product and made a payment of Rs. 5000/- via link he shared to us. We kept the registration process pending and requested him to confirm on tomorrow after making some more discussion with our family, if we would want to purchase the product. Next day we called him and told that we didn't like the product so don't want to purchase the product and requested to refund our booking amount of Rs. 5000/-. We got informed that we will get the refund but it may take some time to process.
Sir, almost one month is going to complete but we didn't received our refund. Kindly arrange to refund our booking amount earliest please.

Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. I have received 5 or 6 different persons from different phone numbers. They discussed with me about my problem and promise me to solve the problem. After 5 days no calls received from any mentor who were already discussed with me.
Kindly solve my problem and help me to save my money Rs. 53, 000/-.

Thanks and regards.
K.Chandra Mohan Gowd.
Student Name . K.Greeshma Hasini
D/o.K.Chandra Mohan Gowd.
Email. [protected]@gmail.com
Mobile No. [protected]

I face many problems so I want to cancel my subscription

Complaint No.27286323

I have admitted my son in Byjus for on classes. Paid amount Rs.5000/-. But my son not interested, so i wanted to cancel my above order. I informed Byju's the same and requested to cancel my order & refund my money. Already one month over, but i have not received favourable reply & amount. Other side Kotak bank people are insisting me to pay EMI and they are saying, they have give Rs.35, 000/- to Byjus on behalf of me without informing me.

This is complain for not giving service and commitment by your product seller Mr.Jalaj jain.
I have complained every problem last 8-9 months but there is no response, just lingering and passed one year,
I don't want to continue with you, kindly cancel the subscription and refund my money as early as possible, I had complained early too in this portal but there is no response, that why I am canceling this subscription,
If you will not respond than I will go for police complaint against you.

They are not processing the cancellation its been a long time we are waiting for the same as there is a sudden demise in the family and we urgently need funds

Cancellation of byjus classes and get my refund back, please i request that do not purchase their product, because they are cheaters...

For cancellation refund

We received a Byjus kit on dated 07.03.2022 and we use it but no positive response received from this product for better education of my son. After that as per conversation with Mrs.Ismith kaur, my final decision that this kit is not useful for us and there have no syllabus, same in the school. So it's not useful ? for my son.
Kindly start the process of refund my paid money of Rs. 75, 000/-
I am still waiting from last 10 days for response due to refund or cancellation of registration but no response received from BYJU’S. Kindly solve my problem and help me to save my money.
Thanks and regards.

Sir i request you please cancel my byjus order and refund amount of the order.

Order ID[protected], have requested cancellation of my enrollment within the 15 days policy, still not cancelled.

I informed it the child's mentor within 15 days and he gave me coustomer care number where I should tell them. Later they forwarded me to various other departments and finally within 15 days I cancelled my subscription. on the call I had with the mentor, he told me that “if i have any issues or query related to byjus, i need not contact the counselor, one who helped me in enrolling into byjus. I can straight away contact to mentor, because he will be my primary point of contact.`` Also, by the end of the call I was given a mentor helpline number that would help me further.

Then I spoke to helpline numbers, cancellation teams, and after a few days I received a call from the cancellation team. She mentioned that I informed them about my cancellation within 15 days policy and my request was forwarded on 23 december, assuring me that this process would take time but happen soon and asking for my co-operation.

Even after all this happening for a month I started getting EMI messages and calls on my enrollment. I requested byjus to please look into this and help me solve it as soon as possible.

Mailed the same to byjus. And also added recored audios supporting my complain.

It's been 3 months I cancelled my subscription but still I get Bank messages regarding my EMI, with the banker's call pestering to fulfill payment.

After asking for help, to every person of byjus I met, and doing everything i was asked for, as my queries are not being answered, I ask consumer care to please help me unsubscribe and guide me with anything that can be done regarding EMIs

I've buyed byjus subscription in july 2021 for 11+12 jee

But now I am not able to understand anything as they were just teaching like a flow not think that wheather a child they understood or not. I'M not able to manage my school with byjus and due to this I didn't get much time to revise my older concepts . the test series is also not in the structure way . Syllabus also completed . But my 11 has many backlogs due to incomplete notes of byjus live classes whenever I told this problem to them they always tell me to revise this concepts from the app which are not usefull for me. i've not attend any class in month of february and I can say I get much use and save lot time . They should cancel my course now. And to provide refund of this month.(march2022)

We received a Byjus kit on dated 03.03.2022 and we use it but no positive response received from this product for better education of my son. After that as per conversation with Mr. Deepak bhargav, my final decision that this kit is not useful for us and there have no syllabus, same in the school. So it's not useful ? for my son.
Kindly start the process of refund my paid money of Rs. 44, 000/-
I am still waiting from last 10 days for response due to refund or cancellation of registration but no response received from BYJU’S. Kindly solve my problem and help me to save my money.
Thanks and regards.

I received the product and my loan got rejected so I requested the byjus person for cancellation which didn't happen.yet. though we. Informed couple of times to manisha from whom I received the product..even confirmed to bank guys from byjus for cancellation. When I called customer support it's always busy and today it got connected and they say no 1.still raised cancellation and ur 15days trial is gone..this is surprisingly cheating to customers for selling their products at any cost to reach their targets.

Registered mobile number: [protected]

I am Mohamed Mafrooth's uncle. We purchased Aakash Byjus Neet Jee course on October 2021 for Rs.70, 000+5000(down payment). There is lot of issues while watching recorded session of online classes. Student facing this issues from last year itself we also raised query for this issue but there is no improvement in this issue. Days are gone, Months are gone but the issue is not resolved. So please kindly understand our situation and refund our amount as soon as possible. Thank you and do the needful.

Please help me his mentor ne hamare ghar me akar galti hamare bache ka admision kar liya hamne kaha ki hamari income bohut kam hai to hum ni kar p
eyege to unhone kaha ek bar dekh lijiye fir ap cancle bhi kar sakte hai aur aisa kah ke karaliya aur hmne fir cancle karne ko kaha to khte rahe ho jayege hojaye ga aur fir 2 mahine ho gaye to kahte hai 15 din ke andar hota hai aur nqi kar rahe to please hamari help kijiye isko cancle karane mein please., ...

Dear Sir / Ma’am,
Based on the discussions and also the guidance given by your coordinator Mr. Abhilash Purohit (E No[protected] on 17/11/2021, I enrolled my son Avinash. S for BYJUs learning program for two years, 11th and 12th with complementary classes for 10th as well with both options online and physical classes.
Accordingly, on the same day itself, we paid an upfront payment of Rs. 14000/- (Rupees Fourteen thousand only) together with the option to pay the balance in 10 EMI at Rs. 10583/- each. Due to Covid-19 situation, we couldn’t approach any Akash Centre for physical classes immediately after the enrolment but we visited Akash Punjabi Bagh Centre on 18/02/2022 for physical classes. They declined to take physical classes and advised us that the provided product doesn’t have the option for physical classes. My son was not interested to go on only with online classes and accordingly he decided to drop your online programme. This decision was informed to your customer vide our email dated 19/02/2022. We also requested in our email to cancel the programme and also to cancel all EMI payments starting from March 2022 onwards.

Inspite of our repeated requests till date the EMIs have not been cancelled rather I am receiving a numerous calls every day from your customer care for the March payment. I never expected such irresponsible act on behalf of a highly reputed organisation such as yours.

I therefore request your goodself to cancel all EMIs immediately and refund if any and make arrangements so as I should not receive any annoyance calls anymore.

Regards,

SHYLA S PILLAI