BYJU's Complaints & Reviews

Im purchased this at Aug'21 with Emi, but not used due to my personal problems, course started at oct'21 from starting onwards facing issues on tab and fhey guided through call not use, they are not giving proper reply and jan'22 they replace with New tab with different featurea and size its also startes with issue in my self and family members vexed on this course they are reaponding through call and emails mu child also not doing this course

I have purchased the course 20 days ago . And I am not satisfied with the service . When I told my problem before 15 days they are saying that I will solve the issue. Now after 15 days they cut my phone saying refund period is over and you are not able to cancel . This is a type of cheat . I just want my money back . My BYJU'S no. Is [protected] and name is Abhijeet Anand....

I had paid an amount of 2000 at byjus for booking seat .later I was not interested in the course and wanted a refund i called them several times and asked for refund they said they have started the refund process and it's been more than a month I have not received my refund

I already complained here. After this complaint counsellor called But still not agreeing for cancellation and refund money.
She forcing us to continue in that batch. She talked very rudely to us.
If she continue to force like this I will take legal action. (Thaenmozhi was her name)

Please help us to cancellation and refund money

Team,

I'm getting frequent calls[protected] from BYJU's, informing that we have a special scholarship program for your kids future and so on, I've clearly informed them multiple times and still they are calling form different regions and disturbing me continuously. Need your immediate intervention on this and provide me with the solution for this.

Regards,
Aravindhan N

I bought byjus membership 3 month ago and have filled 2 EMI but now I want to cancel as my parents dont have suffient amount to pay due to some personal problem. I dont want any refund or anything but I just want it to cancel now. And not call me again and again.

Byjus called and said there will be call from byjus counsellor within 24 hour for cancellation procedure. But we received no call from byjus. So PLEASE HELP US TO CANCEL THE SUBSCRIPTION AND REFUND THE MONEY.

I am Sangeeta Kumari mother of Kritika Kumari from Jharkhand.I would have to inform you that one of the member of Byju's Mr Adarsh Shrivastava (emp id-TNL[protected]senior education counsellor, He is continuously calling and harassing and forcing me to take the course.which I am not interested but still he is following up with me daily every time. He also taken some documents from me by manipulating me.

Please take some necessary action regarding this on urgent basis, otherwise I will forward this complain in consumer forum.

Regards
Sangeeta Kumari
[protected]

One of the senior counsellor ob byju's Mr Aadarsh Srivastava(emp id- TNL[protected]continue forcing and harassing to take loan from bank and byju's product...

Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. [protected]. I have not received any suggestion for refund process. Please help me.

Dear Sir,

I want to inform you that you have deducted 6640/- the total amount of Rs.56000/-
I have to refund my full 56000 / - because there is nothing wrong with me, it is your fault
On the contrary, I charge you Rs. 900 for your product returns
I urge you to refund my full amount Rs.56000/-

Thanks & Regards

Dattatray Shriram

I have joined NEET REAPEATER 2022 BATCH.Counsellor in byjus said that we can cancel and refund if we are not inetrest within 15 days trial.I have used for 4 days out of 15 days trial (sd card delivered in25/02/2022).The classes are not good as they have told.They are not response to doubts which i have asked in doubt portal box.they said that they will clear doubts 24/7Ttotally the classes was not as they have told.

So I want to cancel the subscription But when I called them for cancelling subscription and refund they are not responding

so PLEASE HELP US TO CANCEL THE SUBSCRIPTION AND REFUND THE MONEY OF 52, 000/-

PLEASE HELP US...

I told many times to company for cancellation of byjus product by many call and email. He told take action but he can't cancel product.
I feel abnormal behaviour when he call for EMI and get fear of bank loan requry. I want to cancel byjus product but can't cancel.
I fear condition and want take legal action against byjus.

Hi Support team,

Very bad experience from your side. Multiple times I tried to discuss with the team but your team didn't give me proper response.

One educational counsellor visited our place by saying that through school league my child has received scholarship. Despite repeatedly asking sum time to decide, he putted us on so much pressure that give me registartion amount / security amount otherwise scholarship will be over as soon as he move from our house. On a 19th feb2022 he insisted to made payment of Rs. 5000. Company is not providing any learning material after payment of Rs. 5000. When I asked a few of my queries he became restless & misbehaving . Kindly cancel & refund my payment on as soon as possible.

Visited counsellor person name is Mr. Pankaj ( [protected]). Multiple time discussed with him, he is not giving response in proper manner.

I have shared all credentials details to you for cancellation of my education policy & reimbursed some aerrier amount. Security amount paid by us is Rs. 5000.

I discussed it with Mr. Pankaj. He told me that the amount paid will be refunded soon but still I am waiting for refunded amount in my account,

All Credential details are mentioned below. Please look into it seriously

Student Name: Jyoti
Registered Mobile Number: [protected]
Alternate contact Number: [protected]
Registered Email ID: [protected]@gmail.com
Application ID: [protected]
Razorpay transaction ID: BRZR[protected]
PayU transaction ID: BYJUS[protected]

Already raised complaint with Byjus. They provided request ID 24565835 on 17th November 2021 vide email from [protected]@byjus.com. But the request is not resolved aven after reminders and several attempts to reach Byjus.

I took this course for my daughter who is in class 5th.
They have policy if you do not like service you can cancel the subscription and we will pay your registration fee along with subscription.
I started to connect to them after 10 days, as they have very bad service even no service. I could connect after 18 days. And they are saying cancellation policy works for 15 days only.
Their counselor had assured me that EMI can be cancelled any moment if you do not like service. and it is obvious we can cancel EMi for any load and i did in past.
I told them keep registration fee with you even i could not connect to them due to problem from their side.
I requested them to cancel my ECS/EMI. First installment is due by 1 week of March.
I have sent mails to the cancellation team, the mentor assured me that he has forwarded my request of cancellation and I will get a call from the senior manager for verification with 24 hours but no calls I have received till now .
Their mentor is also not worrying about teaching or guiding. I will be paying for no service.
After so many attempt i could connect them and they are saying EMI cancellation is not possible after 15 days.
I am sure it is possible otherwise i will be paying for No service
My first EMI is coming in 5th of March. They are not ceancelling . Can someone guide or help on this.

Dear Management,
My wife download your aap during the registration it needs mobile number but that number was missed and the the guy from Kashmir Srinagar start to call, what type of service is it by misusing privacy need to investigate as soon as possible

Hello Team,

I am Vishnu priya, mother of Kanishk Royal 3rd class and Mahatej Royal-u.k.g. The Issue is schools are open for both the kids and school management has made the decision like attendance is mandatory, so we are sending my kids to school. so they do not have much time to attend the BYju's classes and they are not showing any interest to open the tab and refer to the worksheets.
We Informed the same to the Mentor 3 days back, sending this email for your confirmation.

So kindly we request you to cancel the BYju's classes for both the kids.

Regards,
P. Vishnu Priya

Wanted to discontinue. They are not responding to the mails..

Wanted to discontinue. No response for the mails that were sent.