BYJU's Complaints & Reviews

I have been using byjus product for jee from 7-8 months but I am not satisfied with it and due to financial problems I want to cancel my product . But when I call the helpline, they say that you are not eligible for cancellation because our policy says that within 15 days of delivery you have to place return request after that we will not accept it.
But I want to return the product and I will be unable to pay further emi ...

Cancellation Byju course ORDER DERAIL: SO-[protected]

I was purchased the product two months back till date and I have checked this product, the product does not fit my childer and does not afford this so I have canceled within 15days. But I receive an EMI deduction message and I call the finance department does not connect my call.

Byjus making false promises, BYJU’S is forcing me to use course even though cancellation is initiated by mentor within 15 days and loan partner Avanse is talking very rude to pay first month emi, no one is responding properly it’s effecting my CIBIL score.
Senior manager will call when we register complaint but no response the next day

I want to cancel my admission, I have complained many times for refund and cancellation of admission but no response has come till now.This month they also cut my emi despite my complaint, so I want my refund.

महोदय,
प्रार्थी की ओर से प्रार्थना पत्र निम्नानुसार पेश है
1. यह कि प्रार्थी के पास ०५/०९/२०२१ के दिन बायजू कंपनी की तरफ से एक सेल्स पर्सन प्रशान्त सिंह बिष्ट निवासी हल्दवानी, उतराखड मो. न. ६३९५५९०१७१ मैल आईडी
Prashant.[protected]@byjus.com मेरे घर आया और कम्पनी प्रोडेक्ट जिसमे एक टेबलेट था जिससे बच्चे Online क्लास लेकर शिक्षा प्राप्त कर सकते है
इसही क्रम में उसने यह प्रोडक्ट मेरी पुत्री कर्तिशा यादव जो कि 4th क्लास मे पढ़ती है उसके लिए यह प्रोडक्ट लेने के लिए प्रेरित किया। मेरे दारा साफ साफ मना कर दिया गया
तो प्रशान्त सिंह ने 15 दिन फ्री ट्रायल के बारे मे बताया और कहा 15 दिन बाद आप रखने से मना करेंगे तो यह कम्पनी वापस ले लेगी और आपको अपने 5000 रुपये वापस दे दिए जायेंगे
इस तरह प्रलोभन देकर प्रशान्त व कम्पनी स्कीम द्वारा मुझे वह फ्री ट्रायल लेने लिए बार-बार प्रेरित किया गया
2. यह कि प्रार्थी ने उक्त लोगों द्वारा दिखाये गये प्रोडक्ट व दिये गये आश्वासन पर विश्वास कर उस प्रोडल्ट को फ्री ट्रायल पर 15 दिन पर लेने व 15 दिन बाद पसन्द न आने पर वापस ले पर सहमती दी।
और उक्त प्रोडेकट के लिए प्रशान्त सिंह विष्ट भुझसे आधार कार्ड ब 5000 रुपय एडवांस ले लिए जो कि १५ दिन वाद वापस लौटा दिये जायेंगे। उसने मुझे विश्वास दिलाया कि मेरे साथ किसी प्रकार की
कोई धोखाधड़ी नहीं होगी अगले सप्ताह में यह किट आ जायेगी और वह वहां से यह सब बता कर चले गए
3. यह कि ०७/०९/ २०२१ को प्रशांत सिंह बिष्ट फिर से मेरे घर आते है और मुझसे कहते कि आपको किट फ्री ट्रायल के लिए तभी मिलेगा जब आप लोन वरिफिकेशन करवा लेते है
और कहते हैं कि यह तब ही Active होगा जब आप 15 दिन बाद इसे Active करने के लिए कहेंगे अन्यथा एक्टिव नही होगा। वह मेरे मोबाइल पर एक लिंक भेजकर
उसमे मेरे डेबिट कार्ड व बैंक अकाउंट का डिटेल भरवा लेते हैं एक प्लेन कागज पर चेक बुक डिटल रखकर उसमे साइन कराते हैं और उसका फोटो अपलोड कर लेते हैं
मेरे द्वारा तब भी इन्हे कहा जाता है कि फ़्री ट्रायल के लिए लोन कि प्रक्रिया को क्यों कर रहे हो वह बोला कि यह फ्री ट्रायल के लिए जरूरी फोर्मलटी है और आपकी सहमति के बिना यह लोन चालू नही होगा।
4. यह कि दिनांक १२/१/२०२१ को यह किट मेरे पास आ जाती है जिसमे टोबलेट था और उसी से Online क्लास भी करना था, पर क्लास लेने के 6-7 दिन बाद मेरी बेटी
इससे ऑनलाइन क्लास पसंद नही आया। प्रशान्त सिंह को फोन कर बोला कि इसप्रोडक्ट को भाप वापस ले जाए हमें नही रखना और हमसे जो रुपये लिए है वह हमें वापस कर दे और मेरे बोलने पर प्रशान्त ने
हमें आश्वाशन दिया कि वह इसे वापस करवा देंगे २७/०९/२०२१ तक प्रशांत का कोई रिपलाई नहीने पर 28/9/२०२। मेने मेल के माध्यम से कम्पनीको इन्फॉर्म कर प्रोडक्ट वापस ले जाने के लिए mail की और
प्रशांत सिंह बिष्ट को भी फोन कर बोला कि हमें यह प्रोडक्ट नही चाहिए इसे वापस ले जाएँ तो उसने हमें बोला कि आप चिन्ता ना करें return का प्रोसस चल रहा तब तक आप इसे use करें। फिर अचानक मेरे
अकाउंट से लोन EMI कटनी चालू हो गयी तो मेने फिर से प्रशांत सिंह बिष्ट को call किया और बोला EMI क्यों काट रहे हो तो उसने विश्वास दिलाया कि return का प्रोसेस चल रहा है तो हमने भी विश्वास कर लिया।
फिर उसने मेरे फोन उठाने बंद कर दिए मेसेज का भी जवाब नही दिया तो हमें मालूम हुआ कि उसने मेरे साथ चीटिंग कि है और मुझे अँधेरे में रखकर मेरे नाम से लोन कराया है
5. मेरे द्वारा काफी मेल व call कम्पनी को समय समय पर किये गए परंतु कंपनी कि तरफ़ से कोई संतोषजनक जवाब नहीं मिला
अत: प्रार्थना पत्र प्रस्तुत कर अर्ज है कि प्रार्थी का प्रार्थना पत्र स्वीकार फरमाकर BYJUS कम्पनी के कर्मचारी प्रशान्त सिंह बिष्ट, कम्पनी मालिक रविन्द्र बायजू, दिव्यागोकुलनाथ बायजू व अन्य के विरुद्ध कानूनी कार्यवाही कर
उन्हें उनके द्वारा कारित अपराध के लिए दंडित करने की कृपा करे।

I want cancelled the packages please refund my amount

A horrifying case happened with Nuru-Sabah from Ajmer. In January Mr. Parveen (counsellor) lured her to take a demo plan for a month and told her that before completing a month she can cancel it anytime. Later on before one month's completion she reported to the counsellor that she is not interested in it anymore and she wants to withdraw. The counsellor reported her back that okay her scheme/plan has been cancelled. Also she made an initial deposit of INR 5000 which she was informed that will be refunded back to her. She called again and again but still no refund has been made to her.
Later on after a month as she got as she was satisfied (after her call with counsellor regarding successful cancellation), to her surprise she again got a message to deposit next month's fees. Than she again called counsellor about this, counsellor replied that yes her plan has already got cancelled and she is not required to pay any fees further. As she is not an educated person, she don't know much about all these IT stuffs and techniques. Because she is a poor lady and struggles daily for her food and basic needs (for her and her son), she can't afford a mobile and she is conversing with counsellor over her brother's borrowed phone.
Recently she again got informed from byju that her plan is still active and she has to pay 41000 INR as a whole year's fees for her plan.
After this she again complained to the counsellor, but the counsellor is not agreeing for cancellation and about refunding her initial deposit and not even picking her calls now.
She is not much educated and comes from a BPL (lower earning) society, she works in neighborhood houses to earn her livelihood. How could anyone think that she can pay for all these expensive courses?
Now byju is forcing her to continue in that batch and deposit the money every month. Eventually she cancelled the plan as her son, who is very small (at his age) and everything is in English language. English is a language, which she or her son are unable to understand currently.

People who are asking her for money have started talking to her very rudely now.

Please help her toward the cancellation and refund her money.

Her details are:
her brother's Contact number : [protected]
Name: Nurus-sabah ( from ajmer)

Sir/madam
your sd card is not working from day one.

We have found that it os of no use to us hence we have tried many times to cancel the classes but we have got no response from thier side, hence we are compelled to bounce their EMI; but it is going to spoil our cibil, even though we are compelled to do so.
We request you to please help us in this matter.
Our loan Ac No is [protected].
An affirmative response at your end would be greatly appreciated.

Thanking you,

Sanjay Maiti
Cell: [protected]

Im purchased this at Aug'21 with Emi, but not used due to my personal problems, course started at oct'21 from starting onwards facing issues on tab and fhey guided through call not use, they are not giving proper reply and jan'22 they replace with New tab with different featurea and size its also startes with issue in my self and family members vexed on this course they are reaponding through call and emails mu child also not doing this course

I have purchased the course 20 days ago . And I am not satisfied with the service . When I told my problem before 15 days they are saying that I will solve the issue. Now after 15 days they cut my phone saying refund period is over and you are not able to cancel . This is a type of cheat . I just want my money back . My BYJU'S no. Is [protected] and name is Abhijeet Anand....

I had paid an amount of 2000 at byjus for booking seat .later I was not interested in the course and wanted a refund i called them several times and asked for refund they said they have started the refund process and it's been more than a month I have not received my refund

I already complained here. After this complaint counsellor called But still not agreeing for cancellation and refund money.
She forcing us to continue in that batch. She talked very rudely to us.
If she continue to force like this I will take legal action. (Thaenmozhi was her name)

Please help us to cancellation and refund money

Team,

I'm getting frequent calls[protected] from BYJU's, informing that we have a special scholarship program for your kids future and so on, I've clearly informed them multiple times and still they are calling form different regions and disturbing me continuously. Need your immediate intervention on this and provide me with the solution for this.

Regards,
Aravindhan N

I bought byjus membership 3 month ago and have filled 2 EMI but now I want to cancel as my parents dont have suffient amount to pay due to some personal problem. I dont want any refund or anything but I just want it to cancel now. And not call me again and again.

Byjus called and said there will be call from byjus counsellor within 24 hour for cancellation procedure. But we received no call from byjus. So PLEASE HELP US TO CANCEL THE SUBSCRIPTION AND REFUND THE MONEY.

I am Sangeeta Kumari mother of Kritika Kumari from Jharkhand.I would have to inform you that one of the member of Byju's Mr Adarsh Shrivastava (emp id-TNL[protected]senior education counsellor, He is continuously calling and harassing and forcing me to take the course.which I am not interested but still he is following up with me daily every time. He also taken some documents from me by manipulating me.

Please take some necessary action regarding this on urgent basis, otherwise I will forward this complain in consumer forum.

Regards
Sangeeta Kumari
[protected]

One of the senior counsellor ob byju's Mr Aadarsh Srivastava(emp id- TNL[protected]continue forcing and harassing to take loan from bank and byju's product...

Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. [protected]. I have not received any suggestion for refund process. Please help me.

Dear Sir,

I want to inform you that you have deducted 6640/- the total amount of Rs.56000/-
I have to refund my full 56000 / - because there is nothing wrong with me, it is your fault
On the contrary, I charge you Rs. 900 for your product returns
I urge you to refund my full amount Rs.56000/-

Thanks & Regards

Dattatray Shriram