BYJU's Complaints & Reviews

Registered No [protected]
Faaiz Akhtar
Afzal Akhtar

I m trying to cancel the order since 30march 2022 through Mentor, emails at support and cancellation, customer care calls, etc but greedy Byjus is making me fool and not responding and deducting money. My counsellor Suyansh Shukla told me that I can cancel till 7 April 2022 (he misguided me and fooled me)
Please cancel and refund my money

Dear Sir/Ma’am,

My ward Prakhar Singh is enrolled for BYJU’S online classes. From fee perspective I have opted an EMI option of an amount Rs. 5339 which is already paid until April-2022. Due to this Pandemic I have already lost my job and still struggling to get new job so facing monetary crunch. Hence I am not able to arrange money for further installment.Therefore i requested them to cancel the registration of my ward and stop ECS but they are not listening. Please help.
Note: I will return their asset.

Sir I've been calling and mailing in byjus from last several days with regard to my cancellation matter of classes but neither I received any call nor satisfactory mail from your team. I had even sent all documents which I was asked for by your team and then I received one mail that I'll be receiving one call within 24 hrs but still didn't receive any . I'm highly disappointed from your team . But still hoping for positive response from your team. Kindly do call at my registered alt. Phone no.

नमस्ते,

मेरा नाम NARINDER SINGH, मुझे Byju's की तरफ से miss selling किया है!

NARINDER SINGH

STUDENT NAME - AMANPREET KAUR

COURSE CLASS - 8-9

E-MAIL - [protected]@gmail.com

Counsellor - DHEERAJ ( TNL[protected]

हमारे यहाँ local MORE mall में मुझे approach किया गया byju's student counselling के लिए, एक दिन बाद मुझे DHEERAJ नाम के COUNSELOR ने फ़ोन किया और SUNDAY ( 10 APRIL 2022 ) को होम MEETING के लिए समय तह हुआ ! COUNSELOR ने आते ही मेरी DAUGHTER से TOUGH QUESTION करना START कर दिया! मेरी DAUGHTER नर्वस हो गई और अच्छे तरीके से जवाब ना दे सकी !

DHEERAJ ने हमसे बोला की आपकी बेटी को 2 साल का 8-9 CLASS का COURSE लेना चाहिए हमे भी लगने लगा लेकिन 47000/- सुन कर हमने मना कर दिया तब DHEERAJ बोलने लगा की उनके पास एक और OPTION है EMI ON DEBIT CARD पर जिस में आपको कोई INTEREST नहीं लगेगा INTEREST BYJU'S देगा!

हमने सोचा चलो कर लेते है मुझे से 5000/- ADVANCE DEPOSIT करने के लिए कहा मैंने तुरत GOOGLE PAY से कर दिए और आगे का PROCESS करने पर मुझे पता चला की मुझे लोन दिलवाया जा रहा है किसी THIRD PARTY लोन देने वाली से जो मुझे 12 EMI पर 13% INTEREST CHARGE ANNUALLY कर रही है ! मुझे सही नहीं लगा मैंने PROCESS रोक दिया और EXPLANATION माँगा, लेकिन DHEERAJ यही बोलता रहा की INTEREST BYJU 'S देगा, हद से ज्यादा हैरानी तो तब हुई जब DHEERAJ ने अपने SENIOR से बात करवाई और SENIOR भी बहुत बेशर्मी से यही बोलते रहे की INTEREST BYJU'S देगा जब की लोन करने वाली THIRD PARTY कंपनी ने CLEAR DETAILS MENTION की हुई है की DISBURSAL AMOUNT 39186/- है, RATE OF INTEREST 13% है, TENURE MONTH 12 हैं, TOTAL REPAYMENT AMOUNT 42000/- जब मैंने REFUND की मांग की तो DHEERAJ का BEHAVIOR CHANGE हो गया और बोलने लगा आपने मेरा TIME WASTE करदिया, ATTITUDE दिखाने लगा जो बिलकुल भी ACCEPTABLE नहीं था !

इसलिए मुझे आपका BYJU'S कोई TRIAL नहीं चाहिए, आपकी किसी SERVICE को लेने की मेरी कोई चाहत ना है ना कभी ज़िंदगी में होगी! मेरा 5000/- DEPOSIT AMOUNT मुझे तुरत वापिस किया जाए !

NARINDER SINGH

E-AMIL - [protected]@gmail.com

I bought the course in February from byju.. I took trial classes but i faced problems in taking online classes.. I unable to understand topic. And the financial conditions of my family are not good. That's why I want to cancel the course and want my refund back.
I tried to contact counselor and customer care through call but I did not get any response from them.

Saiksha pednekar
v standard
the tab is not charging after long time i am complaint but not response

Date of incident: 30 March 2022
byjus consultant: shakeel.[protected]@byjus.com
amount: 9000 INR
course: 9 standard class
firstly they asked to make down payment and after making the payment they said that now share your personal data and fulfill the loan step for further process.
I found it doubtful so i asked to cancel my plan as it was only 1 day late from the day of payment that is on 31 march 2022 but now they are deniying they are asking to complete the loan step then only they will make a refund

We have cancelled byju's subscription within 15 days of the start. But we are receiving monthly EMIs even after cancellation. We are calling byju's customer support from 2 months regarding the same, but there is no response from them. They will connect our call to cancellation team, but nobody will respond even after we wait for hours. This has happened hundreds of times. Worst customer support ever. Till now we haven't received any resolution. We are getting 20 calls from finance company everyday regarding EMIs bounce backs. Please help us with the resolution of our issue.

Hi,
I am requesting BYJU's to cancel my online class as they told me to cancel class if not interested and I did, but Byju's never call me or mail me to stop but Im still paying by Debit Card EMI.
Manas Kumar Jha
[protected]

I said to cancel my Byujs product from 1week when i buy it to my product seller. Now they said you cannot cancel it . Please make me sure to cancel it refund my money

I have subscribed Byjus+Akash Class 11 JEE.Now I want to cancel it now for the reason of financial issues.
I paid 8000 as an advance and 6400(approx) for the last 3 months. Now my grandpa undergone surgery and we become financially tight so it occurs like we couldn't pay the further EMI's.I don't want refund just stop emi deduction.
I hope you understand our situation and help me to cancel this.

Sir/Mam please cancel my course because I can't pay fees. So, return my money . Dev Anand, s/o - suraj kumar . Mobile no. [protected]. Main under 15 days cancellation kar diya tha lekin mera abhi tak cancellation accept Nahin hua and Mere registered mobile number per Koi response Nahin Leta aur na hi koi phone receive Karta customer care Mein cancellation team Bhi Koi response nahin kar raha

Sir i took a subscription from byjus 12 January 2022.i want to cancel my byjus course as soon as possible.i was going loan process .i want to cancel the loan process and refund immediately.i have already told about this to support byjus .they told me cancellation will not possible because 15 days over.i want to help immediate.please help me.my mobile number is [protected].optional mobile no : [protected].i have told for cancellation date :26/3/2022

I ordered Byjus kids learning kit by the force and deceiving promise of the councelling member named Lokesh. Now I want to cancel my order, more than 50 times I called the customer care . But no response from the cancellation team.

We recently take the byjus premium subscreption but unfortunatly we are joining oir son in to hostel so plese cancel our course thankyou

I have been fished by Byjus sales person

A person named Mr.Ginish Vadera (Mob. No. [protected]) told me that he is Senior Education Counseller Byju's convince me to purchase a subscription for my daughter Tanushree for class 2nd to 4th as on dt. 03.04.2022. He told me that if I purchase subscription and I am not satishfied then I can cancel the subscription with full refund. I had purchased Subscription for Rs. 56000/- for which I had paid Rs. 5000/- through Debit Card and he arrange loan of Rs. 51000/- for one year for me. After receiving of Byju's lerning station and kit I am faced difficulties to operate the same. The product and service was not satishfactory as commited by Mr. Ginish Vadera (Mob. No. [protected]). I also contacted repetedly to Byju's mentor healp line Mob No. [protected] and Ginish Vadera (Mob. No. [protected]) but no one receive my call. After that I maild for cancellation of subscription to [protected]@byjus.com,
[protected]@byjus.com but no response receive from them. I have received a call from Byju's mentor Phone no.[protected], the mentor forcing me to not cancel subscription by using abuse language.

You are requested to please resove my problem and cancel my subscription of Byju's and help me to get refund of Rs. 5000/- form Byju's with cancellation of loan of Rs. 51000/-

Thanks,

Tarun Kumar Giri
Mob. [protected]
Email: [protected]@ymail.com

A person named Mr.Ginish Vadera (Mob. No. [protected]) told me that he is Senior Education Counseller Byju's convince me to purchase a subscription for my daughter Tanushree for class 2nd to 4th as on dt. 03.04.2022. He told me that if I purchase subscription and I am not satishfied then I can cancel the subscription with full refund. I had purchased Subscription for Rs. 56000/- for which I had paid Rs. 5000/- through Debit Card and he arrange loan of Rs. 51000/- for one year for me. After receiving of Byju's lerning station and kit I am faced difficulties to operate the same. The product and service was not satishfactory as commited by Mr. Ginish Vadera (Mob. No. [protected]). I also contacted repetedly to Byju's mentor healp line Mob No. [protected] and Ginish Vadera (Mob. No. [protected]) but no one receive my call. After that I maild for cancellation of subscription to [protected]@byjus.com,
[protected]@byjus.com but no response receive from them. I have received a call from Byju's mentor Phone no.[protected], the mentor forcing me to not cancel subscription by using abuse language.

You are requested to please resove my problem and cancel my subscription of Byju's and help me to get refund of Rs. 5000/- form Byju's with cancellation of loan of Rs. 51000/-

Thanks,

Tarun Kumar Giri
Mob. [protected]
Email: [protected]@ymail.com

Wo don't want to study with byjus live classes . We are not comfortable with it so please return it and refund my money

My self Joseph.
I joined byjus Ias coaching in 18 February 2022 and paid 5000 for the first payment. And I get tablet and textbooks after one week. On March 30 i approached them to cancel my subscription because of financial problems. But they didn't replied properly. Now I got messages back to back for pay the emi due.
Now I'm in a financial problem and i cannot pay 4164 rupees. I want cancel the subscription completely.