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byjus.com
1.7
Updated: May 23, 2026
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BYJU's reviews & complaints page 63

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A
Avinash Subhan
Mar 13, 2022
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Address: Punjabi Bagh, Delhi

Dear Sir / Ma’am,
Based on the discussions and also the guidance given by your coordinator Mr. Abhilash Purohit (E No[protected] on 17/11/2021, I enrolled my son Avinash. S for BYJUs learning program for two years, 11th and 12th with complementary classes for 10th as well with both options online and physical classes.
Accordingly, on the same day itself, we paid an upfront payment of Rs. 14000/- (Rupees Fourteen thousand only) together with the option to pay the balance in 10 EMI at Rs. 10583/- each. Due to Covid-19 situation, we couldn’t approach any Akash Centre for physical classes immediately after the enrolment but we visited Akash Punjabi Bagh Centre on 18/02/2022 for physical classes. They declined to take physical classes and advised us that the provided product doesn’t have the option for physical classes. My son was not interested to go on only with online classes and accordingly he decided to drop your online programme. This decision was informed to your customer vide our email dated 19/02/2022. We also requested in our email to cancel the programme and also to cancel all EMI payments starting from March 2022 onwards.

Inspite of our repeated requests till date the EMIs have not been cancelled rather I am receiving a numerous calls every day from your customer care for the March payment. I never expected such irresponsible act on behalf of a highly reputed organisation such as yours.

I therefore request your goodself to cancel all EMIs immediately and refund if any and make arrangements so as I should not receive any annoyance calls anymore.

Regards,

SHYLA S PILLAI
BYJU's customer support has been notified about the posted complaint.
Mar 13, 2022
Updated by Avinash Subhan Dear Sir / Ma’am,
Based on the discussions and also the guidance given by your coordinator Mr. Abhilash Purohit (E No[protected] on 17/11/2021, I enrolled my son Avinash. S for BYJUs learning program for two years, 11th and 12th with complementary classes for 10th as well with both options online and physical classes.
Accordingly, on the same day itself, we paid an upfront payment of Rs. 14000/- (Rupees Fourteen thousand only) together with the option to pay the balance in 10 EMI at Rs. 10583/- each by BYJUS DIRECT loan account no. [protected]. Due to Covid-19 situation, we couldn’t approach any Akash Centre for physical classes immediately after the enrolment but we visited Akash Punjabi Bagh Centre on 18/02/2022 for physical classes. They declined to take physical classes and advised us that the provided product doesn’t have the option for physical classes. My son was not interested to go on only with online classes and accordingly he decided to drop your online programme. This decision was informed to your customer vide our email dated 19/02/2022. We also requested in our email to cancel the programme and also to cancel all EMI payments starting from March 2022 onwards.

Inspite of our repeated requests till date the EMIs have not been cancelled rather I am receiving a numerous calls every day from your customer care for the March payment. I never expected such irresponsible act on behalf of a highly reputed organisation such as yours.

I therefore request your goodself to cancel all EMIs immediately and refund if any and make arrangements so as I should not receive any annoyance calls anymore.

Regards,

SHYLA S PILLAI
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    hiremath vaishali
    Mar 13, 2022
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    Address: https://byjus.com/
    Website: byjus.com

    This is Vaishali, my both kids got admitted to Byjus online class after lots of ill advices, we took loan provided by Byjus, and were garunteed if we do not like we can cancel, now the problem is after 28 days we wanted to cancel the contract, they are forcing to pay the emi, and the advison mr Kumar never comes back, and the collection people call for 1000 times to make the payment with alternate numbers,

    Kindly help us ...

    And please be Aware BYJUS is litreally FAKE.. yes it FAKE

    thanks for your support
    BYJU's customer support has been notified about the posted complaint.
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    This company continues to call, email and harass us. I’ve told them several times that we was not interested and would like to be removed from their contact list but the continue to try to force this down our throat. I do not want to have anything to do with company. This has been going on for almost 2 years. Ridiculous
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      D
      Deepti Rai
      from Mumbai, Maharashtra
      Mar 13, 2022
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      Address: Mumbai City, Maharashtra

      We had subscribed to byjus, but within 15 days we cancelled the order. Even after cancelling the order, money has been deducted from the account and again they have refunded it back. But now the amount is in -ve and whatever money goes in to the bank everything is again deducted by byjus.
      BYJU's customer support has been notified about the posted complaint.
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        A
        Afsal Hisham
        from Karaikal, Puducherry
        Mar 12, 2022
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        Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
        Website: byjus.com

        I am Afsal Hisham, i purchased byjus course on February 2021 i taken both offline as well as online course in byjus but the mentors put me in the online classes batch which is started October 2020 so that i can't able understand physics and chemistry because they put me in the middle of the ongoing online classes which covered all the basic so that I asked for the recorded session of online classes but the respond from the mentor side is not proper and also there are more queries and issues in the online classes. So that please help me in that for cancellation and refund. Thank you and kindly do the needful as soon as possible.
        BYJU's customer support has been notified about the posted complaint.
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          Sangamesh K
          Mar 12, 2022
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          I have acknowledged trail version package for 15days and coarse material 67000rupees now I have cancelled after 7days of trail mentor and at manager both have called and we explained the reason for cancellation.
          After that Byju’s development officer and mentor no one is picking the call.
          Even customer care also not connecting.
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            I
            Issacraj007
            from Nagercoil, Tamil Nadu
            Mar 12, 2022
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            My daughter I.J.Nila was enrolled for 4 years class in Biju's but due to some financial situation I am not able to pay the emi! its been tough so I want to cancel the further emi and enroll her for the classes only for the years we had paid the amt paid is Rs 39750 .
            Or if you wont allow for even the amt we paid its okay I want to opt out .But I think we will get what we have paid for !
            I am not asking for any refund just we want to get rid of this harrsament of calls and EMI PLEASE.

            Thanking you
            BYJU's customer support has been notified about the posted complaint.
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            I am getting a lot of calls from Byjus and now they had agreed to cancel the EMI but they say it would take upto 21 days .The problem is I am being bombarded with their finance team for payment daily atleast 5 to 6 calls .
            No other option but have to tolerate their harassments calls for another 21 days .
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              C
              Chanchal 0220
              Mar 12, 2022
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              I want to cancel my course and want my refund from BYJU'S. As I mail them and contacted them via there customer helpline number but they are just they'll contact me within 24 to 48 hours but it's more than 3 days they didn't contacted me yet. I haven't received any call from them. As per one of their employee told me not to accept that course which is going to be delivered if I want to cancel that course and i did the same. As per their policy emi auto debit process is going be start on 7 April 2022 through my account. And i want to cancel that course because of my personal issues and moreover I purchased that course for 2 years validation but when I got a confirmation call from them they informed me that course is valid for a year instead of 2 years. I paid a down payment of 10k to them on 26 feb 2022 and after they demanded more 5k but i denied to pay that amount because I dont have and after that they told me that they were going to pay that 5k for me through their ngo and when you got a call from our team for. Verification you have to agree for 15k down payments. I did the same. But before that i told them I want to cancel that course but they were saying to me that when the order is confirmed then we'll start the cancellation process before that we are not able to cancel that course. That is my issue and i just want my down payment back and auto debit process cancellation from my account. I hope you'll help me in that matter. Below I provide the transaction of 10k from my account to Byju's.
              Mar 18, 2022
              Complaint marked as Resolved 
              They refunded my down payments. Thanks to them. I called them via there customer care number and email. There seniors contacted me and assure that they'll refund within 10 working days and they refunded all the payments within 4 to 5 days. I am grateful for that and thanks to all BYJU'S team. They informed me through their email ([email protected]) .
              BYJU's customer support has been notified about the posted complaint.
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                R
                rajneeshthakur11
                Mar 11, 2022
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                Dear team
                This is to bring to your kind notice that my daughter had enrolled herself for the online Science demo class of yours for 5th class in the month of September 2021. After that I got a call from your executive and I told him that I was not interested to enroll her for current session but I would enroll in next class.
                Despite that till date I am getting frequent calls from BYJU'S which is really bothersome.
                And yesterday they just crossed the limits.
                I got a call at 3:59 pm dt.[protected] and the person introduced himself as BYJU'S employee from headoffice Chandigarh and the name displayed on truecaller was Hemank Sethi. When I told him that I am not interested in present session and I am busy somewhere.
                I was shocked to listen to his reply. He said, "Oh so you are too busy to listen to me, Are you a CM of some state" and then he disconnected.
                I am sorry to say that if you have employed such ill mannered employees then definitely they will bring only a bad name to your company. As even I have decided I will neither go for BYJU'S in future nor recommend it to anyone. And also communicate to nearby schools which is promoting BYJU'S.
                Pathetic experience

                Regards
                Dr. Rajneesh Thakur
                BYJU's customer support has been notified about the posted complaint.
                View replies
                Dear sir

                I got a call from the senior manager. They transferred my call to the cancellation department. The cancel department did not attend the call, so I did not talk to the cancel department. the same problem is with my customer care number when i place a call after that my call is transferred then not attended.I request that I get a call from the direct cancellation department so that I can cancel my course
                Request number 28018827

                Student dakshita
                Mob.no [protected], [protected]
                Mail id [protected]@gmail.com
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                Dear sir/ma'am 

                I had mailed Byju for course cancellation and my course was not cancelled.I have received the order number SHO1-[protected], dated 01 March 2022.I called on March 8 to cancel the course and mailed on March 9, 10.Even after that my course was not canceled due to which I have lodged a complaint on consumer helpline number due to worry.  Whose docket number is 3347023 please cancel my course 

                Student dakshita 

                Mob no [protected]

                Mail id [protected]@gmail.com 
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                  S
                  SuperClasher
                  from Lucknow, Uttar Pradesh
                  Mar 10, 2022
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                  Since 1 year I have tried to contact them using all means. Call to people I know.They blocked me. No reply to messages. Even email
                  BYJU's customer support has been notified about the posted complaint.
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                    K
                    kkhonglah
                    Mar 10, 2022
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                    As we have been continuously trying to call the customer care/ support team at Byju’s and with Mr. Avijit Ghosh for the course discontinuation and EMI cancellation which is being debited monthly, and even drop an email for the cancellation process, as we have contacted the concerned number +91-[protected], as mentioned on the Byju's website and even requested for cancellation on the website page: https://byjus.com/support-center/, but the team have been very adamant and are very reluctant to address to our issue, as we have requested for cancellation and not refund of money which has already debited monthly.

                    So, we are obliged to address this issue at your level before seeking further assistance from national public consumer disputes redressal forum, so we once again seek your cooperation and to resolve this issue at the earliest.

                    [protected]@rediffmail.com
                    [protected]@rediffmail.com
                    BYJU's customer support has been notified about the posted complaint.
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                      A
                      Anurisha
                      from Coimbatore, Tamil Nadu
                      Mar 10, 2022
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                      I'm Anurisha parents. I want to cancel the product and refund amount.. please help me soon..we are so poor ..i am suffering to pay the EMI..please help me
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                        Anurisha
                        from Coimbatore, Tamil Nadu
                        Mar 10, 2022
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                        I want to cancel the product and refund amount.. please help me soon..we are so poor ..i am suffering to pay the EMI..Nobody helps to me in byjus..
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                          M.Thamaraiselvan
                          from Chengalpattu, Tamil Nadu
                          Mar 10, 2022
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                          Hello, My name is M.Thamarai Selvan I am buyed a byjus product at January 15.I am tell my counselor suganya to cancel my byjus class in 15 trail days.But the class was not cancel, now one month over I am didn't attended any class in the byjus class.byjus sended me a message to paid a first EMI payment, so please kindly check my complain and cancel my byjus product immediately please.
                          BYJU's customer support has been notified about the posted complaint.
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                            S
                            Sai Jashwanth
                            Mar 10, 2022
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                            As we were requested for cancellation earlier to our mentor because of some health issues, he is saying that it is not possible now.But EMI is also being overdued.So please make a concern about dropping me from online classes.

                            Thanking you.
                            BYJU's customer support has been notified about the posted complaint.
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                              Mandi Prathap Kumar
                              Mar 10, 2022
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                              Address: b.kothakota

                              I want to cancel the product and refund amount.. please help me soon..we are so poor ..i am suffering to pay the EMI..Nobody helps to me in byjus..
                              BYJU's customer support has been notified about the posted complaint.
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                              Please cancel my EMI also
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                                A
                                Ashis Pati
                                Mar 10, 2022
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                                I took byjus subscription some months ago . I paid there EMI every month. But in this month, due to financial problem I want to cancel my course. But they refused to do it. They are fraud. The course is not helpful for me. It was very boring. I think the INDIAN GOVERNMENT should ban such a fraud educational platform.
                                BYJU's customer support has been notified about the posted complaint.
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                                  Rajendran Varadhan
                                  Mar 10, 2022
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                                  I am parent of Rythvika, we were proposed to opt this product by one of executive on 29th Jan 2022, After we realized that its not suitable for UKG student, we have asked for cancellation within a week as we have given trail period for 15 days to use even at first instance when we hesitate to use it.

                                  After we sent email to concerned department on 9th Feb regarding the same, we never even received single response from them if they are cancelling, Instead my money paid initially 5000 and then 5000+ amount deducted from Bank for EMI for which the product am not using at all. Till now response even to phone call i had waited for more than 1 hour.
                                  I really dont understand what type company it is why there is no proper response to complaint and worried to see my money are stolen
                                  BYJU's customer support has been notified about the posted complaint.
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                                    Nidhikumari8877
                                    Mar 10, 2022
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                                    Website: www.Byjus.com

                                    I had purchased IAS course from Byju's on 6th March and I had paid 15000 for it but later I canceled the course and since then I am complaining till today for my refund but my refund is not done yet please approve my refund i am attaching all my payment screen shot which i had done please check it your side and help me..Thank you
                                    BYJU's customer support has been notified about the posted complaint.
                                    Mar 10, 2022
                                    Updated by Nidhikumari8877                                     I had purchased IAS course from Byju's on 6th March and I had paid 15000 for it but later I canceled the course and since then I am complaining till today for my refund but my refund is not done yet please approve my refund i am attaching all my payment screen shot which i have done to byjus please check it from your side with this complaint and return my paid amount..thank you
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                                      Pilli srinivasarao
                                      from Visakhapatnam, Andhra Pradesh
                                      Mar 10, 2022
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                                      Cancel the byjus course, , my problem is financial problems, iam no need paid, , resolve the issues, , iam so many times telling the your team, , but no response, , iam going to legal producer, , ,
                                      BYJU's customer support has been notified about the posted complaint.
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                                        S
                                        Sayyed Shoyab
                                        Mar 9, 2022
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                                        Address: Bikaner Rajasthan

                                        Sir mujhe counaslr ne kaha tha ki aapko summsang 4/128 table diya jayega or aap kabhi course kabhi bhi cancel krva skte ho lekin ab vo bata rha hai ki aap 15 days me course cancell krva skate the.
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