BYJU's Complaints & Reviews

This is Vaishali, my both kids got admitted to Byjus online class after lots of ill advices, we took loan provided by Byjus, and were garunteed if we do not like we can cancel, now the problem is after 28 days we wanted to cancel the contract, they are forcing to pay the emi, and the advison mr Kumar never comes back, and the collection people call for 1000 times to make the payment with alternate numbers,

Kindly help us ...

And please be Aware BYJUS is litreally FAKE.. yes it FAKE

thanks for your support

We had subscribed to byjus, but within 15 days we cancelled the order. Even after cancelling the order, money has been deducted from the account and again they have refunded it back. But now the amount is in -ve and whatever money goes in to the bank everything is again deducted by byjus.

I am Afsal Hisham, i purchased byjus course on February 2021 i taken both offline as well as online course in byjus but the mentors put me in the online classes batch which is started October 2020 so that i can't able understand physics and chemistry because they put me in the middle of the ongoing online classes which covered all the basic so that I asked for the recorded session of online classes but the respond from the mentor side is not proper and also there are more queries and issues in the online classes. So that please help me in that for cancellation and refund. Thank you and kindly do the needful as soon as possible.

I have acknowledged trail version package for 15days and coarse material 67000rupees now I have cancelled after 7days of trail mentor and at manager both have called and we explained the reason for cancellation.
After that Byju’s development officer and mentor no one is picking the call.
Even customer care also not connecting.

My daughter I.J.Nila was enrolled for 4 years class in Biju's but due to some financial situation I am not able to pay the emi! its been tough so I want to cancel the further emi and enroll her for the classes only for the years we had paid the amt paid is Rs 39750 .
Or if you wont allow for even the amt we paid its okay I want to opt out .But I think we will get what we have paid for !
I am not asking for any refund just we want to get rid of this harrsament of calls and EMI PLEASE.

Thanking you

I want to cancel my course and want my refund from BYJU'S. As I mail them and contacted them via there customer helpline number but they are just they'll contact me within 24 to 48 hours but it's more than 3 days they didn't contacted me yet. I haven't received any call from them. As per one of their employee told me not to accept that course which is going to be delivered if I want to cancel that course and i did the same. As per their policy emi auto debit process is going be start on 7 April 2022 through my account. And i want to cancel that course because of my personal issues and moreover I purchased that course for 2 years validation but when I got a confirmation call from them they informed me that course is valid for a year instead of 2 years. I paid a down payment of 10k to them on 26 feb 2022 and after they demanded more 5k but i denied to pay that amount because I dont have and after that they told me that they were going to pay that 5k for me through their ngo and when you got a call from our team for. Verification you have to agree for 15k down payments. I did the same. But before that i told them I want to cancel that course but they were saying to me that when the order is confirmed then we'll start the cancellation process before that we are not able to cancel that course. That is my issue and i just want my down payment back and auto debit process cancellation from my account. I hope you'll help me in that matter. Below I provide the transaction of 10k from my account to Byju's.

Dear team
This is to bring to your kind notice that my daughter had enrolled herself for the online Science demo class of yours for 5th class in the month of September 2021. After that I got a call from your executive and I told him that I was not interested to enroll her for current session but I would enroll in next class.
Despite that till date I am getting frequent calls from BYJU'S which is really bothersome.
And yesterday they just crossed the limits.
I got a call at 3:59 pm dt.[protected] and the person introduced himself as BYJU'S employee from headoffice Chandigarh and the name displayed on truecaller was Hemank Sethi. When I told him that I am not interested in present session and I am busy somewhere.
I was shocked to listen to his reply. He said, "Oh so you are too busy to listen to me, Are you a CM of some state" and then he disconnected.
I am sorry to say that if you have employed such ill mannered employees then definitely they will bring only a bad name to your company. As even I have decided I will neither go for BYJU'S in future nor recommend it to anyone. And also communicate to nearby schools which is promoting BYJU'S.
Pathetic experience

Regards
Dr. Rajneesh Thakur

Since 1 year I have tried to contact them using all means. Call to people I know.They blocked me. No reply to messages. Even email

As we have been continuously trying to call the customer care/ support team at Byju’s and with Mr. Avijit Ghosh for the course discontinuation and EMI cancellation which is being debited monthly, and even drop an email for the cancellation process, as we have contacted the concerned number +91-[protected], as mentioned on the Byju's website and even requested for cancellation on the website page: https://byjus.com/support-center/, but the team have been very adamant and are very reluctant to address to our issue, as we have requested for cancellation and not refund of money which has already debited monthly.

So, we are obliged to address this issue at your level before seeking further assistance from national public consumer disputes redressal forum, so we once again seek your cooperation and to resolve this issue at the earliest.

[protected]@rediffmail.com
[protected]@rediffmail.com

I'm Anurisha parents. I want to cancel the product and refund amount.. please help me soon..we are so poor ..i am suffering to pay the EMI..please help me

I want to cancel the product and refund amount.. please help me soon..we are so poor ..i am suffering to pay the EMI..Nobody helps to me in byjus..

Hello, My name is M.Thamarai Selvan I am buyed a byjus product at January 15.I am tell my counselor suganya to cancel my byjus class in 15 trail days.But the class was not cancel, now one month over I am didn't attended any class in the byjus class.byjus sended me a message to paid a first EMI payment, so please kindly check my complain and cancel my byjus product immediately please.

As we were requested for cancellation earlier to our mentor because of some health issues, he is saying that it is not possible now.But EMI is also being overdued.So please make a concern about dropping me from online classes.

Thanking you.

I want to cancel the product and refund amount.. please help me soon..we are so poor ..i am suffering to pay the EMI..Nobody helps to me in byjus..

I took byjus subscription some months ago . I paid there EMI every month. But in this month, due to financial problem I want to cancel my course. But they refused to do it. They are fraud. The course is not helpful for me. It was very boring. I think the INDIAN GOVERNMENT should ban such a fraud educational platform.

I am parent of Rythvika, we were proposed to opt this product by one of executive on 29th Jan 2022, After we realized that its not suitable for UKG student, we have asked for cancellation within a week as we have given trail period for 15 days to use even at first instance when we hesitate to use it.

After we sent email to concerned department on 9th Feb regarding the same, we never even received single response from them if they are cancelling, Instead my money paid initially 5000 and then 5000+ amount deducted from Bank for EMI for which the product am not using at all. Till now response even to phone call i had waited for more than 1 hour.
I really dont understand what type company it is why there is no proper response to complaint and worried to see my money are stolen

I had purchased IAS course from Byju's on 6th March and I had paid 15000 for it but later I canceled the course and since then I am complaining till today for my refund but my refund is not done yet please approve my refund i am attaching all my payment screen shot which i had done please check it your side and help me..Thank you

Cancel the byjus course, , my problem is financial problems, iam no need paid, , resolve the issues, , iam so many times telling the your team, , but no response, , iam going to legal producer, , ,

Sir mujhe counaslr ne kaha tha ki aapko summsang 4/128 table diya jayega or aap kabhi course kabhi bhi cancel krva skte ho lekin ab vo bata rha hai ki aap 15 days me course cancell krva skate the.

Dear Sir,
I'm trying for cancellation this package of byjus from 10th February 2020 but after many tries to councillor and after that in helpline nobody told me for this mail which I am using today. Byjus employee and system didn't help me for this. Councillor not responding after 19th February 2020 but he distracted me around cancellation told for cancellation in trial period I have to contact only him not to direct Byjus so I followed his instructions as he told me but he not responding from a month, I am cheated by him also by your system which not resolved this issue aftet many complaints. I hope here I can get resolution of this issue. So please cancel immediately this package and revert my refunds as soon as possible. As you can see in attached images of mail and voice recording I have requested within trial period but this package didn't cancel.

Councillor :Anmol Gupta -Gurgaon +[protected]not tacking and replying any call and massages)

Please do the needful and resolve my issue immediately with priority.

Wram regards
Santosh Kumar Sharma
Jabalpur