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BYJU's Complaints & Reviews

byjus.com

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Updated: Jun 19, 2025

Complaints 4203

Resolved

1429

Unresolved

2774

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 60

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Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru +91 9880031619

We have been contacting byju's for cancellation of our subscription as it's not easy for kids to understand. They tell anything and do anything.No mentor are present. But since we decided we want to cancel the subscription we are not getting a call back. It's been almost a month I sent an email, but no one contacted. We keep trying to contact on mentor helpline, it says someone will call u in 15 mins but no one calls.
Please resolve our issue. Please 🙏 help me, please 🙏.
Child Name - ABDUL AHID

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I had given a scholarship test for UPSC on Byju's for which a person (Abhinav) visited my house. He took 2 hrs session regarding the preparation and asked tough questions. I refused for the scholarship. 2 days later a person again called up regarding the same saying that he heard the recorded session at my house. This was a total breach of my privacy as I was not asked or informed anything about the session being recorded. He also talked rudely saying that don't give the exam. Very unprofessional and Unethical behaviour.

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One of "BYJU'S" Staff with very bad attitude. And is spam calling me.

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Address: H. No:2-23,Chinthakunta, Kothapally, Karimnagar

I have taken byju's IAS plan 3 months ago and I have paid Rs. 15, 000 and made a loan for other Rs. 42, 000 as monthly EMI. But now I want to cancel the IAS plan and also the EMI. When I contact the byju's support members they are saying that they cannot cancel the plan and behaving like rowdies and they are also talking so harshly.
So please help me to cancel my IAS plan.

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I have been trying to cancel the Byjus subscription but they are not doing so. I am within 15 day period.

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I purchase by jus IAS course 7 months ago and I paid 7 EMI... Now i faces many problem in my life.

Reason to cancel subscription are:-

1.I have had eye surgery so I can't study anything.(I attached discharge summary in the below)

2.My dad had a small accident while driving

3.Thus we have a lot of debt.

So, I can't pay EMI and can't study.

So I request urgent. But byjus not response to me... reg mail I'd ([protected]@gmail.com)

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Address: Bangalore

Website: Www.byjus.com

We have requested byjus to cancel and for return of product many times they are not processing our request. There representatives are not talking properly. We have paid 5000 rps and taken a loan for 51000 rps. Request to cancel the product and refund the amount and cancel the loan application.

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Mar 31, 2022

Updated by Dina135 We have not received call back from byjus till now. If we are calling they are disconnecting our call once we tell to cancel the order.

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Address: Bangalore

Website: [email protected], [email protected]

Client Name Shubhangi Jadhav
Date of Admission 21 Feb-2022
Client No. [protected]
Complaint No. & Date 27920032 Dtd.07-03-22
I have mailed u many times to u for cancellation of my son's admission & refund my amount & aslo cancel my E-mandate form which EMI starts from[protected]. I have asked to you for provide my URMN that is also u have not yet provided to me.
Kindly check the Emandate has been cancelled or not otherwise my CIBIL Report will be defective & U people are totally responsible for that. Pls. make sure EMI should not to be deduct from my account & update me the status as earlier. Also Ur cousellor Ms. Mahi Muskan not receiving my calls.
Thanks,
Shubhangi

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Address: QR NO 2RB/10 RAJ BHAWAN STAFF COLONY UNIT 8 BHUBANESWAR 751008

Cancellation of byjus learning course for class 1 to class 3 with loan through iifl loan bearing loan no-[protected] for purchase of byjus premium product order no SO-[protected]

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I have mail byju's for cancellation of my course because I am unable to understand the study.Many mentors have called me and told me that there will be a call from the cancellation team within 24 hours.but no one called me.
When I try to contact them but got no response.I am trying to cancel my subscription since 16th of march but there's no cancellation yet please help me to cancel my subscription.

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I, Astha Sahu, registered to Byju's Tablet Program for UPSC IAS in December, 2021 and started the course from January 2022. All was going well until February 15th, when the lectures stopped loading on my Tablet. I contacted the technician team and they provided me with a new SD card but it didn't work out. I continued calling them and explaining them my problem over and over again and they said they would call me back in the next 24-48 hours...

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Address: banglore

Website: @byjus.com

Byjus not accept our cancellation and byjus not accept our call

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Address: Banglore

Website: @byjus.com

Byjus not accept our cancellation i want refund and byjus not accept our call

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Address: Gadchiroli, Maharashtra

Hello Byju's.I am Aman Undirwade. I'm doing the course of IIT-JEE, suddenly the tab fell down from my hand and it's screen is broken. It is going blur, nothing is working, many scraches, please fix this problem please I request you a lot. Still one year remains in my preparation. Please do something about this problem. PLEASE.

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Address: HIG 46, Sector 4

Website: Byjus

I bought the coursebut cancelled within stipulated time.. But ni reply from team...no body picks up my call...no reply...I want my money back

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Hi Byju's,
I am a 11th grade student, I had joined in Byju's last year as 10th tuition. And paid 2500 rupees as advance to kishore sir who came to my home. But I don't receive any service from your side. No tab or no classes. And i cancelled it. Further your team told me that you will refund the money. But no response since then. I'm very disappointed. You don't lose anything. But I lose my ₹2500. 🙏🏼🙏🏼 REFUND IT RIGHT NOW!!!

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It's the second time that the mentor is not receiving my call. I have a problem and I want an instant solution to it. I'm calling several times on the mentor helpline number but still received no response from the mentors.
Please contact me as soon as possible.

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Address: Kerala

4 topics in social science are missing in the tablet.
5-public expenditure and public revenue.
8-Kerala towards modernity
9-Financial institutions and services
11-Sociology:What? Why?

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I have taken byjus gate preparation course and i want to cancel the course there are saying that one cannot cancel the subscription after completing 15 days they are saying we should continue if we are not interested also.
previously one person called and said that they have initiated refund process and now they are saying they cant cancel the course and saying we have to continue course if not interested also they feed back is delayed to mail or call and increasing the days so that the person is not able to unenroll the course after 15 days.

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Address: 129/36 khilona bagh, model town, Delhi -110009

I am calling them so they didn't response me sometimes they pick my call after 10 minutes and sometimes they didn't pick my call .they also didn't listen my problem properly and cut the call .i am not satisfied with their tablet and services.they are lier because in counseling session they said we teach you 11th and 12th whole syllabus but now they are not accepting their lie . We choose EMI method for payment so they have bank cheque also . We already paid 8000 rupees and now i want my money back because my financial conditions are not good. Please help me

Bhumika Sharma
Phone number -[protected]
Byjus registered mobile number -[protected]
Request ID[protected]
Parent name-Anita sharma

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Mar 26, 2022

Updated by Bhumi2102 I want refund because I don't have enough money to send their products through courier because its weight is too much and i don't have 5000 rupees please help us i am not satisfied with their tablet and services

BYJU's Complaints & Reviews

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BYJU's reviews & complaints page 60

Byju's Subscription Cancellation

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Unethical Behaviour during home visit session

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Staff attitude/spam call

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To cancel my IAS plan and to cancel my EMI process

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Unethical practices

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Urgent cancelation request

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Cancellation and return of byjus product.

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Cancellation of my son's admission & refund my amount from Byjus

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Cancellation of byjus learning course for class 1 to 3

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Cancellation of subscription

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Cancelation of Tablet Program for IAS

Byju's not accept our cancellation

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Byju's not accept our cancellation

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Tablet

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Not refunding amount..no reply from team

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Byju's is not refunding.

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Mentor helpline

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4 topics missing in social science

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I cant cancel the course after 15 days they are saying we have to continue with course even if you are not intrested

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I want refund

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