BYJU's Complaints & Reviews

Hi,
I am father of KAVYA
As per your employee mr. PULKIT SHARMA if you are not satisfied with the byjus you can return the course and tab within 15 days. Now i am trying to contact with him but his reply is he will do something. As he is only trying to pass the trial period of time. Even i am trying to call customer care center they are not picking up my phone or no response from your side. So kindly cancel my course and...

Hi,
I have enrolled my child for Grad 4, and paid 36, 500 for the product, the concelor said that there is 15 days trail period, if you do not like the product or any other problem you can cancel the product and take the refund, as my child is not comfortable with the product and due to some financial problem, j have registered for cancellation of the product with Request ID: 28405795
While calling from my registered number...

I take my admission in byjus in January and after taking admission no one responded me and didn't give me study materials and classes after that call in byjus customer service for cancelation my admission then they give me excuses and provide me study materials after one month but I don't want to continue with byjus organization because o[censored]nprofessional and bad behavior of executives and mentor but they are not giving me any response and...

Sir, Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. I have received 5 or 6 different persons from different phone numbers. They discussed with me about my problem and promise me to solve the problem. After 5 days no calls received from any mentor who were already discussed with me.

Kindly solve my problem and help me to save my money Rs. 53, 000/-....

We taken course 10th 11th 12th price of 5 thousand through cheque and 68 thousand through EMI he said that if you don't like you can return byjus within 15 days and we
dont like and don't want this so cancel it 12th day we informed them we are calling he/she we will take you
cancellation process after taking to your son when I give phone to my son from there end they disconnecting and the same thing they are repating thing...

While calling in registered mobile number to customer care not able to connect. While calling from other new number customer care is connected . Having dout my registered mobile number is placed in hold by company .
Not getting solution for any of query and not able to connect with mentor
Registered mobile number [protected]...

One day a man to our house from by byjus came
we taken course 10th 11th 12th he said that if you don't like you can return byjus within 15days and we will cancel it 12th day we informed to them we don't want and we want to cancel it will we are calling he/she we will take you
cancellation process after taking to son after son from there end they disconnecting call byjus offer we will give you course 54 thousand and extend installment...

Hi
several times i have call to byjus customer care for the tablet replacement but no one had turn back for replacement. I am very fedup with the services of Byjus

Even till now i am getting sms regarding the classes but no update on my complain....

Hi, i am father of Rakshit agrawal As per your employee mr. Shivang shulka if you are not satisfied with the byjus you can return the course and tab within 15 days. Now i am trying to contact with him but his reply is he will do something. As he is only trying to pass the trial period of time. Even i am trying to call customer care center they are not picking up my phone or no response from your side. So kindly cancel my course and refund...

I would like to inform that I have purchased a course from Byju's and gave them advanced Rs 5k. They have clearly mentioned that if I am cancel it within 15 days they will refund my amount. I have canceled it within 15 days and communicated through mail but even after 15 days still no communication from their end not only that I got a phone call from Byjus that the will be going to deduct EMI from next month. Sales person from Byjus Aritra...

As i m not satisfied with your product and after sale services, i tried to reach at customer service and issued my complain there too, they listened it too but not providing solutions to me. and if i ask for solution they seems like there was a network error and they just said hello hello hello and disconnect the phone..
really disappointing please refund the fees i shall submit your books and tablet too you provided tablet without...

The quality of byjus is significantly detoriated, the customer care cell is uncooperative. The mentor is under qualified. The time Table of the course is badly managed and poorly maintained.there are huge errors and irregularities are there. I haven't received the month of March timetable despite my calls.
Huge problem with the software, the workbook submission system is not working properly

The quality of entire byjus...

I's complaint to several times on telephone through Mentors and Email but they are not responding to my call and email, im facing issues on byjus app and Tab, my self and my child vex on this, so that i request to cancelled the course but they are not responding...

Hi There,

Your counselor came to our house for a demo and given demo for my daughter Kundana Sri. After that he asked me to purchase your course but I declined. Then he gave me an offer that first pay 5000 and tool trail later we will refund your amount within 15days if you are not satisfied with it and asked my credit card. I given credit card to him and asked my mobile with out my interaction he booked full course for 35000....

Sir
I want to cancel my Byju's order, as per company the order can be cancel with in 15 days and amount will be refunded. I have paid Rs75000, for cancel and refund I have mailed and contacted to customer care many times but no response. Please help me in this regard.
My registered number is [protected]...

Sir, Your representative visited our home on 20th February and explained a product for our daughter. We booked the product and made a payment of Rs. 5000/- via link he shared to us. We kept the registration process pending and requested him to confirm on tomorrow after making some more discussion with our family, if we would want to purchase the product. Next day we called him and told that we didn't like the product so don't want to purchase...

Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. I have received 5 or 6 different persons from different phone numbers. They discussed with me about my problem and promise me to solve the problem. After 5 days no calls received from any mentor who were already discussed with me.
Kindly solve my problem and help me to save my money Rs. 53, 000/-.

Thanks and...

I face many problems so I want to cancel my subscription...

Complaint No.27286323

I have admitted my son in Byjus for on classes. Paid amount Rs.5000/-. But my son not interested, so i wanted to cancel my above order. I informed Byju's the same and requested to cancel my order & refund my money. Already one month over, but i have not received favourable reply & amount. Other side Kotak bank people are insisting me to pay EMI and they are saying, they have give Rs.35, 000/- to Byjus...

This is complain for not giving service and commitment by your product seller Mr.Jalaj jain.
I have complained every problem last 8-9 months but there is no response, just lingering and passed one year,
I don't want to continue with you, kindly cancel the subscription and refund my money as early as possible, I had complained early too in this portal but there is no response, that why I am canceling this subscription,
If...