BYJU's Complaints & Reviews

Dear Team,

My Sister Join the Byjus

She like to cancel the Byjus Course i have send Cancel request as per the Byjus Senior manager advice he accepted but now they asking me to pay

Please help me

She is getting calls from unknown numbers

Some of your Byjus teacher are giving tuitions and part time school...is it your norms...

Receipt / Application No.- TNL[protected] Dtd. 13-Feb-2022.
Amt paid to Byjus - 1, 20, 000

Cancellation of the product requested within 15 days, still am waiting for my funds to be credited.
Received call from your team saying that the NEFT details provided by me is not working and hence provided cheque leaf as well. Again received call saying that it is not working.

Have provided two different acc details for the transfer of funds on 1-Apr-2022 still the funds are not returned.

Hello
I have purchased learning program on 21st March 2022.
Byjus have promised for return and refund if made within 15 days.
Today is 13th day so I called and mailed.Our mentor replied that we will not give u refund eventhough 15 days not over.
But I have mailed them 5-6 times they didn't give any reply.
On custercare nobody is receiving my phone .They have blocked it.

Pl do the needful .
If anything I have to give I can provide it.
Student name:AANIYA RAJPUT
Std 5 to 8 course.
Given 8000 rs onthe spot and details for emi
Mobile no [protected]

Hello
I have purchased learning program on 21st March 2021.
Byjus have promised for return and refund if made within 15 days.
Today is 13th day so I called and mailed.Our mentor replied that we will not give u refund eventhough 15 days not over.
But I have mailed them 5-6 times they didn't give any reply.
On custercare nobody is receiving my phone .They have blocked it.

Pl do the needful .
If anything I have to give I can provide it.
Student name:AANIYA RAJPUT
Std 5 to 8 course.
Given 8000 rs onthe spot and details for emi

I have purchased the product one week back the said modules and mentor support are not synced with oxford books (CBSC) which were discussed in counseling and no mentor support was received except one customer support number, most of the days this number is out of reach. I sent a mail to byjus support team/[protected]@byjus.com for a refund of the amount .case was raised within the time as per guideline ( before 15days of the product purchased ) but no one contacted or revert Please cancel the application and refund the amount 80K

1. At the time of counselling it was confirmed that only 10 students will be in per batch but presently we have seen more than 20 students in one batch.
2. At the time of counselling it was stated that all classes will have 2 teacher advantages + doubt’s clearing class ( extra class) but only one teacher is available throughout the class.
3. As stated by mentor as well as counsellor that scheduled class for 1.30hrs but we have observed schedule class has completed only in 01hr.
4. The time Table of the course is badly managed and poorly maintained.
5. There are huge errors and irregularities i.e. Received mail for daily class but in the tab it was mentioned that I don't have any future sessions scheduled.
6. Presently my son is in class V for this academic session 2022-23 but Byju’s mentor is not following class V CBSE syllabus.
7.I have also faced similar issues for my daughter's online live class also. My daughter reads in class IX but classes that are going on for class 10 batch and sometimes for class 7th course. My daughter raised the concern during class but the class teacher replied that it was absolutely for the batch of class X. My daughter said, ``Ma'am, I am in class IX and I have no idea about class X syllabus. Ma'am replied you may drop now. This type of mistake is done by mentors regularly.

The byjus team not responding calls of customers and customer care executive transfer calls to supporting team but we will wait an hour they were not responding calls and not cancelled our byjus classes and the loan team debited amount our accounts they both are playing with us.Give a severe warning and take action immediately and clear all pending cancellation of byjus classes.

Two months has been completed for our money refund issue. We have complaints many times through mail and call on customer call but nobody can resolve it.
After that I will not recommend to any other peoples for byjus.
Byjus executive do not provide right information and also do not pick the call.

My phone number [protected], student name sk Qutubuddin, i put request to cancellation about byjus classes, it will under process the loan Team dedited 4577rs in my account, i request u plz refund money to my account and cancellation the byjus classes.i so many times call to [protected], nearly i wait 62 mintues, 50 mintues and i wasted my single day also, but byjus cancellation team not responding.very bad experience i got from byjus today i am not satisfied ur service.plz for God sake plz refund my money back and cancellation of byjus classes.i previously paid for tablet and books, 5000 first advance and 3000 tablet and books
Today loan team dedicated 4755rs also.i stop byjus classes and cancellation but loan team dedicated amount.otherwise i complaint in consumer court.

Dear
sir/ mam
i have subscribed BYJU'S
and you have given me a tablet for learning period for 15 days my child is finding it very difficult to study and i will not be able to pay it on emi time i am very short of money so please try your best
i want my money back take back the subscription and tablet
Thank you.

My contact number.
[protected]
[protected]

I paid registration fees of 5000k but dont want further transaction of laon refund my amount

I sent an email to BYJU's 4th March.. 1 months has been passed almost.. team do not have courtesy to reply on that. I simply requested that my son is not taking interest and i want my money back. During the time of counselling the team clearly said that if your son not taking interest we will refund the amount. Now, 1 month has been passed, they did not have courtesy to reply my email nor refund the amount. Team sent me a message that my amount will get deducted. this type of services provided by the Byju's. Mental harassments for the customers to taking money.. cheat company. I need my money back any how. I will post this to social media and people should know that this Brand is a cheater brand.

I have send many mails to byju's for cancellation of my subscription. But they are not cancelling my subscription.
Please help me to cancel my subscription.

I have applied for cancellation between the 15days trial period on their helpline number but till now my problem is not solved by them.They give only excuses and always show as your fault, they have nothing to do.Kindly please do helpful I am in very critical situation, I am facing very harsh financial crisis and thats the reason for my cancellation ad the feedback for Byjus is very worst.The study material given by them is also not very well except some of them.I have also said that I will give back all their study materials by my side if you are accepting my cancellation.

When I enrolled my kid at Byjus, I was informed and promised that it will be daily 1 hr class. Now, forcefully and without any prior information, my kid has been scheduled for 2 hrs in a day, twice a week. How can you be so insensible not to find out that the kid maybe undergoing some other extra courses or skill development classes, before finalizing and forcing 2 hrs class? We have been speaking to your customer care and mentors for almost daily now. They either cut the call or promise a mail revert/call back, which remains unfulfilled till date. When asked on escalation matrix, no one is aware too. Am expecting a quick resolution on the same so that the kid's study is not hampered. I am also shocked to find out that no one at Byjus is able to give me a Resolution or even guide me to an alternative. Need help to either reschedule to 1 hrs class per day OR to cancel the entire enrollment and refund.

Hi,

We had registered in BYJU's online to get to know the course and other details.
After receiving the details from the BYJU's executive, we have conveyed as not interested and opted out of the course.

Even after that we are keep getting multiple calls from BYJU's to enroll the student. They are completely un-professional and greedy for business. This is not acceptable and against their rights.

We have received call from below number:
[protected]
Person name: He mentioned as Satish.

Registered details from our side:
Shruthi Panish.

Please consider this complaint and look in to this to resolve.
We spoke with Police personnel as well. Further call from BYJU's will get recorded and take for next steps.

We have been contacting byju's for cancellation of our subscription as it's not easy for kids to understand. They tell anything and do anything.No mentor are present. But since we decided we want to cancel the subscription we are not getting a call back. It's been almost a month I sent an email, but no one contacted. We keep trying to contact on mentor helpline, it says someone will call u in 15 mins but no one calls.
Please resolve our issue. Please 🙏 help me, please 🙏.
Child Name - ABDUL AHID

I had given a scholarship test for UPSC on Byju's for which a person (Abhinav) visited my house. He took 2 hrs session regarding the preparation and asked tough questions. I refused for the scholarship. 2 days later a person again called up regarding the same saying that he heard the recorded session at my house. This was a total breach of my privacy as I was not asked or informed anything about the session being recorded. He also talked rudely saying that don't give the exam. Very unprofessional and Unethical behaviour.

One of "BYJU'S" Staff with very bad attitude. And is spam calling me.