BYJU's Complaints & Reviews

To [protected]@byju’s.com
Sir
I am K.Chandra Mohan Gowd, H.No28-6-346, LIG-630, Housing Board colny, Anantapur .515001
Request to submit the following few lines for favour of kind consideration to solve my problem.

Sri B.Bhagavan .(Mob.No.[protected]) and meet me in my house on 18.12.2021. He discussed with me about Byju’s Course for one hour. He promises me you can return Tab and Books within 15 days from delivery if you not required. Finally I attracted for 4th to 8th class (5 years Course) and I pay Rs.53, 000/-(payment particulars are here with attached). For payment transaction one another person from Byju’s Sri Pavan(Mob.No.[protected]) Contact me by Phone and share a link for payment process, further I paid Rs.53, 000/- by Credit card under No cost EMI.

Than I have not received my product from Byju’s. I asked Number of times to Sri B.Bhagavan about delay. After 12.01.2022 Sri B.Bhagavan bring my Tab and Books by Hand. I found that my order delivered to Sri Lakshmana Rao, Hyderabad (Full address is here with attached) on 30.01.2021. I surprise and asked to Sri B.Bhagavan, why this happened . Sri B.Bhagavan told that “By mistake your order delivered to Sri Lakshmana Rao, Hyderabad . I went to Hyderabad and taken your order from Lakshmana Rao. No problem sir it happened by mistake”.

After 10 Days on 22.01.2022 I was decided to return my product due to my child not able to listen Byju’s classes due to her busy schedule in school home and studies. That’s way I humble request with Sri B.Bhagavan and Sri Pavan (whatsapp chat with Two persons here with attached). Further I did not receive any instructions from both for cancel the product. Sri Pavan sir not lifting my phone and no reply for whatsapp chats. Only Sri B.Bhagavan lifting my phone and told “Ok sir. I will do. Please wait for some time. I will discuss with Sri Pavan sir than I will give how to cancel the product”. Finally he suggested call to Byju’s helpline Number. One mentor will call you and they explain how the process for cancelation.

Then Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. [protected], I have received 5 or 6 different persons from different phone numbers. They discussed with me they told you have not ordered any Byju’s Course. This order is in the name of Sri Lakshmana Rao for Payment of Rs.53, 000/-.For this Payment we send 3 Tabs and 3 Courses to Sri Lakshmana Rao, Hyderabad. I got shocked why this happened. Then I explained to the mentor about my payment and send my payment particulars. They promise me to solve the problem. After 5 days no calls received from any mentor who was already discussed with me. Then I called Sri Lakshmana Rao, [protected] by phone he said that he paid Rs.80, 000/- for his 2 tabs and 2 courses . Please enquire his paid Rs.80, 000/- payment.

Sir kindly please consider my cancelation request and Refund my money

Thanks and regards.
K.Chandra Mohan Gowd.
Student Name . K.Greeshma Hasini
D/o.K.Chandra Mohan Gowd.
Email. [protected]@gmail.com
Mobile No. [protected]

Please delete my account permanently. My name is Prince Chandel and my Registered email ID is [protected]@gmail.com and my Registered mobile number is [protected] .Please delete my account soon and stop sending me messages and call on my registered mobile number.

Hi There,

Your counselor came to our house for a demo and given demo for my daughter Naincy Chaudhary and my son Aarav Chaudhary . After that he asked me to purchase your course but I declined. Then he gave me an offer that first pay 5000 and tool trail later we will refund your amount within 15days if you are not satisfied with it and asked my credit card. I given credit card to him and asked my mobile with out my interaction he booked full course for 51000. After taking back my mobile I got to know amount debited 51000/-. I asked him about same don't worry we will refund back total amount . I told him i'm not ready to pay that huge amount pls cancel it. Then he said " Sir order is already placed so it's unable to cancel order now call me after receiving product then I will cancel it.

Same day I sent mail for cancellation and I called customer care for cancellation. They also told me that after receiving the product we will cancel the order and refund your amount.

Now i'm trying to call him but he is prolonging this issue.

Product received on 1 May 2022 now it's 08 may 2022.

I am trying to cancel an order by calling cutomer care and I have been on call for nearly 4 hours and no one responded to my call.

Details are as follows

Name of Students: Naincy Chaudhary and Aarav Chaudhary
MOBILE NUMBER: [protected]
EMAIL ADDRESS: [protected]@gmail.com

Your transaction for BYJU's through PayU : BYJUS[protected] is initiated for Rs.51000.

I have everything recorded on call.

Kindly requesting you to cancel our product and refund money to my account.

Regards
Dharmveer Singh

Problem Not solved. Kindly solve my problem and help me to save my money Rs. 53, 000/-.
Thanks and regards.
K.Chandra Mohan Gowd.
Student Name . K.Greeshma Hasini
D/o.K.Chandra Mohan Gowd.