BYJU's Complaints & Reviews

Address: PLOT NO.102,SECOND FLOOR,SECTOR-23,ROHINI DELHI-110086

Hi,
I am father of KAVYA
As per your employee mr. PULKIT SHARMA if you are not satisfied with the byjus you can return the course and tab within 15 days. Now i am trying to contact with him but his reply is he will do something. As he is only trying to pass the trial period of time. Even i am trying to call customer care center they are not picking up my phone or no response from your side. So kindly cancel my course and refund...

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Address: Karnatka

Hi,
I have enrolled my child for Grad 4, and paid 36, 500 for the product, the concelor said that there is 15 days trail period, if you do not like the product or any other problem you can cancel the product and take the refund, as my child is not comfortable with the product and due to some financial problem, j have registered for cancellation of the product with Request ID: 28405795
While calling from my registered number to the mentor no. or the call center number, regularly they keep my phone ingaged by the trailer message.
While calling with some other number they ask for the problem and do not process it further for resolution.
I am getting fed up by bad service and unprofessional behaviour.
Please help in faster resolution of problem and help in saving my hard earned money

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Mar 25, 2022

Updated by Jyoti Kunj Hi,
I have enrolled my child for Grad 4, and paid 36, 500 for the product, the concelor said that there is 15 days trail period, if you do not like the product or any other problem you can cancel the product and take the refund, as my child is not comfortable with the product and due to some financial problem, j have registered for cancellation of the product with Request ID: 28405795
While calling from my registered number to the mentor no. or the call center number, regularly they keep my phone ingaged by the trailer message.
While calling with some other number they ask for the problem and do not process it further for resolution.
I am getting fed up by bad service and unprofessional behaviour.
Please help in faster resolution of problem and help in saving my hard earned money

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Address: Byjus

I take my admission in byjus in January and after taking admission no one responded me and didn't give me study materials and classes after that call in byjus customer service for cancelation my admission then they give me excuses and provide me study materials after one month but I don't want to continue with byjus organization because o[censored]nprofessional and bad behavior of executives and mentor but they are not giving me any response and they councilor verified loan on me through my phone which is I don't want and pressure me to verified loan .her councilor verified loan on behalf of me and I sent lots of mails to byjus aakash but they not responding to my mails and msg or call they executives not solved my problem and cut the call while I'm taking its make me mentally depressed and lose of my studies too

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M

Meenu bajaj

from Delhi, Delhi

Mar 26, 2022

I want to cancel my recently byju's subscription bt he Was not resolved my problem.. my situation is bad these people are not listening to my problem..

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M

Meenu bajaj

from Delhi, Delhi

Mar 26, 2022

I want to cancel my recently byju's subscription bt he Was not resolved my problem.. my situation is bad these people are not listening to my problem.. please return this product and refund my money my child is not understand your byju's learning.. I told byju's mentor this problem bt he was not understand my problem he sales education wow..

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Address: anantapur

Sir, Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. I have received 5 or 6 different persons from different phone numbers. They discussed with me about my problem and promise me to solve the problem. After 5 days no calls received from any mentor who were already discussed with me.

Kindly solve my problem and help me to save my money Rs. 53, 000/-.

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K

K.Chandra Mohan Gowd

from Anantapur, Andhra Pradesh

Apr 1, 2022

To [protected]@byju’s.com
Sir
I am K.Chandra Mohan Gowd, H.No28-6-346, LIG-630, Housing Board colny, Anantapur .515001
Request to submit the following few lines for favour of kind consideration to solve my problem.

Sri B.Bhagavan .(Mob.No.[protected]) and meet me in my house on 18.12.2021. He discussed with me about Byju’s Course for one hour. He promises me you can return Tab and Books within 15 days from delivery if you not required. Finally I attracted for 4th to 8th class (5 years Course) and I pay Rs.53, 000/-(payment particulars are here with attached). For payment transaction one another person from Byju’s Sri Pavan(Mob.No.[protected]) Contact me by Phone and share a link for payment process, further I paid Rs.53, 000/- by Credit card under No cost EMI.

Than I have not received my product from Byju’s. I asked Number of times to Sri B.Bhagavan about delay. After 12.01.2022 Sri B.Bhagavan bring my Tab and Books by Hand. I found that my order delivered to Sri Lakshmana Rao, Hyderabad (Full address is here with attached) on 30.01.2021. I surprise and asked to Sri B.Bhagavan, why this happened . Sri B.Bhagavan told that “By mistake your order delivered to Sri Lakshmana Rao, Hyderabad . I went to Hyderabad and taken your order from Lakshmana Rao. No problem sir it happened by mistake”.

After 10 Days on 22.01.2022 I was decided to return my product due to my child not able to listen Byju’s classes due to her busy schedule in school home and studies. That’s way I humble request with Sri B.Bhagavan and Sri Pavan (whatsapp chat with Two persons here with attached). Further I did not receive any instructions from both for cancel the product. Sri Pavan sir not lifting my phone and no reply for whatsapp chats. Only Sri B.Bhagavan lifting my phone and told “Ok sir. I will do. Please wait for some time. I will discuss with Sri Pavan sir than I will give how to cancel the product”. Finally he suggested call to Byju’s helpline Number. One mentor will call you and they explain how the process for cancelation.

Then Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. [protected], I have received 5 or 6 different persons from different phone numbers. They discussed with me they told you have not ordered any Byju’s Course. This order is in the name of Sri Lakshmana Rao for Payment of Rs.53, 000/-.For this Payment we send 3 Tabs and 3 Courses to Sri Lakshmana Rao, Hyderabad. I got shocked why this happened. Then I explained to the mentor about my payment and send my payment particulars. They promise me to solve the problem. After 5 days no calls received from any mentor who was already discussed with me. Then I called Sri Lakshmana Rao, [protected] by phone he said that he paid Rs.80, 000/- for his 2 tabs and 2 courses . Please enquire his paid Rs.80, 000/- payment.

Sir kindly please consider my cancelation request and Refund my money

Thanks and regards.
K.Chandra Mohan Gowd.
Student Name . K.Greeshma Hasini
D/o.K.Chandra Mohan Gowd.
Email. [protected]@gmail.com
Mobile No. [protected]

Request was sent for cancellation the product - Comment #3979674 - Image #0

Request was sent for cancellation the product - Comment #3979674 - Image #1

Request was sent for cancellation the product - Comment #3979674 - Image #2

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We taken course 10th 11th 12th price of 5 thousand through cheque and 68 thousand through EMI he said that if you don't like you can return byjus within 15 days and we
dont like and don't want this so cancel it 12th day we informed them we are calling he/she we will take you
cancellation process after taking to your son when I give phone to my son from there end they disconnecting and the same thing they are repating thing I am reaching through call they are disconnecting the call then I informed them through email they are just saying our senior executive call from which day we informed they are calling saying we take you to cancellation process they disconneting when we try to call on there cancellation number they are not cancelling it they are just repeating same thing

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Mar 24, 2022

Updated by Rajan tiwari012 not resolved

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Address: Thanjavur

While calling in registered mobile number to customer care not able to connect. While calling from other new number customer care is connected . Having dout my registered mobile number is placed in hold by company .
Not getting solution for any of query and not able to connect with mentor
Registered mobile number [protected]

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One day a man to our house from by byjus came
we taken course 10th 11th 12th he said that if you don't like you can return byjus within 15days and we will cancel it 12th day we informed to them we don't want and we want to cancel it will we are calling he/she we will take you
cancellation process after taking to son after son from there end they disconnecting call byjus offer we will give you course 54 thousand and extend installment to 24 month we said that just cancel we not want
continue and the same thing they are repating thing I already cancel the product on toll-free number they are disconnecting and we informed through email still they are not cancelling

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Address: No 1 Waddeles Road,Gound Floor, Kilpauk Chennai 600006

Hi
several times i have call to byjus customer care for the tablet replacement but no one had turn back for replacement. I am very fedup with the services of Byjus

Even till now i am getting sms regarding the classes but no update on my complain.

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Hi, i am father of Rakshit agrawal As per your employee mr. Shivang shulka if you are not satisfied with the byjus you can return the course and tab within 15 days. Now i am trying to contact with him but his reply is he will do something. As he is only trying to pass the trial period of time. Even i am trying to call customer care center they are not picking up my phone or no response from your side. So kindly cancel my course and refund my money.

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I would like to inform that I have purchased a course from Byju's and gave them advanced Rs 5k. They have clearly mentioned that if I am cancel it within 15 days they will refund my amount. I have canceled it within 15 days and communicated through mail but even after 15 days still no communication from their end not only that I got a phone call from Byjus that the will be going to deduct EMI from next month. Sales person from Byjus Aritra Dutta not responding since last 15 days.

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As i m not satisfied with your product and after sale services, i tried to reach at customer service and issued my complain there too, they listened it too but not providing solutions to me. and if i ask for solution they seems like there was a network error and they just said hello hello hello and disconnect the phone..
really disappointing please refund the fees i shall submit your books and tablet too you provided tablet without cover i must sent it back to you with cover. please do needful

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The quality of byjus is significantly detoriated, the customer care cell is uncooperative. The mentor is under qualified. The time Table of the course is badly managed and poorly maintained.there are huge errors and irregularities are there. I haven't received the month of March timetable despite my calls.
Huge problem with the software, the workbook submission system is not working properly

The quality of entire byjus is extremely detoriated

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Address: 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru,

I's complaint to several times on telephone through Mentors and Email but they are not responding to my call and email, im facing issues on byjus app and Tab, my self and my child vex on this, so that i request to cancelled the course but they are not responding

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Hi There,

Your counselor came to our house for a demo and given demo for my daughter Kundana Sri. After that he asked me to purchase your course but I declined. Then he gave me an offer that first pay 5000 and tool trail later we will refund your amount within 15days if you are not satisfied with it and asked my credit card. I given credit card to him and asked my mobile with out my interaction he booked full course for 35000. After taking back my mobile I got to know amount debited 35000/-. I asked him about same don't worry we will refund back total amount . I told him i'm not ready to pay that huge amount pls cancel it. Then he said " Sir order is already placed so it's unable to cancel order now call me after receiving product then I will cancel it.

Same day I sent mail for cancellation and I called customer care for cancellation. They also told me that after receiving the product we will cancel the order and refund your amount.

Now i'm trying to call him but he is prolonging this issue.

Product received on 15Th March 2022 now it's 22Nd March 2022.

I am trying to cancel an order by calling cutomer care and I have been on call for nearly 4 hours and no one responded to my call.

Details are as follows

Name of Student: R KUNDANA SRI
MOBILE NUMBER: 8XXXXXXXX9
EMAIL ADDRESS: [protected]@gmail.com

Your transaction for BYJU's through PayU : BYJUS[protected] is initiated for Rs.35000.

I have everything recorded on call.

Kindly requesting you to cancel our product and refund money to my account.

Regards
Srinivas

Apr 5, 2022

Complaint marked as Resolved

I got my refund

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B

Bhanvar Singh Chandel

Apr 25, 2022

Please delete my account permanently. My name is Prince Chandel and my Registered email ID is [protected]@gmail.com and my Registered mobile number is [protected] .Please delete my account soon and stop sending me messages and call on my registered mobile number.

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D

Dharm123456789

May 8, 2022

Hi There,

Your counselor came to our house for a demo and given demo for my daughter Naincy Chaudhary and my son Aarav Chaudhary . After that he asked me to purchase your course but I declined. Then he gave me an offer that first pay 5000 and tool trail later we will refund your amount within 15days if you are not satisfied with it and asked my credit card. I given credit card to him and asked my mobile with out my interaction he booked full course for 51000. After taking back my mobile I got to know amount debited 51000/-. I asked him about same don't worry we will refund back total amount . I told him i'm not ready to pay that huge amount pls cancel it. Then he said " Sir order is already placed so it's unable to cancel order now call me after receiving product then I will cancel it.

Same day I sent mail for cancellation and I called customer care for cancellation. They also told me that after receiving the product we will cancel the order and refund your amount.

Now i'm trying to call him but he is prolonging this issue.

Product received on 1 May 2022 now it's 08 may 2022.

I am trying to cancel an order by calling cutomer care and I have been on call for nearly 4 hours and no one responded to my call.

Details are as follows

Name of Students: Naincy Chaudhary and Aarav Chaudhary
MOBILE NUMBER: [protected]
EMAIL ADDRESS: [protected]@gmail.com

Your transaction for BYJU's through PayU : BYJUS[protected] is initiated for Rs.51000.

I have everything recorded on call.

Kindly requesting you to cancel our product and refund money to my account.

Regards
Dharmveer Singh

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Sir
I want to cancel my Byju's order, as per company the order can be cancel with in 15 days and amount will be refunded. I have paid Rs75000, for cancel and refund I have mailed and contacted to customer care many times but no response. Please help me in this regard.
My registered number is [protected]

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Sir, Your representative visited our home on 20th February and explained a product for our daughter. We booked the product and made a payment of Rs. 5000/- via link he shared to us. We kept the registration process pending and requested him to confirm on tomorrow after making some more discussion with our family, if we would want to purchase the product. Next day we called him and told that we didn't like the product so don't want to purchase the product and requested to refund our booking amount of Rs. 5000/-. We got informed that we will get the refund but it may take some time to process.
Sir, almost one month is going to complete but we didn't received our refund. Kindly arrange to refund our booking amount earliest please.

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Address: Anantapur

Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. I have received 5 or 6 different persons from different phone numbers. They discussed with me about my problem and promise me to solve the problem. After 5 days no calls received from any mentor who were already discussed with me.
Kindly solve my problem and help me to save my money Rs. 53, 000/-.

Thanks and regards.
K.Chandra Mohan Gowd.
Student Name . K.Greeshma Hasini
D/o.K.Chandra Mohan Gowd.
Email. [protected]@gmail.com
Mobile No. [protected]

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Mar 24, 2022

Updated by K.Chandra Mohan Gowd Request was sent for cancellation the product and refund by phone many times by dialing Byju's Help line No. I have received 5 or 6 different persons from different phone numbers. They discussed with me about my problem and promise me to solve the problem. After 5 days no calls received from any mentor who were already discussed with me.
Kindly solve my problem and help me to save my money Rs. 53, 000/-.

Thanks and regards.
K.Chandra Mohan Gowd.
Student Name . K.Greeshma Hasini
D/o.K.Chandra Mohan Gowd.
Email. [protected]@gmail.com
Mobile No. [protected]

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K

K.Chandra Mohan Gowd

from Anantapur, Andhra Pradesh

Mar 23, 2022

Problem Not solved. Kindly solve my problem and help me to save my money Rs. 53, 000/-.
Thanks and regards.
K.Chandra Mohan Gowd.
Student Name . K.Greeshma Hasini
D/o.K.Chandra Mohan Gowd.

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I face many problems so I want to cancel my subscription

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Mar 17, 2022

Updated by Bablu 😂 Please fast update complaint

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Complaint No.27286323

I have admitted my son in Byjus for on classes. Paid amount Rs.5000/-. But my son not interested, so i wanted to cancel my above order. I informed Byju's the same and requested to cancel my order & refund my money. Already one month over, but i have not received favourable reply & amount. Other side Kotak bank people are insisting me to pay EMI and they are saying, they have give Rs.35, 000/- to Byjus on behalf of me without informing me.

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This is complain for not giving service and commitment by your product seller Mr.Jalaj jain.
I have complained every problem last 8-9 months but there is no response, just lingering and passed one year,
I don't want to continue with you, kindly cancel the subscription and refund my money as early as possible, I had complained early too in this portal but there is no response, that why I am canceling this subscription,
If you will not respond than I will go for police complaint against you.

BYJU's Complaints & Reviews

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BYJU's reviews & complaints page 61

Cancellation and refund

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Cancellation and refund of product

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Fraud and mental harassment

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Request was sent for cancellation the product

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Cancellation or refund of byjus course

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Issue in contacting customer care

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Cancellation of byjus course

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Regarding Tablet

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Cancelation of course and refund my money

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Cancellation & Refund

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For cancellation and refund of fees

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Poor software,unable to submit workbook sheets, badly organized time table and not receiving that on time despite multiple complai

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Course not cancelling and Amount not refunded

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Request for cancel and refund

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Cancelation and Refund of Order

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Don't want to purchase the product, wanting refund

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Request was sent for cancellation the product

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I want to cancel my byju's subscription

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Cancellation of my order and refund amount

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Not fulfill all services and all commitments

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