Cafe Coffee Day Complaints & Reviews

Hi,
We went to cafe coffee day in TGIP Mall (opposite sector 18) for a cup of coffee today . I ordered a Devils Own( cold coffee ) and my wife ordered a Cafe Latte with a slice of Chocolate fantasy cake. Without asking he gave me a large coffee. There were cockroaches on the side of the counter and a terrible stench near the sofa on he left of the counter when I mentioned to the person at the counter he said he could not do anything about it since the pest control people had come in two days ago and they could not do anything. then I asked about the stench and he said that it was due to a blocked drain and has been that way for a few days. he just did not bother. Terrible hygiene at such a well known cafe ..Unexpected....THe health department should be notified about the same . Pathetic

Hello,

I wanted to complain about the CCD manager at Grater Kailash-1, N - Block market, New delhi....I cannot recall her name i think it was namrata or something. Well she is a of the first kind. I do not know CCD being such a Big company how can they hire someone with no brains at all. I saw her shouting AND YES SHOUTING I MEAN IT. in the middle of the cafe on her staff in between shift and in front of guests( I think there were 5-6 more tables there) any ways its a very small cafe and when i called one of the employees to ask why do you listen to her like that the reply i got was "We cant do much shes like this to everyone" and "What can we do we are only team members" " We have to save our jobs" and stuff like that. Some of them said that she even ruined the reputation of the area manager recently and he was changed his job because of her. I am also from the same industry since very long i belong to a much much bigger chain and i am working as the Executive chef for it.

Very sad to see some1 Ruining the name of such a good running brand in the market.

Sorry for you guys. Or whoever is trying to keep a blind eye on such unprofessional attitude.

Hope someone reads this and trys to make a difference

Cheers
Best of luck.

Hello,

I had a bad experience with cafe coffee which is in sarjapur total mall... we ordered two cappuchino, one chicken tikka and paneer tikka sandwich... we ate it and came back home after which we started to vomit... consulted doctor and he told its food poision which is affected due to spoilt sandwich!!!!!

We were bed ridden for two days because of the crap sandwich served for us.... i was a regular customer of cafe coffee day... anyway this bad experience make me still sick even i see the board of cafe coffee day...

sir


31 january 2011 i went in cafe coffee day varanasi .& there store incharge his name's Harish tiwari .he was abused on me.which was not good .& he served spoilet food when i told him it' not good then he told me it's good and after that he abuse me.

so kindly request change the store incharge .
take strict action for him

thank u


alok vishwakarma
[protected]

I had visited the Cafe Coffee Day store on 10th Jan 2011 (today) at 1400 hrs and ordered for a chicken tikka sandwich and a darjeeling tea. The sandwich was served (two pairs of bread with chicken in between). I had eaten one of the two breads and when i took the second piece of sandwich from the plate, i found FUNGUS under the bread! I checked the bread in my hand and found fungus on that too. The fungus was very conspicuous (white and black in colour like cotton) and nobody dealing with the food could have missed it. I showed this to the manager but he didnt have an answer to this. He silently cleared it from my table and got back to his work. Not a word of apology or a sign of guilt from him.!
The damage is already done. I had already eaten half the sandwich. I finished the tea, paid for the tea alone (not for the sandwich) and headed back to work and found myself filled with nausea and ended up vomiting the whole thing out.
I have been a regular visitor to the store and have always found the store empty. With not much traffic in the store, i understand, food is not circulated as much as it should be. But that doesn't mean rotten food is served to public.
Hope CCD does something about this.

Hi,

This is a complaint regarding the Cafe Coffee outlet (in the visitor waiting area) I visited in the Bangalore International Airport on 2/01/2011 in morning 4:00 AM. The personnel tried to dupe me by first not giving bill and claiming extra charges in the name of some Charity.

Modus Operandi

1. Ask for order and tell customer the final amount. Tell the customer to collect the order and he says he will give the bill later
2. Many people just forget the bill later and go off. When i demanded the bill later, the personnel generated the bill then. It showed Rs 10 lesser than what i had paid earlier

3. He said the extra Rs 10 is for some akshaya patra charity

4. On demanding an explanation for all this he just ignores me and goes to serve other customers.

Please look into this matter as it might affect the reputation of the Cafe coffee day brand. Bangalore airport caters high profile guests and it would put a scar on the cafe coffee day brand because of all this


Regards
Chetan

I ordered for a Veg-Burger from the Cafe Coffe Day outlet which is for Rs 54.

The Burger does not have any dressing nor any veggies inside like a tomato or a onion or capsicum,its purely 2 buns and a cutlet in between,the taste is really bad and who would pay Rs 54 for something like this,the pav-vada on the street is better tasting then this burger.

This is from the Opp Sidhivinayak Branch in Kohinoor Comples.

My bill # 23027

Place: Inside Rajiv Chowk Metro Station
Date: 23rd September 2010
Time: 5:15pm

Problem: My 3year old baby fell sleep in between our journey, so i took her inside Cafe coffee day, though we were full but still we had some snacks, coffee (Total bill 325). I wanted to comfort my small toddler for an hour. But to my surprise, inspite of being such branded outlet the stewards treated us very badly as if we were messing up their invironment. they gave us check without asking and even the meal was not yet finished. and in every 2 minutes one or the other steward kept coming saying "do you want to order more" we said " no we are over...let our baby wake up then we'll move" but they didnt' try to understand our problem and acted as if they are into money making rather than keeping respect to theri "brand" cafe coffee day...finally a steward named "kamal" (i suppose but not very sure) crossed every possible limit by saying "you now can't stay for more than 10minutes"...

IS THIS THE WAY OF HANDELLING GUESTS????
IS THIS HOW THE STEWARDS OF SUCH BRANDED OUTLETS ARE TRAINED???
WAS I WRONG THAT SUCH BRANDED OUTLET ARE RECOGNISED WITH THEIR QUALITY SERVICE??
SEEMS THE STAFFS WERE WORSE THAN ROADSIDE "THELAWAL"

DEAR SIR
cock roch served in browni at mout abu ccd. contact zonal head but no reply or action taken
below copying mail copy

Dear Sir,
Sub: Customer Complaint
As per the above mentioned subject, I regretfully inform you that I have been a victim of a life risking experience in one of your café coffee day (ccd) outlet, situated in Mount Abu in the state of Rajasthan on 12th May, 2010. The experience I underwent was very terrifying and never experienced by me before this date.
Following are some grievances that I have from the company:
1) I am a pure vegetarian but was served a brownie with a cockroach baked inside it.
2) I rightfully requested the ccd staff for the bill of the same but was denied. Instead they tried to bribe me with a packet of cookies in order to put an end to the matter there itself.
3) I rightfully requested the ccd staff to seal pack the cockroach filled brownie and give it to me so as to enable me take some legal action after getting it tested in a laboratory but was outright denied.
4) The ccd staff tried to tamper the evidence but luckily I took some pictures as well as a few videos of the whole thing before they actually did something like that.
5) The local vendor of ccd (Mt. Abu) accompanied by two other men threatened us not to take any legal actions in this matter.
6) Moreover I requested the ccd staff that I wanted to buy some other snacks and check them but was refused straight away.
7) When I spoke to Mr. Mahendra, he communicated to me that the zonal head of ccd Gujarat will be calling me in a day or two but he called me after 8-10 days of my conversation with Mr. Mahendra.
8) I met Mr. Balaji at ccd (Motera) and in the beginning of the meeting he was extremely polite but after noticing that we were not going to let such an irresponsible behavior from a multi-continent company go away so easily his behavior turned out to be extremely rude.
9) I requested Mr. Balaji to furnish me a report for the standards that your company follows before giving someone the vendorship along with the criteria where the vendor of ccd (Mt. Abu) failed but he outright denied me for giving the same.
10) It’s been more than 10 days that I met Mr. Balaji for this matter and till date there has been no response from him or any one else from the company.
From the above mentioned experience of mine, I assume that your company doesn’t take customer complaints seriously. Moreover the officers of the company do not even try communicating anything properly to the aggrieved customer and take such serious matters very frivolously.
I hereby request your good-self to take this matter seriously as life of a customer is at stake and such things cannot be taken frivolously. Moreover I request your good-self to communicate the company’s intentions to me otherwise within reasonable time otherwise I will be forced to move to the Court of Law or even media to enlighten the public about such irresponsible behavior from such a big brand like ccd.
Thanking You

Yours truly
Mr. Manav Bhandari
(Aggrieved Customer)
[protected]

Dear Sir,
With Reference to my PF forms which I had filled to My ex company.. Cafe Coffee Day and got my part of PF money as in one instalment.As it comes in two instalment I am sure half of that is yet to come to my account.I ve all the deails by mail with the concerned people department for the same.
Its been more than a month that my partly amount been received ,but what about my next instalment.No information on that..As I have other commitments to my Family in moneytary matter I am suffering a lot.
This is not the way to harras any individual who has a lot of plans on PF money.It seems there is some problem lying with PF office organisation.Kindly help me.
PLS CONTACT ME ......Biswajit Nayak.
cell.. .[protected].
PF NO....KNPN[protected]
Cafe Coffee Day,ABCTCL,(H.O) Bangalore
EMP CODE....A 3995
[protected]@yahoo.com.

We have taken a Franchise of Cafe Coffee day paying 3,00,00/- Three Lakhs.
Agreement ended in November 2009, and since then we are just being told stories from Hyderabad office and their Bangalore office. Every week they say next week for paying back our franchise deposit.

Now they are talking rudely and saying we don't have money you do whatever you want.

Cafe Coffee day as expected is not a professional firm.

We expected a lot from this company, But the internal employees are rude and talk as if they are roadside vendors.

We don't see any commitment nor passion, which was prevalent while taking money from us.

Hi, I am Tharun Kumar, I have a very bad experience with CCD R T Nagar Bangalore, which is located close to R T Nagar BDA Complex. I was sitting with a friend of and ordered for a hot coffee regular, though the service was late, later, we the manager of the CCD, whose name is " Naveed Ahmend " purposefully made a family sit in our chairs and indirectly, showed us the door to go out. I have been several times in the same coffee day, service is really pathetic, and this time it was heights. This incident happened on 21/31/10.

I had my coffee at Cafe Coffee Day, Nirmal LifeStyle, Mulund, Mumbai-79. the tax which they charged my is at the rate of 12.5% and they told me that its VAT. but rather it should have been Service Tax @ 10.3%.
Despite of my insistence, they told me that we will charge this tax only.

the details of my bill are:
Bill no-51073, Date-06/03/10. Time:23:59:11, TNO: 1701
1. Irish coffee - Rs 65
2. Cafe Mocha - Rs 59
3. Choco Fappe - Rs 93

Total: Rs 217
Tax Amount: Rs 27.12
Net amount: Rs 244

[TIN No: [protected]V, CST: [protected]C, Service Tax: AABCA5291PST001]

Please try to resolve the issue with appropriate legal proceedings,
These people are cheating customers and getting higher tax and playing lower tax to government, which should be dealt seriously.

Regards,
Pankaj Sarda
Mob- [protected]

Dear sir,

I am SNEHALATA ARJUN SHEMADE from Pune (Maharashtra).My Pf refund application form was submitted on 03 November 2009 to the HR in Pune head office of cafe coffee day .Till date it was not credited to my account .Please let me know when it will be credited to my account.Please it is needful .

Thanking,
SNEHALATA ARJUN SHEMADE .
From Pune (Maharashtra)
Email Add : [protected]@yahoo.in

As a consumer of CCD products it has been noticed by and large in the outlets that the Service tax that is charged by them is 12.36% instead of 10.36% w.e.f 24th Feb 09.This is clearly stating that CCD is charging 2% extra from the consumers till date.
I would be really thankful if my request is heard and taken care of.
Thanking you

Date:21.10.2009

on 21st september i went to crossword,vadodara.
there is a CCD outlet on the first floor of the crossword.

i ordered "tropical iceberg".

the printed price on the menu was 47rs.

in the bill they showed basic price 109rs. and adding taxes and all the gross amount i had to pay was 125rs!!!

total injustice.i request the govt. to get rid of CCD outlet.

I, along with my father, was travelling from Mumbai to Delhi, yesterday evening i.e. 22nd July, 2009, by Go Air, Flight no G8-375
After the flight took off, I ordered a Veg-roll (a product of Café Coffee Day) and juice and paid for it. As a normal routine, before eating, I checked my pack to confirm if it was veg. Was happy to see ‘VEG’ written on the cover clearly. While eating I found its taste unfamiliar but I ignored it for a while. Casually, just to confirm, I checked the pack again and was relieved to see ‘veg-roll’ written on it. I continued having it until I found my doubt turning into reality. I couldn’t believe my eyes. We are staunch Hindu Brahmins and it was shocking for me to find meat pieces in my veg-roll. This puts a big question mark on quality/process system of Café Coffee Day.
We showed it to cabin crew and wanted a complaint book in which we could register our complaint. Our purpose was bringing this into the notice of the concerned people/management, who could take proper action to make sure that this does not happen to anyone again. The crew neither provided us with a complaint book nor registered our protest about the supply of Non-veg roll under the printed cover of a veg-roll.
The concerned gentleman continued to buy time with unnecessary arguments and avoided giving us the complaint book. There were few fellow passengers who supported our cause but they were also brushed aside by the concerned person.
By this time the plane landed at the Delhi Domestic Airport. We requested the concerned gentleman to allow us to meet the captain of the plane so that we could at least verbally lodge our complaint about the incident. He said he will make the interview possible with the captain and asked us to take our seats while other passengers starting vacating the aircraft. He kept us waiting. After all the passengers had left the plane, to our surprise, we found seven security men, wearing the Go Air badge, entering the plain cabin. They came to us and asked us to vacate the air craft immediately and were very rude to us. We enquired with the concerned cabin crew as to why/where did these seven security men come from and why were they being rude to us. Instead of apologizing, answering or helping the crew simply stood, witnessing us leaving the aircraft when he was the one who had asked us to wait for the captain to emerge but instead called the security men to eject us out of the plane. This was not fair. We didn’t deserve this treatment after what had happened with us. We left the plane under protest, registered our case at the Delhi Airport with the manager of the Airport Authority of India and returned home quite disturbed by the incident. This is a culpable offence on the part of Go Air and Café Coffee Day put together, to hurt religious Hindu sentiments and treat their passengers in an inhumane manner.
It happened with me but can happen to someone else too.

Hi,

As per service tax notification "Service tax NOTIFICATION NO 8/2009" announced on 24th Feb 2009, the rates were reduced from 12% to 10%.

I have noticed that same has not been implemented on ground even today. The service providers continue to levy the old rates from customer which an illegal practice. As i say most service providers i can quote few Dominos, Cafe coffee day whom i have also requested on several occasions but that was all in vain.

I would like to register a complaint against all these service providers whose bills are with me and they continue to charge an extra 2%

Regards

Dear sir

I applied the pan card last year june i got a pan card no through agencies AFQPN6927E But i didnt recived my pan card still now pls give me a solution what i have to do if possible pls send the pan card following address & contact me([protected])

address:
THIYAGARAJAN .N
CAFE COFFEE DAY
NEAR CHOCOLATE HUT CAKE FACTORY
12/1, 3RD LANE PICNIC GARDEN,
KOLKATA-700039
WEST BENGAL