Claimed

Cafe Coffee Day Complaints & Reviews

3.7
Last updated Jan 26, 2024
Complaints 734
Resolved
538
Unresolved
196
Quick Links
Statistics
Share
Contacts

File a complaint to Cafe Coffee Day

Having problems with Cafe Coffee Day?

File a complaint and get it resolved by Cafe Coffee Day customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Cafe Coffee Day
Customer Service Contacts

Cafe Coffee Day Phone Numbers

Toll free
1800 102 5093
197
106
1860 500 4422
116
70
Phone
+91 80 4001 2345
78
62

Cafe Coffee Day Website

Cafe Coffee Day Head Office Address

#23/2, Vittal Mallya Road
Bangalore North
Bangalore District
Karnataka
India
560001

Cafe Coffee Day reviews & complaints page 31

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Kaushik Sorabh
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Stinking smell at the sit out CCD & Rest room not functional

Address:Bangalore, Karnataka

I have been a regular customer at Jeevan Beema Nagar CCD for last 1 year ( Every Day 18.30 till 19.30 Aprox.) Stinking smell at the sit out at CCD Jeevan Beema Nagar, No: 39 Ground Floor, Kodihalli, Bangalore 560038 . This problem is there on and off. yesterday also it was there. Rest room not functional for more than 2-3 months . Rest room is in a shabby Condition no water no cleaning ... What is service tax for? Ref Bill no 11273 date...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
aphroditesim
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bill not received during the payment.

Address:Mumbai City, Maharashtra

I'm Simran Kaur, regular customer of cafe coffee day which exist in Belapur Sector 11. I went inside and ordered for a cappiccinno and I asked for the bill. The cashier Mr.Rohan was on the phone I paid and asked him to give me the bill when he will issue the order. I got my order but not the bill. I ordered at 5.45pm. I asked the staff member to issue the bill. He went inside and did not get the bill. I asked for around 5times still...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pradeepgoel
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non issuance of bill & overcharging

Address:New Delhi, Delhi

I happen to visit a newly opened outlet of Cafe Coffee Day(opp Qutab Minar, New Delhi) on 26th Jan.2015.I placed an order over the cash counter for 1no Devils Own Cold Coffee- Rs146, 2Nos.Cappuccino coffee's (Regular)- Rs 79/- each & 1No.Hazel nut Pastry- Rs116/-. The total amounts to Rs 420+ local taxes.I was conveyed by the server- Mr Rajesh that 17.5% were the local taxes, applicable which amount to Rs73.50. Hence, the Grand total...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
JennyMS
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Inconsistent quality across the outlets

Address:Mumbai City, Maharashtra

Hi, I am a regular goer at CCD and love Devil's Own, but am highly disappointed with the inconsistency in quality of coffee they serve across the outlets. I visited the one at Saki Naka, Andheri East, Mumbai CCD and ordered Devil's Own. First of all, the operators do not know how to prepare coffee. Secondly, instead whipped cream he added extra chocolate sauce without conset which made the coffee tasted bad. I have now stopped going to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
EileenR
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Employee

Address:Bangalore, Karnataka

14thJan15 18.[protected]@CCD Phoenix Mall Bangalore(Lower Ground Floor) 1) I ordered for 1Cafe Frappe, 1Chocolate fantasy, 2Banana Bites and paid by cash. 2)Instead of Chocolate Fantasy(89INR) i was billed and served for Choco Frappe(142INR). 3)I have politely informed Mr.BALA who took care of my bill @billing counter 4)He said i must have given him wrong order & also i have been served what i have ordered. 5) So i told him...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nabs
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Billing

Address:Bangalore, Karnataka

My wife had ordered for a cafe frappe and she was charged for Choco frappe when enquired the cashier told her this is the charge for cafe frappe, later I rang up to the store and enquired they said it was a mistake and the cash would be refunded and they made drive back to ccd again and when I went there this is what the cashier told me "sir, we had charged for Choco frappe because she had asked for Choco frappe, thank you and good night...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kiran75
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Store sells almost expired stock and does not issue Bill

Address:Bangalore, Karnataka

Hi, I happened to visit your store at Bengaluru Airport (Kempegowda International Airport) located near the taxi drop off point on 10-Jan-15. I purchased a Mocha and a Honey Oatmeal cookies box (for which the storekeeper offered one more box at 50% discount, however I did not go for it). Strangely though they did not give me the Bill and when I insisted, they gave me the Bill only for Mocha and stated that they were unable to punch a...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Khannaarjun
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Against outdoor catering by cafe coffee day.

Address:New Delhi, Delhi

I regret to say that i had one of the worst experience with cafe coffee day outdoor catering at a prayer meeting we had hosted in delhi at shri sathya sai centre lodhi road. Mr anand in particular of the team incharge of the setup was so unprofessional in his approach.firstly the machine could not be set up till 6 pm whereas the coffee start time was 5.30. So nearly 30%of the guest had left. Then secondaly there was no proper count of how...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
siddharth tarey
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delivery of product not made

Address:Mumbai City, Maharashtra

Hello Sir/ mam I had ordered a coffee pack online (Mysore pack Royal) from Cafe Coffee day's online shopping portal on 12/12/2014 and I have paid them using my debit card, the item has not been delivered to my address and the order status is showing as "completed". I tried calling the head office at Bangalore to follow up on this but I did not get any update on this, my calls are either getting transfered from one extension to another...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
ppriyank
from Kanpur, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

card relad not yet proccessed

Address:Kanpur, Uttar Pradesh

reloaded the cafe moment card via online transaction 3days back and yet not my account has been updated, how many days are you guys going to take before updating the updating my account, I urgently need my account to b updated as soon as possible...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
viggy
from Alampur, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

poor service

Address:Chennai, Tamil Nadu

hello sir/madam, I am from chennai and i am a regular customer to CCD . Me and my friends spends every weekend at CCD . This week v decided to go a newly launched CCD in ANNA NAGAR ( opposite to jack and jill fast food) . I really feel sad for visiting the branch. I never ever have seen such a rude behaviour from all over chennai many branches expect this one. Me and my friends placed a order jus 3 items at first and thought of ordering...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
S Soumya S
from Udupi, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Employees in CCD

Address:Hyderabad, Andhra Pradesh

6 months I back I went to coffee day in hyper city mall hyderabad. My youger brother ordered for coffee but he did not get any bill for that. This is not the first time I had seen this happening. They are giving bills only to adults but when kids are not ordering they are not providing any bills. It happened even in eat street hyderabad. So it would be great if you could take an action on this....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
F
Faizal Bathurutheen
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst service and Response

Address:Kapurthala, Punjab

kindly find the attached bill in and display in your store. when i asked the explanation the response was very worst and no proper explanation to sort out the problem. I tried calling your customer care and then only i came to know the whole CCD customer service is like this only....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
christopher_sheela
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Exellent Service

Address:Bangalore, Karnataka

I am regular Customer for CCD past four years in Ramamurthty Nagar Cafe .my favourite drink is frappey, i like that customer service was excellent, the team member called maria she will interact with the customers in a good manner, i love CCD verymuch, i visit the cafe twice a day along with my family.The team member balu is also giving good customer service....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
anuruddh singh
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding for bill

Address:New Delhi, Delhi

i can buy Cafe Mocha -1, Cafe Frappe -2, form Saket cafe, Delhi at 2.15 pm on 04/11/2014 and he will charge 470 Rs. But according to menu bill approx 370. may he will forget the give change. he will return 30 Rs only.. i will try store no _ [protected],...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anujbhardwaj
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Vending machine breakdown

Address:Gautam Buddh Nagar, Uttar Pradesh

Team CCD, We are dainik bhaskar, e-23, sector 63 noida, up., i would like to bring to your attention that currently we are using 2 CCD vending machine in our office, but from last 5 days one of our vending machine in breakdown and despite of many followups we are still waiting to get response from your side. we have called area manager and area eng. multiple times but didnt get any positive response. Please look into this matter...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
Ishleen Kaur
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ccd line offer

Address:New Delhi, Delhi

Hello, i recently visited the cafe coffee day at subhash nagar metro station, where i wanted to redeem my coupons which i got from the application named LINE. One frappe free on the one i purchase. Despite of the fact that i had downloaded the coupon at 9:35 am on the same morning on which i went to redeem my coupon they said that either the coupon was used or it had expired! On my denial of both the facts, they said that they had some problem...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kashutosh5493
from Vadodara, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Extra taxes charged, AC not working and staff does not know how much and for what they are charging

Address:Vadodara, Gujarat

I went with some friends at the Cafe Coffee Day, Manjalpur, Vadodara. We ordered an iced coffee and cheese toastiza combo, cappuccino and cheese toastiza combo and 2 gourmet hot chocolate. The AC of the restaurant was not working due to which the atmosphere inside was very hot so we took a place in the outside of the restaurant. We were given a bill of Rs. 532, a copy of the same is attached. As per the bill, we were charge VAT and "Additional...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
swapni
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no cctv camera because i lost my harddrive

Address:Aurangabad, Maharashtra

i have spend one hour in ccd of aurangabad jalna road branch in that hour we have done some work their and after that by mistake we forget our external hardisk their next day when we go their and asked about the hardisk they told us we dont know about the hardisk and when we ask about the cctv footage they told they are not having any cctv camera their ...if the cctv is avilable it help us for geeting hardisk the manger number is [protected]...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
AishRajput
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst quality Items Served

Address:Pune, Maharashtra

My Bill no is 10054, date 24/10/14. Franchise - Yummy Tummy, Magarpatta City, Pune 411028. ----- We had ordered 1 Choc Hola consisting of 2 scoops ice cream and 1 chocolate fantasy and 1 combo consisting of 1 cappuccino and 1 chocolate indulgence. The quality of the items served were worst. The chocolate sauce was smelling like some chemical, it was probably spoiled. To compensate for this spoiled chocolate sauce, we were given two...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy