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Cafe Coffee Day
Coffee Day Global Ltd.
Customer satisfaction rating: 81%
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637
COMPLAINTS
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Cafe Coffee Day Customer Care

Coffee Day Global Ltd.

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Address
#23/2, Vittal Mallya Road
Bangalore North
Bangalore District
Karnataka
India - 560001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 5093  (Head Office)
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181
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98
1860 500 4422  (Helpline)
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112
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69

Phone:
Phone:
+91 80 4001 2345  (Head Office)
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73
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52

Additional info
Sonkatch
601-A, Mahalaxmi Nagar, Sonkatch, Madhya Pradesh
+91 74 8902 6943

Sapna Sangeeta Road
UG 2 & 3, Mishika Tower, Indore, Madhya Pradesh
+91 74 8902 3634

Inside Aura Mall
Aura Mall, E-8, Arera Colony, Bhopal, Madhya Pradesh
+91 93 0015 9802

Hiland Park
Metropolis Mall, Hiland Park, Em Bypass, Kolkata, West Bengal
+91 93 3788 0730

SP Mukherjee Road
135G, SP Mukherjee Road, Kolkata, West Bengal
+91 93 3230 1613

Raja Dinnendra Street
118, Raja Dinendra Street, Fariapukur, Kolkata, West Bengal
+91 93 3371 6859

Dattani Square Mall
Inside Dattani Square Mall, Shop No. 7 & 8, Thane, Maharashtra
+91 93 4458 4334

Rustomjee Business School
Inside Rustomjee Business School, Rustom Irani Marg, Mumbai, Maharashtra

Phoenix Paragone Plaza
Shop No. U-40, Phoenix Paragone Plaza, Mumbai, Maharashtra

Peninsula Business Park
Peninsula Business Park, P5, Food Court, Mumbai, Maharashtra.
+91 93 4458 2635

Tilaknagar
11, Akshata Building, Opp Sahkar Plaza, Mumbai, Maharashtra

Multi Function Complex
Amazing Hotel, Multi Function Complex, Raipur, Chhattisgarh



View More Information...

Customer satisfaction rating
81%
Complaints
637
Pending
0
Resolved
507
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon 09:00 am - 06:00 pm
Tue 09:00 am - 06:00 pm
Wed 09:00 am - 06:00 pm
Thu 09:00 am - 06:00 pm
Fri 09:00 am - 06:00 pm
Sat 09:00 am - 06:00 pm
Sun Closed

Cafe Coffee Day related photos (226)

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Cafe Coffee Day Complaints & Reviews

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[Resolved]

 preethibalu
I visited Coffee Day branch in Vidyaranyapura around 11:45 am and was in a hurry to go to a bank. I placed my order to one of the staff member, who was at the counter, and told her that I want Devil's Own for "PARCEL". Yes I did not use the word "TAKE AWAY", but did mention parcel. The person's name being Vedanjali, she was busy conversing with the other staff member about another customer. I repeated my order again, once again telling her that it is for parcel. She billed the order and I paid Rs.140 for the same and was asked to take seat. After waiting to my shock, she did not parcel, but asked me to drink there. I told her it was not possible and asked her to just pour it in another cup so that I can take it. I did not know that without paying the entire amount again I cannot get my coffee. So I told her that ...."forget it, I'll pay, but give me my coffee". She then called her manager and explained the whole story to him. I already lost 20 mins...waiting and arguing there. To my utter shock she later started chatting with the manager completely ignoring me. I had to leave the place without my coffee and without my money.
Vidyaranyapura Coffe Day is running hooliganism, the staff are barely trained, they threaten the customers. Please do take necessary action againgst them.
My name is Preethi and can be contacted at [protected].

Thank You,
Preethi
Complaint marked as Resolved Aug 13, 2020
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    [Resolved]

     naagesh10
    Unfortunately, I had a masala mint sandwich at Cafe Coffee Day, 496, Binnamangala, CMH Road, Indiranagar, bangalore around 3 pm on March 1, 2012 and to my surprise found a stappler pin in the sandwich. Luckily, I could remove it from the mouth. Imagine what kind of cleanliness the Indian restaurant maintains?

    Visit Cafe coffee Day unless you are ready to chew even stappler pins with your sandwich.

    Nagesh
    Complaint marked as Resolved Aug 13, 2020
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      [Resolved]

       .....1234
      Dear friends


      This is nice and well branded company but management is so stupid , if you join this company and went to others company then no buddy will hire you , its true , and i seen lots off employees facing problems and all.why because some stupid area manager and management.





      Please think again . and join this company there is no growth for you and your will work as a ded man..
      Complaint marked as Resolved Aug 13, 2020
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        [Resolved]

         deekshas
        Found a stone in Sandwich

        Had been to CCD located in a corporate campus in Bangalore. I ordered for Channa sandwich and to my bad luck I bit a stone almost breaking ma tooth. It was size of a channa. On complaining, the staff did not come at first to even look at it. Later on calling the staff again, they came and took a pic of the stone. they said the spoke to the boss and have mailed the pic. But how does it make any difference to the customers. instead of compensating the customer, they were charging the entire bill. Nowhere have I seen such kind of behavior. the staff pretends as if they have come across such instances for the first time and tell they have no policies in place for such blunders they make. Do not feel like visiting CCD anymore. pass on to you friends and colleagues as well. Next time you eat, do not blindly eat. remember CCD is not al that hygienic.
        Complaint marked as Resolved Aug 13, 2020
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          [Resolved]

           kavyashree
          Hi,
          I would like to complaint on cafe coffee day regarding the violation of constitution of India,
          today i.e; 3 of February 2012 in nagarabhavi 2nd stage. I noticed that some people where smoking in Cafe Coffee Day.
          when we asked the Cafe Coffee Day employees that they are not supposed to smoke in public place. They just gave a answer that they got a permission from the authority and these facilities are only available in Cafe Coffee Day and they have also allotted a last two tables for the smokers. I just want to tell that if they allow the person to smoke in that last two tables it doesn't mean that the smoke will not reach the person who is sitting next to that place or some where in that hall. they are also spoiling others health. More over its a violation of constitution of India and contempt of court [supreme court] so kindly consider this as a serious issue and take necessary action.
          Thanking you.
          Complaint marked as Resolved Aug 13, 2020
          I observed the same in CCD, Hormavu, Outer Ring Road, Bangalore.

          I have mailed CCD regarding this today (19th May). The Pathetic part is the work personnel are providing match boxes to the customers. I hope the CCD management take some action on this and don't ignore this for their sales.

          Few customers also argue that they have right to smoke and don't care about others' health and inconvenience.

          Below link provides the rules regarding prohibition of smoking in public places
          http://smokingbanbangalore.wordpress.com/
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             Blossom Angel
            i along with my one frend on 30 jan went to cafee cofee outlet at east patel nagar , we ordered one hot cofee ,one cold cofee and one choclate fantasy . and they asked me to do the payment first , i went to do the payment counter and given them rs 1000 , and they asked me to give the change as they were not having it , i have given my debit card to them and they charged me rs 255 , and immediately i received an sms stating "YOU HAVE MADE A DEBIT CARD PURCHASE OF INR RS 255 30 JAN INFO :VPS * CAFE COFEE . TOTAL AVBL BAL is INR 21352.21 . after this sms when they have alreday deducted rs 255 from my debit card . the payment counter guy came to me and denyied the money they charged to me through debit card . and there was a heap of arguement between me and the florr manager , its was very disgraceful, embarrasing for me and its distasteful , so forcebly they have take cash payment from me rs 255 , i request the authority to take necsessary action againt this outlet my email id [protected]@gmail.com
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              [Resolved]

               behl.gagandeep76
              This is to share with you about pathetic services at cafe coffee day outlet at Vaishali, Jaipur.

              I have visited captioned outlet quite sometime. The visits have really shaded my best experiences of cafe day across india.

              The outlet is damn dirty and taints the image of cafeday. The people running the show are without the uniform, most of the time. They work with an attitude (specially the main person).

              I am forced to write this mail to you because today is the third consecutive visit in which they serve just half a glass of coffee and the balance is all froth. They must be saving lot of raw material and getting awards for cost cutting. Apart from this the invoice issued is always very light and really hard to read. The pics of the same are attached. The same will be pasted along with my experiences on cyber space, food dept site and tax dept. site.


              Less quantity served / poor quality of food / invoice given can not be read
              Less quantity served / poor quality of food / invoice given can not be read
              Complaint marked as Resolved Aug 13, 2020
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                Cafe Coffee Day — Poor quality [Resolved]

                 arghya.das.1
                This is regarding the poor quality of coffee served in the Banaswadi ORR branch of Cafe Coffee Day. We went and ordered two...
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                [Resolved]

                 Gayatri Shanbhag
                Today I had been to CCD with my daughter and had coffee plus got some paneer sandwich packed. When my child opened it at home and started eating there was a human ( I hope so) hair in it. I rang up the outlet ( Premchandnagar-) talked to them , area manager Mr. Fernandese got in touch, but he says " this is the first ever time it happened"
                Dear CCD top boss, I paid rs 70 for this dish and 25 for taxes(?). I think even a roadside thelewala will be better than this. He at least does not charge for this (mis)service.. At Gandhinagar Apollo Hospital thee is a CCD at the ground floor , full of flies and filth. Unfortunately last Saturday only I had witnessed this.Onus is both on hospital and CCD
                Gayatri Shanbhag
                3/9/2011
                Ahmedabad
                Complaint marked as Resolved Aug 13, 2020
                Found a stone in Sandwich

                Had been to CCD located in a corporate campus in Bangalore. I ordered for Channa sandwich and to my bad luck I bit a stone almost breaking ma tooth. It was size of a channa. On complaining, the staff did not come at first to even look at it. Later on calling the staff again, they came and took a pic of the stone. they said the spoke to the boss and have mailed the pic. But how does it make any difference to the customers. instead of compensating the customer, they were charging the entire bill. Nowhere have I seen such kind of behavior. the staff pretends as if they have come across such instances for the first time and tell they have no policies in place for such blunders they make. Dont feel like visiting CCD anymore. pass on to you friends and colleagues as well. Next time you eat, dont blindly eat. remember CCD is not al that hygienic.
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                  Cafe Coffee Day — misbehavior by ccd manager and staff [Resolved]

                   Aman Kaur
                  hi, i am amanpreet kaur, me and my freinds have a very bad experience with CCD in city centre bathinda near court complex.i...
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                  [Resolved]

                   raymant
                  dear sir
                  on dated 30 july at 1.26 am i went to cafe coffee day sco 469-70 sec 35 chandigarh..
                  i ordered for 2 cappucino coffee and i had a freecharge coupon which states one cappucino free with one. but the authorities refused to redeem and harrased me a lot..
                  please look into the matter and oblige..
                  thanks n best regards
                  Complaint marked as Resolved Aug 13, 2020
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                    [Resolved]

                     nikhila2102
                    Coffee day is FORCING customers to buy some cookies and choco sticks by adding it to their bill, even though they never ordered it. They even try to convince people to buy boxes of chocolate sticks for Rs.250 by telling them that it is for some charity. They don't let you go even if you say you are not interested.

                    Ultimately most people just end up paying extra for it, just to get rid of the annoying Coffee Day staff. This has to stop, as we customers are not ready to forcefully buy things that we dont want. There needs to be some action taken against Coffee Day so that Customers do not have to go through this.
                    Complaint marked as Resolved Aug 13, 2020
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                      [Resolved]

                       vikash1234
                      HELLO,THIS IS VIKASH AND IM FROM BANGALORE.
                      I'D LIKE TO GET THIS THING TO YOUR NOTICE.
                      FEW DAYS BACK I HAD GONE TO CAFE COFFEE DAY(BANASANKHRI 3RD STAGE,KATHRIGUPPE BANGALORE-560085) AT 11PM
                      AND I HAD ASKED FOR A PARCEL OF SOME PASTRIES(TAKE AWAY)
                      I HANDED THE CASHIER A 1000 RS NOTE
                      AND HE TOLD ME "I DONT HAVE CHANGE"
                      AND THEN HE STARRED AT ME FOR A WHILE AND HE HANDED ME THE CHANGE.
                      (THERE WERE LOADS AND LOADS OF CHANGE IN THE DRAWER).
                      I JUST TOLD HIM "YOU HAVE IT RIGHT"
                      AND VERY RUDELY HE HANDED ME THE CHANGE SAYING ITS BECAUSE YOU WANT IT
                      AS IF IM GONNA WALK OUT WITHOUT TAKING MY MONEY BACK.
                      NOW ALL I WANT FROM THIS COSTUMER COMPLAINT FORUM DEPARTMENT TO DO SOMETHING ABOUT IT .
                      AND KICK ALL THOSE "MOTHER[censored]ING EDIOTIC PEOPLE " OUT OF THEIR JOBS.
                      AND I HOPE THIS IS GONNA BE TAKEN CARE BY YOUR DEPARTMENT GET THIS THING ON TO THE NOTICE TO THEIR RESPECTIVE FRANCHISE OWNERS.
                      I HAVE DONE MY JOB ITS YOUR TIME NOW .
                      Complaint marked as Resolved Aug 13, 2020
                      hey this is vikash again
                      i've reported a complaint on july 19th and till date nothing has been done about it.
                      i dint even get a single reply saying k your complain has been taken care of
                      but you know what i knew it from the day i launched the complaint.
                      you know u people should open one forum for complaint against your consumer forum department.
                      and i'm dead sure no ones even bothered to read what complaints we people have registered.
                      so read this carefully
                      " I DONT KNOW HOW IT WORKS, BUT LET ME TELL YOU ONE THING YOUR DEPARTMENT SUXXXXXXXX"!!!
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                        Cafe Coffee Day — regarding pf [Resolved]

                         thankachan prasad
                        THANKACHAN PRASAD,
                        RESPECTED SIR/MADAM
                        ...
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                        Cafe Coffee Day Devil's Own — charged extra without order [Resolved]

                         yneha
                        I went to cafe coffee day, Jawala Heri branch, Paschim Vihar. I ordered Devil's Own which costs 107 as per the menu and...
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                        Cafe Coffee Day — PF not received [Resolved]

                         reubendavid
                        Dear Sir/ Mam
                        My name is Reuben David
                        Emp ID:G1011
                        PF No:25459/17504

                        I have applied for...
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                        Cafe Coffee Day Square, Mallya Road — Parking Security [Resolved]

                         prashubs
                        Hi,

                        Today, 8th April 2011, I had been to Cafe Coffee Day Square, Vitall Mallya Road, Bangalore. Me and my friend...
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                        [Resolved]

                         mohan.m
                        Dear sir,
                        this is mohan.m from chennai. i'm before working in cafe coffee day past 25 month( aug2007to nov 2009) but i did not get my pf and they not responsible to me please take action and do the need full as soon as possible.
                        my pf no:11186
                        est code kn/bn/25459

                        thans & regars
                        mohan.m
                        mohan.[protected]@yahoo.in
                        [protected]
                        Complaint marked as Resolved Aug 13, 2020
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                          [Resolved]

                           rahulassam
                          Hi,
                          We went to cafe coffee day in TGIP Mall (opposite sector 18) for a cup of coffee today . I ordered a Devils Own( cold coffee ) and my wife ordered a Cafe Latte with a slice of Chocolate fantasy cake. Without asking he gave me a large coffee. There were cockroaches on the side of the counter and a terrible stench near the sofa on he left of the counter when I mentioned to the person at the counter he said he could not do anything about it since the pest control people had come in two days ago and they could not do anything. then I asked about the stench and he said that it was due to a blocked drain and has been that way for a few days. he just did not bother. Terrible hygiene at such a well known cafe ..Unexpected....THe health department should be notified about the same . Pathetic
                          Complaint marked as Resolved Aug 13, 2020
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                            [Resolved]

                             VIKIDVILDVIBE
                            Hello,

                            I wanted to complain about the CCD manager at Grater Kailash-1, N - Block market, New delhi....I cannot recall her name i think it was namrata or something. Well she is a of the first kind. I do not know CCD being such a Big company how can they hire someone with no brains at all. I saw her shouting AND YES SHOUTING I MEAN IT. in the middle of the cafe on her staff in between shift and in front of guests( I think there were 5-6 more tables there) any ways its a very small cafe and when i called one of the employees to ask why do you listen to her like that the reply i got was "We cant do much shes like this to everyone" and "What can we do we are only team members" " We have to save our jobs" and stuff like that. Some of them said that she even ruined the reputation of the area manager recently and he was changed his job because of her. I am also from the same industry since very long i belong to a much much bigger chain and i am working as the Executive chef for it.

                            Very sad to see some1 Ruining the name of such a good running brand in the market.

                            Sorry for you guys. Or whoever is trying to keep a blind eye on such unprofessional attitude.

                            Hope someone reads this and trys to make a difference

                            Cheers
                            Best of luck.
                            Complaint marked as Resolved Aug 13, 2020
                            Cafe Coffee Day at GTB Nagar, N.Delhi

                            Every time I go they ask me for change(as if I own the counter).

                            I asked for a shake they handed me soda aginast my will(as they have ran out of something) as I have paid in advance they didn't bother to refund.

                            not only did I feel humiliated but also I felt I was cheated.

                            Ofcourse I will never step into that store ever(I don't think it makes any difference to them).
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