Cakesportal.com — cakesportal.com order number #3434 has been cancelled and not refunded.

Website:cakesportal.com

I had placed an order for a cake on 15th of july, 2020 to be delivered on 18th of july, 2020 with standard delivery time 12 pm to 4 pm. There was no intimation regarding delivery.
At around 11:00 am -18th july, i contacted them through the email address given in the website to give details of the delivery executive. I got a response which said that i need to give the receiver's phone number (Which was optional while filling the form) so that they can share the details. Since, this was suppose to be a surprise gift i gave them my mobile number.
Later, i get a reply stating that they cannot deliver to my location - maraimalai nagar and the order has been cancelled. They will transfer the money to my wallet on the website.
If they are not delivering in my area, why would i want this money in my wallet?
So, i asked for a refund of the amount and not for it to be added in my wallet to which i got no response.
If they cannot deliver to a particular location, they shouldn't have accepted the order.
This website is a scam, there are only e-mail ids in the website in contact us section. There is no phone number.
I need them to refund the amount to my bank account.
Was this information helpful?
No (1)
Yes (33)
Complaint comments 

Comments

Was your issue resolved? Did you get the refund in your bank account?
Subbraja's [Complaint's author] reply, Sep 15, 2020
Nope. They added the amount to the wallet in their website which is basically useless as they don't seem to deliver anywhere in India. They did this after I made a complaint with the payment gateway to not let these scam websites to avail their services.
ITS a fake portal they will never deliver or they dont reposnd to mails, please do not order from this cakeportal.
I had placed an order for cake on 7th Feb. 2021 order no #9712.
I received an email regarding confirmation of the order.
later on I received an email from Mr.jatin stating that "dear customer,
we are rally sorry to inform you that currently we won't be able to deliver the product at your location as our merchants are too far from your location. hence, we have to cancel your order and your refund would be initiated within 7 working days"
so I asked for the refund but yet I have not received any refund nor they reply any email.
If they cannot deliver to a particular location, they shouldn't have accepted the order.
This website is a scam, there are only e-mail ids in the website in contact us section. There is no phone number.
I need them to refund the amount to my bank account.
I placed an order on 17/4/2021., my order has been accepted, after 10 mins I received a mail regarding cancellation of my order abd they said they will be refund my money within 7 working days but still I yet to receive my money back, I sent lit of mails regarding this but ni rply from their side.

### service!!
No phone number; no response; NO DELIVERY
I lost to a combo of cake and flowers for my sis bday!
STAY AWAY.
THis is cyber fraud!!!
Crappy people
An order has been placed today i.e. 31/07/2022 having order ID 43683 with a commitment from their end that the same would be delivered by today. "Track order" is showing the delivery within 3-4 working days. This was an anniversary gift whose anniversary falls on this day and importance of getting the gift on later day would not have that importance.
Such false commitment would lead myself not to place order further or recommend others not to place order.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint