Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

From 11 am there is no electric supply
I called more than 10 times but they didn't come for checking the problem
We are suffering from 11 am and till yet no one come from cesc office
I called in customer care 10 times but they only said yes sir we are taking complaint against your issue
We will solve your issue very shortly
See from 13 hrs they have given 3 docket number but still no one came
Docket no. Are -
[protected]
[protected]
[protected]
In this summer if we suffer like this
How can we give good feedback for cesc

To 4th apr ‘16
The district engineer
Cesc ltd, kamarhati office
Bt road, belghoria

Sub : fault not rectified as promised from the de and misbehavior on your part and that of your
Emergency support staff

This is to bring to your notice the following :

A) there was disruption in power supply in my house on 30/3/16 and i informed through the helpline number
B) the support staff arrived and misbehaved and though i could observe that the meter was in ok condition and informed them but they completely ignored and sealed the meter from further usage and informed me to visit this office the following day and pay for damaged meter
C) i remember to have met you and after several persuasion you agreed to send in your personnel to verify the facts and assured to replace the meter if it is ok and had it not burnt out or damaged
D) another set of technicians informed that the meter was ok and restored connection hence my predictions was correct and it also proved that your support personnel who visited the previous day was incorrect in their findings and i suffered as a result
E) as per your promise you were supposed to replace the meter and changed the old wirings but instead you threatened me to disconnect my connection which i have been using for the last thirty years !
F) further i pointed out the anomaly in the bill for consumer no. [protected] where the load is showing as 1.0 kva or 0.8 kw which is a contrast since i have paid deposit in may 2007 to enhance the load and the helpline no. Promised to rectify it in the next bill

Thus basis above please inform

A) on what basis my meter was sealed off on 30.04.16 & on what basis it was restored the following day ?
B) when you will be replacing the meter with associated wirings for which i have sent you a written communication in june 2015 and followed up with several reminders ? I believe you were supposed to do this when i enhanced the load in may 2007
C) on what basis did you threaten me to disconnect my connection ? Are you competent enough to comment on electrical wirings – in that case you need to point it out rather than misbehave with a customer in distress

I understand that presently cesc is changing the old cutout alongwith mcv switch and hence i would need you do the needful at the earliest as the onus lies on cesc for upkeep and maintenance and as per above submissions you may want to consider to write me an apology letter

Regards
Dhriti r sil
Copy to : general manager customer grievance cesc

Net Amount(Rs.):320.00
(Rounded off to the Lower Multiple of Rs 10/-)
Customer Id : [protected] Net Amount for online payment (Rs.):310.00
Billing Month : 02/16 Due Date : 31/03/16

After making e-payment of the said amount on the due date I have yet to receive the e-receipt. Actually after the payment in the the normal course the receipt is generated soon after, but this time it got stuck. BILL_CESC_REF No is FSBI[protected].

Kindly help.

Regds.

This is to draw your kind attention that today I have got the electricity bill in the name of Shreya Gautam BL-B, 5 Despran Sasmal Road Kol-700108, and for the 3rd time in a row we are getting abnormal electricity bill (7500/= near about per month which is increasing per month last bill was of Rs 23000/= clubbed together) which is not at all possible with 10-12 tubelights, 4 fans, 3 computers and 1 inverter. We had also made a complaint to CESC regarding this, but from our point of view we are getting negative response.

Consumer No:- [protected]
Consumer ID:- [protected]
Meter No:-4121531

I have paid February, 2016 bill of amount Rs.260/- through Paytm Gateway. In Paytm status shown as successful and receipt also has been generated. But then we receive a sms from CESC declaring payment not done and bank to be contacted. But from bank I also receive a sms which says that the said amount is deducted successfully.My transaction detail is as follows:
From Paytm:
Transaction receipt
Order no: #[protected]
Receipt number for future reference:- 16032111380251000651261511280060610216400000001205
Please find the attached Transaction Slip

Please let us know the amount actually credited in CESC A/c or not, because i have also
received transaction receipt from your end as per trial mail..


If the amount not credited CESC A/c, I have to be claim the money from
Paytm..

Thanks & Regards

Tanoy Das
Contact: +[protected]
Email:[protected]@gmail.com/[protected]@gmail.com

I have paid February, 2016 bill of amount Rs.1090/- through Paytm Gateway. In Paytm status shown as successful and receipt also has been generated. But then we receive a sms from CESC declaring payment not done and bank to be contacted. But from bank I also receive a sms which says that the said amount is deducted successfully.My transaction detail is as follows:
From Paytm:
Transaction receipt
Order no: #[protected]
Receipt number for future reference:- 16031817254859000142956590680500010216400000003258
Fri Mar 18 2016
[protected]
Moumita.[protected]@Dastur.Com
Bill Payment for Calcutta Electric Supply Corporation (India) Limited [protected] for Rs.1090 Rs.1090
Total Rs.1090
Amount paid Rs.1090
Bank Details:
POS ID:7000981

I have not yet received bill for feb 16 sent by EDCON courier on 11.3.16. CON NO [protected] fvg Subrat Kumar Kundu. pl note it is a new connection and for the first time bill has been raised. Address : Panchsheel vatika
flat no H, Floor 3, Block 3,
BH/ 25 M B Road, By the side of
Birati Big Bazar, Birati, Kolkata
700051.
request you to send the bill on priority basis.
regards
subrat kumar kundu
mob [protected]
[protected]

I've already deposited bill amt of Rs 530 for cons no [protected] & another amt of Rs 780 for cons no [protected] on 14/0/2016. Though your system generated a confirmation of your company's receiving. But 3 sms came as the non-receipt of bill amt Rs 780. Kindle let me know the amt has been deposited or not as early as possible. Mob No : [protected].

Sir,

This is to bring to your notice and also to place on record a very peculiar situation I am to face due to the apathy of your service engineers.

Some days back, I had lodged a complaint, docket no. [protected] when the wires connecting my meter to my main switch broke.

Since then, I have had my meter replaced on installing an air conditioner. Both sets of engineers have advised me to have the wires connecting the meter to my mains replaced immediately as to avoid any hazard/disaster.

In the event of my undertaking such repairs myself I leave myself open to charges of tampering.

While both engineers agreed it was their job, neither agreed to undertake the work.

Kindly have this matter examined and rectified early, as this is a potential disaster waiting to happen.

Thanking you,

Consumer No. [protected].

Sir,

This is to bring to your notice and also to place on record a very peculiar situation I am to face due to the apathy of your service engineers.

Some days back, I had lodged a complaint, docket no. [protected] when the wires connecting my meter to my main switch broke.

Since then, I have had my meter replaced on installing an air conditioner. Both sets of engineers have advised me to have the wires connecting the meter to my mains replaced immediately as to avoid any hazard/disaster.

In the event of my undertaking such repairs myself I leave myself open to charges of tampering.

While both engineers agreed it was their job, neither agreed to undertake the work.

Kindly have this matter examined and rectified early, as this is a potential disaster waiting to happen.

Thanking you,

Consumer No. [protected].

I have already paid CESC Bill for the month of January 2016 amounting Rs. 150.00 by online sbi. But I have not yet got acknowledge slip till today. Kindly send my bill payment acknowledge slip in my e-mail id: [protected]@gmail.com.

I have made a payment of Ra's 530/ through ICICI Bank on 29.02.16 that is already debited from my accounts but I am yet to receive the CESC receipt. My Consumer Number is [protected] and my Consumer ID is [protected]. Please resolve this issue at the earliest.

Mayukh Banerjee

Email : [protected]@rediffmail.com

Sir. I have applied for new meter. My ref no is 05/05169/16. Enquiry was done on 26/02/16.but no further information is given by cesc.panihati regional office.

My new meter enquiry done on 26/02/16.ref no.5/05169/16.bt nomore response given me by cesc yet.please look after about my problem.

I, Sabyasachi Majumder with CESC consumer nos [protected] want to change my billing address to Amrapali Point, Flat 4A, 59F Bosepukur Road, Kolkata -700042. Also note that I am no longer in C/O Mr D.B.Ghosh.

The Chief Commercial Manager, CESC, South Regional Office,
6, Mandeville Gardens, Kolkata – 700 019.
Sub: Con. #.[protected].
Dear Sir,
We are out of station for the last six months, and will be for a few more months.
The electricity meters are inside the Land lady’s premises. She is also out of station.
We have received high power consumption bill. This is putting a strain on our meager financial resources.
You will surely agree that, we are being taxed for an issue we have no control on.
Requesting you to do the needful to avoid any further exorbitant bills-till we return back to Kolkata.
Please Note: As we have not consumed a single unit of electricity, we will not be able to make any payment towards this bill. Further, please revoke the disconnection order-if any and oblige.
Thanks.
Sincerely yours,
N.N. Banerjee

Sir,
I make payment of bills of the following consumer nos :-
( a ) [protected]
( b ) [protected]

While I have received the bill with consumer no [protected], the other has one been received online .

Please send the bills online hereafter every month to enable me to pay online immediately .

Faithfully,

Hirak S Sen
Mr

Dear Sir/Madam,
please take action as early as possible and inform me what is the status ?
I have my bank statement and mob sms confirmation also that payment done successfully.

Docket no 3163321


Regards,
Narayan DebGupta


[protected] Forwarded message[protected]
From: NARAYAN DEV GUPTA
Date: Mon, Feb 22, 2016 at 11:07 PM
Subject: January'16 bill: paid by online
To: [protected]@rp-sg.in


Dear Sir/Madam,
on 18/2/2016 submitted the online payment for January2016 paid through Debit / Credit card
Transaction details : VIN/WWWPAYUMON/[protected]/1
Dated 18/2/16 Amount Rs.640 /-

Till date I have not received payment receipt of customer id [protected] for January'16. Please confirmed me what is the status ?

Customer ID [protected]
Customer No [protected]
Consumer Name And Address
BULU ADHIKARY
GR-FR;FL-A
53/58 (HOLD-201) R N
GUHA ROAD GOLPARK
LP-121/12
KOLKATA 700 028

Consumer no is [protected] and [protected]. I paid the january2016 bill through online from my debit card on 12.02.2016 at 12.40am. But EBILLs are not generated . But i received message from my bank that Rs 850 and 940 were spent from debit card . tried to contact helpline no but could not reach them. So please send the e receipt of my january cesc bills in my mail [protected]@gmail.com. Thanks a lot . Please help me ...

I tried to pay my electric bill and paid 580 INR for December bill. This time also money was deducted and payment from my SBI account was shown successful. But then browser showed some error. I again checked but found that receipt of payment is not given in cesc website. It again gives the option to pay bill instead of receipt when I entered my consumer Id. Details of transaction:
SBI Branch: Indian Institute of Science
Reference no. IG0BLMHAA4
BILL_CESC_REF FSBI[protected]
Time 08-Feb-2016 16:42 IST
Consumer Id: [protected]
Consumer No [protected]
Kindly give me receipt of payment and update system such that it shows payment done or return my money.

My customer ID is [protected]. I had paid bill amount for Rs.720/- on 05/02/2016 thorugh Billdesk. The said amount has been devited from my SBI Bnk amount vide Ref No.IG08LCNBY6. But the payment is not reflected in your portal. Billdesk is not attending my talephone thanks to their callous attitude.towards customer.
Please look into the matter immediately.

sanjay mukhopaddhyay
M no.[protected]