Canara Bank — kcc (kisan credit card)

Kindly update the status on my below email Id
Dk7918758@gmail.com

sir please fast reply my camplaint .so big money 16, 937crupees not add my accound canara bank

Hello,

I am Rahul Sharma. My saving account number is(4781101001571)Branch.: shivpuri m.p.). I purchased amobile from amazon.in and paid from my visa debit card *0953. The amount is 16937/-. But i canceled my item in 5 days complete i. E. 25.01.2019. The refunds for the same were initiated and successfully processed to my debit card and i got refund reference numbers for the product, it has been about a week and yet the amounts are not reflected in my account.

I contacted my bank customer support. They are not able to locate the refund with these reference numbers.

I contacted to bank customer support. They are unable to do anything for this refund. Their customer support service is very poor. So, they advised me to contact the branch. The branch is also unable to help me with the same.
The reference numbers are.:
74332749026902589749160 (Refund successfully processed on 25/jan/019)
These amounts are not reflected in my account.

These are the copies of the emails sent by the amazon to my email id rah81601@gmail.com for refund-

Hello,
—
This is to confirm that refund for amount 16, 937 has been successfully processed on 25-JAN-19 and the amount should reflect in your account by now.

The refund details are: authorization code for sale transaction
Refund reference 74332749026902589749160
Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 5 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon.in

I have also complained in my bank and the confirmation from the bank is following.:
—
Your complaint has been registered under public grievances redressal system. The complaint reference no. (Crn) is 1819AP1634.
You can use this crn for on-line tracking or, in all your further communications regarding this complaint. You can track your crn by clicking the below link:
Canara public grievances redressal system
Disclaimer: this email may contain privileged information and is intended solely for the addressee, and any disclosure of this information is strictly prohibited, and may be unlawful. If you have received this mail by mistake, please inform the sender immediately and delete this mail. Any information expressed in this mail does not necessarily reflect the views of canara bank. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the bank. The recipient should check this email and any attachments for the presence of viruses. The sender declares that no liability can be cast upon the sender for any error or omissions in the contents of the message that arise, as a result of e-mail transmission and further declares that the sender cannot be made liable for any loss suffered by any person, on account of having acted upon any messages which are vitiated by error, omissions or interception.
—

I have already contacted canara bank customer care to solve this issue but there is no use. Please resolve it and credit my refund into my account. Plz, help me. Diwali festival will be coming soon. I have needed my amount. Plz, help me as soon as possible.
Thanks and regards.
Rahul Sharma
rah81601@gmail.com
2-02-2019