Canara Bank — pathetic customer engagement and satisfaction canara bank margao branch

Address:

403601

I visited the margao branch on 3rd august2018
I met savia fr ac closure, she gave me the forms and sent me to mr basu the one sitting on the first counter just besides cash. When i approached him he told me plz come tom!! The time on my watch was jus 3:30! I asked him why do i have to come for ac closure tom?? I too work fr a bank!
I told him plz get the same sorted today!
He told me to wait! I asked him how long! His answer was it will take a while!!
However later he called me asked me to sign! The form!! Told me to transfer the due amt!
I asked him to check the sign as this was the ac i opened in 2008!!
He said the signature was fine!!
I asked him when will he process the ac closure! He said today cant be done it will be done tom early mrng!
He assured me that he will give me a call! But there was no call till i callee him in the evenin at 4 he said sign is wrong! U come to the branch!!! So pathethic and such behaviour’.

Really dissapointed!!

I understand its a govt bank but such service???