[Resolved]  Canara Bank — refund amount pending

This is to bring to the kind notice of canara bank, regarding the pending refund of rs 4361 to my account after a failed railway ticket confirmation. The ticket booking service provider (Yatra.com) has confirmed that a refund to my account from their end was confirmed on[protected]. However, the amount is yet to be refelected in my account. The refund reference number (Arn/rrn) for this transaction is 640728.
Kindly look into the issue and do the needful at your earliest.
A b medappa.
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Sep 1, 2018
Complaint marked as Resolved 
Canara Bank customer support has been notified about the posted complaint.
Aug 28, 2018
Updated by Medappa
It has been 10 days until today and my refund amount has not been credited to my canara bank account.Furthermore, the Canara Bank Toll free customer care number is out of service.I kindly urge Canara Bank customer care to resolve my issue at the earliest.
Complaint comments 

Comments

Dear Customer,

Would request you to please share your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care !
Medappa's [Complaint's author] reply, Aug 25, 2018
Hello, Yatra.com. The Booking reference number is 180887535644.My registered email is shashankmedappa@gmail.com. Kindly do the needful at your earliest.Thanks
Dear Mr, Medappa,

Greeting from Yatra.com!

We would like to inform you that as checked refund of INR 4361.00 was processed from our end on 18th Aug 2018 in your same mode of payment and refund reference number has been shared with you. Request to kindly connect with the bank grievance cell and share the refund number. In case bank deny regarding refund. Request to kindly share the bank written document for us to take it further.

Thanks
Yatra Care
Medappa's [Complaint's author] reply, Aug 25, 2018
Thank you, Yatra.com.The original intent of my complaint was to alert Canara Bank.I'm aware that you have initiated refund from your end.Since, Canara Bank's consumer care consumer care service was unresponsive, I posted my grievance on this platform.Thank you for your cooperation.Waiting for the team from Canara Bank to do the needful.
Your Welcome Sir! do feel free to connect with us if required. Regards, Yatra Care

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