| Address: Sadar Bazar, Raipur Chhattisgarh |
1. 19th may i visited the bank to check about the formalities required, i was asked to submit the deceased claim form by the staff.
2. I appeared again on 26th may 2020 to submit the filled form but was denied to accept by the staff.
3. I re-appeared on 28th may 2020 and submitted the application (In plain paper, attached for your reference) along with the deceased claim form and got the receiving stamped.
4. Inspite of all submission, later during our conversation you requested to submit affidavit mentioning that the locker keys, fd advice and passbook has been lost/missing.
5. I had to travel all the way to raipur again and submitted it on 6th june 2020 (Attached for your reference)
6. On 6th june in person you informed me that you shall wait for 7days for the court order by ashish awasthi. I. E from 15h june to 22nd june now the demand is for 14 + days.
7. Again i visited the branch on 4th july 2020 and the agm mr naik and mr parida from ro has communicated to me that please visit on 7th july 2020 and we shall proceed with the claim and issue the dd and break open the locker.
Mr. Naik also told that he shall not accept any letter from whosoever stating that we gave enough time to produce the court order to the other party.
8. On 7th july 2020, miss soni asked me to again fill the form afresh and then she will process the claim on mr. Naik (Agm) provides the saction but mr. Naik was not in branch so i was told to visit in the second half hours. During second half mr naik and mr mandal clearly told me that i cannot process the claim because one lawyer has sent the legal notice asking extension till 15th july 2020.
9. I am a lady with two kids, not staying in raipur city, during this period of corona, mr naik and mr parida is making me run to the branch unnecessarily without any reason.
10. As per bank records i am the sole nominee of the deceased account and just because one lawyer is submitting a legal notice again and again asking extension every 15 days the agm mr. Naik is following him.
11. There is no order issued from the court, and the lawyer has got no legal authority to interrupt on banking operations unless the banker also wants the same.
12. I have given my complaints to the cmd, ho, zo, ro but mr, naik says you can go on complaining i will not proceed and will wait for the court order for an undefined time.
Central Bank Of India customer support has been notified about the posted complaint.