| Address: Thane, Maharashtra |
This is with reference to my Chevrolet Beat LT, which is 2010 model. I bought this car from SC Auto, Thane (Mumbai) in May 2010. My vehicle has run so far 29249 km. I did my last servicing on 22nd Feb, 2014 @ 28604 km. Surprisingly, the car is in SC Auto workshop under overheating engine case since last 7 days. After due check, the workshop people called me and told that the overheating still persists after few parts change and they have to change the entire head of the engine.
There was a serious service lack in my last service, when I had oil change, break pad change and couple of other replacements, at that time the service people without go through the proper check up they just said everything is ok. Right after 1 month the vehicle is in workshop, cause of overheating of engine. Why did not the service people notice it in my last service. This is purely inefficiency of chevy service centre. They always misguide the loyal customers and very poor service.
The service centre has given total estimation of Rs. 70000/- to be spent for entire head change, parts replacement, labour charges, etc.
This is a serious concern, I wanted to bring this to all my dear chevy fans and appeal guys this also happens with Chevy cars. In all their TV commercials, print ads, they shout and say chevy gives the engine guarantee of 3 yrs or 100000 kms. How come the engine would be out @29000 km and at service level fault. The Chevy manufacturing of vehicle does not hold truth what they are committing...
I am not in a state to spend 70K just for no reason and what is the guarantee that i will get my vehicle at the earlier condition or how much more i can drive tht defective piece.
Aug 14, 2020
Complaint marked as Resolved Chevrolet India customer support has been notified about the posted complaint.
Apr 22, 2014
Updated by deepak.deepak9 Drop me a message for any clarification on
deepak.[protected]@gmail.com or can call me on [protected]
I am a proud owner of Chevrolet Beat ( KL- 41 F 3376). Had purchased my car on 2011 and is under 3 year warranty.
Within a year or so my car had developed recurring maintenance problems even though i had always serviced my car at authorised service centres and on time.
Now over a period of 9 month my cars service service lamp seems top be glow intermittently. When the service lamp is on, my car has very less pick up and its turbo becomes very noisy. For this i had taken the car to the service centre and each time they replaced some parts and ensure me that the problem is solved and wont come again.
But the service lamp glows again and the problem starts within a few days o[censored]se after the service.
The car had been to service twice with the same problem. and each time the problem could not be solved.
Now on 10 July 2014my car was again given for maintenance at your GeeYeeM Showroom/ service centre at Nettoor, Ernakulam. They informed me that my cars intercooler is damaged and needs replacement. For which i had to pay Rs 16000/- to replace the same. Even after that the car was misfiring and was not performing well.
Since 15 July 2014 i have been asking them about my cars repair status and what exactly is the problem, but there was no proper response from the service adviser. On enquiry when can i have the vehicle back, the service adviser was so ignorant. Even after repeated calls and request from my end no one seems to be bothered about at least updating me about my cars service status. Even the service Managers whom i had contacted today morning promised me to give a call back with the details. But he too failed to keep his promise. Later i tried hios no all day but was switched off.
This was least expected from a company of your stature and name.
The faith that i had with Chevrolet is let down by the recurring maintenance problem i am having with my car, even after regular & timely service.
I request you to kindly do the needful, so my car can be serviced and solve all the maintenance problem which is yet to be discovered by the service people at the Nettoor centre.
Regards,
Krishnakumar
Mobile NO [protected]