Chevrolet India Complaints & Reviews

Dear Sir,

Sub : The vehicle Tavera Cheverolet not working properly

With reference to Cheverlet Tavera Engine number : 3 K J 97739 - Model number : Nov - 2009. Owner name : Gulam Abbas Noormohamad Bhurani, VIN : MAGAB605K9H097275.

The above vehicle has been purchased from Gallop Motors, Bhavnagar.

The vehicle is not working proper after it pick up the speed 100 km / h. The vehicle starts loosing it's balance and starts shivering. It, seems the spare parts are getting imbalanced at the load of 2 persons. At the speed of 100 km the vehicles breaks are also not working properly as it should be. Overall, the there is no balance between the engine and body of the vehicle. The average of the vehicle is only 11 km / h with respec to companies data 17 .Km / h. We would like to know how shall we proceeed smoothly to solve the problem without any trouble. The complaints has been informed 2wice to the dealer. But, till date there is no response. If, necessary we are ready to regiester this case at Court & CNBC AWAJ

Looking for your response.

Thanks.

Gulam Abbas Noormohamad Bhurani

Talaj

I have purchased a Chevrolet Spark LT model from the authorised delaer at Nagpur, M/s Star Motors, Kamptee Road, Nagpur on 30/04/2010, bearing engine no. B10S1494721KC2 & Chasis No. MA6MF481CAH046270. At the time of delivery it was observed that the Plastis shell of tail lamp was cracked from inside. The dealer promised to replace the same . Though a period of 7 days has lapsed the replacement of tail lamp cover is not forthcoming.
I have made a complaint in writing on 07/05/2010 & HR manager Mr. Sinha acknowledged the complaint by putting his signature but refused to put the dealer rubber stamp on the complaint.
I request the Chevrolet India to kindly look into teh matter & direct teh dealer to replace the tail lamp immediately.
Sanjay Shah
118-A, Bhivapurkar Lane, Dhantoli, Nagpur.
Cell No. [protected].

dear sir,
I am owner of chevrolet cruze ltz recenlty my car met wid an small accident its rear bumper and n back part was damaged, i gave my car in astavinayak service station which is authorised service station of chevrolet at miraroad, they kept my car for nearly 1 month and then after month when they called me collect car, n i went it was too shocking cars ws vry badly done. very very bad service... car parts wear very loose, vry badly painted, and also car was in very bad condition with all mud and cement on it.... please take some action... atleast other peoples can save there cars from going there..........
waiting for reply here...

From the day i booked the beat car in January 10, the GM dealer Regent Automobile started commiting dates but everytime they fail to fullfill the commitment and after reqular follow up i got the delivery of black beat in place of red and at the time of delivery lots of accessories was not available then the Showroom manager promised me they will deliver the accessories at my place but till date i haven't received the same.

After few day my car met an accident and sent to Aravali auto on 6th March 10 for the repair, And you will suprise that they had commited me to deliver the car on 25th March 10,from the day one i use to follow up but the response of the workshop employees is very poor and i use to sit at the workshop to get the job done and finally i got my car after one month from the commited date i.e. 26/04/10. So services of the company is really very pathetic and this is my first time i had turned up to GM but in future i will make sure not to go with GM and request my friends also not go for GM cars. And now i had planned to sell the existing Beat due to the same unprofessional behavious and the performance of the car because their is no pick in car and the fuel average is worst.

We have bought Chevrolet Spark LT on Sep-2008, Vehicle No-GJ-6-CM-8012, from Dealer : Gopinathji Agency from Vadodara, There is major Engine Problems in Vehicle since last 3 months & we already registered complaint to Dealer & CRC complain unit os GM as well but that Representative Mr. Dixit from Pune not responded at all, We submitted our vehicle for repairs 1st time on 02-03-10 To 05-04-10 but same problems occurs again so we again submitted vehicle for repairs to Dealer on 20-04-10 To 23-04-10 but still vehicle not repairs properly & same problems continued, there is serious & critical Engine Manufacturing Defect so we demanded another same Car but GM from Pune clearly denied & said it's not serious Engine defect, We are facing big trouble since last 3 months due to harrashed by GM Customer Service & Dealer's poor Response & we are not able operate our Business without Car as it's very much important part for our business & loosing our business & clients as well since last 3 months, Kindly look into this matter & do the needful, Car is the name of Mr. Amit Shah, Vadodara, Gujarat (Contact No : [protected], [protected])

Dear Sir,
The Biggest mistake of my life is the day when I bought the chevrolet spark from Ashtavinayak motors there was no problem from the dealers end at the time of my dealing process. I WAS very happy with the car but let me tell you Sir
there is something called as Customer service, I understand not customer haressment ?
here my bad experiences started. now chevrolet has become like a Rival for me
im getting number of calls daily from CARWALE.COM First day they were enquiring about buying a spark when I told them I have already bought the car from Astavinayak dealer still they dint stop calling me asking for the ENGINE NO. CHASSIS NO., COLOUR AND REG NO. Why should I disclose the personal details of my car to a org. which has not helped me in car buying process. Is that really so important to diclose the car details to Carwale.com please reply me [protected]@gmail.com

To whom soever it may Concern !!

I purchased Spark from Orange Motors, ( Hyderabad) and I wanted the delivery on 14th Feb, So I paid the money in cash and thru DD.

The worst part is they delivered the vehicle at 10 Pm and I opted Grey Color .. However the bumper color was not matching with the body color when I checked it in morning.

I called the executive and asked him.. he gave a foolish answer " saying when you come for re-assurance at 1000 Kms, they will rectify the problem ! I agreed for that !

Next Blunder is I wanted to go for the registration by myself.. as I was opting for a number ! I paid the DD for the number and took the vehicle to RTA, However the RTA simply rejected my papers saying " The Chassis number of my vehicle is not the same which is mentioned in Temporary RC.

I called the Agent ( Mr. Syed) again, he said : "Hand over the vehicle to me I will do the complete process".

Now I really don't understand how is he going to manage the RTA.

So on 9th April I gave my Vehicle to Orange Motors. ( I asked them to change the bumper color as promised earlier with my registration).

From then, I am calling them everyday for my vehicle..... The executive says" I will handle everything" and the driver is not available in the showroom to get the vehicle from Service center.

On 13th April.. he said I am out of the office.. please call my Manager.

I called his manager, He said he is out of the office.. he will call me when he goes back.

When I came to book my vehicle.. everyone started explaining me about the vehicle.. but after I booked my vehicle.. no one seems to be bothered.

This is the service given to a customer" More over .. I have to run around them to get my booklet for three years service..which they call it as Free servicing. They handed over my Invoice of the vehicle after a month.

I have three vehicles at home.. But I never face any problem with Maruti or Hyundai.

I think some freaks are working at this center.. by calling themselves as Managers and Executives.

I would never recommend any one .. for this kind of treatment to a customer .. who paid everything three days before the delivery.

They should have some shame.. for taking their salaries.

People who are go thru this.. please do not fall in the trap of these guys.

Worst will always be best in first glance..ultimately will fall apart when turn comes....

Anitha Bajpai.

Dear Sir,
We have Buy SPARK CHEVROLET car from Jaipur Car Dealer on October 2009. During that period there was a scheme of Free Gold Coin (10 gm) But that time Coin was not available with the dealer so he asked to us to collect it after few days. When after 20-25 days We asked them to give gold Coin, they denied to give it by saying that it was adjusted in the Cash payment But from Bill its clear to everyone that it was not adjusted in the bill. Again they told us that they will see the Registration file and then they will confirm about it. when again We went to them they deny to give it, by saying that it is not mentioned anywhere in the Bill so they can't give us.
So now what We have to do ? plz tell us.

Thanking You
.
With Regards,

C.R Meena
Engr, NTPC Ltd.
M : [protected]
E-mail : [protected]@gmail.com

Dear Sir,
I have given my General Motors Spark Car which Registration No is RJ-14-CE-0124 Authrised Dealer of Chevrolet M/S Relan Motors PVT Ltd Near Railway station Beawar Road Ajmer which IInd Branch is situated Ajmer Road Bhilwara on 15.03.2010 for change of Glass A- Windsmield of car front glass.But the dealer changed the defective Glass A- Windsmield and return me my car on 27.03.2010 after follow up several time.I request to the dealer to the deffective Glass A- Windsmield for change but he is not agree this and final payment has been given to his but no receipts of payment has been deliver to me on the date.That type cheating is not good.
I hope that you will take necessary action to the dealer and change the defective Glass A- Windsmielglass.
From:A.K.Goyal
Mobile No.[protected]

we have booked a car chevrolet Captiva Automatic at AUTO VIKAS, DWARKA and we have paid Rs. 1 lac booking amount Vide cheque no. 518732 dt[protected] and the amount rs. 16,25000.00 paid through ICICI bank vide loan no. LADEL[protected] Dt. 30 Jan 2010.
We have paid 3 instalments to ICICI Bank but we have not received Captiva Automatic Car yet now. While the AUTOVIKAS committed the delivery within 7 days. Now we have talked to Mr. AGARWAL (MD AUTOVIKAS) Ph. [protected]. He commited for delivery many times but till date he could not sure about delivery and he said if you have problem you can talk General Motors. Please see the matter and kindly help us.

I am planning to buy Chevrolet Beat, and I contacted the dealer over the phone to enquire about the price and quotation for Beat. I was told that a test drive will be given at your door step, however this never happened, even after giving two assurance by the customer service Team Leader. I am surprised by the attitude of employee at Nikhil Automobiles Pvt Ltd, Koperkhairane. This dealer is nearest to my residence that is the reason I approached them. There seems to be no honor for customers visiting their show room. They seem to have every excuse for the customer and blaming Chevrolet for everything.

If this is the treatment given before buying the product I am wondering if I should go for the car or not

I have few issues -

1. I am not sure if Chevrolet has some premium on color variants on Beat or Its from Nikhil Automobile, and if it is Chevrolet then why its not included with Ex- showroom price.
2. The Vehicle not sent for Test drive even after two commitments and booking amount given to the customer.
3. No follow up, there is no call back given to the customer. It seems the dealer is flying high on the introduction of Beat by Chevrolet, but they are forgetting that customers looks more for the kind of service they will get in future that the product they are buying and Nikhil Automobile should re-think and they do not have MONOPOLY as a dealer...there are many in Mumbai. It will take seconds for a customer to turn away to others or probably other Manufacturer.

I have many other issues with this dealer, and now I think i am not only the one there are many more like me.

I am in double minded now with the behavior of Nikhil Automobile employees that should I go for Chevrolet. My second option is Maruti or Fiat.

Dulichand Motors Pvt Ltd .
Showroom
Shrachi Tower, 686, Anandapur,
EM Bypass, Near Ruby Hospital,
Kolkatta,
700107.Phone:[protected] / 02 / 24431797 / 32006143/[protected]

I purchased one chevrolet spark from your showroom bearing the no.8386(Fancy No.) IN THE NAME OF MY FATHER SATYAJIT CHAUDHURI.
Even, i have taken all the peripherials whatever your team members had said.

As, we are very much interested in Music.So, i have brought one Latest Philips DVD with LCD from abroad and it can even play DVX and MP4.
I asked your tean to give me the best amplifier and best speaker for this.
They have given X-plode Sony amps and sony speaker.2 channels though 4 channels are there in the market.
I agreed that also and now all in vain...

There was an earthing problem also at the time of delivery, so i had to work whole night to solve it.
Result--got the success.
But today, when i went out to Dhakneswar to do some puja for the car.
I was taken aback to see that suddenly the LCD tray came out. Then i saw in order to fix in the car they have open the system and even broke the plastic screws also.
After spking with your team, they told that they have discussed this with me and taken the permission to make some drill to fix it in the wall of the car.
I am a man of word and never tells lie, you can cross verify anywhere in the globe and even acan open google search engine ands type SUNIT CHAUDHURI and press enter.
Alll details are there..
I agree that, i have given the permission to use drill machine to make some holes to attach it to the wall of the car.
There are so many things, availabe to fix something in the wall.
NO PERSON WILL OPEN THE ITEM INTO 2 PARTS AND FROM INSIDE WILL FIX IT
I AM PAYING THE PRICE FOR THIS, LOT OF MARKS IN THE PLAYER AND NOT WORKING FINE.
EARTHING NOICE IS THERE LIKE ANYTHING.

THIS NOT AT ALL A GOOD PRACTISE, I HAVE BEEN FOLLOWING THIS UP FOR THE LAST 2 DAYS AND EVEN THEY HAVE MISSED SOME PHERIPHERIALS WHICH I HAVE GIVEN FROM MY SIDE TO FIX.
I HAD TO COME AGAIN TO FIX IT, BURNING THE FUEL.
IF YOU ARE DEALING WITH ONLY CHEVROLET LCD, THEN WHY YOU AHVE AGREED TO FIX THE PHILIPS ONE?????

The customer who are paying the whole amount and even never asked why the price of seat cover etc are so high. Paid whatever your team member ASKED.

Pls suggest what to do, what i am thinking that i will go to your showrooma and hand over the music system to you as a gift from my end.
Just think one thing that this was a gift from son to father and if the samething happens with you--What will you do(hopefully the same thing that i am doing)

cc:General Motors India: As the car is having 3 yrs warrenty, pls suggest which will be the best alternative place for service.

If this thing happens with an Global HR IST,IBM.What will happpen to my employees globally??????????? I DON'T WANT THAT THIS SHOULD HAPPEN AGAIN TO ANY CUSTOMER IN THE FUTURE.
Thanking you,
With Warm Regards,
Sunit Chaudhuri.
Global HR IST (Integrated Services Team)
IBM
Plot No X 1-7, Block-EP/GP, Sector-V, Salt Lake Electronic Complex,
Kolkata-700091,West Bengal,
India.
Email: [protected]@in.ibm.com
Mobile: + 91 ([protected],[protected],[protected]).
To find out your career option with IBM, Visit us at : http://www.ibm.com/employment/in
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To, 17TH February,2010
The Managing Director,
Dulichand Motors (P) Ltd.
Shrachi Tower ,East Kolkata Township,Anandpur
Kolkata
West Bengal 700107

Sub: Complaint about Hopeless Services from your end
Ref: Our AVEO car No. WB 02-Z- 2884


With due reference to above ,we are compelled to write this letter to you to inform you about the disappointing car performance of the above stated car and hopeless services offered by your workshop . We purchased an AVEO car from your showroom nearly one and half year back expecting that this car will be good and meet our expectations. But we are extremely sorry to state that the outcome and experience was totally opposite to our expectations. Ever since then ,we have sent this AVEO car to your workshop at least 5 to 6 times for repairing some defect or the other (which you can also check from the records maintained by you) , sometimes your mechanical engineer stated that some part had gone bad that had to be replaced and for which your workshop held our car for 5 to 7 days stating that the parts are not readily available. We would like to recall the latest experience faced by us wherein we had given this AVEO car recently to your workshop in Kolkata on 3rd feb,2010 as there was some noise coming out from the engine and upon checking the car your mechanic, Mr. Sanjay had said that some major damage has taken place to the engine for which he gave us an estimate of roughly Rs 40000/- (Forty thousand rupees ) which is too high ..We asked him the reason of the damage and he stated that the engine oil level was quite low.. It was quite surprising for us, as we have been giving this car for routine paid service/checking at regular intervals to your workshop and it is your responsibility to check and refill engine oil while doing a paid service .If this was not checked at your end then is it our fault?? Then why are we sending our car to your workshop for servicing on a paid basis and you are always charging hefty amounts for the same without even doing routine and regular checking of the car.Today is 17th Feb,2010 and the car is still lying in your workshop due to non availability of parts required (which has always been a common problem with your workshop and you always keep us waiting for parts which are not readily available with you people.Please check your log reports related to this car and truth will come out for the past also). Moreover you don’t even care to give status updates to the clients and it is us that have to keep calling you for getting the latest status on our car repairing.
You people (GM ) are giving advertisements in the TV and Newspapers that your cars doesn’t need maintainence for 3 years …is this the realty….why are you people deceiving the customers with false promises when you can’t deliver.We have repeatedly made complaints to your workshop regarding low mileage of your car since inception,but we think that the said complaints have only landed into deaf ears without even bothering for the customer’s problems.Your motto seems to be only to charge your customers heavily and not providing them proper service. WE have used cars of all makes like HONDA,Hyundai,Maruti ,Skoda but we have never faced such a serious problem , as we are facing by
using your disgusting CHEVROLET AVEO car ..We have made a pledge /promise and asked all our friends/associates/relatives not to buy any car of CHEVROLET make due to the severely bad experience of ours and we shall ensure that our efforts doesn’t go in vain and world comes to know the truth.


We hope that this letter shall definitely bring some improvements in your standards and make you understand how to treat your customers without making unreasonable promises.We also hope that out of courtesy and fault at your end at the time of paid service ,you will not charge us anything for this engine breakdown fault which happened totally due to your staff negligence.
Please send your reply to our correspondence at correspondence address given above

For OCTAL CREDIT CAPITAL Ltd.


SANDEEP PATNI
[protected]

Cc to:
1). The Workshop Manager/ Chief Incharge
Dulichand Motors (P) Ltd.
5/51, Jagatipota ,Ahallya Nagar
Opp. Jagatipota Kissan Market
Kolkata 700 099,West Bengal

2). The Country Head,
Chevrolet Sales India (P ) Ltd.
Block –B, Chandrapura Industrial Estate
Halol- 389351, District PanchMahals
Gujarat,India
[protected]

3). The Chief Officer
Customer Care Dept.
Chevrolet Sales India (P) Ltd.
Ist Floor,Plot Number 15
Haryana,India
[protected]

4) The Consumer’s Forum

5) The Consumer Grivenaces Cell,
CNBC TV AWAAZ Channel
Network 18
Mumbai