Chevrolet India Complaints & Reviews

To, 17TH February,2010
The Managing Director,
Dulichand Motors (P) Ltd.
Shrachi Tower ,East Kolkata Township,Anandpur
Kolkata
West Bengal 700107

Sub: Complaint about Hopeless Services from your end
Ref: Our AVEO car No. WB 02-Z- 2884


With due reference to above ,we are compelled to write this letter to you to inform you about the disappointing car performance of the above stated car and hopeless services offered by your workshop . We purchased an AVEO car from your showroom nearly one and half year back expecting that this car will be good and meet our expectations. But we are extremely sorry to state that the outcome and experience was totally opposite to our expectations. Ever since then ,we have sent this AVEO car to your workshop at least 5 to 6 times for repairing some defect or the other (which you can also check from the records maintained by you) , sometimes your mechanical engineer stated that some part had gone bad that had to be replaced and for which your workshop held our car for 5 to 7 days stating that the parts are not readily available. We would like to recall the latest experience faced by us wherein we had given this AVEO car recently to your workshop in Kolkata on 3rd feb,2010 as there was some noise coming out from the engine and upon checking the car your mechanic, Mr. Sanjay had said that some major damage has taken place to the engine for which he gave us an estimate of roughly Rs 40000/- (Forty thousand rupees ) which is too high ..We asked him the reason of the damage and he stated that the engine oil level was quite low.. It was quite surprising for us, as we have been giving this car for routine paid service/checking at regular intervals to your workshop and it is your responsibility to check and refill engine oil while doing a paid service .If this was not checked at your end then is it our fault?? Then why are we sending our car to your workshop for servicing on a paid basis and you are always charging hefty amounts for the same without even doing routine and regular checking of the car.Today is 17th Feb,2010 and the car is still lying in your workshop due to non availability of parts required (which has always been a common problem with your workshop and you always keep us waiting for parts which are not readily available with you people.Please check your log reports related to this car and truth will come out for the past also). Moreover you don’t even care to give status updates to the clients and it is us that have to keep calling you for getting the latest status on our car repairing.
You people (GM ) are giving advertisements in the TV and Newspapers that your cars doesn’t need maintainence for 3 years …is this the realty….why are you people deceiving the customers with false promises when you can’t deliver.We have repeatedly made complaints to your workshop regarding low mileage of your car since inception,but we think that the said complaints have only landed into deaf ears without even bothering for the customer’s problems.Your motto seems to be only to charge your customers heavily and not providing them proper service. WE have used cars of all makes like HONDA,Hyundai,Maruti ,Skoda but we have never faced such a serious problem , as we are facing by
using your disgusting CHEVROLET AVEO car ..We have made a pledge /promise and asked all our friends/associates/relatives not to buy any car of CHEVROLET make due to the severely bad experience of ours and we shall ensure that our efforts doesn’t go in vain and world comes to know the truth.


We hope that this letter shall definitely bring some improvements in your standards and make you understand how to treat your customers without making unreasonable promises.We also hope that out of courtesy and fault at your end at the time of paid service ,you will not charge us anything for this engine breakdown fault which happened totally due to your staff negligence.
Please send your reply to our correspondence at correspondence address given above

For OCTAL CREDIT CAPITAL Ltd.


SANDEEP PATNI
[protected]

Cc to:
1). The Workshop Manager/ Chief Incharge
Dulichand Motors (P) Ltd.
5/51, Jagatipota ,Ahallya Nagar
Opp. Jagatipota Kissan Market
Kolkata 700 099,West Bengal

2). The Country Head,
Chevrolet Sales India (P ) Ltd.
Block –B, Chandrapura Industrial Estate
Halol- 389351, District PanchMahals
Gujarat,India
[protected]

3). The Chief Officer
Customer Care Dept.
Chevrolet Sales India (P) Ltd.
Ist Floor,Plot Number 15
Haryana,India
[protected]

4) The Consumer’s Forum

5) The Consumer Grivenaces Cell,
CNBC TV AWAAZ Channel
Network 18
Mumbai

With high aspirations we brought our first car from TALERA MOTORS, but say the least the experience was really bad. Even after a week of car delivery we have not received the documents and registrations number, along with the accessories promised. Now I cannot even take my car out, as the registration is missing. Chatan Modi is the person responsible from TALERA motors and not sure even the line in command (SAMEER PARDESI, Mr, GOKHALE) also care for the customer issues.
If there is anyone from GM who looks into such complaints, do something please.....


Vishal Chandak
[protected]

I have booked Chevrolet Beat on 21/01/2010 & paid advance of Rs.10, 000/- and paid the balance amount of Rs.3,3000/- towards full & final payment to Dealer,
in India.
Triumph Motors
B72/4 1st Floor,Wazirpur Industrial Area, Delhi 110052.
Email: triumphdel.[protected]@gmidealer.com
I was promised the delivery of the vehicle on 02/02/2010, but i did not recieve it still, and they are saying , car will be Delieverd on 25/02/2010 without any commitment now but THEY TOOK the full payment from me and i'm paying INTEREST rate that is started from 2nd Feb.
I complained this to Chevrolet Sales India but they no action has been taken against the respective dealer.

I have booked new Chevrolet Beat with Regent Automobiles (Mathura Road) on 19th Jan 2010. they have committed a delivery time of 7 days or even earlier. They have not delivered it on the committed date (26 Jan 2010) and when we ask they say that because of holidays and other reason it get delays and will be able to deliver it on 4th Feb 2010.
When we called them on 4th Feb they come up with a new story that the truck stuck at Haryana and will be able to deliver in another 1-2 days time today is 6th Feb and still truck does not moves from Haryana.

I think delivery DNA is not there in chevrolet dealers across read same complaints about other chevy dealers. It really worries me, if such will be the case then what happens to the services.

This is to inform you that on 10th Jan 10 I was on the way to book Hyndai i10 but anyhow by getting impressed by TV ads I entered Chevrolet showroom just before Hyndai showroom on Mathura road, Delhi and booked Chevrolet Beat.
I was promised to give me car delivery within 7-10 days. When I enquired after 6 days I was told that your vehicle is on the way and it will certainly be delivered by 24th (Sunday).
When I enquired today the same person (Mr. Ravi) told me that the car is not yet dispatched from Pune. Every time I enquire get a new script.
Would like to know that why company & its reps are deceiving the poor customers.
But yes atleast I could come to know the reason why General Motors (One time one of the oldest & largest car manufacturing company) gone bankrupt.
Please take necessary action so that the dealers like Regent Automobiles, Mathura Road, Delhi get a lesson and stop deceving the poor customers like me.

Chevrolet is such a big brand,but being a big name is not enough.It has to be maintained.

The problem is with your dealers in INDIA.I booked a spark(LPG) in white color on 17Dec2009 at RSA Motors Pvt Limited,Panchkula and was told that car will be delivered by 27thDec2009.It was said that our booking is confirmed with S.No. as 472 .But later,dealer refused to give white color in car and asked us to choose a different color.But as we wanted spark only in white,they said that your money will be refunded.

Since then they have not returned our money and are not even ready to do so.I go to their office again and again leaves rest of my tasks apart.But money has not been refunded till yet.I am not treated well.When asked for money i was responded with "RUK JA".When they are called upon they say "WRONG NO.".Why should i not ask for my money?

Is this the way chevrolet treats its potential customers.Not taking care of thier concerns,making false promises.Chevrolet gives false promises.Is this way Chevrolet brand works?

Now i dont need that money,i need a proper explanation and a white SPARK(LPG) else consumer court will deal with this matter.

RAKESH KUMAR
[protected]

My brother Rakesh Singh has purchased one Spark car (UK 04H 2240) from dealer Nobel Motors in Haldwani, Uttaranchal. He has purchased the car in first week of October. The gold coin which was part of offer was not provided by the dealer stating non availability of gold coins. Later after several follow-ups the dealer told that there is shortage of gold coins and they will refund Rs. 1800 against the gold coin. But the dealer is now not even giving us Rs.1800 in lieu of gold coin. I have registered a telephonic complaint with GM Customer Care on 23rd December but no action has been taken from your side as I have still not received the money. The complaint no. is 16021. I followed up with customer care on 8th January also but there was no satisfactory answer from their side. I wrote a mail on 8th January and got reply that it will be resolved soon but is still not done.

I HAVE PURCHASED NEW AVEO UVA FROM THE GM DEALER IN APRIL 2009 AT RS. 465000/- THROUGH HDFC BANK - SURAT, GUJARAT.

WITHIN A YEAR MY CAR GET CORROSION ON THE BODY AND THE DEALER WHOM I HAD PURCHASED THE CAR (EMPIRE MOTORS P. LTD. - SURAT) FROM LAST 3 MONTHS THEY ARE NOT PROPERLY HANDLE THE SITUATION AND DEMANDING EXTRA MONEY FROM ME TO REMOVE CORROSION.

THE CHEVROLET IS A VERY WELL KNOWN COMPANY THAT WHY I HAVE EXPECTING SOLUTION AND CO-OPERATION FROM YOUR SIDE AS A CLIENT.

MY CONTACT NO. IS[protected].

I bought a Spark LS model from TRIUMPH Motors New delhi who sold me an accidental car. Was happy with initial few days of driving. But on high speeds when the car takes a turn with the AC on the car was giving a cracking noise. We got it inspected from TRIUMPH Motors and the car was in their garage for 4 days and they returned me the car in same condition telling me that the noise is gone. But the noise was still there and car again went for an inspection.

I was to go out of town with my family and we all four were on our way. The car was climbing a hill at a speed of 10kmph with the AC off as it was october and suddenly i heard a bery bad noise and the car got jammed. Though it was in its start condition but was unable to move an inch. The time was around 5 in the evening. We were around 30kms away from city it took 2hrs for a recovery van to reach that place. Car was not in a position to move even an inch.

It took recovery van around 12 hrs to take the car to their workshop.

Later inspections proved that the car was accidental and was not repaired up to GM standards or not even up to the standards of a local road side mechanic. We escaped from a very big mishap that day is what GM told us. Had the car been on a high speed we all would have not been alive.

I have purchased Aveo UVA car in Aug 2007, with three year warranty. From the very beginning the cars reverse gear gets stuck halfway, fifty percent of the time. Despite showing the car many times to the workshop, what they did was some adjustments only and till date the problem exists. This is very very irritating. The workshop people dont find much of a problem- understandably so!
I have even sent the company car reviews of other users stating this problem. But they are ignoring this.
How can I get this problem verified from some competent and independent agency. Else I am left with only last option of going to Consumer Court.
Please advice.

I have purchased Chevrolet, U-VA and just after 20000 kilometer, its all tyres making abnormal noise. This is verified by company service agency that tyres have manufacturing problem . Now they are referring to me tyre vendor M/S GOOD YEAR, but i dont want to discuss anything with them. By this mail i am requesting company to replace all my tyres else i will be forced to take some harsh decision

BHASKER PANDEY

+[protected]

TO,
G.M
Cheverlet india
Respected sir,

I Mr.Bhalchandra Mhatre, hereby inform you that, I have purchased TAVERA !0 seater, Vehicle no. MH-04-CZ- 4858
from your Showroom at Ashtvinayak moters, New Link Road, Malad ( W ), Mumbai on nov 2007, but I did not received any Original Papers
of the said vehicle i.e.RC Book,till date. As per commitment given by your sales
executive Mr.Pankit Shah.
Else they are now demanding for Rs. 2500/ for a duplicate RC book,Hence i had not received the original RC book , Why should i pay for a duplicate one?


Reply ASAP.

Bhalchandra Mhatre.
[protected]

This is in regard with my Chevrolet Spark LT (MH04DJ1606) which I have bought two years ago.

Till now I have got it serviced nine times at almost every service centre in Mumbai and Pune in anticipation that for once I might get good service for my car as you promise. But till now I could not get the feeling that my car has been serviced properly. Each time it was the most ordinary service that I could have got from any local service center by paying less than half the money that I have spent in your service centers.



Why I am writing this to you today is because what I have experienced in the last servicing is the worst that could happen to any Chevrolet/GM owner and I regret buying a Chevrolet vehicle after that. Earlier I used to encourage my friends and relative to buy Chevrolet car as the product is indeed very good but with this kind of service I feel very pity for them who bought it on my good word of mouth for General Motors.



I gave my car for servicing at one of your premier service centre, Ashtavinayak Auto, Mumbai on 17th Nov’09. At first the car was not delivered to me at the time promised by the service station. It still fine but then when I reached there on 18th Nov’09 to take my car which was supposedly got serviced, I was shocked to see the condition of the car which was even worse than how it was when I brought it to the service centre. They had not even bothered to wash the car and the bill that was raised was Rs. 3977/- which included labor and service cost as well. The headlamp that was not working which I had told them to change was in the same condition. For your reference I am attaching some snaps of my car after it had been serviced (in one of the photographs I was surprised to see that a leaf which was there in the front was still there after the service).

I can only make out from the exterior of the car that they have not even touched the car leave aside the service for which they are charging me nearly four thousand rupees.

Name : Geeta Godbole
Car No. : MH-12 FF 6044

I have bought Spark from Pashankar Auto on Mar 01, 2009.

In my car A/C is not functioning properly. It is not getting started on 1 -3 but its only started on 4.

From Oct 2nd week I was struggling to get appointment at Pashankar Auto for getting this resolved.
Once I got there and booked the part that was need to resolve the A/C problem.
Finally managed to get an appointment on Nov 12th, 2009.
Meanwhile there was a problem with my Pioneer music system which was also purchased from General Motors accenssories section of Pashanakar Auto. So when I gave my car on Nov 12, 2009 there were two issues to be resolved and the same were communicated to Repairs section.
1. A/C problem resolution.
2. Pioneer music system sound control not working.

They kept my car in the workstation for 2 days and as per them they managed to resolve the problem of A/C. As per there works person it takes 2 days to change that part. The part was not available anywhere and he got it from somewhere. They did not resolve the problem of music system and even did not turned back to resolve the same. I got my car back Nov 13,2009

In addition to that, now from Nov 15,2009 A/C again has problems. Whenever I switch on my A/C it starts but with some noise coming in continuously. Repairing is so bad that they kept my car for 2 days and still could not make it correct and again I have issues with A/C just after 2 days from repairing.

I have major concerns with the Pashankar dealer.

1. They do not provide any assistance for appointments and always keeps us waiting for min of 10 days for any thing.
2. The process is very lenghy and time consuming for even the smallest issue.
3. They do not work on Sat and Sun.
4. They do not open there works dept before 10. So in week days I have to spend almost 60% of my time over there. They had promised the pick and drop for any servicing or repairs when we bought the car but the After sales service is next to WORST.

I want General Motors to take serious actions on Pashankar Auto as they do not have any VALUE FOR CUSTOMERS.

Pashankar Auto is not capable of managing customers and give good service. So General Motors should not spoil their image by giving dealership to them.

Looking forward to some positive response atleast from General Motors because can not expect good response from Pashankar Auto.

Chevrolet GM motors Dealer Shreyans Talera, Pune backtracks on Gold coin offer:
I booked Spark LS when the scheme of gold coin was existing as advertised by Chevrolet in print as well as electronic media. Dealer promised me that the coins will be given. However now even after 20 days of delivery of my car the coins are not given by him. Today he offered me to give cash in lieu of coins, which is clear cut noncompliance of promise by the company. The services of the dealer are also very poor. I have to go to showroom for five times to get my refund of Rs 17000/-, which I have not received till date.

dear sir,
on 22.10.09 i visit DYNAMIC MOTORS-CHANDIGARH for service of my car optra magnum. as per routine i cleared all items from car before giving for service, but forget to take out brand new nokia mobile set sealed box from tray provided under front seat. after taking delivery when i was on the way to my office suddenly strike me about the mobile. on checking i found the box in the tray but mobile set was (NOKIA E 71) not there ecept other things .i.e. headphone, chrger, cover and some papers.
when i complaint about missing to Mr. Balwinder Singh (Manager) he demand for some time to enquir from their workers but till date their is no response. now his langauge is totally changed as he is saying that while taking and giving back vehicle i had signed the documents of satisfaction.

further note that sir their is no procedure in this workshop for checking of clearence in front of owner of the vehicle as adopted in other companies, in this workshop they just ask from the owner whether he/she had taken out all their thins from vehicle, on this generally all say yes but it doesnt mean that if any thing skip from our mind then it becomes their.

also note that they took instant feedback without giving vehicle and generally on goodfaith all give feedback in good or excellent.

previously we are having Opel Astra, expirence is also not good at that time. while servicing my car they broke ac fan and till date they had not provided even i was ready to pay.

at this time i have to visit again as wheel balancing and alignement done was not proper and their is some noice in suspension which is not corrected by them hope thinking that my car might be in warranty period so the have to replace something.

comments for this service centre from other peoples are also not good as all were said that they had never get satisfied from here but due to no other service centre in city we have to depend on this or local market.

thanks & regards

hitesh bansal

Dear Sir /Madam

It is my misfurtunate to being a owner of Tavera of Chevrolet ( OR AS 02 3648 )

I have bought my Tavera from Venus Auto Works , Bhubaneswar in April 2008

since that period i have suffered lots .

My car has been lying at the workshop of Venus Auto works which is your Authorised dealer since 12.10.2009 for change of a spare .
But it is very sad to wrote that , your dealer is not able to avial the spare for change .

My car is lying since 15 days

Plase do something for the GOD shake so that i can get my car earliest

Thanks

Your Coustomer

Amit Kumar Singh

To,
The Manager,
Customer Service ( ? )
General Motors


Subject Poor Service Standards

Reference Chevrolet Spark - Regn No : MH 12 DY 8236
Customer : Amit N. Hapse


Sir / Madam,

I became a customer of your company
when i bought the Spark about 2 years back ...

But since then i have been a victim of
mis-selling and false promises from your team.

When i bought the car, i wanted the green colour,
which was available, but not in the highest version.
So my car doesn't have all four power windows ( which i wanted ).
But the sales manager of the Pashankar Showroon ( Satara Road, Pune )
told me that i can get the rest two power windows, later on.

I believed him and opted for only two power windows,
with the intention that i will get the rest later on.
But now when i checked with the accessories division,
they said that such a thing is not possible !

The next issue is that of servicing ...

The first free-servicing were done timely and properly
by the dealers ( Pashankar Auto ), but i have since been
waiting for a call for the paid service ...
which is quite unusual, bcoz the dealers are going to charge
me for it, but still they dont care !


The most urgent issue that i face today ...
and which makes me waste time and write such a letter to you,
is that of false promise by your people ...

My car had an accident on 30-Sep-2009, and i took my car
to Pashankar Auto ( Sus, Katraj-Dehu Bypass, Mumbai Road )
on 01-Oct-2009. That day the person concerned ( Harjeet Singh )
told me that it takes time for the insurance people to inspect
and to prepare an estimate. So i waited for 3-4 days ...
After which i went there and found that the estimate had been done.
I asked when would i get the delivery of the vehicle, and,
since diwali festival was approaching, also requested an early delivery.

But this request was not granted ... and i dont blame for that.
I was told that they will try to give me the vehicle as early as
possible and maybe by 18-20 th ... I called them but got the reply that
it would take a few more days, and then he said that
on the Repair Order the date mentioned was 26-Oct-2009 ...
and that the car will be ready on that day.

So i waited a few more days, and today ( 26-Oct-2009 ) i called to enquire
about the status ... the person ( Harjeet ) said that the car wasn't ready and
called me back saying that "condenser" wasn't available and they would
receive it tomorrow and it would take 3-4 more days to make the car ready ...

Then i called the helpline[protected] where i registered my complaint.
By afternoon i received a sms about my service request no : 15260

Thereafter i received a call from Pashankar Auto Service but the person
was calling from the Dhankawdi Centre whereas my car is at the Sus Centre.
The person ( Vishal ) had no idea of the car and said that he will contact
the Sus Centre and also gave me the number of the concerned
person ( Ranjit Jadhav - Cell No : [protected] ) ... I called the number many times
but my call was not answered ...

I called up the Helpline again and was told that the required procedure
had been done and nothing more was possible ...


So now, what we may gather from all of this is :

General Motors has a 24-hour help line ... !
but all it can do for its customers is that
note down their complaint ... send them a sms ...
and make someone call them ...

This makes it clear that although the helpline is open 24-hours ...
there is no intention to help immediately but just follow some
kind of procedure to create a "we-are-doing-something" picture !

I had made plans according to the delivery date mentioned
or promised by the concerned people ... but since your people
seem to have a penchant for giving false promises,
now i will have to suffer a loss of at least Rs. 1,000 / day
by hiring some other vehicle to continue my work ...

I am the owner of a Financial Consultancy company and presently advise
more than 1000 clients for their financial, tax and investment needs.
I know what customer service should be ... even our company makes
some errors while fulfilling the expectations of our clients.
But we never promise anything which we can't fulfill.



I now, have no expectations of timely and proper service
from your company and its dealers ... and hence i don't hope
to get any reply from you ... because i don't think that
the management can be ignorant about such misgivings
of the dealers and their employees.

But i feel its my duty to point out what is happening ...
just in good faith ...



Amit N. Hapse

this dealer dont have any faith in their costumers. they are making us fool from last 20 day. no response,no assitance nothing. even not acepting their fault.my vehicle no is BR1AP-5817.
ANURAG PRABHAKAR
[protected]
[protected]...

Sir,

I have bought a RED SPARK LT(WB 06 4446) from Kolkata on Aug,2008. It was my first car and after the test drive of Spark I just couldn't think about to buy another car. But through out this 1 year 2 months time span I have been experienced by pathetic Car Servicing. In Kolkata there are two workshops one is Dulichand Motors and other one is India Automobiles. When I take the car there with the problems, rather taking that seriously they are very much interested to provide some extra facilities like Anti Rust , Tefflon Coating etc etc. I uderstand every one is doing business. But when I made the payment for the Car, I have also paid for 3 years servicing charge together. So it's not like I am taking the service from you just free of cost. Only first Re-assurance service was ok (1st Month). After that each time I had to go to workshop twice or thrice for the same problem. One day it was pathetic. I have kept my car for lot of problems. When I went there after my office I found that nothing has been resolved. Security system was showing same problem as it was. As a reward I got one additional problem that is my vedio display for parking sensor is stopped working because of the careless handling. I am working for IBM India Pvt. Ltd. This is not only my feeling, but lot of my co workers have the same opinion. Chevy was my first choice , and now because of the pathetic servicing it's my last Choice, may be u can say not in the list any more.

I don't want people like me who really loves their car and very sensitive about it, should not face the same. We can't take care all the problems as your people can do. Please, ask them to do their job as it is expected. Because they are paid for this.


Thanks & Regards

Gargi Roy

[protected]