Citibank Complaints & Reviews

This is regarding account: [protected].

I am supposed to get an amount of Rs 5373 from vendor OYO owing to cancellation of booking. However due to UPI issues of banks I have not received the amount.

The amount has been credited yesterday (30th March 2022) around 5.48 pm by OYO

However till now the amount has not been credited to my account.

Please help me with the same.

Ramdutt Brahmachari
24.03.2022
Email : nia.[protected]@newindia.co.in
Dear sirs,
Sub :Anguish and helpness of a senior citizen to renew a health policy
Ref : Good health policy no.[protected]

This is regarding my begging experience with Citi Bank to renew my above referred Good health Policy. On 2nd March, 2022, some one from The New India Assurance Co. Ltd; called me on my mobile no. [protected] and took my confirmation to renew my above referred health policy. He says he is satisfied with the confirmation from my side. I thought the matter ends there and was waiting from Citi Bank to debit my Primium amount for the policy.

However from then onwards I started receiving email from Citi Bank, on the ground of new RBI directions, to contact them for the confirmation to renew my above policy. I was to click the link given in email and used to received OTP on my mobile which I was giving them. This was for varification of my indentity. In turn I am informed that someone from Citi Bank would call me back for my confirmation of my above policy. I regret to inform you sir that since last 20 days, it is a routine of my life to receive OTP from Citi Bank to varify my identity and then to wait for someone to call me back so that I can confirm the renewal of my policy. Now I feel like I am a begger to plead to Citi Bank staff to renew my policy for which I am paying premium in lacs. Your staff is under impression that yours is the only organisation in India who is in the business of health policy.

Please inform me uregently if you are not interested in my clientele so that I can look for other alternative as I can not afford to be without health Insurance cover at my age (71 Yewars).

Now I am awaiting for a prompt reply/action from someone who does not think that Citi Bank is indispensable

Thanks
Ramdutt Brahmachari

The citi bank send the courier of [protected] to me the official address.
Due to the covid pendemic offices are closed due to that send the courier to the home address below what I mentioned below.

I want it to be redirected it to my home address.

Harish Kumar s/o Daulat Ram
Old cinema road, Nehru Nagar,
Ward No: 11, street no: 5,
Sardulgarh, district: Mansa, Punjab 151507

I used their credit card for quite some time and I felt their ethics was not good and hence closed the card completely last August. I paid for everything! But to my shock, I keep getting messages from them saying I need to pay 1.63Rs! I just wanted to know how can someone pay something for the account which is closed?

To add up, worst ever is my CIBIL score is down 85 points because of not paying 1.67Rs? What nonsense and I'm completely fed up with Citibank. Becoz of such a worst experience before, I closed my account with them But again the same even after closing the account. This is not at all fair!

I've been mentally tortured by the Citibank agents and employees for not making monthly EMI for the personal loan taken in the credit card account.
I had been asking them to tell the amount I need to make to foreclose the loan and close the card account since Nov'21. Instead, they are simply monthly statements and asking me to pay EMI which includes interests and unwanted charges.

When I'm ready to foreclose the account, why the Citi bank is not accepting it even with a foreclosure charges. After a long and multiple discussions they made to pay the total overdue including XXX xtra charges on 02/24 saying I can foreclose it after that. When I called them today, they are saying that I cannot foreclose and asking me to wait till March month statement.

This Citibank is just sucking my hard earned money. The loan availed was 6.5 lakhs and with the charges they are claiming they are wanting me to pay close to 10Lakhs.

This is worst that the money laundering business. I'm not going to make even a rupee if Citibank is not accepting my foreclosure amount by today, 02/26. I'm ready to face any legal shortcomings else, I can hang myself but do not want to live like a fool by paying 3.5Lakhs just for 2 years of loan.

They did not mention about the hidden charges while availing the loan. First of all, the court should prohibit them by calling customers to sell their personal loan.

Registered Mobile No. [protected]

I have requested to block my card in 30 NOV 2021 and cleared all the outstanding amount. I have the message proves. But recently i got the message from bank that i have consumed the INR 0.58 in last three months. How can i use even though my card had blocked.

This is totally blackmailing by the bank.

Please help in this!

Regards
Raman Siani
[protected]

Dear Citibank team
I am Neeraj meena and I trying to recharge my phone aim card using Paytm and transaction is processed by your payment gateway and my money is deducted but my recharge don't happen
So please check my amount and refund my transaction for your reference.

Regards
Neeraj Meena

Hello I got a email indicated that I won €1.500.000.00. The email comes from Mr. DAVID SMITH from London Lottery and he further said the money was sent to ICICI Bank. They gave me the contacts of Marry Gordon, who alleged to be working at the bank. I emailed her, she said the money is in the Bank, but they need the T21 Affidavit for the funds to be transferred... I need to check how legit it is. If it is true where do I get the Affidavit...

I had fully my credit card dues 6 months back. I am still getting that there is payment due.

Hi Team,

I got a mail to update my address as my Citi Credit Card is due for renewal. I want to update my address and registered mobile number as my registered mobile number is not working anymore and i am unable to update my address as i am not receiving otp to update my contact details through online.
Please help me to update my address and mobile number.

I've Purchased Royal Enfield Bullet 350 Back In 2005 and i Want My Bike's NOC I've Been Calling On The Customer Care Number But They Wouldn't Be able to help me.
Hence I'm complaining Please To Something!
Name - Rajesh Kumar Singh
Bike - Royal Enfield BULLET[protected]
Registration Number - UP80AQ1457

City bank refuses to help me resolve an issues after they asked me to review my activity, and if i attempted the payment. I did try to make a payment through NCAA but it was declined by Citibank, then they take it out after it was declined. They refuse to provide a credit, or escalate the issue.

Hi,

I had credit card with number: [protected] with you and this credit card already expire on 05/21 and today i have made the total payment. But i recently checked my cibil report its still showing active, where it has to be closed.

I request you to clear the same and send me NOC letter, as i was calling the collection department the call is not getting through to them due to my credit card expire its been disconnected.

Kindly share the NOC letter to my email id: [protected]@live.com

Regards,
Indrajeet Nandi
+91 [protected]
[protected]@live.com

My self referred credit card to my colleague, but when he click on referral link and apply for the credit card at that time he entered all the personal details but he is not able to enter the pin code of the surat location, both office and residence

please help us to apply from surat location for credit card

I have never received this card. How this e-mail has delivered to me. My old card No [protected] was expired on 11/20. I did not re-apply for new card. Please reconcile the issue

Hi Team,

I have paid all my due in full in April 2021 but in December again I received that your card is due for 749/. I do not know how this came in but I paid this amount too. I tried to contact customer care and collection department for full closure and to issue me a NOC/no due certificate but none of them are reachable. So called customer care number, phone banking, collection department contact number everything are not allowing me to talk to any representative so that I can ask for NOC.

Please help me to get the NOC and save me from further financial impact.

Name on card - SHISHUPAL KUMAR
Card number - 4386XXXXXXXX1295
Mobile no - [protected]

My name is Ashok Sud and I am a Citi customer for many-many years (almost 18 years now) in India.
Recently, I was in touch with Citi officials (customer care executives) in the past 8-10 days. I was trying to initiate a Remittance to UAE- Dubai in AED- Dirhams for my daughter's Education Fee (to her university). I had a detailed discussion regarding this on 4th December where I was told the process to initiate REMITTANCE through my own account using Citi net banking.
On 8th or 9th again, I called customer care and the executive (a male- I don't recall his name now) explained in detail the charges to be applied for REMITTING AED through my Account. We were clear on the matter that I was using my account (INR) and I had to remit the money to University in Dubai, UAE in AED (Dirhams). He even explained that exchange rate was 20.95 on that day and based on that he calculated the bank charges, currency charges, and other charges which would be applicable for the amount (I told him about 37000 AED was to be remitted). So at no point, it was unclear to either him or me that the transaction being discussed was using net banking for remittance of money in AED to a university in UAE, Dubai from my domestic account (INR account).

Based on this understanding I initiated payment of AED 36838 on 10th December 2021 under Transaction Reference Number NWT[protected].
I have called Citi customer care three times since 10th December. Each time I was told that this would take 2 working days and the transaction would be through. On 13th morning (when University is chasing me; since the last date of fee payment is already over); I was told by CC Executive that AED remittance through NETBANKING was not allowed.

I AM SURPRISED AND DISAPPOINTED THAT AFTER 6 CALLS TO CITI CUSTOMER CARE AND LOSING 10 DAYS IN THE PROCESS; CITIBANK FINALLY WOKE UP TO THIS REALISATION THAT THE TRANSACTION IS NOT ALLOWED USING NET BANKING AND CUSTOMER NEEDS TO VISIT A BRANCH. SO MUCH FOR THE CUSTOMER SERVICE AND DELIGHT.

As a result, I lost almost INR 20000/- (loss on exchange rate since the transaction was initiated as well as late fee at the university).
A formal complaint was raised on Citi portal Ref No. 2680 (India). After a few days, I received an email apologizing for the mix-up and assurance that such instances would not happen in the future.

My problem is that this apology does not make good the loss of INR 20000/- as well as mental stress I had to undergo chasing Citibank.

I would like my loss to be made good by Citibank.

Regards/// Ashok Sud

Kumar M
Mob No [protected]
Kumartoyota.[protected]@gmail.com
[protected]
Payment ref N[protected]
I cleared my outstanding 2 months before but still not receive my Noc,
So please provide Noc to registered above mail.
Thanking you
Kumar M

Hi.im Suresh Sadhu Shetty.i had taken a loan for Maruti Waganor in 2002 which was cleared but i have not received the noc.now i want to sell off my car but cant transfer with out the noc .so i request u to please give me the noc as soon as possible .below is my car details
Maruti Wagnor MH-01 GA- 5028
CHASIS NO - MA3EED[protected]
HOPING for ur quick response
Thanking you
Suresh Shetty
[protected]

I have been charged rs 1000 plus rs 180 gst as Membership fee for CC. I was told by their executive that my membership fee would be waived off if I spend more than rs30, 000. I have spent around Rs.54000 in the 12 months cycle they are referring to, infact in the month of September alone I paid bill of Rs.27000. But their liar executive told me I haven't spent more than Rs. 25000. Whereas in August itself their executive told me I had already surpassed Rs.30, 000 spending so won't be charged. But now I have recieved this charge. And despite calling their customer care, which told me it will be reversed, I recieved no communication of the same. And their contact us portal in service requests can't be accessed to view existing requests. The reference number Customer Care ex Vinodhini gave me was 7785.