Citibank Complaints & Reviews

I have been charged a late fee and other igst and annual interest charges during this pandemic.

And there is no way to reach out to the customer support, nor mail or call....

Unfortunately, i opted for a credit card and used it to purchase a device using the emi option with the citibank credit card.

I have been charged unexplained interest on amounts / late fee charges during this current pandemic.

Despite all this, the current issue or the main point i would like to bring into the light is that i was trying to reach out to the customer service through calls, email, and their official...

Please note that my card no. Xxxx xxxx xxxx 7674. My bill (Statement date: may 11, 2020; and due date: may 28, 2020) includes interest charge and igst 18%. Since you announced that during the pandemic you won't take any such charges, my question is why do you do this. I request you to reverse these charges.

Secondly, please note that i deposited the check well on time at one of your designated collection center. Due to the...

Dear sir,
I need my loan closure letter
Loan A/c no. : LRWMMA4008146
Loan Amount : 1, 44, 000
Loan Sanction : 15.03.2005
Loan closed : 31.10.2008...

I would like to draw your attention towards a lingering issue with my citibank credit card ending with 6642, since 25 march 2020. My card has been deactivated since the specified date and i have been pursuing your support relentless via multiple channels to get the issue sorted. However, the card remains inactive.

I have failed to receive any conclusive justification from citi support as to why the card has not been activated...

Hi,
I, Atul Mehendale, trying from so many days to call customer care no. but not connected. This is regarding closer of my credit card ending with 1628.
I also write mails to [protected]@citi.com and head.[protected]@citi.com
to close credit card.
I just want to close my credit card with immediate effect.

Regards,
Atul Mehendale...

This is b. Srinivas my card no.[protected], i have received a bill of april, 2020. Statement column date 18.04.20 interest charge @3.50% (42.0% annual) and igst total an amount of rs.517.78/-. I cant understand how can you charge this amount in my bill.
I request to you please reversal the above said amount immediately, my card is absolute free of annual fee from beginning.

I humbly request to you earlier bill...

Hi team
I need your help to solve this issue. During this pandemic rbi has promised that there would be no charges that would be added by the bank. However citi bank has charged me the late fee and interest charges also.

All of the above there is no way to reach them or contact them. Its been almost 15 days but they send automated email but no reply to my questions

Please help....

This is to confirm that refund for amount 11627 rs has been successfully proceed on 5th april and it should reflect in my account by 15 april as per policy of bank but amount not reflect. Refund ref no 841386.
I placed order with total amount of rs 11627 from amazon by citibank credit card on 23 march 2020 by emi option, but due to lockdown my order was cancelled and amount has been refunded successfully on 5th april2020 but still...

I have recd sms from your side that credit cards dues will pay in may 2020 from feb. To may 2020 as per rbi guidelines due to covid-19.
But in your statement of march-april 2020 you have charged late fee and igst. Hence i hereby made payment "under protest".
Please waive the late fees and reverse the same in next month statement.
Thanks/ sanchit agrawal....

I am since last 5 years your credit card customer, i am regular payment of my bills. Regarding this card citi bank giving me second life time free credit card of number 3639.

In this card citi bank charged annual fees, while of giving card executive said me this is life time free card, so why annual fees charged??

Please i request to you waiver this annual charges as soon as possible.

Regards,...

Please let me know the status of my refund sent by zomato which has a reference number i.e. [protected] and I have sent my complain to bank via email but no response was there from bank....

4 days before, on 18-apr-2020, i recieved a message that my account got debited rs 4200.
The message was "purchase subject: mcupos 18apr0000 card no.: xxxxxxxxxxx 18apr20 163849 google *petr\1600 amphitheatre ref:[protected]"

But the amount did not debited from my account.
And yesterday (21-apr-2020), my transaction statement got updated like amount rs4200 debited. And the amout also really gone.
br...

Dear Sir
I have received mail from your side regarding moratorium, Mention in the mail was to hold the payment to use the option of moratorium, then why was the add late fees after holding my payment in my total outstanding.

Thanks & Regard
SUNIL...

My credit card is valid up to only 5th may 2020 new card not received my mobile no is [protected]...

The duedate was 02/04/20 and we have deposited the cheque dated on 30/03/20 so why the late fee and additional charges has been charged.so please reverse the payment of late fees and additional charges....

I'm citibank credit card customer since more than 10 years and all of a sudden 4-5 days back my transaction got declined. When i called customer care they told my card account is closed during a internal review.

I asked for the reasons but they didn't told me any reason. It's very insulting that how can citibank suddenly close the account. Since so many years i always acted like a loyal customer and use to make timely payment...

Late payment fee charge in maritorium period on my credit card ending 0978.

Please reverse the late payment fee.

Below is the sms from citi bank about maritorium

Citi is pleased to extend moratorium on your credit card dues, and/or emi (S), till 31st may 2020 as per the rbi's guidelines. If you are not able to make payments during this period, there will be no late fees, no return charges, nor...

My name is akansha parekh and i hold a credit card with citi bank ending with no 6207, actually my card is expiring in may 2020 and hence i called the customer care to inform them that my permanent residence is under redevelopment and hence we have shifted currently on a rental basis so kindly update that so the customer care advisor is telling that registered rent agreement is not considered a address proof, as per rbi guidelines a state...

I transferred 7000 from my citi bank account to sbi account through imps. Money got debited from citi bank account but, not credited to sbi.
I called to sbi customer care, they told as it is not received by us we cannot take the complaint.
Citi bank customer care people told as that is successful transaction we cannot do it from citi bank end.
Where is my money. I want my money back asap...