Citibank Complaints & Reviews

I had applied for citi bank credit card on 7th december and the citibank person collected the documents on the same day. My telephonic verification happened twice after that.in both the cases my corporate email id was not asked neither i was told that it is necessary to mention that while applying for the card.
Today i got a message that my application was rejected. When i called customer care, i was told that it got rejected only because corporate email id was not provided (And not due to any other reason) and they cannot reprocess it.
Though they have put my application for reapplication certain questions from my side:
1. If corporate email id was necessary, then why wasn't it highlighted by the agent who collected the documents or during call verification? This is clear cut lethargy from banks side.
2. Who should be held responsible for the agony and damage which has caused to me since this application rejection status will reflect on my credit records without any fault of mine as i had provided all the documents and information which was needed and asked from time to time? My credit report is very strong till now.
3. If only personal details were missing then why was i not asked for that before rejecting my application

My ask here is:
1. I want a card to be issued since i have provided all the details to customer service now.
2.in front of my application rejection status do mention the reason that the details were not provided since they were never asked/highlighted for.

Can you please issue a no due certificate for the credit card no. [protected]. There was a dispute on the annual membership fees, however, the same has been paid off on 9 october 2019 by me through an online transaction of inr 1510/-

Kindly let me know the status of the account and help me receive a no due certificate for the same at the earliest as it is impacting my credit rating for no reason.

Amazing pathetic service waiting for otp not getting delivered issue since 15 days all you custom calling staff do is communicate false promises in a professional way. Have visited your bank twice where there was no joy received. I had also requested to have a word with manage over call who disconnected my call when i mentioned about consumer forum complaint. This is quality of service citi bank provides.

I want to inform you that a fake id has been put up by any one in locanto site, in which i am not at all interested, so please i want to remove my fake ad from there as soon as possible. Please help me out of this problem, my phone numbers ar also given in that fake add, so please help me out of this. I wil be really greatful if you help me out of this situation.

To
The Citi Bank Officials

This side Anshita and I am not using any credit card from citi bank and still available in my cibil record please send the approval to cibil to remove this from my record as i am getting too much problem with this in my home loan status. Please see the cibil record attached. You are requested to resolve this issue and my mental peace is also suffering

Thanks
Anshita
[protected]

My name is Jhunjhun Tripathy and I had ordered (Product) of RS. Amount 19490/- in Amazon on (26-November-2019) and after (26-November-2019) I returned this order due to personal reason. And on (26-November-2019)
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
[protected] and told me to fill charge dispute form but Indian Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent. My card number ends with (************1512)
Thank you sir

I applied for a citibank card along with all my details and that too at the request of one of their customer service executive. But without even giving me proper details of the application form approval process, they rejected it saying
"we regret to inform you that we are currently unable to approve your application for a citibank card, as the particulars provided by you do not meet our internal policy guidelines."

I gave my id proof dl and 2 months salary slips.
Still it was rejected. This is not fair as i give my whole details to bank, and i am not even issued the card. My information can be misused and can be illegally reported.

Either all my documents should be returned or the card should be issued.

I am ur card holder since 2006 and a correct paymaster now my a/c is debited for rs.15653/-on 22-11-19 for metlife insurance premium without my concern, i had last year itself cancelled the policy due to increased priemum and got the amount reversed which clearly says i am not continuing the policy, but now again they have debited without my knowledge this is clean misuse and i already has raised this is on 22-11-19 itself ref no. 3030 to ankita by phone but still no reversal has been done i am terribly unhappy of spending my precious time to this and req you to immediately do the needed, further delay will force me to lodge a complaint to banking ombudsman

Hi sir, i applied for the credit card on 12th nov but till now i am unable to use it. First they have my wrong phone number and now finally today we got it updated today after so much trouble and concerns. Really this is the worst services i have seen in my life. Now today i am trying to activate/generate a pin to use my credit card i am unable to do so.. I mean what the hell now then i called your customer executive they said oh no you are not able to use it because u need to send us 3 months salary slip and bank statements which i sent today on your email (Retail. Dox. [protected]@citi.com) and now they are saying it will 4 more days to get it activated which means almost a month to get a credit card, oh come on man give me a break, if you guys are already aware about the fact that without these documents card will not activated why dont you guys told me in begining about this. I mean this is a serious issue you should work on it, your team is giving falseor half information to customers. Anywayz i need my card activated asap because on 28th nov i have to go to us for 1 month for some work, somplease help me to get my card activated thank you.. Eagerly waiting for your reply.

Thank you

From last weak have receive every time new number phone call i dont want any credit card please stop harassment me it will use diffrance number every time why???
if Customer not interested
From last weak have receive every time new number phone call i dont want any credit card please stop harassment me it will use diffrance number every time why???
if Customer not interested

Hii i have received a call from a girl named neha she introduced herself as a citibank employee. And told me that citibank provides loan against insurance policy. As if you want to take loan of 300000 than you will need to buy a policy of 10% of loan amount as its 30000 for 3 lakh loan.they said you have to pay online for this scheme. And i have paid 35000. So now can anyone help me to get out from this problem.. Email [protected]@gmail.com.

I am using credit card of citi bank card no.
[protected] on 20-nov-2019 and 21-nov-2019. 15 transaction was done on this card by some other source in other country currency i want to resolve this query immediately. Kindly do work on complaint and refund my amount as soon as possible.
This to inform there was 15 (Fifteen) online transaction done with out my knowledge from my credit card. My credit card details
Credit card - [protected]
Name - jamshed mohammad
Amount -80779.67 (15 transaction in other country currency) fraud transaction from my credit card details:-
1) 225.94 - can -20 nov19 -21:35pm
2) 2.09 - aud - 21 nov 19- 04:52pm
3) 169.00 - usd -21 nov 19 - 04:52pm
4) 1.00 - euro-21 nov 19 -04:52pm
5) 1.75 - brl -21 nov 19 -04:52pm
6) 129.95 - euro - 21 nov 19 -04:52 pm
7)-50.00- sek - 21 nov 19 -04:52pm
8) 0.08 - usd - 21 nov 19- 04:52 pm
9) 53 - sek. - 21 nov 19 - 04:52pm
10) 1.00 - euro - 21 nov 19 -04:52 pm
11) 288 - usd. - 21 nov 19- 04:52pm
12) 169 - usd -21 nov 19 -04:52pm
13) 119 - usd -21 nov 19 -04:52pm
14) 50 - usd -21 nov 19 -04:52pm
15) 16 - sek - 21 nov 19 -04:52pm
Time - 14 transaction same time 04:52pm on[protected] and
Time - 1 transaction -9:35pm on[protected].
Request to thoroughly investigate these 15 transaction in foreign currency of amount (Inr 80779.67) return to my credit card account.

Thanks
Regard:-
Jamshed mohammad
Mob - [protected], [protected]

Dear sir,
On 17 November 2019, I received a fraud call from mobile no. [protected] for PAYTM KYC update.
He asked me for 1 Rs. Transfer from my citi bank credit card to my PAYTM wallet. I transferred and he hold my mobile for approx. 5 minutes. In these 5 minute he hacked my mobile and transferred the approx. 250000 rs. Amount from my credit card.
Approx. 200000 rs. Amount he directly transferred to some unknown accounts and 60000 rs. He transferred in my PAYTM wallet and from my PAYTM wallet to some unknown PAYTM accounts.
Please find the following details of fraud transaction.
Citi bank transaction details:
Date Description Amount
17/11/2019
PAYTM.COM/PAYTMWALLET IN 1.0
17/11/2019
PAYTM.COM/PAYTMWALLET IN 20000.0
17/11/2019
PAYTM.COM/PAYTMWALLET IN 20000.0
17/11/2019
PAYTM.COM/PAYTMWALLET IN 20000.0
17/11/2019
Paytm*NOBROKER TECHNOL Bangalore IN 49491.01
17/11/2019
NEARBUY INDIA PVT LTD NOIDA IN 50000.0
17/11/2019
NOBROKER TECHNOLOGIES WWW.NOBROKER.IN 49491.01
17/11/2019
NOBROKER TECHNOLOGIES WWW.NOBROKER.IN 49490.0


PAYTM transactions:
Date Activity Source/Destination Wallet Txn ID Debit Credit Status
17/11/2019 14:54 Transferred to bank Order #P2BOTP_B7F56E[protected]F [protected] 850.5 SUCCESS
17/11/2019 14:48 Transferred to bank Order #P2BOTP_DBBEDDB1EA31E8DB [protected] 8400 SUCCESS
17/11/2019 14:44 Transferred to bank Order #P2BOTP_65796C3182428D2F [protected] 8400 SUCCESS
17/11/2019 14:42 Transferred to bank Order #P2BOTP_FB9A6C9E5EAABB48 [protected] 19950 SUCCESS
17/11/2019 14:41 Transferred to bank Order #P2BOTP_0CDC1222E5DCC306 [protected] 21000 SUCCESS
17/11/2019 14:37 Added to wallet Paytm Order #[protected] [protected] 20000 SUCCESS
17/11/2019 14:37 Added to wallet Paytm Order #[protected] [protected] 20000 SUCCESS
17/11/2019 14:36 Transferred to bank Order #P2BOTP_2CC86AA194679D32 [protected] 2100 SUCCESS
17/11/2019 14:34 Added to wallet Paytm Order #[protected] [protected] 20000 SUCCESS
17/11/2019 13:40 Added to wallet Paytm Order #[protected] [protected] 1 SUCCESS
17/11/2019 13:37 Added to wallet Paytm Order #[protected] [protected] 1 SUCCESS

I immediately complained in the citi bank and PAYTM. They both are investigating the transactions.
Now they are asking for the Police FIR copy for the further investigation.
Kindly help me in this matter and accept my complained.

Regards,
Pankaj kumar Jindal.

I am rohan, i received a call in august from a person claiming to be from citibank. He told me that the bank is giving loan against policy and told me to buy a policy from bharti axa life of rs.70000. He told me that i will receive a loan of 8lakhs in 15 days in august, 2019. He called me from a landline no.+[protected] which was tagged as bank in truecaller. Its been 3 months since i took the policy and havent rexeived the loan amount, i am posting now to warn others to beware these fake calls.
The person who called me claimed to be rahul sharma (No.[protected]). Please beware of these fraud calls.

I have applied though amazon.in for citi rewards credit card. On telephonic conversation the executive confirm my all details and feed them. After conversation they accepted my application and provide me ref no[protected]. After that i submit my hard copy of aadhar card and a photo to the executive at my office address. After 5 days i have received a mail stating that they can not process my application as my address proof not match with the details feeded in form. Only mistake is they feed my house no c17 in place of 317. On this basis they rejected my application. I request them to reprocess the application but they rejected. I have also other bank credit cards on same address proof. If my application is rejected due to cibil score i have no problem but they rejected my application on the basis of small mistake which is made by executive who feed the form. Its not my fault. This type of behaviour from citibank not acceptable.. Kindly do the needful as soon as possible.

Today i have received an sms rom citi bank with the statement saying we confirm ecs debit on your citi account no xxxxxx4556 on 12 nov-19 for an amount of rs 7500 which is a fraud. I checked and found the amount got deducted from my citi account. I have done no ecs and most informative and alarming is its showing hana bank as the creditor which
Name i have never heard of. How to get the money debited back to my account.? Whuy on earth most of the posts shows is this kind of happening is with citi banks only is quite unfortunate

An employee of citibank who has either quit the company or doing it from within citibank called up with all my credit card confidential information like credit card number, expiry date, cvv and including credit reward points which was only known to me. Believing that it's a legitimate caller from citi i shared the otp and he took out 1 lakh 12 thousand from my cc to top up his paytm and mobiquik. An fir is filed with bangalore cyber police and the investigation is on, citibank is constantly harassing almost on daily basis to make the payment without actually doing the investigation and finding out the fraudulent caller who is sitting out there and doing the same thing with many other customers.

Hi,
In 9th month bill i got 3 transactions with double time replication.
430 rupees
374.19 rupees
1015.05 rupees.
Since the time i am keep on calling customer care, one amount in the above got reverted i. E., 374.19.
Today if i call again to customer care officer, she replied that, we can not do further investigation, if you want you can take any action, that amount also we just reverted for to satisfy customer. I asked her to send written email to me to proceed further. Please do favor in this matter.in a month if 3 transactions with double time replication happen, i don't know how many happen since long months.
I hope i will get quick favor for me.
Thank you,
Krishna reddy

I have been writing to the citibank to close my credit card ending 7027. I sent several requests in the last couple of months. I am not using their cards at all. Further, this bank has not been quite professional in their dealings.

Their refusal to close the card is not acceptable. Kindly advise them to close my card.

Anita joseph
[protected]

Posted via speed post ;october 27, 2019
Mr. R r shanbhag
18 mallika; mahim makarand chs ltd
18 mallika; 114 s v savarkar marg; mahim; mumbai-400016
Mobile:[protected];[protected]; email:[protected]@gmail.com
To citibank, po box 4830; anna rd post office;chennai tamil nadu
• ref:- non inimation of citi card transction for card ending 0574 by email and sms to me –card holder
• sub:- my citi card ending 0574 04/22 visa tranction dated 26/10/2019 — at 17:47:03 for rs7350
Dear sirs,
I have purchased medicines from raj medical and general stores, mahim mumbai-400016 vide cash memo no :ca/11313 for rs.7350 dated26/10/2019 and paid him by by citi rewards card lata raghunath shanbhag visa platinum (Card ending 8903 — 09/22 — ) and all expences to be debited to raghunath r shanbhag card ending 0574 04/22 visa. I have not received any intimation on my mobile[protected] and on my email [protected]@gmail.com. The details of transaction is as under. (It appears that supplier has received cash from you)
Date:-26/10/2019 time:-17:47:03
Mid:[protected] tid23112011
Batch:000258 invoice:-001874
Sale
App name:visa credit
Card type: vsdc domestic
Tvr :[protected] tsi:6800
Autho code : 542398 rrn:[protected]
Amt inr 7350
Kindly send me intimation of my this transaction by my email and sms
Regards
Yours truly

R. R. Shanbhag