Citibank Complaints & Reviews

Citi bank offered me personal loan on my savings account on 2018-april. I was also in a need of money and accepted their loan offer.in the call they approved that, they will be providing the 5 lakhs of loan amount at a rate of 11.59% interest for a period of 24 months. And also they said 1.8% (+gst) on loan amount will be taken as processing fee. I agreed for all of this.

And after some days i got a mail of loan breakup letter though a mail. I didn't check the letter properly at that time and i was paying the loan installments every month with out fail. I didn't even calculate per month loan installment after the approval by trusting citi bank (My mistake). But this trust is broken when i check the break up letter of personal loan. They are charging me 12.25% as an interest per month.

I have called the customer support about the issue and they said that they will investigate about this issue and comeback with solution in 2days. Its been 3 months, i keepon calling and they ignoring my case like hell. And they again lying that the amount of interest is 12.25%. I asked for recorded call in which i agreed for the loan offer with their mentioned interest. They denied to provide me call recording (They are really treating customer as buffoon). I am frustrated of their words and service and finally complaining here. Please resolve my issue.

If citi bank says their amount of interest which is being charged on my loan amount is correct, i want that call recording from citi customer support in which i agreed for that percentage (Actual % is 11.59).

Loan account number: ls2-ipc-7422866
Name of customer: ponnada appalanaidu

This is with regards to my cards that have been stolen on the 4th august 2019.
Attached is the fir copy of the complain for the same that has lodged at the local police station. (Bandra police station) also the dispute form.

The necessary intimation was also given to your call center for blocking the credit cards/account/net banking/phone banking on the stolen card on the 4th of august 2019. I have also mailed required documents for the case not he 4th & 5th august 2019. I will also be re submitting a statement that the police authority have re registered with regards to the fraud.

I have been following up on this case with the police as the case investigations are still going on. I have bared a loss of almost rs. 2.5 lakhs worth thing that was stolen from my car (Cell phone which they managed cracking the code and got the passwords, laptop, wallet with all ids and credit cards & lot many valuables as mentioned in the fir) which was broke open at bandra mount mary road. I have been since then on a constant following with the police for the same.

Your call centre team / dispute management team has not been able to support me on this matter. I have already requested them and pleaded them to check no the case filed with the police. But there has been absolutely no check or no follow up done on this. After all the loss i have bared i cannot afford to pay any further on this fraud transaction. There is also a big fraud done on my hdfc credit card worth rs. 1, 00, 000/- and they have put this case on dispute and investigating no the same. The withdrawal of all the money has taken place from an hdfc atm and the cc tv footage for the same will be shared by hdfc to the police station on monday 19th august 2019.

My statement for last mont has been generated and the amount of rs. 20000/- + 1000 transaction fees have been shared to me. I cannot afford to pay this amount. I have again called up and spoke to the dispute team but there is no support on this.

Im in no condition to pay for the fraud transaction as there is a huge loss i have already been baring and cannot afford to pay anymore.

I need your support and understanding not this matter as this is something with is beyond my control.

*note:
For the purpose of verification use:
Name: vidhi mukesh shah
Registered no.: +91 [protected]
Dob: 23/09/1986
Address: 1702 neminath ocean view, svp nagar, plot 37, andheri (West), mumbai 400053

Looking for a positive revert on this.

—
Regards,
Vidhi shah
+91 [protected]

I have cleared all the dues in the month of april'19, however i received statement in month of may'19 stating some outstanding payment.
I informed citibank that i havent made that international transaction (In cad) and told to block the card as my card was misplaced and i was not able to use the card for any transactions and due amount not to be paid. Instead of blocking card and refunding amount, the bank charged interest on the transaction which was not made by myself. How can i forced to pay the amount of rs 3075.00 which i haven't used.

Kindly contact on [protected]
Mukesh kumar

Hi,
This mail is regarding my lost card.

Please note that in the absence of my citi credit card, i am unable to access the customer care helpline calls or the citi bank website as they always ask for the credit card number which i do not have as i mentioned above.
Please can you call back me at my registered number i. E[protected] as i need to talk about the payment overdue.

I am trying to reach a customer service and it ask me for my account number, i enter the number and it says it can't recognise and after 2 attempts it gets disconnected. I tried multiple times and still the same issue. There is no other way to reach the customer. Er service. My money is stuck in the account. I need to transfer that to credit card and when i tried that online it says that i need to call customer care. The calls that i make to citibank charges me a lot of money, also if i don't pay my credit card bill i will be charged from the other bank. I need to talk to someone. The citibank office is very far so i need someone on the phone and i can't reach.

My savings account credit was blocked 15 days ago without any intimation. For credit offers and referrals they have sent around 150 mails but for blocking of account i haven't received any message or call. When i call to the customer care response was very poor. I was holding the account for nearly 7 years. Due to this issue i haven't received my salary and no one can't able to transfer any funds to me. When i try to call customer average wait time is 30 mins and it's mentioned that local charges may apply for that. I had spoken to customer care yesterday itself about 5 times. Really it's giving much mental pressure for me.

Hi
I am having corporate account of citibank for ericsson, my salary has not been debited for this month due to credit blocked as my residence address proof is not uploaded. My communication address is my office address & i have already shared my address proof trough mail & uploading on website still it is lying in block state. I am facing multiple problem due to no salary as i have to pay my utilities bill & instead of supporting & help your representative are sorry for it.
Please help me out with the solution rater than being sorry.

How can you hold the salary of any person, seriously strange. I along with my family is dependent on this.

Dear all,

I took a loan on credit card from citi bank for rs. 3 lacs for 48 months @ 20% roi. It was urgently required so there was no time to apply for personal loan from other banks. I thought i would be doing a balance transfer later from other bank with less roi. Emi was around 11k per month. I paid the emi for 11 or 12 months i. E. 1.32 lacs. Later on, i had professional and personal issues due to which i was not able to pay the emi.in between i tried for balance transfer from other bank but due to on going loan i was denied. I even told customer care about my issues as i was very loyal in my credit card payment. I had around 14000 reward points. I took loan on my other credit card at low interest for paying citi bank. The loan was 1.31 lacs. I told citi bank about paying part payment so that my emi can be decreased. They denied for part payment. Then later on i paid that 1.30 to citi bank as they were charing lot of interest on my card. Then again i stated them regarding my issues and assured them i will be paying the amount in full (Whatever is remaining). Just let me get a job. I told my family regarding this. They again gave me 1.21 lacs which was showing due. I asked the bank about total due but they told they will be able to tell when i will make 1.21 lacs payment. I made a payment by taking it from my family. Now when i asked them, they are saying 2.40 lacs is still remaining. I mean, we are middle class people. I have a home loan on my head and citi bank keep on demanding money. What should i do? Please suggest. I am in a big mess. I was delaying any payment on my credit card. I was spending the amount which i could pay. My cibil was totally spoil. I even received called for settlement but i thought would pay them just not to see the "settled" tag on my account. I would not be getting any loan in future when the account will show the settled tag. However, what one should do in this kind of situation? They force the customer to be defaulter or settle the account. Now they are offering me settlement of 1.70 lacs. Before, i paid them 1.21 lacs they were offering me settlement of 2 lacs. I didn't opted settlement as i wanted to pay in full. Please help and suggest...!!!

Dear Sir/ Madam,

The said case is still pending with citibank since Aug, 2018 & they hv not credited the Amt 40, 000/- to my a/c which was a fraud transcation by paytm,

Blw is the reporting done to citibank.

Request Kindly look into the said matter at the earliest.

Tks / Vijay Poojari
Uran Navi Mumbai.
[protected][protected]---
Dear Sir/ Madam,

Request, Pls sort out the issue at the earliest for the amount deduted INR 40, 000/- illegally fm my
citi credit card. Kindly credit the amount without any further delay as i hvn't recd the otp no nor any
information toward the said transcation. why shud i bear the loss when i hvn't done the
transcation fm my credit card a/c.

Further, I want the details of transcation for the same.

Being a regular customer of the bank please help me out.

Kindly look into the matter & resolve the same at the earliest.

Thanks N Bregds...,
Vijay Poojari
Uran Navi Mumbai.
++++++++++++++++++++++++++++++++

Note: Forwarded message attached

-- Original Message --

From: Executive Response [protected]@citi.com
To: vijay poojari [protected]@rediffmail.com
Subject: RE:'Citibank=[protected]' Your dispute details of the card no ending with 1479
Dear Mr. Poojari,

We refer to your e-mail dated November 12, 2018, regarding your Citibank credit card number ending with 1479.

We understand, that you are disputing the below mentioned transactions incurred on your card account.

Date

Details

Amount (Rs)

26/08/2018

PAYTM.COM/PAYTMWALLET

10, 000

26/08/2018

PAYTM.COM/PAYTMWALLET

10, 000

16/09/2018

PAYTM.COM/PAYTMWALLET

10, 000

Pursuant to our email response dated September 26, 30 and November 9, 2018, we reiterate that the above transactions have been authorized in a secured environment basis the One Time Password (OTP) delivered on your registered mobile number. Since, only the card holder is privy to the OTP, transactions authenticated by OTP are considered to be secured in nature and such transactions does not fall under bank’s ambit of investigation. In the view of the same, while we empathize with your situation, we regret our inability to make good of the loss incurred to you on account of the disputed transaction. We request your understanding in the said matter.

In case you wish to view the transaction logs, the same can be made available to nearest Citibank branch office for your perusal, with a prior appointment. The transaction logs substantiate that the OTP has been delivered to your registered mobile number and the same has been used to authorized the above transaction.

Further, as communicated in our previous response, please be assured that the Bank will extend the best possible co-operation to law enforcement agency to conclude their investigation. We request you to make payment towards the total outstanding due at the earliest to prevent levy of charges and maintain good credit standing at Credit Information Companies.

Thanking you

Sincerely,

Biju Menon

Executive Response Unit

[protected][protected]
ote: Forwarded message attached

-- Original Message --

From: "vijay poojari"[protected]@rediffmail.com
To: [protected]@citi.com, head.[protected]@citi.com
Cc: [protected]@evergreen-shipping.co.in
Subject: /// URGENT //// Wrong credit entry for Citi credit Card no : 4xxx xxxx xxxx 1479.

Dear Biju Sir,

Ref above, Please be informed that their is some wrong entry on my credit card no.
[protected]. Kindly check & verify the same as checked i hvn't done this transcation. Kindly just breif what for this entry has been done.

26/08/2018 PAYTM.COM/PAYTMWALLET IN (Do you want to convert this to an EMI)
10, 000.00

26/08/2018 PAYTM.COM/PAYTMWALLET IN (Do you want to convert this to an EMI)
10, 000.00

16/09/2018 PAYTM.COM/PAYTMWALLET IN (Do you want to convert this to an EMI)
20, 000.00

Pls revert on the same urgently.

Thanks N Bregds...,

Vijay Poojari
Uran- Navi Mumbai.

Firstly of he said me to send my documents.. Then he said me 350 as a commision and later denied for loan.. I am not feeling secure of my documents which i have sent to him... I am sending him mobile number which i have... His name is mohammad shafeeq... And his number is
[protected]..
He has made fraud from many people and sents fake screenshot
Please take action as soon as possible
Thank u

Hi,

Myself sumanth varma and my mail id is [protected]@yahoo.com. I have lost my citi credit card on feb 2018 and i have called citi bank to close my card and i have settled my dues. And after that i thought my card was closed and citi bank have not issued any new card. But in mar 2018 they sent me annually changes and i missed them for 3 times (Thing it might be wrong msg.) after 3 montha i called citi bank and they rolled my changes. Now the concern is my cibil is effected for that months and citi bank as not corrected it. I tried to reach them all means but as my card is closed i didnot get response.

Due to cancellation of my hotel booking i got a refund from the hotel on my credit card which i was suppose to pass it on to my client. On 09 jun 2019 i requested ciit bank if its possible to get this credit amount back into my savings account to which they agreed. Hence i initiated a request for refund of credit amount into my savings account. I was been communicated that it will take 3 days. Its been a month now and despite of constant follow ups i issue has not been redressed.

I have disconnected my mtnl lanline no. 25506792 since april 2019 and requested you by telephone to stop any payment mtnl. But you have made payments in may and now in june to mtnl. When i am not using the service why the payment is being made,
How i will recover this amount from mtnl?

You are requested to stop any payments to mtnl from today
My card no. Is [protected]
Please inform me how i can recover this amount.
Thanking you
M. K. Gandhi
[protected]

Dear sir / madam,

Ref above, please be informed that yesterday dated 27/06, i have received 04 msg on my cell no. [protected] stating
That yr amt has been deducted fm citibank credit card no. 43xx xxxx xxxx 0931,

Following fraud transcations has been done ;

Inr 7900.00 spent on credit card - 0931 - dt : 27/06/2019. - itunes.com/ bill.
Inr 1.00 spent on credit card - 0931 - dt : 27/06/2019- google services.
Inr 3999 spent on credit card - 0931 dt : 27/06/2019 - google proxima beta
Inr 1.00 spend on credit card -0931 dt 27/06/2019 - google seller is cancelled.

All the above entries are fraud, i haven't made any entry from my citibank credit card for such
Transcation nor i have got the otp no. Then how the same is deducted, please look into the said matter
& i have also informed citibank for the same.

Thanking you in advance for your kind co-operations.

Thank n bregds...,
Vijay poojari
Uran - navi mumbai.

Hi team,

I have requested from citibank to transfer the excess amount in my card i. E rs. 45666. They are transferred citi bank to sbi card on 19th of this month rs 45666 through neft transfer still the amount not credited to sbi credit card. I checked with sbi bank they said its not credited contact with citi bank they are telling we have transferred amount 45666 on 19th of this month they confirmed from back-end team. They given utr number i checked with sbi bank same they replied not credited amount. I don't know where the amount is right now. I am getting frustrated with both banks nobody is confirming where the amount is. I need my money. Kindly do needful. Here with i am attaching both banks pdfs.

Please note a citi bank credit card [protected] is showing in my report in cibil .There are 2 more credit cards from 2 different banks and I have disputed with the bank .I lost my husband may 26th and ai have a 10 year old son and not getting a loan .Please help me clear this .Please note that my PAN number is AGPPD7962D . I received call s from the bank before and clearly explained to your officera that during my 5 year stay in Delhi where i shared my accomodation some one must have issued a card and misused .Need your assistance .

Early morning between 1.13 am and 1.52 am i have seen a series of transactions in usd, aed, gbp at various outlets like :
Priority pass ap usd 439
Great deals aed 887.25
Dadabhai travels aed 1225
Crate clothing nzd 89.90
Reatryl.com usd 49.95
Reatryl.com usd 1.95
Blackcab system ron 17
Dominos usd 33.99
Dellmont eur 10.42
Walmart.com usd 15.19
Portwallet.com bdt 1000
Deliveroo.co. Uk gbp 75.60
Deliveroo.co. Uk gbp 86.89

All these transactions had otp verification. The one time passwords have come as sms on my phone, but i have not used them. Obviously some one else has found a method to access my details as well as my otps.

My credit balance was rs 58541.38 and this has become rs - 671.21!!

Please look into this problem urgently. I need a refund of all the unauthorised charge on my credit card.

Today morning i called citibank and requested to block my card.

Hi,

I opened my salary account on 12/06/2019, still account get not activated, because of this reason my salary wont get credited of this month.

I am trying to contact citi bank representaive (Ashok), he is not at all esponding properly.
I want to activate my account asap.

I am not satisfied with these type of services, hope u will rectify

Regads,
Ramya

Hi I have been sending messages to citicard regarding misuse of my card xxxx xxxx xxxx 5622 on 18th and 21st June.

1 Rs.76 spent at ITUNES.COM on 18th June 2019...susequently cancelled
2.Rs 76 spent at ITUNES.com on 18th June...subsequently cancelled
3. Rs 76 spent at ITUNES.COM on 18th June...susequently cancelled
4. Rs. 76 spent at ITUNES.COM on 21st June...susequently cancelled
5. .47$ spent at sentiments on 18th June 2019
6 Rs 76 spent at ITUNES.COM on 21st June2019
7. Rs 7900 spent at ITUNES.COM on 21.6.2019
8. Rs 76 spent at ITUNES.COM on on 21.6.2019
9. Rs 7900 spent at ITUNES.COM on 21.6.2019

This is to confirm that I have nothing to do with ITUNES.COM or sentiments and these are all unauthorised and illegal transactions and refund the funds back to the card.
PLEASE THEREFORE CANCEL ALL THE TRANSACTIONS AND BLOCK THE CARD IMMEDIATELY AND CONFIRM.
I am out of India till November and I dont intend using the card till I return. pl therefore block the card immediately as someone has access to my card.

CITI bank has a program to provided 2000 cashback for customer that referred a credit card to others.

As part of it I referred one of my friends and he got credit card and using them for a while, but didn't get any cashback and what they are doing is like the ehsaan by giving me 250 flipkart voucher.

In there referral program dashboard the credit card is approved and my friend is using that.

Citibank just want to issue the credit cards by spreading the wrong offers. I also applied from Zomato with the offer of getting 15 month Zomato gold free and i applied and also got the card. Now they are saying that there is no offer like that.