Citibank Complaints & Reviews

I have been charged a late fee and other igst and annual interest charges during this pandemic.

And there is no way to reach out to the customer support, nor mail or call.

Unfortunately, i opted for a credit card and used it to purchase a device using the emi option with the citibank credit card.

I have been charged unexplained interest on amounts / late fee charges during this current pandemic.

Despite all this, the current issue or the main point i would like to bring into the light is that i was trying to reach out to the customer service through calls, email, and their official website. I am unable to take a single step forward after clicking a button. I cant write a mail, cannot connect with them through call and there is simply no option on the app to reach out. All i get is self assist stupidity and pages of information from them.

I feel this is highly unfair to lock the customer when payment periods are approaching and leaving them 0 option to clarify their doubts. What option would i have instead to just pay if they charge me a hefty amount, which they are anyways now?

Please note that my card no. Xxxx xxxx xxxx 7674. My bill (Statement date: may 11, 2020; and due date: may 28, 2020) includes interest charge and igst 18%. Since you announced that during the pandemic you won't take any such charges, my question is why do you do this. I request you to reverse these charges.

Secondly, please note that i deposited the check well on time at one of your designated collection center. Due to the covid 19 pandemic, entailing shortage of service staff, i assume, my check was collected after about a couple of weeks post the due date. Since i never defaulted on payment of my bills — my payment history would testify — you may trust me. Thanks.

Dear sir,
I need my loan closure letter
Loan A/c no. : LRWMMA4008146
Loan Amount : 1, 44, 000
Loan Sanction : 15.03.2005
Loan closed : 31.10.2008

I would like to draw your attention towards a lingering issue with my citibank credit card ending with 6642, since 25 march 2020. My card has been deactivated since the specified date and i have been pursuing your support relentless via multiple channels to get the issue sorted. However, the card remains inactive.

I have failed to receive any conclusive justification from citi support as to why the card has not been activated despite my clear payment track records for the last 12+ years and also clearing out the latest outstanding amount.

To summarise the background for this issue for your reference : an older card ending with 9429 which was requested to be closed had an outstanding of inr 148, for which the statement was generated after the card was closed. As i was informed that the credit limit for this card would be transferred to my card ending with 6642, i believed there were no outstanding. As the closed card was not reflecting in my account and credit limit was transferred, i had no ways of validating.
It was only on 25 march 2020, i came to know that the card has been linked and not closed and the outstanding of inr 148 has triggered deactivation of my actively used and paid card ending with 6642.
After repeated followups with support teams, there was no conclusive response and i was being asked to clear the outstanding on both cards, which i have alreday done. However, despite all this, i'm being informed that the card cannt be activated.

This untimely deactivation of the card and having to repeatedly followup to get this sorted has been extremely stressful and troublesome. I would like to request you to please look into this matter as i always maintained a clear payment track records with citibank and have a green cibil score.

Hi,
I, Atul Mehendale, trying from so many days to call customer care no. but not connected. This is regarding closer of my credit card ending with 1628.
I also write mails to [protected]@citi.com and head.[protected]@citi.com
to close credit card.
I just want to close my credit card with immediate effect.

Regards,
Atul Mehendale

This is b. Srinivas my card no.[protected], i have received a bill of april, 2020. Statement column date 18.04.20 interest charge @3.50% (42.0% annual) and igst total an amount of rs.517.78/-. I cant understand how can you charge this amount in my bill.
I request to you please reversal the above said amount immediately, my card is absolute free of annual fee from beginning.

I humbly request to you earlier bill also (March-2020) have received interest charge @3.50% (42.0% annual) and igst total an amount of rs.1306.93/-

So i request to you please reversal the two months excess amount, i already contact the call center number of times finally i paid the entire amount, but your authorities to consider the same and reversal the my paid excess amount of rs.1306.93 and 517.78 immediately.

B. Srinivas, [protected].
H. No.4-21, t-1, dasari sunitha reddy towers,
Quthbullapur, medchal dist-500055. Telangana state.
[protected]

Hi team
I need your help to solve this issue. During this pandemic rbi has promised that there would be no charges that would be added by the bank. However citi bank has charged me the late fee and interest charges also.

All of the above there is no way to reach them or contact them. Its been almost 15 days but they send automated email but no reply to my questions

Please help.

This is to confirm that refund for amount 11627 rs has been successfully proceed on 5th april and it should reflect in my account by 15 april as per policy of bank but amount not reflect. Refund ref no 841386.
I placed order with total amount of rs 11627 from amazon by citibank credit card on 23 march 2020 by emi option, but due to lockdown my order was cancelled and amount has been refunded successfully on 5th april2020 but still emi is on which should be closed as per policy said by amazon, kindly close emi and also refund the charge levied.

I have recd sms from your side that credit cards dues will pay in may 2020 from feb. To may 2020 as per rbi guidelines due to covid-19.
But in your statement of march-april 2020 you have charged late fee and igst. Hence i hereby made payment "under protest".
Please waive the late fees and reverse the same in next month statement.
Thanks/ sanchit agrawal.

I am since last 5 years your credit card customer, i am regular payment of my bills. Regarding this card citi bank giving me second life time free credit card of number 3639.

In this card citi bank charged annual fees, while of giving card executive said me this is life time free card, so why annual fees charged??

Please i request to you waiver this annual charges as soon as possible.

Regards,
Ashish sanchla
[protected]

Please let me know the status of my refund sent by zomato which has a reference number i.e. [protected] and I have sent my complain to bank via email but no response was there from bank.

4 days before, on 18-apr-2020, i recieved a message that my account got debited rs 4200.
The message was "purchase subject: mcupos 18apr0000 card no.: xxxxxxxxxxx 18apr20 163849 google *petr\1600 amphitheatre ref:[protected]"

But the amount did not debited from my account.
And yesterday (21-apr-2020), my transaction statement got updated like amount rs4200 debited. And the amout also really gone.

I m sure that i have not done any transaction on that day.

My citibank statement also updated like:
The transaction message is like "purchase subject: mcupos 18apr0000 card no.: xxxxxxxxxxx 18apr20 163849 google *petr\1600 amphitheatre ref:[protected]"

Kindly report me soon and refund the corresponding amount.

Dear Sir
I have received mail from your side regarding moratorium, Mention in the mail was to hold the payment to use the option of moratorium, then why was the add late fees after holding my payment in my total outstanding.

Thanks & Regard
SUNIL

My credit card is valid up to only 5th may 2020 new card not received my mobile no is [protected]

The duedate was 02/04/20 and we have deposited the cheque dated on 30/03/20 so why the late fee and additional charges has been charged.so please reverse the payment of late fees and additional charges.

I'm citibank credit card customer since more than 10 years and all of a sudden 4-5 days back my transaction got declined. When i called customer care they told my card account is closed during a internal review.

I asked for the reasons but they didn't told me any reason. It's very insulting that how can citibank suddenly close the account. Since so many years i always acted like a loyal customer and use to make timely payment and didn't had any issues. Kindly help to resolve the problem and reactivate the card.

Regards,

Late payment fee charge in maritorium period on my credit card ending 0978.

Please reverse the late payment fee.

Below is the sms from citi bank about maritorium

Citi is pleased to extend moratorium on your credit card dues, and/or emi (S), till 31st may 2020 as per the rbi's guidelines. If you are not able to make payments during this period, there will be no late fees, no return charges, nor delinquency reporting. This benefit is applicable for cards in good standing as of march, 2020 (I. E. No default in repayment of prior dues). However, interest will accrue as earlier and we recommend you to continue to make payments, as per convenience, to reduce the interest charges. Faqs at https://citi.asia/MoratoriumFAQ. stay safe.

I transferred 7000 from my citi bank account to sbi account through imps. Money got debited from citi bank account but, not credited to sbi.
I called to sbi customer care, they told as it is not received by us we cannot take the complaint.
Citi bank customer care people told as that is successful transaction we cannot do it from citi bank end.
Where is my money. I want my money back asap

I had purchased perfume at Mumbai international airport terminal where i was suppose to get 15% cashback on using citi bank debit card.The seller said the amount will be credited in 90 days.Its already more than 90 days.
I am trying to reach citi bank since many days
But there customer service is terrible

There is no option to reach the customer care

Kindly assist at the earliest