Citibank Complaints & Reviews

Hi,
2 weeks i got a call regarding Citibank credit card based on their request i have provided addhar card, pan card photocopies and salary slip . then on next day i got their call asking address where i want my card to be delivered . i have given that information then they told me that i will get a verification call in next 2 days . but it is a week now, i haven't received any verification call . Then application number received...

Dear Sir /Madam, ,
I want you to inform that i had been apply for citi bank credit card, my card ref no. is -[protected] and my card approved with your site. but i am unable to collect my card due to some mistake in my residential address with your site.
My Correct Address- Himgiri Society, Flat No.-11, second floor, Above Mamta Super Market, Beside of Bharati Hospital, Dhankawadi pune - 411043

Thanks & Regardsbr...

Dated: 20/01/2017

The Branch Manager
Citibank

Sub: Intimation of Lost Credit Card & request for issuance of New Credit Card

Sir,

I, Vijay Malhotra, Primary Credit Card holder of Citibank bearing No. [protected] has lost my card.

It is to request you to Re-issue a new Credit Card in my name at the earliest.

Please acknowledge the receipt...

As per my CIBIL report there is shown a written off (Total) Rs. 1, 13, 313/- and Written off (Principal) Rs. 69946/- for credit card no. [protected]. Kindly clarify or advise where to approach for removal of this from my cibil history? Kindly advise me to get it removed from my credit history, since i have already paid the amount. This is tarnishing my image. you are requested to expedite it soon....

I got a call from CITI bank on my birthday offering so called special "reward Credit card". Since it was my company shutdown time & birthday I had no access to get few documents & that is why I could not submit my documents on the same day. But I was assured stating the executive will be collecting documents after a day two. They troubled me on my birthday calling continuously 12 times and I have responded to all the calls. Funniest part...

I am writing this mail out o[censored]tter irritation and bad experience faced from Citi Bank. This is the third time when Citi Bank called for issuing Credit card, but like always the bank agents pick the documents and do not respond after acknowledgement. Neither they drop an email, nor they pick up call to answer queries. I fear if my my documents are misused by somebody or card is issued to someone else. This is the worse bank and their customer...

In August 2016 we were on a world tour visiting family in UK, Cyprus, N.Y and Canada, making stopovers in Singapore, Zurich and Vienna.
Our citi credit card did not work for us on presentation on 17th August. We used a different card. 10 days later in Amsterdam our card was rejected again. I found that our card had been hacked and maxed out.
Not only that, but I have never used the secondary card (in a protective case in my...

My card no [protected].
I purchased diesel on Dec17, 2016 for Rs 1670 by using credit card. CITIBANK charged Rs 47.99 on it despite Government declaring that no service charges will be levied by using cards till December 31, 2016. A credit of Rs 12.53 was offered on this charges, resulting in net levy of Rs 35.46.
I have never ever defaulted on any payments, thus I will be making this payment as well but I want reversal...

I had submitted documents for the Citi bank credit card on 10th of dec'16 and yet i have not received my credit card .when i contact the person i submitted the document on 20dec to complain for the delay in process, i got an email from citi bank asking for the documents, i believe that my documents were misused and credit card has been issue to someone else

Application number = BPA0372363

Agent name Pramod who...

I HV provide the document to Shweta but still not received any card nor ur customer service is answering my query. Pls let me know r u going to dlresolve my query or not. I tried to reach Shweta for query but she is also not replying to my query. Please let me know r u going to resolve my query or not. 2 months completed I hv submitted the document but still no response.

Awaiting for ur quick response...

I have been deceived by the citi bank executives to take a credit card for which i should not pay any membership charges. I have been charged 3300 rupees as membership charges. For which it was told that i can claim cash back which was also a false statement. After many requests with bank officers they suggested me to migrate to rewards card which is lifetime free membership card from platinum visa miles card. Again here the reward points...

After 8th of Nov 2016, We have received the information from News paper/news channels and by PM speech that no surcharges on credit card of fuel refill. But in my December 16 statement of citibank i can see 28 rupees extra on 1000 rupees petrol.
When I called customer care they told me that no guideline from RBI.
Please resolve this issue.
Amit
[protected]...

I have taken loan on my Citibank credit card on Aug-2015.This loan taken over phone and without any paper documentation but voice recording as an agreement. But starting from November-2016 they suddenly started charging service tax on loan EMI’s which in turn increases the EMI Amount, which is additional charge on customer. I called the customer care and they told me that the RBI has directed with notification to the bank to charge the...

I have taken loan on my Citibank credit card on July-2016.This loan taken over phone and without any paper documentation but voice recording as an agreement. At the time of taking loan I asked the executive minimum three times regarding service tax and she said there is no service tax at all. But starting from November-2016 they suddenly started charging service tax on loan EMI’s which in turn increases the EMI Amount, which is additional...

[protected]
To
The Manger Accounts
Customer care / City bank Mortgages
City Bank
Delhi

Sub. Mistake in our account No. L. City Bank NA 127019
Sir
We deposited our cheques in our above account in your bank but sorry to say that when we check our bank pass books there is mistake.
By mistake you put the receiver name of Voda Phone instead of L. City bank NA 127019 detail...

Dear Team,

I have reived credit card platinum citi bank 1 week back. but still pin not generated for shopping purpose. itried to reaching customer care but no use.

i spoke with customercare sgent last week. confimed this card no Joiing fee and if i use 3000 in ayear there is no Anual fee alos.

kindly check it and comfirm to me on the same.

Credit card number: [protected]...

I received my credit card of CITI BANK in November 2016. And did shopping with my card in the same month of the amount Rs.82000.
When my bill generated in December 2016 with due amount of Rs.82000, minimum due Rs.4100 and due date of 14.12.2016. I called Customer Care on 03.12.2016 for the confirmation regarding how they charge for the interest and other charges. He confirmed that there are no charges if you pay minimum amount which...

Dear Sir,

As per my record I would like to informing you that about my new city bank Credit card purchase login problem.

1st time login - 2 month ago first time your executive collected my Documents at my office (working hours) it is rejection or not I do not known but they told me it is signature mismatch
2nd time I given the all documents. (1st App No.: BPA0314420) login No. I forgot

3rd...

My citibank credit card was fradulently used by miscreants. I had spent more than 30 min. to raise my grievance to a citiphone officer in Chennai, IVRS said all the officers were busy!
After several attempts, I could place my complaint at mumbai no.[protected]. On 18.12.16, an officer in Mumbai told me that my grievance had been forwarded to the "Dispute Team" & would get a call in the next 48 hours.
No call came from citibank.br...

Poooor customer care service.

They only pretend that they are going to resolve issue in same call.

From 3rd of dec, 2016 till date i kept calling them for my debit card to reach out to me.

I'm cardless in demonetization situation.

I followed complete process which they asked me to do but no resolution.
They did a small mistake initially because of which i'm suffering a lot....