Citibank Complaints & Reviews

I got a call from CITI Bank on July 2015 regarding loan, and they told me to pay 25k to insurance based on insurance we wil offer 5Lakh, after that 25k + 15k for CITI Bank account opening again 40k for account opening again 26500 for dealer code remove again 31k + 30k remove, after this you have done two time so told me to pay one time 61k, again 15k to remove the dealer code and finally 15k to release the amount, so totally I have paid 283499 again thy asked me to 80k, I have not done till today I have not got any updates and thus # are not working [protected] & [protected] Rohit [protected] Sandeep, Requesting you to pls help to get my amount back.

Fraud transaction happened on 11-oct-16 citibank card, rs 6, 500.00 was spent on your credit card 4386xxxxxxxx2801 on 11-oct-16 at ebay india paisa pa.
I never done this transaction however i asked to citibank people they told me to contact ebay to get more information about your transaction like, what was the product and what shipping address given for that, and if possible to cancel the transaction. Citibank gave me the transaction reference number : 437285

However, i sent a email to ebay people asking about this transaction details, so i have received the below email from ebay

Hello margoob,

This is with regards to your recent interaction with our customer support team about the status of your missing payment transaction.

We have checked our records and can confirm that the transaction was rejected by the gateway due to technical issue. So you have to contact your issuing bank for your missing transaction they will assist you better for the same.

We trust this information was useful to you.

Thanks & regards,
Resham.
Paisapay team

Now i am asking to citibank people, please provide me the correct information to the same. Because ebay india saying transaction got rejected then what is the current status.

I need the resolution for this dispute orelse no one can trust on citibank credit card

Thanks,
Marghoob ahmad

I Sri Suman Roy, a credit card holder ([protected]) of your bank. This is a letter to lodge complain about my credit card bill which has not reached to me till date.

The bill date is 4th November 2016 and to clear the bill I need to receive the hard copy of the bill to get the information on the amount of money to be paid. Though I have got that information through SMS from bank. But then also I need to receive the hard copy.

If you can solve this problem, I will be happy and I will be helped if you can send the hard copy to my residential address.

My email-id is [protected]@yahoo.co.in

I have requested for a Citi Bank credit card. But they denied my application after collecting all the details from me. They called and get all my personal informations over phone and now they are telling, they cannot proceed with applications. I tried calling citibank customer care service and wanted to talk to an agent. They kept me on hold for almost 20 minutes. After that they themselves dicsonnected my call.

Citibank is such a WORST SERVICE PROVIDER. Guys, Do not go for Citibank products.

Ref no :[protected]

Regards,
Jaison

Hi,

This is Pracher Pancholi. I was having savings and credit account in CITIBANK from[protected]. One more account ready credit account was opened by citibank without any prior intimation and now in CIBIL CITIBANK has updated that for that ready credit account there is an amount of 6k due. That amount earlier never being told about and not about account also.
This issue has to be resolved .

1. I have take personal loan of 10, 00000 on Nov 30 2015 and they deducted first EMI on 1 st Dec 2015, with in one day they deducted EMI.
When i approached them they told me with in 48 hrs amount will be credicted.
But i called 6 times in 10 days but haven't seen any response from them, but when i got final personal approval call they told me my first EMI Date will be Jan 1 2016 but they deducted on Dec 1st only.
I called many times but same response, what to do ?

Hi, one of citi employee has referred my name for post financial planning and analysis - bau - 1605583. i have also received an auto generated mail regarding creating a login and submit the cv. however, account get locked even before the first login and setting a security question.
I will be greatful if my account get unlocked

I will be available on
Email: [protected]@gmail.com
Mobile no: [protected]

Hi Guys,

When i went to open the salary account in citibank in my office, the rep advised me to enroll the insurance which will give fixed 8.5% of interest, and this policy is specially for corporate employees only enrolled while opening the new salary account. and it has 3 years surrender period. I enrolled this bajaj life insurance account (EMI of rupees 1500) along with my CITI bank salary account in IBM, I'm paying last four years, while casually searching about the policy in google to surrender, i got this link, and now i'm completely shocked to know the return values everyone mentioned above.

And i called to Bajaj life insurance and asked what is my current fund value
They have told that i have paid 72000 till now, and 7741 is administration charge and my current fund value is 68682.

Also they are telling first year 25% is admin charge, 2 year onwards 6% is the admin charges. But the interest what they will pay is 1.25% per year. Then i asked that means every year I pay should i loose 5% of my invested money guaranteed . And she replied happily yes, that is the policy agreement given to you.

This is completely cheating, and why should one invest for a loss, and which never gives me the money what we pay. Even LIC convers life insurance and returns close to 3 times of money we paid after 15 years.

I asked will i get at-least what i paid, if i continue the policy for another 5 or 10 years, she said no. you will never get it. I'm wondering why does the reputed bank like CITI misguided to enroll without saying any of this details,

My policy no is: [protected]

I want this kind of cheating should be stopped and someone should take appropriate action on this financial institutions.

Sir,

In March 2016 credit card statement I have been charged for transaction which i have not swiped.

Details:
13/02 [protected] ALFREDOS THANE 2968.00

I have never visited such place till date.

I have been seeking details of charge slip with my signature since March 2016 from Citibank which it has failed to provide.

I am concerned for interest and late fee being charged every month in my further statements and amount has increased upto 3540/- now.

Citibank wrote to me twice -
1.letter 1 stating please find attached the chargeslip, which was never there with the letter.

2. Phone came communicating apology for letter w/o attachment.

3. Second letter that charge slip not possible since it is PIN transaction.

How there can be a PIN transaction when I have not visited that place.

Kindly resolve this by taking it up with Citibank.

Regards,
Mayur Parekh
[protected]@gmail.com
#[protected]

Hello,

I have received a mail from citi bank regarding credit card application ref no :[protected]

But i have not applied for the citi bank credit card, some one has applied with my documents.

Please reject this application and confirm.

Could you please contact me on [protected] for more information and please provide me the address of on which address they applied this.

Sub. : settlement of citibank home loan a/c no. 2402170
Dear sir,
I undersigned rajendra s pahilajani is regular customer of your bank, under the home loan a/cno. 2402170.
I would like to inform you that i have paid all the installments in time and there is no due towards the payment of emi. As per the statement issued by you for the period 07 jul 2004 to 29 aug 2011, the dues shown in the statement are 24136.00.
However, whole amount is paid by us and there are no dues. Even as per your letter dtd. 01 march 2016, the net amount due is 20273.00.
All these figures are not relevant as per our records. Kindly check our records and you will find that all the emis are paid in time.
I have visited your baroda branch several times for the settlement of this account but till date there is no amicable solution from your side.
In view of this i would like to request you to look into the matter, and find some way out for the settlement of the account and also i request to return back all my original documents after settlement of the account.
I am also sending this copy to rbi also for timely settlement of the account, because i am very much tired of the letters received from you and feel harassed due to non settlement of the account.
Request to do the needful at the earliest.
My registered mobile number is : [protected].
I look forward for your positive response in the subject matter.

Thanking you,
Yours faithfully.

Rajendra s pahilajani
[protected]@yahoo.com

I have submitted my documents before 2 week to apply for a new credit card of citibank.
Still i dint get any card from their side.
They give me wrong commitments that your card will start in one week, but i call to citibank executive for a know status about my card so they don't take my call and never give me response of my call / message.

I worry about the misuse of my personal documents.

They are not telling me the appropriate reason for asking this issue
Citibank executive details

City : ahmedabad (Gujarat)
Email id : [protected]@gmail.com
Mobile no :[protected]

My contact details :
Email id : [protected]@yahoo.com
Mobile no :[protected]

We provided the request to withdraw an amount of ₹ 5500 from citibank atm - brookfield mall ' banglore (Atm id 7001). But we have received only an amount of ₹ 4600 with 4 notes of 1000 denomination, one ₹100 note and one ₹ 500 note.

So we got 100 note instead of 1000 note.

We are the holders of icici bank account and withdrew amount from citibank atm

Please take the necessary action to refund my ₹ 900.

My contact no. [removed]

Regards,
Lakshmii

I purchased an iphone 6 for rs.43, 098.00 on 12th of july 2016, the phone was delivered on 19th of july’2016; subsequently, a request to return the product was made with snapdeal customer care after 2 days.

As per snapdeal instructions, the phone was sent to snapdeal warehouse through manual courier & received at snapdeal qc center end of august’2016. A notification was received from snapdeal that the refund of rs.43, 098.00 was being initiated on 4th of sep’2016 my account was credited on 9th of sep’2016.

I noticed that my credit card account was charged for rs.43, 098.00 on 7th of sep’2016 from

The july statement reflects 1st amount charged for the purchase made on 12th of july’2016.
The september statement reflects the refund on 9th sep’2016
The credit card account unbilled section shows the fraudulent charge of rs.43, 098.00 by citibank put on my card on 7th of sep’2016.

Notes: i have already registered a dispute on your citibank dispute team on 21st of sep & after day my dispute was closed without giving me any call or updated with the remarks of “we wish to inform you that the merchant has processed the refund towards your card account for the above transaction. Consequently we have reversed the temporary credit provided to the card for the afore said transaction. The reversal will reflect in your subsequent statement. We are closing the investigation at our end.” but your team haven’t checked the transaction which we have done in 12th of july’2016. I received a refund of 12th of july’2016 transaction not for the 7 of september which was fraudulent charged by citibank. Again i have raised a complaint again but nobody is handling my complaint. Even every time i called to citibank dispute team and tell them complete story every time after that citi bank was put me on hold for 20 to 30 mins and come back with the promise that we are arrange a call bank on this dispute but not a single call received. Suddenly disconnect the call.

Kindly get this sorted as a matter of priority, else i shall have no option but to initiate legal recourse.

Dear Sir,
The facts of the issue are - the merchant M/s Honey World Wine had swiped my CitiBank Credit Card number [protected] unsuccessfully 3 times on 12th January, 2016. The unsuccessful 3 swiping amounting to Rs.[protected]*3) did not appear in any of my statements till May, 2016. Subsequently, when I approached the dealer, he confirmed that he has received only 1 payment of Rs. 2416 and not the payment for the unsuccessful 3 swiping of my card.
I have paid the amount Rs. 7248 with a protest to CitiBank as it had appeared in my account statement for the month of May, 2016.
The above facts will establish that the amount paid by me is held by CitiBank only as the dealer has confirmed its non-receipt. I am compelled to bring this to your level because the second level representation invoked a copy and paste reply of the first query raised by me on 25th May, 2016 (I[protected]. Even the spelling mistakes are the same.
I hope you'll be sympathetic and look into the matter and reverse the amount of Rs. 7248 charged to me which was not actually due.

Iam a citibank suvidha account holder for the past 9 years!!! All this while i was proud to say iam citibank holder but today after i received a call for the personal loan i applied for the first time the agent named piyush treated as me as a degraded person!!! Never went thru such a humiliation!!! He was showing his bad attitude to me from start of the call!!! I was not asking loan from his family!!! He doesnt know how to be courteous with customers !!! I want citibank to listen to d call which was made to me and take strict action against the person named Piyush who called me today at 11:30 am oct 3rd 2016!!!

Hi,
I applied for Citibank credit card as they offered me with vouchers worth Rs2500/-.
But when I received the card there were no such vouchers.
Also I called Citibank service centre twice, but they have not registered my complaint to cancel the card.
I please ask for help in closing the account as well as cancel the card.
Kindly contact me ASAP
[protected]

Dear Sir/Madam I am associated with your bank for than 10 years .I was surprised when I Received my this month credit card bill .I was charged Rs 950 for late payment and an interest of Rs 1181 against my bill of Rs 16568 . However I had made my payment on time but your record shows it for made on 6th of sept against a due date 02nd sept. Kindly wave off the mentioned amount which were unnecessary charged in bill.

Thanks & Regards Ravinder Mehta
mob-[protected], [protected]
5546********6822

They offered me a consumer loan payable in 36 months postdated cheque and i accept it.they told me that the amount will be delivered by september 2. but upon calling the hotline, they told me that it will be process in 5 working days. i called again after 5 days they told me that it will be reprocess since they failed to delivered. they told me that they will inform the agent whom i have spoken with to call me and to reprocess the loan but unfotunately up to this day they were not calling me.i already prepare the cheques for payment and i already need the money to pay for the house renovation. can i file a case and sue them failing what they have promise to me about the loan

I would like to draw your attention to the reference No:[protected], Dated:30.08.2016(Credit Card 4386XXXXXXXX3476). In the said reference in the transaction (SPIRIT AIRLI[protected]MIRAMAR) USD FOREIGN AMOUNT 69.95 was withdrawn by your authorities through my old credit card without my permission. I obtain a new credit card and I am not using the old credit card. I could not understand by the amount was withdrawn from my old credit card. Please clarify my doubt at early date.
Thanking you,
Yours faith fully,
Y.V.Bhadra Reddy,
[protected]