Citibank Complaints & Reviews

Sir/ medium

As per phone called customer told I have updated to old card but now issued new card. so this card not required 5546 XXX2 XXXX 8663 please cancelled my documentation file and card.

I like citibank.I heard sumthing new ready credit i called to chk i was promised for a callback .I called to pay the bill and asked abt ready credit i was transfered.Honestly i just wanted to know wats it.And advisor started with my company name and stated ur company is not eligible without even telling me wat the product is all abt this is wat i m informed .Very very bad citibank

Dear sir/madam,
Please note for the confirmation received from citi bank credit card dept regarding payment issued for insurance.
For your kind information nobody talk to me about payment/information/permission/reminder etc..
We already refuse to stop the royal sundaram medical insurance long back. Now deducted rs[protected] through my credit card. Please make sure reverse the amount rs 13814=00 to my credit card.

Kindly confirm receipt.

Thanks,
Regards,

Manjunath.
Citi bank credit card number: [protected]

Phone: [protected]

Sir, I have obtained consumer loan from Citi Financial, Nagpur, and paid all the dues to this financial institution long back. I have with me necessary N.O.C. received from this Institution. Similarly I have taken personal loan from HDFC Bank and cleared all the payments. There is no settlement was done. All the payments were made by me. Necessary NOCs of these institutions are also with me. Still bad reports are reflected in cibil in my...

My Citi Bank credit card billing cycle is 22nd to 21st of each month and the ill gets generated on 22nd of each month and payment due date is 7th of next month. For the expenses incurred during the month of Feb and March, the bill was generated on 22.03.2016 and I received a message at 9.32 AM that your bill has been generated. However, at 3.20 PM on 22.03.2016 I received that the payment for card is overdue and my card was blocked with immediate effect. When I asked them, they are saying that I did not make full payment for last month, however, the card bill was paid in full by few reversals and I paid the balance amount and they never brought this to my notice in March after the payment was completed from my side. This month they forced me to pay card bill at least 15 days in advance, Kindly take note of this malpractice and help me get the resolution done. There is discrepancy between online statement and email statement as well.

1. My card should be unblocked immediately and in future if it is being blocked I should be intimated that this is going to happen.
2. They can't generate a bill at 9.32 AM and say that it is overdue at 3.20 PM on same day despite the payment due date is 15-17 days away.
3. This kind of arbitrary decision on part of the banks should be penalized and penalties paid to consumer for mental torture and financial blackmailing

Citibank NA, Fort, Mumbai has closed my Personal Account and delinked my Credit Card without providing sufficient reason.
My credit card had 40k+ points valued approx. Rs.40k.
I have another bank account in same branch which the bank has left open and untouched.
Upon my request to link credit card and points to the open Acc. CITIBANK is refusing.

Today i have found an offer for citi bank card holders on agoda.com in hotel bookings. I wanted to see how much discount is offered using citi bank card, so entered some 4 days and pressed pay. To my surprise Rs.26590 has been paid without any further authentication. Where as in your web site it is clearly stated that either OTP or IPIN is required. As not generating OTP as mentioned caused this damage, it is your duty to correct it. So immediately pay back the money which has been transferred accidentally because of not generation of OTP. I also state that if any transaction happens from now on without OTP on my credit card, i will not be liable for it.

Please resolve my issue and provide justice

I am J.Jayachandran and I am holding Citi Bank Credit card with No. xxxxxx0601 .Today I made purchase with Chennai Silks, Coimbatore using the above card for Rs.795.I made only one purchase.But I received two messages confirming utilisation of credit card.
Please check up your records and confirm utilisation of only one amount avoiding double payement.
Regards

This is regarding citybank personal loan LZXUNT7357995, which is opened 03-Mar-2016. Due to some unexpected issues, I can't continue with this loan, as there will be financial crisis and I will not be able to repay the loan. So I requested citybank to cancel this loan and I am ready to pay back the amount credited in my account, also ready to pay the cancellation charges. As per citybank executives they don't have option of neither cancellation nor close the loan and telling I could close the loan only after 12 months.Most of the banks have an option of cancellation not sure why the same is not available in citybank, since my EMI start for this loan as per the schedule they given is May 2016, since the first EMI will be take too long to start and there will not be any issues with the bank that I am ready to pay pack the loan amount given plus any additional charges, why is it stopping the bank to not to cancel this loan. Please help and provide a resolution on the same.

Background

Citibank NRE/NRO account had been opened back in 2005 / 2006 and was open due to 'Zero account balance maintenance for life'. This account was used periodically on as and when required basis.

In Nov 2015, I received an email to update KYC documents and was sent straight away to Indian address. I receive confirmation on 4th Dec 2015 that KYC details have been updated.

Even after that, I have been received account closer email notices. I believe that it was just a glitch in Citibank system and these mails are auto generated ( if I don't update KYC than Citi bank will close the account)

Current situation

On 28th Dec, 2015, Citibank actually closed both the accounts due to 'No Transection in account for more than 2 years'

Despite my best efforts to communicate with Citibank, I have not received any proper explanation or result.

Interpretation of the situation

Being an NRI, is it fair to close the account on 2 years No transaction basis?
Both NRE/NRO accounts do have funds and generate periodic interest as well.
It shall be completely my wish, when and how I shall use my funds
Other banks put NRE/NRO accounts in Dormant if not been used for long time and ask identity proof to re-activate but do not closed the account after some email notices
The main reason to closed the account, I believe is, The account doesn't require any minimum balance maintenance.

Expected Actions from CitiBank

Citibank shall provide an explanation regarding Un-fair policy for closing NRE / NRO account
Re-activate accounts with same previous terms and conditions

Amount of Rs 20000 was withdrawal from ATM without my ATM card .As i have not lost neither shared any my card or account details .My ATM card is with me and just received the message of Cash withdrawal on 4th March 2016 10:46 am.
I called up the bank informing about the same .They have asked me to log a police complain and will check it .No assurance is provided by bank for the cash refund .Its not that i lost my card and someone has used it .
Bank should keep the track of all such fraud transaction
Kindly help

CitiBank deactivated my current Debit card(validity11/2017) without giving me a single information my current card had validity till 2017 and when I tried to withdraw cash in emergency at 2AM in night it gave me error that current card is deactivated.
Please help me as CitiBank is not at all listening me at this emergency moment.
Their behaviour and way of talking is also very rude to me.
I am in need of money and cant withdraw my own money at emergency.
Please look into the issue as I am feeling so helpless and contacting National Consumer Forum having full faith in you and Govt of India.

Regards
Rachit
+91-[protected]

Hello Sir,

Iam the customer of Citibank since 8 years and i used as a salary account.Since last 2 month Citibank deducts 600 +87 rupees as the NRV as the account was not maintaining 1 Lakh in the account.This was not informed me and now i have to cancel this account.As iam staying in US and i was not in regular touch with bank and bank says they have sent me an email and the concern letter to my address.But i have not received any information on this.The 1300 rupees for a normal customer.Maining 1 Lakh as a saving account is also on the higher side.Kindly co-operate and help me get the amount back.Iam raising this complaint as the citibank not even informed me on any of the communication channels.

I am old customer of Citibank using various products of Citibank including Credit Card. This month on 3rd of February, I made credit card payment via cheque. The cheque got rejected by Citibank saying Amount in figures and words do not match. I thought, I might have done some mistake while writing figure in words, so I issued another cheque on 5th which was also rejected by Citibank. I called up Citibank to enquire the proper reason and I came to know that the format which I am using to write figures in words is not acceptable by Citibank. The amount was Rs. 49611/- which I have written in words like "Four Nine Six One One Only". I am issuing the cheque in same fashion since I started writing cheques and my cheque was never rejected by any financial institution including Citibank. I have furnished the proof to Citibank that even in month of November 2015, I have issued the cheque in same format and it was accepted by Citibank. Even I have given cheques in Decemeber and January months with the same format but I do not have a copy of those. I requested Citibank to provide me the rule or notice from RBI saying that this format is not acceptable. They do not have any such document. They took 9 working days to come back to me with empty hands. Also they promised me call back but never got any call from them. I had to follow with them with the status. Today I received the call from Citibank where Citibank customer service manager told me that they dont have any written document about the same and insisted me to write the cheque in different manner. I told them that I had to visit the ATM couple of times to drop the cheque which costed me time and money. Also I have gone through lot of mental torture during this period. Because of this incident my credit rating also will be affected and impact my eligibility while borrowing loan. Citibank has given me compensation of Rs. 5000/- for all this matter which is not at all adequate. But I accepted it as they said its the best they can give me.

Now I would like to know has RBI any rule saying that amount in words should be in lakh, thousand, hundred, ten format e.g. Rs. 49611 (in words "Forty Nine Thousand Six Hundred Eleven Only") or I can write word for every digit in the amount for e.g. Rs. 49611/- (in words "Four Nine Six One One Only").

If I am not at fault, I would like Citibank should give me written apology and reconsider the compensation they have offered to me.

I have a credit card from citibank from 2013 this year it has to be renewed but instead of renewing my credit card they closed credit card and didnt inform me about it i got to know about this when i tried to use it and its stopped working after that i contacted citibank they said if you have to send an email for reinstatement of card with id proof even i have paid all my bills on time and paid in full

I had applied for a Credit card in Citibank, had got the verification call and also the reference number in message stating "card processing will take upto 7days" but its being more than that I haven't got any intimation from their end.

In august 2015, I have made transaction from my Citibank credit card for my Aapc membership whose cost was around 8k but that transaction was not successful.So I did it with my friend's credit card.But they still charging me for that unsuccessful transaction.I already sent them all the proofs that shows the transaction were cancelled, but they still charging me

As on date, I have no credit card.
Once upon a time CITIbank representative came to my Factory for their own interest for giving credit card in which I have applied but I am not getting any card.
Then how it is showing or coming in my CIBIL report.
I think this type of bank should not go to door to door for advertising as it is creates problem to the normal life style of general people like us.

From: shivprt
To: principal.nodal.officer
Cc: head.customercare
Sent: Mon, Feb 8, 2016 12:36 pm
Subject: Complaint Regarding Citibank (Should be Dealt With Urgency)

Hi,

This is Shivender Pratap Singh (CITI AC No : [protected]) would like to register a complaint against citibank.
I have an Insurance Account linked to my salary account. When i opened this account on 29th Oct 2015 i clearly stated that the insurance should start from January but to my astonishment the premium was deducted from my account in month on 30 november itself. Bank did not even thought of notifying me regarding this which i believe is unethical as being an account holder i have the right to be notified of any ECS being taken out of my account well in advance.

Lets continue the story, after December no premium got deducted from my account until 30th Jan 2016. I called citibank twice enquiring why the premium was not deducted in month of January, i was told by citibank phone rep that the policy is inactive and i should hear back from them within 48 hours. That did not happen till now. I got salary credited in my account on 30th January and here she goes they deducted the premium as soon as i got my salary. Again no communication happened on this part and i received a sms regarding this transaction one day later. Now you guys again deducted the premium on 6th Feb 2016 for which i received the SMS.

As an account holder it is my right that i should be notified of the transaction being made on my account. I got this insurance from Citi while opening my account and as far as i am concerned there is always a fixed date when we have to pay our premium or EMI, bank just cant deduct the premium as and when they want and that too without notifying the account holder well in advance. This is completely insane and unethical on the banks part.

I called Citi yesterday complaining about the same and the lady told that there is no supervisor on the floor and i should get a callback within 2 hours. 24 hours have passed and no calls yet.

I need this insurance policy cancelled and all the premiums should be credited back to my account ASAP.
I am going to lodge a complaint against the bank on consumer forum as well and i am going to take this on social media.

Please do the needful.

I have given cheque to citibank for the credit card payment. The details of the cheque are as below:

Bank Name: Janata Sahakari Bank
Cheque Number: 485241
Amount: 49611/-
Amount in Words: Four Nine Six One One Only

Citibank has returned the cheque saying the Amount in Words and Figures do not match.

Is this words format not acceptable by RBI rules?
I have been issuing cheques using the same format and never faced any problems prior to this incident.

I could not find any material on net saying that this format is not acceptable.

Please look into the issue.