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Customer satisfaction rating: 43%
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1540
COMPLAINTS

Citibank Customer Care

Citibank India Home

Address
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts


Additional info
Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
Bhubaneshwar: 1-800-1802484; 1-800-1802484
Chandigarh: +91 172 508 2484;+91 172 508 4653
Chennai: +91 44 2852 2484;+91 44 2858 4653
Coimbatore: +91 44 2852 2484; +91 44 2858 4653
Dehradun: 1-860-4257000; 1-860-4257000
Faridabad: +91 124 254 2484; +91 124 256 4653
Gurgaon: +91 124 254 2484; +91 124 256 4653
Hyderabad: +91 40 6666 2484; +91 40 6666 4653
Indore: 1-800-1802484; 1-800-1802484
Jaipur: +91 141 237 2484; +91 141 511 4653
Jalandhar: +91 181 506 2484; +91 181 500 4653
Jamshedpur: 1-800-1802484; 1-800-1802484
Kanpur: 1-800-1802484; 1-800-1802484
Kochi: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Kolkata: +91 33 2283 2484; +91 33 2288 4653
Lucknow: +91 522 220 1022; +91 522 223 1044
Ludhiana: +91 161 501 2484; +91 161 501 4653
Madurai: +91 44 2852 2484; +91 44 2858 4653
Mumbai: +91 22 2823 2484; +91 22 2834 4653
Nagpur: 1-800-1802484; 1-800-1802484
Nanded: 1-800-1802484; 1-800-1802484
Nandyal: +91 40 6666 2484; +91 40 6666 4653
Nasik: 1-800-1802484; 1-800-1802484
New Delhi: +91 124 254 2484; +91 124 256 4653
Noida: +91 124 254 2484; +91 124 256 4653
Pondicherry: +91 44 2852 2484; +91 44 2858 4653
Pune: +91 20 6601 2484; +91 20 6601 4653
Surat: +91 261 653 2484; +91 261 653 4653
Trichy: +91 44 2852 2484; +91 44 2858 4653
Trivandrum: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Vapi:+91 265 232 2484; +91 265 232 4653
Visakhapatnam: 1-800-1802484; 1-800-1802484

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Customer satisfaction rating
43%
Complaints
1540
Pending
0
Resolved
659
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Citibank Complaints & Reviews

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[Resolved]

 laxmansinghpanwar
we are requested you about citi bank credit card machine problem.machine replaced 2-3 times but its not work properly because of this we are facing problem in our daily services.so please take need full action in this matter.panwarfilling station.42, 43, prithvirajnagar, maharani farm, durgapura
Complaint marked as Resolved Aug 14, 2020
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    [Resolved]

     lokesh0786
    Hi, My name is Lokesh Rai, I am from Bhopal, n live and work in Delhi NCR, while I was working with IBM Daksh during year[protected], I had my salary account with CITI bank Gurgaon, they issued me a credit card in 2008 or 2009 I don't have exact details with me, since I m not using citi bank ever since I had that dispute, I admit that I had a huge bill which I wasn't able to clear n finally I did settlement of my bill in 18000 rupees for the total bill of 80000, I never received any NOC after I did settlement, they never issued me any receipt as well for the cash that I paid as per d agreement between me n the bank. Collection advisor, , I have an old mum who is 65 n needs treatment, I work in a call centre n feed my mum n a younger brother I earn 25000 in a month, n now after 6 years I was applying for a personal loan thru other financial institutions so that I can get my mum operated, I was informed that my name is reflecting in cibil, I told them that I had already did settlement they asked for noc, which I never received, I consulted a financial advisor n he informed that if the settlement was done they must issue a noc n they must also remove ur. Name from cibil, I approached. Citi bank thru phone they have been asking me write how many times do I have to write . my mum is in terrible situation n needs medical attention urgently know that I earn good I can pay the money back, plz help me or else I may have to die along with my mum, I m a very responsible citizen in india n have been paying tax regularly, I have all the rights to raise concerns, citi is really a fraud bank n must me thrown out of India they cheated me, I can pay high intrest, plz help me otherwise I m gonna force to kill myself, I m in trouble plz help, I m going to escalate same to other social forums n Facebook n twitter, I m gonna publish this story on competitors website fb wall so that people must know how cheat n fraud these private banks are, I feel RBI must charge n penalise them to pay high penalty, I never saw my bill from citi, plz help I really need money to treat my mum, she lives in Bhopal, my number is [protected] I now live in a pg in dayanand colony, I don't remember my details of bank account with citi bank, plz help
    Complaint marked as Resolved Aug 14, 2020
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      [Resolved]

       cvsharibabu
      I had a salaried Citibank suvidha account in Bangalore A/C No# [protected], I had changed my company and then my salary was not crediting into this account, since then the bank deducted service charges without informing me, In soo late I called them today (21 july, 2014) and asked regarding the amount i last for the service charges... one customer care lady said she can revert one month service charge, I asked for all the total money and questioned how can you deduct without informing the customer, she transferred the call to her manager ( she said call going to connect to manager), that manager repeated "I am confirming that we already informed to you by SMS, Email and also by a letter to the registered letter" she repeated this severaltimes, she will not refund all the lose, but she can refund for 6 months deductions... again the call transferred to some one said they can refund 12months at max... I dont understand the game what they playied... I did not received any SMS on my registered mobile no, but they said they sending the account statement every month... i did not received any SMS, she again confirmed that they sent sms and they have a tool to check, I CONFIRMED THAT I DID NOT RECEVED ANY LETTER REGARDING THE SERVICES CHARGES, SMS SINCE ALONG TIME... She said we are "REALLY SORRY FOR THE INCONVENCE" happend... they did not confirm that "really sorry" can be compensate all my lose...

      is there any chance to get back all my money... which deducted without informing me for any reason.


      the deductions may be liable, my question is how can you deduct wihtout informing customer/that is me.


      thanks
      Hari
      [protected]
      Complaint marked as Resolved Aug 13, 2020
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        [Resolved]

         ynrajeev
        Hi, I have been using Indian oil Citibank credit card since last 6 months because I have been told about surcharge Waiver across Indian oil outlets. But after purchasing fuel, I came to know that it applies to only selected Citibank outlets which was a violation of customer law due to hiding complete details against purchase. But still I kept quiet because all banks do this against credit cards as the banks think that credit card customers are fools. On 9th June 2014, I tried to close this credit card due to unavailability of Petrol pumps as per my convenience. But again offers explained by customer care executive, I continued the same card. On, 12th July 2014, I Purchased Petrol of INR 300 from Sharada Petroleum, K R road, Bangalore which is having Citibank EDC. Before purchasing, I had a confirmation from Citibank website that there will be no surcharge on total amount from this outlet. But, again Citibank showed its third class mentality of cheating its own customers by adding surcharge to that amount which is a clear violation of customer law. Also, when I tried to put an online complaint, every time it is showing time out even though I was continuously using which is an intentional cheating and violation customer's basic rights. Now I request to please reverse the surcharge amount otherwise suitable legal action would be initiated.
        Complaint marked as Resolved Aug 14, 2020
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          Citibank — Citibank Credit Card Transaction [Resolved]

           ehmalik
          Hi

          I am using Citibank Credit Card from 2005 and till date I have never raised disputes for any transactions...

          Citibank — auto deduction of suraksha credit shield premium [Resolved]

           mukesh a shah
          my credit card no. is [protected]. since last so many years we are paying through auto deduction premiums for above...

          [Resolved]

           sunilss85
          While opening citi bank account, i was informed that citi bank has a tie up with bajaj allianz. I was asked to invest Rs 2000 /- every month. The terms specified were, i can stop this policy any time and there are no surrender charges. Instead, i was informed that minimum 10 % interest on principle amount will be given. But when I called up bajaj allianz, I was told that there is no mimimum garuantee. I have paid nearly Rs 1 lakh. After four years, they are telling that now my surrender value is only Rs 68000 /- Also, while taking the policy only a check box was required to be filled in the application form. Now, during closing of the policy, they are asking many documents to be submitted. There are no replies to mails. I have seen similar complaints in this forum. Please help me if any one has a solution to get my money back.
          Complaint marked as Resolved Aug 14, 2020
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            [Resolved]

             mechandank
            I am Chandan Kumar salary account [protected] in citi bank. The aforementioned account was closed by citi bank itself in September 2012.On September 2013 an account payee cheque was submitted by "SuperTech Group", since my account was already closed, the cheque was returned as "Demand Draft" to my address that was present in your database, that was the address where I was previously employed.They have the policy according to which all un-claimed "Demand Drafts/Cheques" are destroyed after three months. I was not intimated about the delivery of the demand draft, hence I was not able to collect it within that time frame.Now because of this confusion I stand to suffer a great financial loss.Please let me know what I need to do now so that the amount could be recovered.I know that the customer support of citi group is excellent and there must be a way through which I could be put out of this misery.Its needless describe the mental turmoil that I am going through as its a substantial amount of money that is involved here.
            Complaint marked as Resolved Aug 13, 2020
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              [Resolved]

               Satyanarayana Reddy Gogulamudi
              Dear Team, I have applied for CITI bank credit card Application No: [protected] for which I got confirmation that my application was rejected because the verification team was unable to locate the Address which I have provided. I was holding two Credit Cards from other banks with Same Address. If your verification team was unable to locate the address that I have provided in the application they would have given me a call to get the guidance to reach out to the address, but instead of that they have mentioned that the address was wrong which they were unable to locate. The address I was given in the application is Plot no xx x, Pxxxx pxxxxxxx, Near CAL public School, Kapra, ECIL, Hyderabad-500062(Very known area) I guess this is very clear and enough to find the address. Now I would like give complaint against this and I don't want to suggest anybody to go for CITI bank. I was on my way to find the legal process to give a complaint as my appliaction was rejected two times. Thanks, Satya
              Complaint marked as Resolved Aug 14, 2020
              Dear Sir / Madam,
              Pls share us your contact number so we can resolve ur issue.

              --
              Best regards,
              CitiBank
              its [protected]
              My Contact number is [protected]

              Regards,
              Satyanarayanareddy
              Can I have an update on this?
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                [Resolved]

                 sumit.123.k
                Dear Sir, I have applied for citi bank credit card Application No, [protected] for which i got confirmation that my shipment has been sent to you. Instead to sending it at my preference address which i put in the application. it send it to 2nd address. Due to this shipment has returned back. ALso the preference address is wrong in citi bank list. the correct adrress is: E-6/18, Arjun Marg DLF Phase-1, Gurgaon-122002 Mob: [protected] kindly update the addresss and send back the shipment at above mentioned address thanks & regards Sumit Kochar # [protected]
                Complaint marked as Resolved Aug 14, 2020
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                  CITIfinancial — Loan account closed, but still reflecting in cibil cir [Resolved]

                   Rajesh V Menon
                  Membername citifinancial date opened/disbursed[protected]account number 11528424 date closed[protected]account type consumer...

                  [Resolved]

                   vipin234
                  Hi, I have requested you to cancel my credit card above with immediate effect on a written complain in the month of March14.But now i find that no action has been taken &without my consent you are honouring payment to Royal Sundaram insurance.i have not authorised to do so also requested royal sundaram to cancel Accident Policy no PAPOMCT002 in month of March14&informed them not to renew further. i will not responsible for any payment from your side. so pls cancel it immediately.i will be taking up matter with banking ombudsman of RBI for further procedure Regards Vipin Pillai [protected]
                  Complaint marked as Resolved Aug 14, 2020
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                    [Resolved]

                     fmathan82
                    I am getting annoying calls from +9114094XXXXX regarding citibank personal loan twice EVERYDAY or even more than that even after mentioning that I am not interested for several times. These calls disturbs me in my busy schedule when I am at office, driving, when I am expecting important phone calls etc. This had been happening for several months or maybe even a year.
                    Complaint marked as Resolved Aug 14, 2020
                    Please take action against this as this is nuisance, more people should be affected due to this.
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                       Bharadwaj Avva
                      I had CITI Bank salary account for which there was no maintenance fee. When I left my employer, there was no salary credit and CITI bank guys changed my account into a different account without my consent. And they started charging me Rs.560 every month silently with out any sort of alerts (SMS or email) and so, I was not even aware that CITI bank was emptying my account. Same thing was happening to my friend who had CITI bank salary account like me and he alerted me. I checked and noticed that they had already taken more than Rs.3500 in around 5 months. If it was not for my friend, they would have emptied it completely. They refused to return my money. To close my account, they told me to send a letter to an address by post. Apparently they dont handle closing of account via online or Fax or email. And now they are saying that my letter did not reach them and they are not closing my account and they keep charging me money. Dear friends, My sincere suggestion for you is to close your CITI bank accounts and open SBI. SBI is the best and safe.
                      My last working day at Citibank was 30th of December 2013 and my Citibank account at which I stopped receiving salary was active. I was using the account for normal transactions. From March 2014 the reputed bank started charging a fine of INR 500 every month for not maintaining the minimum balance in my account. (the minimum balance criteria was not applicable when i was an employee of Citibank). The bizarre part is the bank never informed me about the minimum balance criteria if i am no longer an employee of the bank. Not even a mail or a SMS was sent. The irony is I never received any notification in my registered mobile number when the fine of INR 500 was debited from my account thrice. It was only when i called customer care i got to know that a whopping INR 100000 has to be maintained in the account. The customer care representative was giving a silly excuse that being an ex citibank employee i should know about the minimum balance criteria. The contrary is being such a reputed brand it is the onus of the bank to call its customers and inform them about any such conditions. When i was an employee of the bank it gave me many good moments. This was the only bad memory i had with the bank.
                      Thanks
                      Rheetwick Bharadwaj
                      [protected]
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                        [Resolved]

                         keerthi muniganty
                        I took Citi bank account as my salary account, since they showed up diferent services, but none of them are true. JUST CHEATING THE PEOPLE, I submitted the documents at citibank which is 20 miles aways from my place, that's at begumpet and given the application to activate my ready credit on 12th of may.but when I called customer care first I spoked to a lady she doesn't know what is ready credit account ..and she said she will arrange a call back by ready credit department but I never recieved any ..So I only called back, second time when I called I spoked with a male they said they did not recieve any documents and was very rude.asking me to courier it to chennai.when I asked him why is that they did not recieve any documents when I submitted in the bank..there is no answer from that CSR and he was very very rude. Citi bank should be ASHAMED to misplace the documents given by customer in the bank. I need immediate response on this.
                        Complaint marked as Resolved Aug 14, 2020
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                          [Resolved]

                           pchauhan34
                          policy premium paid through city bank credit card no 5546 xxxx 7841 on 16/06/2013 9 EMI for two years premium policy vide city bank code no :OA 500885 INTERMEDIARY NAME ; CITY BANK AFTER TEN MONTH PASSES AWAY I HAVE GLEMBING ON MY RTIGHT ANKLE SO CON TECT CASH LESS HOSPITAL, ARE CAUTION HOSPITAL CAN TAKE PERMISSION FOR SURGERY BUT ROYAL SUNDARAM INSU DECLINT REASON FOR DECLINE GLEMBLING 3 TO 4 MONTH OLD, THIS POLICY UNDER POLICY PERIOD ANY TIME ANY WHERE I WOULD BE SURGERY THIS GLEMBLING INCREASE GROTH AFTER 4 MONTH SO IT'S COMPULSARY TO SURGERY, PAID PREMIUM FOR TWO YEAR SO IT;S NOT POSSIBLE TO GIIVEN PERMISSION, I HAD DEMANDED POLICY PREMIUM OF 13451/- REFUND, POLICY NO HCJ[protected] MAHENDRA CHAUHAN
                          Complaint marked as Resolved Aug 14, 2020
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                            [Resolved]

                             rohit.patel
                            I am Rohit Patel from Hyderabad. I hold a CITI Debit and a Credit Account with Citi bank since past 5+ years. My Debit account number is " [protected] " I used the Citi bank Mobile app to transfer funds to someone. But by mistake i missed to select the correct payee list from the drop down menu. So by Default it picked the first payee from the list. (Account holder Mr Abhishek Kumar, Account # [protected]). I transferred 6000 rupees. This happened on 5th April 2014. This was a human error. I immediately contacted the call center and got no help. Was transferred to multiple people and none helped. Finally i was asked to Visit the nearest Citi Bank. I have also tried to contact Mr Abhishek Kumar over the phone but was not able to connect with him. I was able to contact him over an email later on, through which he mentioned he is out of India and has closed his online citi account and he cannot transfer my money back. I visited Citi Bank at Begumpet Hyderabad immediately on 5th April. Met Sharon Anugraham (sharon.[protected]@citi.com). Informed her the entire situation, she assured that the money will not be lost. I went to Citi bank 2 days later, Sharon mentioned they are still looking into it. She mentioned that Abhishek Kumar's account is in Negative Balance but that will not be a problem and she said they were waiting for approvals to process this request. Sharon after a day contacted me and asked me to get a confirmation email from Abhishek Kumar stating that he is ok with transferring the funds back to my Account. Abhishek Kumar sent an email consent stating that he is ok with that to Sharon. I was asked to wait for a couple of days. But there was no communication. I have been waiting since then. I try to contact Sharon, i send her an email daily. She replies once in a while stating she is looking into this but she never gets back to me as promised. I then logged a complaint to the Citi bank's Nodal Office on 28th April. They promised to resolve my issue within 3-4 business days. But they have not yet resolved my issue. They send me an email every 3-4 days stating that they are still investigating. This is not such a big issue for such a multi national bank to revert back an incorrect transaction. Now as i am very upset and frustrated i am writing to the consumer court. Please help me out with this. I am waiting for resolution for a simple issue since one month and ten days. Regards, Rohit Patel [protected]


                            Funds deducted
                            Complaint marked as Resolved Aug 14, 2020
                            I am Rohit Patel from Hyderabad. I hold a CITI Debit and a Credit Account with Citi bank since past 5+ years. My Debit account number is " [protected] " I used the Citi bank Mobile app to transfer funds to someone. But by mistake i missed to select the correct payee list from the drop down menu. So by Default it picked the first payee from the list. (Account holder Mr Abhishek Kumar, Account # [protected]). I transferred 6000 rupees. This happened on 5th April 2014. This was a human error. I immediately contacted the call center and got no help. Was transferred to multiple people and none helped. Finally i was asked to Visit the nearest Citi Bank. I have also tried to contact Mr Abhishek Kumar over the phone but was not able to connect with him. I was able to contact him over an email later on, through which he mentioned he is out of India and has closed his online citi account and he cannot transfer my money back. I visited Citi Bank at Begumpet Hyderabad immediately on 5th April. Met Sharon Anugraham (sharon.[protected]@citi.com). Informed her the entire situation, she assured that the money will not be lost. I went to Citi bank 2 days later, Sharon mentioned they are still looking into it. She mentioned that Abhishek Kumar's account is in Negative Balance but that will not be a problem and she said they were waiting for approvals to process this request. Sharon after a day contacted me and asked me to get a confirmation email from Abhishek Kumar stating that he is ok with transferring the funds back to my Account. Abhishek Kumar sent an email consent stating that he is ok with that to Sharon. I was asked to wait for a couple of days. But there was no communication. I have been waiting since then. I try to contact Sharon, i send her an email daily. She replies once in a while stating she is looking into this but she never gets back to me as promised. I then logged a complaint to the Citi bank's Nodal Office on 28th April. They promised to resolve my issue within 3-4 business days. But they have not yet resolved my issue. They send me an email every 3-4 days stating that they are still investigating. This is not such a big issue for such a multi national bank to revert back an incorrect transaction. Now as i am very upset and frustrated i am writing to the consumer court. Please help me out with this. I am waiting for resolution for a simple issue since one month and ten days. Regards, Rohit Patel [protected]

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                              [Resolved]

                               vini376
                              My credit card was lost of citibank [protected] and I filed a complaint which was mis-used by 1300/- but still citibank didn't close my account and keep on putting late fee and interest on that after it was build up so much they denied listening to me and finally i had to deposit my cheque which i paid within the next due date amounting 4939 for which I received a message also from their end. But again the next month i received a statement stating the whole amount due with late fee etc on that. when I approached them they said the cheque releasing took 7 days of time. Normally a cheque is released in 2 days of time but they took 7 days which was their fault and they are asking me again to pay the amount. I am really harassed and emotionally tortured by their behavior and would like to strictly complaint for them. Plz help me solve it.
                              Complaint marked as Resolved Aug 14, 2020
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                                [Resolved]

                                 shivang vaishnav
                                Citi Bank Executives have collected My documents on 12/04/2014 and given me slip for receiving the document and application for the Caredit card . Till Now I don't have any update on the same . I have called the sales executive of citi bank who has collected the documents from Me, I have called customer care and I have also put mail on head.[protected]@citibank.com. But still These people are not botherd to answer my Query . More importantly, Matter is not whether I have received a credit card or not, Matter is my documents . Citi Bank customer care have informed that We have not received any Application with your name . This Complain Remained Unresolved Till Now and complain Number given by citi bank executive ( customer care ) is 14027740. I M very very disappinted with such kind of services of citi bank. I want reply on this immediately and Status of my documents . It should not be misused . fOR FURTHER DISCUSSION U CAN CALL ON [protected]
                                Complaint marked as Resolved Aug 14, 2020
                                Updated by shivang vaishnav May 05, 2014
                                I am tired chasing citi bank people, and No one is bother to reply .
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                                  [Resolved]

                                   wadhwani.ekta
                                  I contacted one of the citibank representative in Cognizant Hinjewadi Phase 2, Pune office regarding credit card. He issued me a credit card without intimating me that there would be some annual fees that I need to pay.I asked him atleast 4 times that ?I would be taking credit card only if there is no annual fees as I do not use credit card ever. He told me there would not be any charges.But at the end of financial year I received a mail mentioning I need to pay some 1123 Rs. These Citibnak agents are cheater, fraud. I am not going to continue my salary account with them.
                                  Complaint marked as Resolved Aug 13, 2020
                                  Very bad service, poor response, cheater, fraud
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