Citibank Complaints & Reviews

I have raised request for new ATM Card/Pin on 20 April 2016 since my existing card got tempered.
I received the ATM card via Blue dart. However didn't receive my ATM pin.Since i did not get any updates i called the citibank helpdesk
and they gave me reference num ex[protected]in and told me that it was dispatched via speed post. I didn't any intimation from the post office.
On visting the same on 29 April(infotech hinjewadi post office, pune) i came to know that they have misplaced my document.
I already raised complaint with Indian Post (Complaint Num:[protected]). I reapplied for the ATM Pin and this time it was coming from Bluedart([protected] ).
Its been endless wait of two weeks now and iam yet to receive the ATM Pin.
I have salary account in citibank since last 8 years. Would appreciate a quick resolution as I am not able to use my card or internet banking

Dear Officer,

I m only using credit card no. xxxx7186, which has already extra amount of Rs.2842.37 (statement date[protected] payed .

I m not using credit card xxxx1500 credit card but I m getting its bill of annual charges. Why I pay for this card . I don’t want to pay u any wrong bill of any wrong card. Please remove this wrong out standing from your record . and inform me ASAP.


Regards,
Kamal deep,
+[protected]

My salary account has been locked the day before i was traveling to other state. I went to withdraw money from atm and got error: temporary failure. I checked my mail to understand the issue. And found a mail in last 17 hrs stating that my account has been locked as mail was undelivered to preferred mailing address. My address was still valid and not sure why it did not reach to me. I called customer care help desk. What a customer care service from citibank!! He keep me on hold many times stating that he is transferring the call to manager and later after 5/10 min he informed that there is no manager to attend the call. I even informed that that account should not be locked as it is a salary account and my mailing address is still valid. The response was to upload the document again and it would take 4/5 working days. What should i do till that time? Do you care about that??
I have no money and was traveling to another state other day. Only one branch is there that is too far from my working place. It was a frustrating moment for me. I send couple of mails but there is always a auto generated mail stating that my query would be resolved in 4/5 days!!! What would i do till that time?????? I need to withdraw my money. I have provided my employers certificate stating my employment is still valid and insisted that citi bank can verify my official mail communication address. I even submitted the hr letter for my present address ( i have stepped into my new home on feb last 2016). Not only that i uploaded all the other relevant document - postpaid broadband connection bill ( as a proof for my current residential address) and also the registration certificate of my new home. Note that my current mailing official address is still valid!! I called customer care many times...I was kept on hold many times and the same reply they tried to contact me but could not. I asked to call me many times if not reachable 1 time. Not only that every time i wanted to talk to senior management, i was kept on hold for long and reply was same " no manager is available" . Why does they pay for then????? What they do??????
Does they feel the pain ?? The urgency when a customer is calling from another state?????? Have spend more money calling those stupid people but hardly there was any solution!! While i was traveling a got a call from citi officer
Stating that i need to submit the govt address proof for my official mailing address proof!!! Huh?????????????? I work in an mnc, and how come i can provide a govt address proof for my office address?????? I have no way but shout with frustration!!! If you don't understand the pain of a customer then there is no point continuing a service!!! A cheap service i would say!!! Citi bank never reply to customer problem!! What if i am unreachable??? What if my balance becomes 0 as i am roaming??? Their only reply is that they tried to reach but found unreachable!! Is this the service we are looking for????? Today again, i have provided scan copy of voter id ( permanent address proof), pan card, postpaid broadband connection of my new home address, hr letter stating my new home address, registration copy of my new home..Hr letter stating my employment till date...
I am in another state, still i tried to manage to provide all the documents. Should i again wait for another 4-15 days????????
Then i should say..."good bye citi" i don't want your service anymore!!! I am going to post this story in facebook as well.The world should know!!

Alt mobile #: [protected]

I hope that you would look into the problem and take necessary action.

Application reference number 16-[protected]
Given name Raju
Service type fresh
Type of application normal
Fee (Rs.) 1500.00
Payment status (Internet banking) failed

My payment has been deducted from my account but this is showing failed.
Its been 3-4 days no service is being provided to contact to Citibank and we try to contact them they are not giving good response.
'Please Email me how to go ahead

I have changed my mobile number. It is got updated in bank records. I am not receiving the OTP on my new mobile number . This has been pending from last 6 months. It is very disappointing as this has been pending from last 6 months. I have tried all the possible options with no luck. Please help on the priority. I am getting all the messages on my mobile other OTP... kindly email me how to go forward with this

Dear sir,


this is vamshi, my suvidha savings account number is [protected] and this is active since 6 years,

I recently travelled to Lagos Nigeria and update my mobile number +[protected] to the bank .


the issue is I got an sms on 13th April that Citibank has blocked my account on security reasons . I called the support and updated that iam travelling on 14th April back to banglore to India and had to pay my bills so they raised a request to unblock it ( RFC[protected] and assured me that I will be supported . I had to wait for around 4 hours and I had no response then I called Citibank again and they said they will arrange call back from the manager (NSR[protected] and I was under tremendous pressure as I had to pay my hotel bills and had to leave on 14th to India . I did not get a call or even normal response instead I was given insane and rubbish answers by your support team

you can understand my position when I was running every corner for getting my account activated in order to pay my hotel bills . I didn't even receive call from Citi bank support as assured . finally my colleague paid my bills and I reached india . after coming back india I contacted citi bank customer care they also committed that I will receive a call back from their manager, but in vain I didn't even receive call or SMS from Citibank till now

when I approached my company EMC hr, they advised me to go for legal action as they are large requests from emc employees to change their salary account to ICICI bank because of poor customer support from Citi .


till now I didn't receive call from Citibank .


I am waiting for your reply on this


thanks and regards,

vamshi

[protected]

Today 28 unauthorized transactions have happened with my citi debit card number at gurgaon. I am only holding the debit card and not shared with anyone else, but all these below unauthorized transactions have happened at gurgaon near delhi, india.
Below are the lists of transactions. Amount of rs 71999/- got deducted from my debit card. I got my card deactivated by calling citi toll free number. This deactivation happened only after the amount of rs 71999/- got wiped from my card.
I checked online and to my surprise complete amount got wiped out from savings account. I am much tensed now and so pls look into the matter on high emergency to recover the complete amount of rs 71999 to my savings account. Once again confirm that i havenot shared my debit card/pin/password to anybody else and i am only holding the debit card
I am staying at uppal, hyderabad, india but all these transaction happened at gurgaon, near national capital delhi, india. These transactions started 2:14 am india time. Sms messages keep pouring to my mobile as the unauthorized transaction happen at gurgaon.
Today and tomorrow holiday in india and can't reach to nearby citibank branch begumpet india to lodge the complaint. Also, i took utmost precaution not to share my debit card / pin/ password details to anybody but still all these 28 fraud unauthorized transactions have happened. Debit card is with me only.
Pls raise an alarm and escalate this matter to the highest level, investigate and see that the deducted amount get credited to my citi bank account number immediately
Also if we carefully observe below transactions, the date of transaction is 15th april but today's date is 14th april. I don't have any money now in my savings account and pls look into the issue on very high priority immediately and see that the amount get refunded to my savings account
Pls let me know any other information required to investigate the matter. Below are the accounts and debit card details:
Account/debit card details:
Account number:[protected]
Debit card number: [protected]
Name: ch v surya srinivasa sarma
Thanks & regards,
Sarma
Email id: chebolu.[protected]@gmail.com
[protected](M), [protected](M),[protected]®

Sir,
Myself, m. Pamodh kumar, applied online through citibank payment gateway. Amount of rs.211.45 have been debited from my account, but transaction have failed. Date of incident is 08/04/2016. I request for the company to credit the amount as soon as possible.

--
Subject: expectation of early resolution of clear case of fradulent use of secure citigold world debit card with dispute reference no -sreff15046784 against complaint no.-[protected]

To all senior case managers citibank greivance cell department i am a respected doctor from india and my name is dr sanjeev varma i hold a citigold account together with my wife dr sunita varma (Prime holder) and sanchit varma with account no.-[protected] my citigold world card no.Is-ending 5307, i am a frequent traveller and am in canada and usa since 01oct2015 the debitcardending 5307 was used sparingly only for few smaller transactions of rs[protected]/-only as your records will show i travelled with peace of mind relying and trusting citibank secure banking system but to my dismay and shock on 15th oct) at 7.19 pm while i was in sparta newjersey (With my card in my physical possession) i got a series of sms messages intimating me o[censored]se of this card at a single particular place (Jorneyey1315 bro) with 5 transactions incurred within 20 mins of amount varying between rs 15, 764.06 to rs 29, 248.53 with a total amount of rs 115987.82/-( more than one lac fifteen thousand) i acted immediately and called the international citibank number and talked to a mr partha and in fact while i was on the phone the last two fraudulent transaction of amount rs 29248.53 /-and rs 26663.97/- took place and then my card was deactivated at my request i was given the reference number for my query as -[protected] and dispute claim no.-sreff15046784 as is amply clear from above facts it's fraudulent transactions and i am sure your investigating team will reveal these are clearly fraudulent transactions on my card used without my permission and strangely bypassing all the promised security processes that a customer is entitled to . I am personally not only financially affected (It's a huge amount) but my trust and faith in citibank is shaken there points are self evident that citibank should have exercised more dilligence before authorisation for these repeated unusually large transactions were given. A few points- 1) the card was not lost or misplaced and was in my physical possession throughput so how has it been used fraudulently 2) after the first transaction of amount rs 15764.06/- why were the subsequent repeated transactions of such unusually huge amount authorised without the customer getting any notification 3) thankfully i was not asleep and on receiving the sms indicating fraudulent usage, i was able to immediately notify citibank and get my card blocked, but what if i was asleep or unable to receive the sms why there were no internal measures and red flag warnings generated by citibank to prevent misuse i am a professional and expect a early andsatisfactory resolution of this issue as a citibank and mastercard holder it's my customer right to be protected and compensated against this obvious fraudulent card use. Dr sanjeev varma [protected] sent from my iphone

Hello

This is in reference to your letter (Letter no :-ngbl[protected] dated 11/9/14. My father mr.Inder mohan is still yet to receive a sum of rs. 2127 as promised in the letter. Please do the needful as soon as possible by sending a demand draft to the following address.

Pkt f 58 a, gtb enclave, dilshad garden, delhi -110093
Cell number:-[protected]

For any clarifications please feel free to contact the above number

My credit card payment due date is 4th April, but the minimum due amount was deducted from my account on 3rd April. And I paid 100% due payment on 3rd April . than why the extra charges apply on my credit card . please refund the amount deduced incorrectly .

Also after deduction of money and 100% payment, in account statement the payment date is mentioned as 4th April which should be 3 April as I did the payment on 3rd April.

Sir/ medium

As per phone called customer told I have updated to old card but now issued new card. so this card not required 5546 XXX2 XXXX 8663 please cancelled my documentation file and card.

I like citibank.I heard sumthing new ready credit i called to chk i was promised for a callback .I called to pay the bill and asked abt ready credit i was transfered.Honestly i just wanted to know wats it.And advisor started with my company name and stated ur company is not eligible without even telling me wat the product is all abt this is wat i m informed .Very very bad citibank

Dear sir/madam,
Please note for the confirmation received from citi bank credit card dept regarding payment issued for insurance.
For your kind information nobody talk to me about payment/information/permission/reminder etc..
We already refuse to stop the royal sundaram medical insurance long back. Now deducted rs[protected] through my credit card. Please make sure reverse the amount rs 13814=00 to my credit card.

Kindly confirm receipt.

Thanks,
Regards,

Manjunath.
Citi bank credit card number: [protected]

Phone: [protected]

My Citi Bank credit card billing cycle is 22nd to 21st of each month and the ill gets generated on 22nd of each month and payment due date is 7th of next month. For the expenses incurred during the month of Feb and March, the bill was generated on 22.03.2016 and I received a message at 9.32 AM that your bill has been generated. However, at 3.20 PM on 22.03.2016 I received that the payment for card is overdue and my card was blocked with immediate effect. When I asked them, they are saying that I did not make full payment for last month, however, the card bill was paid in full by few reversals and I paid the balance amount and they never brought this to my notice in March after the payment was completed from my side. This month they forced me to pay card bill at least 15 days in advance, Kindly take note of this malpractice and help me get the resolution done. There is discrepancy between online statement and email statement as well.

1. My card should be unblocked immediately and in future if it is being blocked I should be intimated that this is going to happen.
2. They can't generate a bill at 9.32 AM and say that it is overdue at 3.20 PM on same day despite the payment due date is 15-17 days away.
3. This kind of arbitrary decision on part of the banks should be penalized and penalties paid to consumer for mental torture and financial blackmailing

Citibank NA, Fort, Mumbai has closed my Personal Account and delinked my Credit Card without providing sufficient reason.
My credit card had 40k+ points valued approx. Rs.40k.
I have another bank account in same branch which the bank has left open and untouched.
Upon my request to link credit card and points to the open Acc. CITIBANK is refusing.

Today i have found an offer for citi bank card holders on agoda.com in hotel bookings. I wanted to see how much discount is offered using citi bank card, so entered some 4 days and pressed pay. To my surprise Rs.26590 has been paid without any further authentication. Where as in your web site it is clearly stated that either OTP or IPIN is required. As not generating OTP as mentioned caused this damage, it is your duty to correct it. So immediately pay back the money which has been transferred accidentally because of not generation of OTP. I also state that if any transaction happens from now on without OTP on my credit card, i will not be liable for it.

Please resolve my issue and provide justice

I am J.Jayachandran and I am holding Citi Bank Credit card with No. xxxxxx0601 .Today I made purchase with Chennai Silks, Coimbatore using the above card for Rs.795.I made only one purchase.But I received two messages confirming utilisation of credit card.
Please check up your records and confirm utilisation of only one amount avoiding double payement.
Regards

This is regarding citybank personal loan LZXUNT7357995, which is opened 03-Mar-2016. Due to some unexpected issues, I can't continue with this loan, as there will be financial crisis and I will not be able to repay the loan. So I requested citybank to cancel this loan and I am ready to pay back the amount credited in my account, also ready to pay the cancellation charges. As per citybank executives they don't have option of neither cancellation nor close the loan and telling I could close the loan only after 12 months.Most of the banks have an option of cancellation not sure why the same is not available in citybank, since my EMI start for this loan as per the schedule they given is May 2016, since the first EMI will be take too long to start and there will not be any issues with the bank that I am ready to pay pack the loan amount given plus any additional charges, why is it stopping the bank to not to cancel this loan. Please help and provide a resolution on the same.

Background

Citibank NRE/NRO account had been opened back in 2005 / 2006 and was open due to 'Zero account balance maintenance for life'. This account was used periodically on as and when required basis.

In Nov 2015, I received an email to update KYC documents and was sent straight away to Indian address. I receive confirmation on 4th Dec 2015 that KYC details have been updated.

Even after that, I have been received account closer email notices. I believe that it was just a glitch in Citibank system and these mails are auto generated ( if I don't update KYC than Citi bank will close the account)

Current situation

On 28th Dec, 2015, Citibank actually closed both the accounts due to 'No Transection in account for more than 2 years'

Despite my best efforts to communicate with Citibank, I have not received any proper explanation or result.

Interpretation of the situation

Being an NRI, is it fair to close the account on 2 years No transaction basis?
Both NRE/NRO accounts do have funds and generate periodic interest as well.
It shall be completely my wish, when and how I shall use my funds
Other banks put NRE/NRO accounts in Dormant if not been used for long time and ask identity proof to re-activate but do not closed the account after some email notices
The main reason to closed the account, I believe is, The account doesn't require any minimum balance maintenance.

Expected Actions from CitiBank

Citibank shall provide an explanation regarding Un-fair policy for closing NRE / NRO account
Re-activate accounts with same previous terms and conditions