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Customer satisfaction rating: 43%
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1540
COMPLAINTS

Citibank Customer Care

Citibank India Home

Address
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts


Additional info
Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
Bhubaneshwar: 1-800-1802484; 1-800-1802484
Chandigarh: +91 172 508 2484;+91 172 508 4653
Chennai: +91 44 2852 2484;+91 44 2858 4653
Coimbatore: +91 44 2852 2484; +91 44 2858 4653
Dehradun: 1-860-4257000; 1-860-4257000
Faridabad: +91 124 254 2484; +91 124 256 4653
Gurgaon: +91 124 254 2484; +91 124 256 4653
Hyderabad: +91 40 6666 2484; +91 40 6666 4653
Indore: 1-800-1802484; 1-800-1802484
Jaipur: +91 141 237 2484; +91 141 511 4653
Jalandhar: +91 181 506 2484; +91 181 500 4653
Jamshedpur: 1-800-1802484; 1-800-1802484
Kanpur: 1-800-1802484; 1-800-1802484
Kochi: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Kolkata: +91 33 2283 2484; +91 33 2288 4653
Lucknow: +91 522 220 1022; +91 522 223 1044
Ludhiana: +91 161 501 2484; +91 161 501 4653
Madurai: +91 44 2852 2484; +91 44 2858 4653
Mumbai: +91 22 2823 2484; +91 22 2834 4653
Nagpur: 1-800-1802484; 1-800-1802484
Nanded: 1-800-1802484; 1-800-1802484
Nandyal: +91 40 6666 2484; +91 40 6666 4653
Nasik: 1-800-1802484; 1-800-1802484
New Delhi: +91 124 254 2484; +91 124 256 4653
Noida: +91 124 254 2484; +91 124 256 4653
Pondicherry: +91 44 2852 2484; +91 44 2858 4653
Pune: +91 20 6601 2484; +91 20 6601 4653
Surat: +91 261 653 2484; +91 261 653 4653
Trichy: +91 44 2852 2484; +91 44 2858 4653
Trivandrum: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Vapi:+91 265 232 2484; +91 265 232 4653
Visakhapatnam: 1-800-1802484; 1-800-1802484

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Customer satisfaction rating
43%
Complaints
1540
Pending
0
Resolved
659
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Citibank Complaints & Reviews

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 Neeraj Sharma Jaipur
Sir, I have received a home loan from your bank and my loan account number is 700808. I have received a statement againt my above mention loan for financial yera 2014-15. But this statement is not showing that this is a home loan and this certificate is given to me for the purpose for income tax rebate /claiming deduction under Sections 24(b) & 80C ------ of the INCOME-TAX ACT, 1961. because of these lacuna my office is not accepting the certificate. Kindly clearly specify that above mention loan is a home loan and principle and interest statement are issue for the purpose for income tax rebate. Neeraj Sharma Home loan account number 700808 c-44, murti kala colony, gopalpura, jaipur 302018 email : [protected]@gmail.com
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     [email protected]
    Hi, I spoke to an executive well in advance and gave information about my BT that I had chosen through my SBI account and stated that I would be late to deposit the amount as I was supposed to receive a cheque from the SBI bank which was delayed and when I got it, I had no time to go and deposit the same. I called you guys again to send some executive to my place to collect the same, but was informed that you do not have such facilities. Hence, I had no option but to wait until I had a week off from work. And, the citibank does not have its ATMs at every location that you may go and deposit the cheque or amount whenever you wish like other banks. I request you to please waive off my late payment charges and the interest as I will not be able to pay any extra amount than the amount of my EMIs only and the purchases I made. You people have started breaking my trust on you. Regards Vicky Chhabra [protected]
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      Citibank — damaged 500 rupees from citibank atm

       BikashN
      I have withdrawn 2000 rupees from a citi bank atm in DLF1, tower1, rajarhat, newtown, kolkata using my Axis bank atm card....

      [Resolved]

       vijneha
      This is complaint against representative had been sent to my house for collection of money, as he was trying to get into my house force fully, and also hit Watch Man of may premises, the individual was very rude and abusive . Hence this is not acceptable . There is an outstanding on my card which minimum amount i am paying from longer time . I have informed Citibank team that it will be paid soon . still they keep on calling from various numbers from morning till evening [protected], [protected], [protected], [protected], [protected], [protected], , [protected], . As this is not a process of collection also they have threaten my family to open the door and tried to bang the door. This is pathetic and Radiculous way to of collection . Also against the safety and security of citizen of India .I want that person to be called at Police station first, hence i am not going to pay single amount to CITIBANK . I am busy with my busy schedule in office and not allowed to take cell phone inside office due to security reasons . Vijay Raskar Pune [protected]
      Complaint marked as Resolved Aug 14, 2020
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        [Resolved]

         anandblr
        It was 9/1/2015, an old age person around early 60s went to CITIBank, gandhibazaar, bangalore branch for banking purpose. As a regular exercise of taking token and waiting for his number. The CITI cash keeper skipped his number and called the next token, The old man asked the employee, why they skipped the number but the employee was reluctant to give the answer and asked to take a new token. The employees behavior is act of low morality and it would affect the morale of Indians . It is a condemnable act and CITI bank employee having this kind of gesture would lead to downfall of the organization
        Complaint marked as Resolved Aug 14, 2020
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          [Resolved]

           sidd6788
          My credit card ninumber is [protected]. I was issued this credit card 1 year ago n was told that there is special scheme for your company and no membership fees will b levied.. Now at d end of the year they have levied 1200 as annual fees n now they are telling there was no such scheme and the same can not be reversed. They are asking stupid question like from which number you got the call. As if i would have save that number from which i got call one year back. They are not ready to do anything about the mis selling that their sales executive are doing. Request you to take strick action on them. They even dont reply to the register complains. Every time we need to call and ask the status. I have registered complain SREFF14080660. I didnt get any reply. I again called dem n now they are telling the same cant b reversed. I have requested callback from higher authority. Still waiting for same.
          Complaint marked as Resolved Aug 14, 2020
          Similar case here. I did not even use that citi credit card ever and did neither receive any communication from Citi through out the year before getting a bill with annual maintenance charges.
          I have called Customer care multiple times to stop/block my card and still I have not got my request entertained.
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            [Resolved]

             TRILOK BANDHU GUPTA
            Dear Sir/Ma'am 1. I have a citibank card No. [protected] since last 16 years.During my posting at Kharagpur WB, in the month of Sep 14, I thought of an addon card for my wife.On speaking to citibank customer care, I was advised that the bank executive shall visit the customer at the registered address. As my regd address was my permanent address of Thane distt, on the advice of Citibank executive I changed my address to my residential address of Kharagpur 2. On contacting again with Citibank customer care, I was told that Kharagpur is not covered by Citibank addon card team and as I visit my parental home in Thane every year, i again got my address changed to Thane. 3. I visited Thane on 26 Dec 14 and on the same day a request to Citibank was made. I did not receive any call till 30 Dec 14. On confirmation I was told that the request has been closed due to no response on 30 Dec 14. It is pertinent to note that no call/missed call was received at the registered mobile . 5. On 30 Dec 14, the problem was registered and Citibank was to confirm why and how the call was closed. A new request was also registered on 30 Dec 14 again. As I have come to Thane for a limited number of days I kept on contacting Citibank for imm response to my second request placed. On 03 Jan 15, however to my utter surprise this request was also closed due to non response without any call/missed call on my registered mobile . On asking who made the call from which number at what time. I was told that I shall get the info within 2 hrs on my registered mobile, however no information has been received till date. 6. I was again offered to make a new request for the job with 05 days as the target tine. As I am to depart from Thane on 06 Jan 15. I refused the offer as the Citibank response to the request is very poor. 7. In between when I contacted Citibank on 01/02 Jan 15, I was told by the Citibank that by mentioning your problem you may send the form directly at Chenni also. This process was never informed to us by customercare during numerous calls made before. 8. In view of above, I request you kindly consider the following:- (a) Wrong guidance given by Citibank is a cause of great concern, which misguided the customer. (b) Why both the requests were closed on making calls on fourth day. What is the policy on making call by Citibank. As understood the target time is 05 days and officer is dutybound to contact atleast 03 times. In both the cases, as per customer care, Citibank tried to contact on 4th day only to make all the three calls. However, no call/missed call has been received. Pl explain (c) Why efforts to get the contact details of any Citibank executive in order to complete the process within my 11 days stay at Thane should prove to futile as this being a special case of a customer with good track record and posting all over India, (d) Why no information/call received from Citibank after finding out what went wrong with both the requests. (e) While taking complaint or request why request/complaint number is not given to customer. (f) Why it should take 04 days for the Citibank to callup customer in today, s world. 9. Ultimately now as I head towards Allahabad for my duty. How can I get addon card for my wife 10. Kindly resolve the issue ASAP as this amounts to mental torture for the past four months for a good customer. -- REGARDS Trilok Bandhu Gupta +91 [protected] +91 [protected] +[protected]R)
            Complaint marked as Resolved Aug 14, 2020
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              [Resolved]

               anirban27
              DEAR SIR, WITH THE ABOVE REFARANCE WE WANT YOUR KIND ATTANTION THAT WE BOOK 3 INDIGO FLIGHT TICKET ON 8.12.14 VIDE INDIGO PNR NO. 1.J4826S Rs. 12499.00 2. SF5DKE Rs.6303.00 3.P4DKMV RS. 13709.00 BUT THEY WILL CHARGE IN OUR STATMENT 5 TME WITH THAIR REFERANCE NO.[protected] 4 TIME OF Rs.12499.00, Rs.11527.00, Rs.13709.00 & Rs.6203.00. WE ASK TO CITI REGARDING THIS THAY SAY THEY DO NOT KNOW ANYTHING REGARDING THAT YOU HAVE EXPENCE 4 TIME YOU MUST PAY THE SAME . BUT I WANT CLARIFICATION OF WHICH TICKET I WILL PURCHASE OF Rs.11527 ON 8.12.14 PLEASE GIVE ME SOME THING LIKE PNR NO. OR TICKET NO FOR CLACIFICATION . I THING MY CARD WILL BE HACKED OR THEY PUT THE WRONG BILL TO ME AS I WILL PAY THE SAME AMT TO THEM BUT I WANT A CLACIFICATION FROM THEM, THANKS JAGADISH CHANDRA GHOSH CARD NO.5498 XXXX XXXX 8601 AKSHOYABASS JIGACHA GIP COLONY HOWRAH 711112 PH.[protected]
              Complaint marked as Resolved Aug 14, 2020
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                [Resolved]

                 J Samir
                To whomever it may concern, I have been making regular payments towards my credit card bill but still the outstanding balance shows no changes. Key points: 1- My minimum balance fluctuates every time. 2- High interest charged to the EMI amount. (which is interest free). 3- 11% interest is charged on the indian oil card i[censored]sed in some other petrol pump. I don't understand this, coz even government does not charge me like this. EXAMPLE- If I fill fuel for INR. 200 then i am charged 222.00 on the statement but i receive message of Rs. 200 debited from my card. whereas if i use my card in indian oil pump i should get subsidy but i dont get any benefit. 4- Without any communication my Interest Rate was hiked from 36 % to 42 %. Which is not acceptable by any means. 5- If i make a payment for my card in the counter ( offline payment ) they charge Rs.100 as handling charges. This is pathetic. 6- If i make a payment of Rs. 6500 on total amount of 29500 (twenty nine thousand) the amount come down only by Rs. 1500, leaving the balance 28000. But when i make a small purchase the total balance shoots up like a rocket. I went with all the bills and statement to the MG road branch but there was no one to assist me. they said you have t o speak to customer care. They talk like machines. I have asked so many times that i need some person in physical form so that i can explain it properly. I cant even go for settlement as my credit score will come down sharply. They give loans and then charge abnormal interest rate and then they play with our credit score. This is a huge trap to fraud the young people, This needs to be stop. This reminds me of the LANDLORD rule during the olden times when the money lenders use to give loan to the farmers with high interest rates and eventually the farmer paying only the interest and the principal amount remaining the same. This credit card scam is Robbing and Raping people financially. I seriously expect an answer.
                Complaint marked as Resolved Aug 14, 2020
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                  Citibank — CITIBank - ECS Return Charges of 2373 in a month

                   Prasad Guduri
                  Hi Sir, I have HDFC Salary account from May 2012 with account number # [protected] I have following loans. Loan...
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                   Prashanth Deepu
                  Dear Sir, With reference to the reference no. Ref no:[protected] Date:[protected] Declined Application. and Mr. Rajender given Acknowledgement slip no. ST702292 My credit card application Declined due to Cybil report. But while taking application, Mr. B. Rajender (S.R. Nagar Branch) Hyderabad said that based on Shopper stop Shopping purchase value. We will give credit card like that Mr. Rajender said. And he has taken Rs.1000/- for processing application. Now my application rejected and Mr. Rajender side no response and cell number. [protected] switch off. Requesting you to kindly suggest me what to do now? Awaiting for your reply and action on Mr. Rajender. Regards. K.Prashanth.
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                    [Resolved]

                     PS ARORA
                    Sir, My name is Parminder Singh Arora. I applied for citibank credit card a long back (around one and a half months ago). I also submitted the documents required for the same. However, on 21 Nov 14, I received a letter from your side (dated 17 Oct 14) stating that they are unable to process my application due to non receipt of required documents. I also tried several calls on the number mentioned in the letter[protected], but it is of no use. I could not talk to the customer care executive. Your representative has already collected my documents. Please send your representative to verify my residential address or kindly let me know the exact reason, why I am not able to get my citibank credit card till now. The reference number written on your letter is[protected]/89. Please contact me as soon as possible.
                    Complaint marked as Resolved Aug 14, 2020
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                      [Resolved]

                       sknglobal111
                      Beware of Citibank issuing credit card and ready credit line products without your consent. I have recently opened a Citibank salary account, which I was forced to do as I did not have any other option, since I have already undergone a pathetic experience with Citibank earlier. In this specific instance I would like to bring to your notice about issue of credit card and ready credit line facility by Citibank. First of all I have never requested for these products and have never applied and while opening the suvidha account had specifically told the representative to exclude me of these unwanted products/ services. In-spite of all these I have got sms's communicating that my credit card has been approved and further sms’s telling that I have been approved for ready credit line of Rs. 5 lacs. Both of these products have come out as a surprise in-spite of my utter refusal towards them. It appears that this is a systemic failure or an intentional mal-practice followed by Citibank to increase the sales of these products. It could be at a bank level or representative level- I don’t know, but such practices are creating nuisance for the customers. I have already contacted their customer care and they could only help in cancelling/ closing but were clueless on how it could happen in the first place. This issue is not isolated to me, but many of my other colleagues are also facing the same issue and feeling harassed by this. Further I have been dealing with other banking companies like ICICI/ SBI/ HDFC and have never faced these frustrating issues with them. My only advice is to be aware before getting into any commitment.
                      Complaint marked as Resolved Aug 14, 2020
                      Scary!!!
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                        [Resolved]

                         kothapalli
                        Sir, I am very sorry to inform you that you are not interested in issuing your valuable creditcards to the customers like me residing in VISAKHAPATNAM, Severak times i applied online for the creditcard with reference to the mails received to me. But in the online application, in the address bar, when citi is seen, i am getting angry and got annoyed that the only developing industrial city in andhrapradesh like visakhapatnam is having this type of discrimination of not having the facility or privilege of getting a creditcard from a bank like CITIBANK. Please look into the matter and inform the latest . My email id :ksn.[protected]@gmail.com' My mobile no.:[protected]; My address is Q.NO.326/C, SECTOR/8, UKKUNAGARAM, VISAKHAPATNAM / 530032, ANDHRAPRADESH.
                        Complaint marked as Resolved Aug 14, 2020
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                          [Resolved]

                           rajagopalan50
                          Dear Sir To day at12.31 pm I have received a sms towards payment of Rs.14534 from my credit card no. 5546xxxxxxxx6601 for insurance. First of all who authorise to pay of Rs. 14534 for insurance from my above credit card. Without my knowledge the payment was made I am not responsible for above payment and also state that I will not pay to citibank It shows very ugly to make payment with out my knowledge Several times phone calls received regarding the insurance payment Totally I have objected and also said that I am not interested for payment of insurance Now I have decided to close my credit card No. 5546xxxxxxxx6601. I have to state that no amount is pending for payment. I request that clearance may please be issued for no amount pending payment from me so that I have sent the credit card back to you for closure. If no reply received from you regarding the withdrawal of payment of Rs. 14534 further action will be taken from me Expecting your reply with in hours. Regards rajagopalan [protected]
                          Complaint marked as Resolved Aug 14, 2020
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                            [Resolved]

                             ramachandra h v
                            I am h v ramachandra having creditcard bearing no[protected]against which i dropped a cheque in the ATM for rs.8160 of canrabank no.977393 dated[protected] on[protected] to wards payment for the credit card amounting to rs.13260, further i dropped one more cheque bearing no977396 dated[protected] amounting to rs.3100. I found that the cheque dropped earlier hasnot been presented as of today and i received a sms stating amount rs 17986 ic due and immediate payment of rs 11067 has to be made.I complaining in this form because i am not connected in to the customer care thru phone. I request you to please initiate early action to presnet the cheque and reverse that penalty if any levied and oblige. h v ramachandra mail:[protected]@rediffmail.com phone:[protected]
                            Complaint marked as Resolved Aug 14, 2020
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                              [Resolved]

                               gurpreet.singh290
                              Dear Team I logged two times for credit card application both times your team collected my documents and after 7days they rejected my application without my knowledge that was ridiculous . Delhi branch Team member name is Rahul ([protected])and other ([protected]) Please take necessary action against fake commitments by citi bank team Without any intimation no body have rights to reject application this is totally unfair please revert Regards Gurpreet Singh [protected]
                              Complaint marked as Resolved Aug 14, 2020
                              Dear Bank,

                              I want to settle my credit card full principle amount but without any civil case please help .

                              Regards

                              chandan
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                                Citibank — Credit Card Revert [Resolved]

                                 Annaparvathy
                                Dear All, I am the customer in your bank, I am never asked to deducting amount off 3000 rs and 4000 sale date 10/09/2014...

                                [Resolved]

                                 poornagadipudi
                                The process followed and the time taken for crediting the amount into the customer account is not transparent, they don't have the process followed disclosed in the form that is easy accessable to customer. I have deposited a cheque which was issued in my name from BOFA, I deposited it on Sep20 2014 which has not been cleared yet, when I call customer care I get different answers every time I call them, some people say 15 days some say 30 working days, some say 45 working days, some say 30 calendar days. I am not sure after making at least 10 calls if I still know the answer to my question. I asked them where can I find this policy to go through it to understand the standard process followed. They said it is not available online, and I can find it on joining kit which they have given while opening the account(3 years ago). finally I find that booklet but there was nothing mentioned of any such policy. Banks should be more transparent in what they do.
                                Complaint marked as Resolved Aug 14, 2020
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                                  [Resolved]

                                   preety_soni
                                  Hi, I wanted this to bring to your notice that Citibank has been charging me service charge for not keeping sufficient funds in my account where in my account is a salary account. I have been getting my salary in this account for last 2-3 years. It was a salary account and was converted to savings account and again was converted to salary account. In order to convert the account to salary I had to fill the corporate transfer form and submit it to the bank which was already done and then only I started getting my salary in it. In the month of June 2014 while I was going through my bank statement for last 3 months I realized that Citibank has been charging me 500 Rs every month. So I decided to call up bank and I talked to a very helpful lady named Ms. Navneet Kaur who informed me that Citibank has been charging me since the time my account has been converted to salary account. After checking her records she couldn't figure out why am I being charged. As per the records you they had already charged me 7500 (apprx) till June 2014. She gave me immediate refund of 3000 Rs but since i wasn't happy with the whole situation she said she will have somebody to look into it and have someone call me. After writing couple of mails I finaly heard from them and they gave me another refund of 1500 and said will not give me anymore refund when I talked to them firmly and sternly that I will take an action against them for not giving me my money back she said will have someone call me again. Unfortunaly it hasnt been resolved and they have already charged me for following month's. I was in so need of this money. this may appear to you as a small amount but I have been living pay cheque to pay cheque. I have been banking with Citibank for last 7 years and its really sad to see that they over charge their consumer's for no reasons. In these 7 years have been keeping all my hard-earned money in this account and use this account for all the important transactions with the hope that my money is safe. Unfortunately that faith has gone for a toss. I will really appreciate if you will look into it and give me resolution on it. I hope I will not be disappointed. Thanks Preety Soni [protected] preety.soni.[protected]@gmail.com [protected]@yahoo.co.in
                                  Complaint marked as Resolved Aug 14, 2020
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