Citibank Complaints & Reviews

Recently rbi has reduced the interest rates on loans taken from banks but citibank n.A having its office at p.O box no. 4830, anna salai post office, chennai- 600 002 is still charging interest rates on dues with old rates despite my requests. Please direct them to reduce the same at reasonable rates as per rbi guidelines. My credit card no. Is [protected].

I applied for loan 10 days back and on 09/30/2015 i signed all the documents and i was told by the citi bank that you will receive amount with in 48 hours, but customer care department not providing me the status of my loan, they are just saying your loan is in process. Application Number- L1GSTC0889557

Sir/Mam, Please note that your department of noida sec-63 has irrated me lots. Whenever, i called him they just picked up my call and hanged up within 2 sec. they do not have willing to help the people and have attitude like dictatorship here. My problem is that an iteam has been shipped by citibank from chainai. My POD no. [protected]. I have traced this item which shows in Noida Sec 63 however, tried to make contact multiple time but getting no respone. Kindly arrange a delivery on my shipping address which is A154A, Sec 63 Noida at Iqor India pvt ltd. ASAP Thanks Rajkumar Prasad

Dear Sir, I am holding credit card for last 8 years. I was using credit card to my limit and paying back all my dues on time. Sir I am self-employed and doing small marketing job. For past 3 years I have problem in my marketing job and my income came down because which I have to go to the maximum limit in credit card but my credit card outstanding was small amount and I was able to make the payment of minimum amount due in or around the due date and I did not deflated in payment. For past 2 to 3 years I was getting calls from credit card Company that I am eligible for big loan against my credit card but I avoided the take the loan. But last year they were able to tempt my and gave me the big loan against credit card. If I would have deflated in making the payment of minimum due amount 18 months back and Credit Card Company would have taken action against me, I had a chances that any of my relative or friends would have come forward and helped me in repaying the outstanding amount. Now the amount is so big that none of my relative or friend will be in condition to help me. Recently I came to know that Credit Card Company cannot or will not be able to take any legal actions against small amount. But for big amount they can take the legal action and I am in the trap of Credit Card Company. I had sold the gold jeweler of my wife to pay the minimum amount due of credit card. Sir this is the typical case of small village were money lender give the loan to farmer and when farmer is not able to pay it, they give same more amount to farmer and farmer will be trapped in hand of money lender and commit suicide. This is also similar case. When I was not able to pay my total outstanding amount 18 months back then why did Credit Card Company gave big loan against credit card, on what eligibility or on what basis? Credit card company people are calling me daily and torching me. Please help me to come out of this trap or I will be having no other option to commit suicide as poor farmer do. Below are the details My Name Amarnath M R Contact No [protected] City Bangalore Credit Card Company Citi Bank Credit Card No [protected] Please do the need fully. Also posting it to SEBI, RBI and Consumer Complaint

To
The Manager,
CITI Bank, New Delhi.
Subject:- Regarding transaction ID No. ID00DXMHP6 Dated 06.11.2014
Sir,
In this connection, it is submitted that I had a transaction on 05.11.2014 by internet for the payment of Citi Bank Credit Card No.[protected]. The transaction detail is as under:-

Date
To be credited to

Internet ID Transaction No.
Amount
05.11.2014
INB CITI Credit Card_ _CC payment
ASB[protected]G00DXMHP6 Transfer to[protected]
Rs. 3000/-

The above amount has been debited from my Saving Account No. [protected] on 05.11.2014, but as per record of the Citi Bank Credit Card the same amount has not been deposited so far and the same payment has not credited been credited in my Saving Account nor receipt as cash against this claim.

In this regard, many times I have visited the Branch Manager, SBI, Gandhi Nagar, Delhi110031 with written complaints vide under No: OB[protected] dated 10 Dec.2014, but the Branch Manager has no time to pay any heed towards my grievances as well as the problem being faced by me. Again I lodged a complaint vide Complaint With Ticket No. PT[protected] on the Internet.

On 22.09.2015, the Branch Manager said to me that this payment has been successfully paid to CITI Bank on 06.11.2015 on the ID No. ID00DXMHP6.

It is requested that please intimate me about this amount transaction. I shall be highly thankful for this act of kindness.

Yours faithfully,


(Ashok Kumar Ashok )
Address- X-189, Gali No.1,
Raghuber Pura No.1,
Gandhi Nagar,
Delhi-110031.
Ph. [protected].
[protected]@yahoo.com

Dear Sir/Ma'am, I applied for a personal loan in July 2015 for 1.5 lacks for a tenure of 12 months. I am highly disappointed to know that the ECS is not getting cleared in spite of retaining sufficient fund in my account (SCB Chennai). Apparently, I came to know that CITI bank failed to submit the ECS mandatory form to SCB, which is the reason for this confusion. I was never informed by any of your employees mentioning the actual reason for this chaos, but kept on reminding me to have the funds ready in my account – diverting the actual scenario. I am totally frustrated with such a poor customer care services. I am now confused on how to decipher this further. I look forward to receiving a solution at the earliest possible.

I orderd for puchase of laptop
by id no. TX[protected]. on 30th may 2015
by the payment of Rs.42080 by CITI bank credit card.
send the message
" in the unlikely event that you are charged, the entire
amount will be refunded automattically within 35 working
days. Please try to making the payement again
but I drop the idea to purchase the goods.

We have not received the amount till today
kindly refund the amount immediatelly.
Ramesh Chandra Srivastava

I am using citibank credit card from last 20 yrs. From last 3 months, received statement too late, nearer to payment due date, already complain customer care department from last 3 months. this time, till today did not received statement. i am normally roaming for work, for my account purpose and reconcilation hard copy of statment required. cant not depends on SMS or soft copy. You have to solve problem from your side, i think from your side courier company is doing something wrong. take step on that and from next time, i want statement regularly otherwise i have to compain higher authority also. FYI, Just Send duplicate statement is not solution.. you have to find solution from your end or your courier side. Received your printed statement on 14th September 2015 at 4pm near my shoes rack, which is given by you on 27th August 2015. (Document No. [protected]) you have to take action against courier. Please note from my side, i am most of time travel roaming and can not access WIFI or 3G always. If i did not received your statement time to time, payment might be delay from my side and i am not responsible for delay of payment. rakesh dave

I fed up with your customer service, I tried 1000 of times to contact Citibank credit card customer care, but never connect the call I have so many complaints against CITIBANK service, really worst service I want the clarification about this issue.

I have Refernece Number of IMPS[protected]. I had transferred Rs 4000 from my account. My Imps details says status failure and reason Verification successful but original credit transaction declined, but Rs 4000 has been deducted from my account and not transferred to other account. Please Help!

Sir, I PAWAN GOYALyour customer and as per my ac no[protected] had taken a top up[protected] for Rs.1, 05, 000 of monthly EMI of Rs.3325.00 from citi financial.I had duly paid my EMI's upto February 2010 but was unable to pay further EMIs due to illness issues of my wife.The company approached me in august 2010 and had done a settlement whose payment was deposited by me in three installments.Then the company issued a NOC on[protected] mentioning the closure of my records.But then also my name is coming on [protected]@cibil.com so i request you to please remove my name from there so that i can apply for education finance for my son. I request you to please fulfill my requirements as soon as possible. contact no. [protected] email- [protected]@gmail.com attachment-NOC issued by citi financial

My personal loan account number was LGGMRK6624065. I gave request to close the personal loan on 1st of Aug 2015. Even After one month, I didn't receive the excess amount which was debited from my account. I called customer service multiple times and I mailed them. No proper step from them. I request the people not to go for citi personal loan.

Dear sir, I took parsonal loan from citi bank. My loan account no. Is 14005368. After complete payment of all insattalments timely citi bank issued me no dues letter. Afterwards i requested in citi bank for updation my loan status in cibil report database then citi bank find me a sum of rs.15736 overdue which i deposited. Now i want to getback sum which i deposited asa well as updation of my citi bank loan status in cibil report. Applicant Satyanarayan jangid

I have applied for personal from Citi bank on 21st July 2015. It’s been more than a month and nothing from their end has happened. I have been informed on 12th of August by Irshad/ Ashok that my company BTI Consultants (Kelly Services) is not listed with Citi Bank, for that I have submitted my offer letter. I even mailed my offer letter to Rohit Malhotra [rohit1.[protected]@citi.com] who is a relationship manager (As told by Ashok) Kindly please look in to the matter.

I have applied for personal from Citi bank on 21st July 2015. It’s been more than a month and nothing from their end has happened. I have been informed on 12th of August by Irshad/ Ashok that my company BTI Consultants (Kelly Services) is not listed with Citi Bank, for that I have submitted my offer letter. I even mailed my offer letter to Rohit Malhotra [rohit1.[protected]@citi.com] who is a relationship manager (As told by Ashok) Kindly please look in to the matter. If required reach me at +91 [protected].

Dear Sir, I Purchased a t-shirt on flipkart Application. since i am not satisfied with my ordered item, i requested the flipkart team to cancel my order and refund the money back to account..they have refunded the money back to my bank on 10/08/2015--Reference No.729742. But for more than two weeks the refunded amount is not credited by my bank Account. there is no issue with merchant, my bank is not updating the balance in my account. please do the needful help to getback my money into the account. *note :whenever i get a refund from the merchant, my bank staffs are not updating them into my account balance.I am facing this kind of issue for 2 years. My contact: [protected]@gmail.com

Sir,
I PAWAN GOYALyour customer and as per my ac no[protected] had taken a top up[protected] for Rs.1, 05, 000 of monthly EMI of Rs.3325.00 from citi financial.I had duly paid my EMI's upto February 2010 but was unable to pay further EMIs due to illness issues of my wife.The company approached me in august 2010 and had done a settlement whose payment was deposited by me in three installments.Then the company issued a NOC on[protected] mentioning the closure of my records.But then also my name is coming on [protected]@cibil.com so i request you to please remove my name from there so that i can apply for education finance for my son.
I request you to please fulfill my requirements as soon as possible.

contact no. [protected]
email- [protected]@gmail.com
attachment-NOC issued by citi financial

Collected all the documents from me and application number is Du4217. Uma was taking care of the credit card submission process. Her mobile no is [protected]. Her no is not reachable and she is not responding to SMS. Nobody from Citibank is responding properly. Customer service is very poor

Sir, i had complain to city bank credit card customer care office, many time call said we ha been call but not attend, Royal sundurm premiun Rs 16465/- without permission debited said amount to credit card account last card No 5010 many email sent till to date no reply from them, not dispute till to date no reply

I had received a call from a lady stating that she is from citibank and asked me of i wanted to convert my credit card points. I said yes and she asked me verification question what are the last four digits of the Card. Which was confirmed by me. She said i will receive call shortly and in few mins i receive a call from guys. He was connected to the IVR and asked me to punch in the CVV number which i did. He the said i would have received a verification message i confirmed i received it he has me to confirm if which i did. I got suspicious about the call and called the Citibank customer care immediately, I asked the officer if they had called me, offer had confirmed there was no call made. i asked her to block my card. She said sir there is a mobile number update which had just happened. I told her i did not request for any number change. She asked me to go her head and block the internet baking which i did. Sir the there is a transaction of Rs 9999 that is done on your card. I told i am talking to you how can do it. The officer gives me the merchants name. I tell inform the merchant to block. Sir you will have to call us after 2 to 3 days only after the merchant claims. we can do anything. After a week citibank confirm sir u gave the OTP so we tried our best and was only able to recover 1000 changes from this transaction.