Citibank Complaints & Reviews

Hi, I Recently purchased Citibank Rewards points credit card due to suggestion of Citi bank customer name and phone number is mentioned below.When she spoke to me she said that they is no emi transaction or proceesing fees in this card like that after i purchased 80000 and i converted it as EMI. Now it stating for transaction or proceesing fees around 2000 rs in net banking.when i tried to call her for more then 50 times she omitting or not responding to my call.Please help on this and let me know to whom i need to contact or complaint. Her name is jenifer branch is mount road ph no is [protected]. please route to concern team or manager regarding this complaint. if need i will complaint to police or come directly to citi bank branch mount road.Thanks

Hi team, i have used citi credit card last 1 year .he has committed not pay 2nd year any member fee charge but he will charged.we are not forward last 3, 4 months any bill soft copy and hard copy.I have called citi bank officer he not update my new contact details.

Hi Citibank, I have applied for the citibank credit card which was referred by my friend.They accepted the application and sent the reference number([protected]) but today I got a mail from citibank that we are unable to process your application so can i know the reason behind that mail.I didn't get any correct solution from customer care. So please kindly do needful. Thanks., Kasmoor Ravuru

Citi Bank is very unfair & charging high interest to customer, I am using citi bank credit card from last one year, In Last month I have purchased total 55, 972, out of that I have made a payment of 45, 510 with in due date, but due to some emmergency i have not be able to make the payment of 10, 462, for that i was charged INR 3315, as an interest Amount . When i called the customer care guy, " he told me its our norn, if you are making partial payment then we will charge from the day of purchase " . This is not at all excepted, Word to the wise, DO NOT USE CITIBANK CREDIT CARD ! Never again. Regards Aninda Bhattacharjee [protected]/[protected]

We have done Payment of our citi bank credit card from HDFC Net Banking on 1st April.Credit Card Number: [protected]. But it get reversed on 2nd April 2015 and as per the communication in below mail with HDFC Support the transaction was returned by the beneficiary bank.. Due to this an amount of 1500/-Rs has been charged in credit card bill. Which is not acceptable. Revert from HDFC Bank Support: the transaction was returned by the beneficiary bank. Kindly look into this as the penalty was wrongly charged if the transaction reversed from your bank. Hope to see your intervention into this soon.

Dear Sir/Madam - I have been facing issue for the past 45 days to login to citibank(Credit card) . I am facing this issue from 16-Mar( I believe) and raised a concern by end of Mar month/start of Apr month to the customer care. After few calls I was unhappy with the way they responded and so requested to connect the call to any of their managers and a person named Imitaz who introduced himself as Manager heard my query and asked to mail the steps involved to login with relevant screen shot to his manager named lavanya - lavanya1.[protected]@citi.com. I mailed and chasing it for the past one week regarding this query but this person never responds to my mail. I even mailed to nodal officer and still waiting reply from them. Am unable to login to Citibank but then they urge me to pay my bills which I cannot accept. Due to this issue, I was even fined for delayed payment. I urge Citibank to resolve this issue at the earliest and compensate on my unnecessary fine levied on me. Atleast citibank should know to respond to customer's emails. With Manager like this.Citibank will lose its customers.

During the month of Oct 2014 I tried to use my Citibank credit card to make an online bill payment to Airtel for my land line bill. The transaction failed 1st time with error - 'Page cannot be displayed', I re-tried again and it was successful. To my shock I received a statement in the month of Nov 2014 with 2 transactions of the same amount on the same day with same transaction numbers. Immediately I raised a complaint with Citibank customer care and they said it might be some mistake so they would give me a refund immediately and I need not pay that particular amount. In the Dec 2014 I again received the statement with the same transaction amount and when I enquired with the Citibank customer care they said that the investigation was done at their level and they are sure that both the transactions were successful. I went back to Airtel Customer Care and when I checked with them they said they have received only one payment during the said month. Now I was put in a tangle, I had to call both the customer cares several times and both of them were not ready to own the transaction. I was put in a situation were my money is nowhere credited but i should pay it to Citibank. During the last several months there has been so many distressful calls to the Citibank customer care but unable to solve this issue and they were not even ready to provide any proof which says both the transactions are correct and the payment has reached Airtel. Because of this i have stoped using Citibank credit card completely. Adding to the issues now for the past 2 months Citibank has started charging me late payment fees, interest for a transaction which was not successful at all. My Question is, how can this company charge me for a transaction which was not successful.? How can this company enforce late payment fees, interest for a disputed transaction.? Is there no law in this country to stop these frauds.? I have gone through a lot of agony using this credit card, I urge everyone reading this not to use Citibank credit cards and specifically for online transactions. They are waiting to create fraudulent means to cheat poor Indians.

Hi, My Citibank Credit Card number - [protected] Please note, I have a Citibank Credit Card which is valid from 8/11 to 8/14. Till now I have not yet received a new card with the new valid date. It's very amazing that the bank has still not realised it Request you to check and send a new card Thanks Bindu

This is to inform you that a fraud ATM transaction has been placed on my debit card ending with xx2224 of amount 240 Canadian dollars which is equivalent to 13662 INR on 6th Oct although i was in India at that point of time. But its very unfortunate that for a prestigious bank like CITIBANK's security is getting compromised and added to this high inconvenience further no credits has been provided to the customer that too a PREMIUM CORPORATE CUSTOMER (as what citi guys used to say). Kindly assist in regaining back my amount. Thnx Rgds, Anshul Jain [protected]

To, Manager-Customer Service Citibank N.A. Date 15.04.2015 Referance : Citibank Call from Phone Number +[protected] dated 15.04.2015 Dear Sir, Citi bank well known the details of fraudulent man as follows: The E-mail address form which the transaction was booked :[protected]@gmail.com IP address :112.79.36.76 Shipping Location: Azhar Ali -C/O Ramesh Nadar, Satyendra Bhawan, Near Anamika Hotel, Paswan Chowk, Hajipur Vaishali - 844101, Bihar, India Phone: [protected] Till date no complaint is lodge from citibank side to any competent authority (in spite of details of fraudulent is available with bank, who will take appropriate action against fraudulent. I fear involvement of insider from Citibank. While I had also registered my complain DD No. 20(B) dated 14.07.2012 Seemapuri Police Station NE Distt. Delhi And also file other request vide complain no. D-6217 dated 06.08.2012 at the office of Joint Commissioner of Police / EOW New Delhi. In this regard when I contacted their office on 22.09.2012 in person, I have been informed that the above said case file no. 4829 dated 28.08.2012 is transfer to the office of DCP (North-East). But as on date I have not received any communication from their side. I have made all the payment towards expenditure incurred by me till date on behalf on above card. In view of above I request Citibank personnal to kindly waive off the amount which is not used by me at all. And close the matter. I am totally in full stress and do not know how to deal with you. You are requested stop harassing me as I am not in a position to pay for the misdeeds/frauds of others which is well known by you and your bank. Thanking You, Rakesh Pokhariyal P-4, A-4, DILSHAD GARDEN, DELHI – 110095 (Presently residing at B-87 / 4 / S-1, Dilshad Colony, Delhi – 110095) Mobile No. [protected] E-mail : r.[protected]@epi.gov.in [protected]@yahoo.com

Referance : Citibank Call from Phone Number +[protected] dated 15.04.2015 Dear Sir, Citi bank well known the details of fraudulent man as follows: The E-mail address form which the transaction was booked :[protected]@gmail.com IP address :112.79.36.76 Shipping Location: Azhar Ali -C/O Ramesh Nadar, Satyendra Bhawan, Near Anamika Hotel, Paswan Chowk, Hajipur Vaishali - 844101, Bihar, India Phone: [protected] Till date no complaint is lodge from citibank side to any competent authority (in spite of details of fraudulent is available with bank, who will take appropriate action against fraudulent. I fear involvement of insider from Citibank. While I had also registered my complain DD No. 20(B) dated 14.07.2012 Seemapuri Police Station NE Distt. Delhi And also file other request vide complain no. D-6217 dated 06.08.2012 at the office of Joint Commissioner of Police / EOW New Delhi. In this regard when I contacted their office on 22.09.2012 in person, I have been informed that the above said case file no. 4829 dated 28.08.2012 is transfer to the office of DCP (North-East). But as on date I have not received any communication from their side. I have made all the payment towards expenditure incurred by me till date on behalf on above card. In view of above I request Citibank personnal to kindly waive off the amount which is not used by me at all. And close the matter. I am totally in full stress and do not know how to deal with you. You are requested stop harassing me as I am not in a position to pay for the misdeeds/frauds of others which is well known by you and your bank. Thanking You, Rakesh Pokhariyal P-4, A-4, DILSHAD GARDEN, DELHI – 110095 (Presently residing at B-87 / 4 / S-1, Dilshad Colony, Delhi – 110095) Mobile No. [protected] E-mail : r.[protected]@epi.gov.in [protected]@yahoo.com

My new Credit Card got dispatched today. As i ma not in India, wanted them to hold the dispatch. I called up CitiPhone - An got to know that my gender is updated as MALE instead of FEMALE - so they can't update anything on my card. I need to post physical proof to their Chennai Address to update anything!!! I have been using this card for past 3 years - And ID Proof that i gave was Passport but they can't correct their own mistake and change it.. They need me to to send the same Passport Copy again!!! On top of that Gender in my linked bank account is FEMALE (which is correct)---- How is that even possible - for same person how can you have two gender and then blame the person... You already have all the proofs... Just update your records

i lost job 3 years back and some how i was managing my home loan and last year i could not repay emi's of loan, there is person call Hari he is Karnataka mortgage incharge who started interacting with me. i explain my financial situation, he started convincing me and committed with me over phone that all penal charges he has got approval to wave off. i asked him to send mail on this so that i can some how borrow from others and try to regularize the account... he told me that every conversion recorded in citi bank, no need to worry... i did same as i committed with him. but he is moved out from responsibilities... now another guy came and says no wave off approval received from citi bank. after so much of effort i am trying to regularize my account, if bank is not giving wave off how come karnataka head for mortage division commits with me and later on cheating... i would like to review on my coversion with citi bank and file a case if they don't follow their commitment... i need legal advise to proceed further on legal grounds... regards Harsha [protected] [protected]@hkit.in

DEAR SIR / MADAM, I have been charged by fraud person called from number [protected] on 2nd April 2015 10:09 am, who claimed that he is from CITI bank main branch and my credit card need to be upgraded due to new Rules made by RBI else the present card will be blocked due to new CITI bank policy, he also said my card first 8 digits and Name that made me believe he is a true caller from CITI Bank. So please take necessary action on this cheater. I have got Three messages saying my card ([protected]) is spent at AIRTEL PAYMENT for Rs 5070/- Mobikwik payment for Rs. 4000/- & 5000/- (Total 14070/-). Immediate I have spoken to my CITI Bank Customer care & informed them regarding false / Fraud transaction and advice to block the card. I also log the complaint (Complain No – 99443) for the same. The card was blocked. The customer care representative told that they will investigate the issue and raise the Dispute after 4-5 days & also inform that there is no need to log FIR with police station or Cyber Cell. After 09 Days I got call from CITI bank as per them they have raise dispute against AIRTEL PAYMENT for Rs 5070/ (Dispute No- I[protected] Dt:11.04.2015) but not able to raise dispute against Mobikwik Payment 4000/- & 5000/- due to secure payment. So I want to Know:- 1) If First payment (AIRTEL Payment Rs. 5070/-) is disputed then how Second & Third Payment (Mobikwik Payment Rs. 4000/- & 5000/-) is not disputed First Payment 5070/- done on 10:32 am on 02.04.2015 Second Payment 4000/- done on 10:35 am on 02.04.2015 Third Payment 5000/- done on 10:37 am on 02.04.2015 (Means every payment done in 02 minute gape) 2) As per CITI Bank Customer Care Representative there is no need to log FIR with police station or Cyber Cell they will resolve the issue with the help of their IT team then why after 09 days they are saying to log FIR with Cyber Cell or Police Station. (I have doubt that Cyber Cell or Police will help me after 09 days) 3) I was surprised to know that even if alert customer is calling them and informing them of fraudulent transaction, the customer service is not taking prompt action to find out where and how the fraud happened. They were not even able to tell the merchant's name and location. Do not know what to do, I need your help to sort out the issue

Respected Sir/Madam, Need to launch a complaint against Citibank, where I was a customer for many years. Reason for complaint is my Default status in the CIBIL report is mentioned as WRITTEN OFF where the sanction amount reflects as NIL for Citibank Overdraft account number [protected] which was linked with Citibank savings suvidha account number [protected]. Where as I had closed Suvidha savings account [protected] & Overdraft account [protected] on Oct 2014 & have received acknowledge by mail & postal letter. I have applied for a Home loan in Canara Bank & found to know by the bank that my Default status in CIBIL report mentioned as Written Off & Home loan shall not be processed. Have called Citibank customer care on 31st March 2015 (Tuesday) and was guided to call back on Monday i.e 6th of April. When I called again on 6th of April customer care executive for status I was been told that he shall call back within 24 hours i.e., 7th of April, but I did not receive any call from them. Again I followed and called for the status on 7th April for my query to Citibank Customer Care executive & requested for senior executive's help & the senior executive said he is taking my query seriously & do further investigation and revert by 24-48 hours i.e., 9th of April, no response from Citibank again after waiting. 10th of April today before giving complaint have called Citibank for status but their response was again postponing for the next date i.e Monday again 13th of April. Kindly do the needful as soon as possible since my home lone is stuck because of this. Yours Sincerely Sandeep Patil

Ref: Card Ending with 8079 Sir/Ma'm, It is quite disappointing to inform that despite 21 telephonic requests and 17 online communications the concerned authority is not sending the loan details in a proper city bank letter head or with signature of concerned officer indicating the authenticity of the letter. Repeatedly they are sending the loan details in an ordinary word document format that too without indication of the source of communication and City Bank logo or signature. All the time I talk to the customer care people or to the Managers concerned they first beg apologies for the inconveniences and take the request afresh thus resulting in delay of one month or so just to send the simple statement. Some they say that the statement has been dispatched through BSA courier and the same will reach me soon but nothing as such is forth coming. As the document was to be submitted before another bank and the same did not come as on date I have decided to approach in the Delhi State Legal Services authority for a direction to the authority. The inefficiency level to deal with customer requests/requirements and the sheer negligence that have been shown by the City people is highly deplorable. Now the onus lies on them to prove that the action was not deliberate before the appropriate Court of Law. I will definitely drag the case to the Court if I dont receive the loan statement in a proper city bank letter format. S.K.PANDA/[protected]

I have applied for personal twice with proper docs and cibil score (775) with no defaults. Still it has got rejected. I hold a citi bank salary account and I work for A list company. I was misguided to deactivate the ready credit facility, now that is also gone for me. I wonder a salary account holder and with neat documents if I cant get loan then who else can ??? application ref n is : L1GBa20827487 please consider this as a serious matter and resolve the issue.

I have paid the the credit card bill on 4th April 2015 for the Amount Rs.5189.00 . And the Due date was on 4th April 2015. but the Citi Bank has deducted Rs.259.45 for Violating the DueDate which I have not done.Please Repay the deducted Amount . Hope the issue will be solved as soon as possible The Details of Citi Bank Credit Card Name : D.M.Harsha Card Number : [protected] Bank Name : CITI BANK, Bangalore

Dear Sir, We are using our credit card No. #8526 in the name of Mr.Atul Goswami. We are regularly paying our dues to all our credit cards and also did it for Citibank card since the inception of the card. We had made payment to citi bank to credit in our above said card but due to mistake done by citibank executive the payment is credited in my brother's card. With great difficulty we could sort out this problem with citibank but Citibank started to penalty of delay charges which actually caused due to their mistake. We reuire help to clear this issue as still we are receiving penalty and interest from Citibank. Why should we bear even service tax paid by citibank for their mistake?!!! Please do the needful

I have remitted the amount of Rs.6000/- through online transaction from SBI, Perambur Branch on 24/3/2015. But so far the amount of Rs.6000/- not debited to my credit card of Citi Bank. Regarding this I enquired your official on 31/3/2015 at 9.30 p.m. after getting reminder message from my Mobile phone No.[protected] and they said the amount of Rs.6000/- not debited to my credit card and they asked transaction particulars. In this regard I contacted your official through phone on 1/4/2015 at 8.15 a.m. The transaction particulars required by your official are as given as below:and the same has been your official My credit Card No. [protected] Bank : SBI, Perambur Branch A/c.No. [protected] Amount Rs.6000/- Date of transaction: 24/3/2015 Transaction particulars given by SBI SBIN[protected] NEFT- INB No. IR 59401098 Transfer to[protected] This may be acknowledged and action taken as early as possible because my DUE DATE FOR PAYMENT FALLS ON 4/4/2015 I am waiting for your reply. Regards Manisankar