Citrus Payment Solutions Complaints & Reviews

Hi,

Please accept our sincere apology for the inconvenience caused due to failed transaction. Request you to write to us at [protected]@citruspay.com with the transaction reference number so that we can better assist you.

Regards,
Deb's D
Citrus Support Team

Hi Suman,

We have addressed your concern on the mail sent by you, via the case number #00107986 . Request you to revert for any more assistance.

Regards,
Udit R
Citrus Payment Solutions

Hi Shubhranil,

we have addressed your concern on the mail sent by you, under the case number #00106070. Request you to revert for any more assistance.

Regards,
Udit R
Citrus Payment Solutions

Hi,

Please note that transaction: 92720455 for 94 INR is successful at our end. The funds are also remitted to the merchant. Request you to contact merchant for refund request, as we do not have their internal access.

Alternatively, you may write to us at [protected]@citruspay.com for further assistance.

Thanks,
Deb's D
Citrus Support Team

Hey Gaurav,

We would like to inform you that the transaction [protected] for 151.20 INR is successful at our end and also the funds for the same has been remitted to the merchant.

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "Telenor India Communications Private Limited" for the same.

Please find the contact details of the merchant in the below.
Email_id: [protected]@telenor.me

Regards,
Udit R
Citrus Support Team

Hi Syed,

We apologize for the inconvenience caused to you due to the failed transaction.

Please note that, in case of an accidental debit, the refund is processed within 7-10 working days. Request you to wait until the time frame and check your account.

You may also reach us at [protected]@citruspay.com and share the transaction details for further investigations.

Regards,
Deb's D
Citrus Support

Hi Syed,

We apologize for the inconvenience caused to you due to the failed transaction.

Please note that, in case of an accidental debit, the refund is processed within 7-10 working days. Request you to wait until the time frame and check your account.

For further investigation, we would need the transaction reference numbers. So you may reach us at [protected]@citruspay.com and share the details.

Regards,
Deb's D
Citrus Support

Hey Aby,

We would like to inform you that the transaction for 550 INR was not successful at our end. The funds for the same has been refunded from our end on 31/05/2016. The amount should be reflecting into your bank account within 3-5 working days from the date refund (excluding Saturday/Sunday and public holidays).

Alternately for any more help or assistance required, you can contact us at [protected]@citruspay.com

Regards,
Udit R
Citrus Support Team

Hi Sumu,

We are unable to track the transaction with the information provided by you. Request you to mark us an email at [protected]@citruspay.com with your registered email ID and mobile number to get the status of the transaction checked.

Regards,
Udit R
Citrus Support Team

Dear Raj,

Please note that we have received your complaint and have already responded via the Ticket number #30316. The issue has been reported to the concerned department.

As of now the fraudulent activity has been stopped. For further update and progress on the same, request you to kindly revert to the same ticket.

Thanks and Regards,
Udit Rane
Citrus Support Team

Please refer the below mail from HDFC credit card for this dispute.

RE:'HBL=[protected]' Fwd: Re: Customer Dispute Form
Inbox
x
Credit card Disputes

Apr 18 (5 days ago)

to me
Dear Mr. Mangai,

Thank you for writing to us.

This is with reference to your e-mail regarding the charges processed on your card account.

Transaction Date Amount in Rs. Merchant Establishment Authorization Code
29-Mar-2016 6433.00 GOVERNMENT COIMBATORE IND 046839
29-Mar-2016 6433.00 CITRUS PAY CCMC GOV MUMBAI IND . 051705

We would like to inform you that the above two transactions are not duplicated and they are two different transactions. We would like to confirm that the aforesaid transactions have been processed successfully to your card account from our end basis the instructions received from the merchant. Details of the transactions processed to your card account are given above for your reference.

In this regard, we request you to take up the matter directly with the merchant and obtain a copy of the credit voucher or a credit note from the merchant acknowledging the credit due on your card account. On receipt of the same, we shall liaise with the member bank for resolution. In the absence of these documents we will be unable to credit your card account for the above transaction.

We also wish to confirm that we have held the above mentioned transaction as disputed and hence further finance charges would not be levied on the card account with regard to this transaction until completion of investigation.

We would be glad if this mail receives your urgent attention and request you to revert to us by 07 days as there are certain time frames within which the dispute needs to be raised along with the above mentioned documents.

Kindly quote the query reference number for this e-mail: [protected].

Incase you seek further assistance or clarification, please feel free to contact our Phone Banking Officers at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

Assuring you of our best service at all times.

Regards,
Saravanan
Deputy Manager
Credit Cards Correspondence
[protected][protected][protected][protected][protected][protected]
Safety Tips for Secure Card Transactions
Ensure your card transaction is always done in your presence
Do not share your Bank account or card details with anyone over phone, Email or SMS
Do not share your card PIN with anyone. Always enter the PIN yourself.
Do not hand-over your Card/ATM PIN to any person claiming to be associated with the Bank
http://www.hdfcbank.com/aboutus/security/security_tips.htm


________________________________________________________________________________...⇄

Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "


CC.[protected]@hdfcbank.com

Hi Rajaram,

Please note that transaction: CTX[protected] and kdyjhv for 6433 INR is successful at our end and the funds are also remitted to the merchant.

We request you to contact the merchant for further delivery status of the transactions.

Regards,
Deb's D

Hi Dhaval,

Please note that we are unable to locate any transaction with the information shared by you. Hence, we request you to write to us at [protected]@citruspay.com with your registered ID and phone number, so that we can assist you better.

Thank you,
Deb's D

Not happy with the service

Dear Nidhi,

We would like to inform you that the Citrus transaction id 239myr is successful at our end and also the fund for the same has been remitted to the merchant. We have reverted to you on the ticket number - 803354 regarding the same on 30/03/2016.

For any further assistance regarding this transaction, we request you to get in touch with the merchant (Greater Hyderabad Municipal Corporation) for the same.

Regards,
Deb's D
Citrus Support Team

Message from axis bank. Your a/c 00166089 is debited Rs 206.43 on[protected] A/c balance is Rs 20743.47 Info: INB/[protected]/CITRUS PAYMENT SOLUTIONS P Response from Airtel.

Bill payment of Rs. 206.43 towards your Airtel Mobile [protected]; Txn. ID[protected] has failed as the payment was declined by your bank.

Citruspay — Misuse my ATM card

Sir some person call me and misuse my atm card from ur company person

Hi,

Request you to share the transaction numbers at [protected]@citruspay.com so that we can check and assist you better.

Regards,
Deb's D

In such cases we are not posting any response to merchant on return URL. Request you to share the response posted by Citrus for this transaction so that we can check further at our end.

Sir Maine D Led ke liye do baar payment kar diya hai Taransection id. V905436O-7.  Rs 4553.10 And V[protected] ye dono bank se Ek hi ref. no. per pay hua hai pls return one pay fee

Sir Maine D Led ke liye do baar payment kar diya hai dono bank se Ek hi ref. no. per pay hua hai pls return one pay fee Dono bank se jo detail mile hain wo niche hai sir

Refrance no. D[protected]
Mobile.no. [protected]
Email.No. arisha.[protected]@gmail.com
Tranjection Date. 09/09/2017
bank se kata 11/09/2017
IOB BANK SAKLENABD TRANSECTION ID. S42639467/1
CITRUSPAY PARTICULAR. V[protected]
[protected]

DUSRA PAYMENT

PASSBOOK PRINT
UCO BANK SAKLENABAD GHAZIPUR
TRAS. VbyV/PRCR/[protected]

Hi,

Request you to share your updated bank statement at [protected]@citruspay.com so that we can get the same checked and resolved on priority.

Awaiting you reply on the same.

Thanks,
Deb's D

Customer service very poor

Very poor service .Called many times to given numbers[protected], [protected]

Dear Vedamurthy,

We request you to share the transaction number, so that we can check the real time status of your transaction.

Awaiting your revert on the same, which would be checked on priority.

Thanks,
Deb's D

I Lakshmikanta Mondal from Kolkata. I have booked sunglass that I have got offered from Idea Network and I have done payment rs.399 through net banking (27/04/2017). But I have not got any confirmation massage from you. Kindly help me out.

Hi Khaleel,

Please note that transaction for 16 INR is not successful at our end. In case of any accidental debits, the funds would be refunded to your account within 5-7 working days.

Request you to wait as per the time frame and check your account. Alternatively, you may write to us at [protected]@citruspay.com for further assistance on the same.

Thanks,
Deb's D

Fee deducted from account but not fee confirmed bseh.org

Fee deducted from account but not fee confirmed bseh.org

Hi Karthik,

Please note that, we are unable to locate any transaction with the information shared by you.

Hence, request you to re-check the transaction details and share the same at [protected]@citruspay.com so that we can check and sort this out for you.

Thanks,
Deb's D

Hi,

Money has been deducted twice while booking a ticket at pvrcinemas.com . Please check and do the needful.


Ref VIN/Citrus Pay*/[protected]/0
Ref VIN/CITRUS PAY /[protected]/0

Hi Jaleel,

We request you to elaborate the nature of your concern regarding withdrawal from your Citrus wallet.

Alternatively, you may contact us at [protected]@citruspay.com for further assistance on this.

Thanks,
Deb's D

Payment Not Refunded

I had done a transaction through icici net banking on 2nd june 2016 which got timed out but amount got debited to my account transaction reference no.801716S[protected]
i would request you to refund the amount debited

Dear Nikhil,

I apologize for the inconvenience caused to you.

Upon investigation I would like to confirm to you that there are no known issues on the payment check-out page. Hence, request you to try transacting again and let us know if you are experiencing the same issue in future.

Alternatively, write to us at [protected]@citruspay.com with your registered ID & phone number for further assistance.

Thanks,
Deb's D