Citrus Payment Solutions — Amount got deducted and payment status is still pending payment

I placed an order on 13/08/2021 in Zara, and it got canceled and also my money got deducted.

Please look into this and I want my money ASAP
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Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Hari Chevli's reply, Aug 17, 2021
Would you please look into the uploaded screenshot.

I want my money ASAP.Please check the attached screenshot.
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
I want my money ASAP.Please check the attached screenshot.

Citrus Payment Solutions Customer Care's response, Aug 18, 2021
Verified Support
Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI7005366750499918314 processed for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on 16-08-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
I want my money ASAP.Please check the attached screenshot.

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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