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Citrus Payment Solutions Complaints & Reviews

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3.2
Updated: Aug 12, 2023
Complaints 2969
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1777
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Citrus Payment Solutions reviews & complaints page 17

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S
Shaista Gazia
Aug 27, 2021
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I tried to place order on zara of amount Rs.7380 and the amount got debited from my account via UPI I have done the payment but then showed failed payment on payment gateway and then order the order showed pending request so Later I placed the order on cod that you can check with the zara website. So, I am looking for my refund of Rs.7380 and It’s been 2 days and no response to my earlier compliments
Email - sg.[protected]@gmail.com
Contact no- [protected]
+1 photos
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    A
    ajaykbhagat26
    Aug 27, 2021
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    Address: Jammu

    I have make a payment of Rs 350 of my application form of JKSSB but my payment is debit from account but the application form is not submitted, I request to you kindly refund me my amount of Rs 350

    Transaction date: 17/08/2021
    Payment for: ssbjk.org.in
    Transaction id: IGALUCPNC5

    KINDLY REFUND MY MONEY AS SOON As POSSIBLE
    View replies
    Hi!

    As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

    Regards,
    Team Citrus
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      S
      Shaista Gazia
      Aug 27, 2021
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      I placed an order of Rs.7380 on zara but while payment that I did from UPI the amount got debited but the order hasn’t got placed .

      Name - shaista gazia
      Email - sg.[protected]@gmail.com
      +1 photos
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        C
        Caitlyn D\'Souza
        Aug 27, 2021
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        Money is debited from through GPay my account but zara payment is not confirmed.
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        Hi!

        Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

        Regards,
        Team Citrus
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          A
          Aditri Kamath
          Aug 26, 2021
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          Resolved

          On July 13, I paid for my ZARA order through Gpay but the order didn't get placed and was cancelled eventually. I had explained this issue in my previous complaint too. It has been over a month since this incident and a refund hasn't been initiated yet. Please find attached the invoice of the Gpay transaction. I'd urge Citrus Payment solutions to refund the money at the earliest.

          Thank you.
          +1 photos
          Sep 2, 2021
          Complaint marked as Resolved 
          Refund was initiated asap.
          Verified Support
          Aug 27, 2021
          Citrus Payment Solutions Customer Care's response           Hi!

          Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 14/08/2021 via RRN[protected]. Please check with your bank with the given RRN for further assistance.

          Regards,
          Team Citrus
          View replies
          Hello .
          I recently too failed a complaint regarding zara that the amount got deducted but order haven’t got placed but I haven’t received any response on my complaint
          Reply
          Shaista Gazia's reply, Aug 27, 2021
          Filled*
          Citrus Payment Solutions Customer Care's response, Aug 27, 2021
          Verified Support
          Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
          Name - shaista gazia
          Contact no- [protected]
          Email id - sg.[protected]@gmail.com

          Refund not initiated for a ZARA order that was cancelled - Comment #3885066 - Image #0
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            J
            Jaya Kanth@
            Aug 26, 2021
            Resolved
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            Resolved

            I tried to register on massive open online courses(moocs) on[protected].
            After i had received an otp from bank amount got debited but i had not registered with that moocs program. I am very tensed as the amount have already been deducted but the registration was not done.
            Please refund my money today if possible.
            +2 photos
            Sep 29, 2021
            Complaint marked as Resolved 
            Verified Support
            Aug 27, 2021
            Citrus Payment Solutions Customer Care's response             Hi!

            As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and
            Source transaction Id - CBC[protected]MW5DRYB at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant SCHOOL GURU EDUSERVE PRIVATE LTD directly to get the status at their end.

            Regards,
            Team Citrus
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              R
              Reeya Chabungbam
              Aug 26, 2021
              Resolved
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              Resolved

              I have made a complaint yesterday regarding my Zara Order cancellation and the amount debited from my account . But, I haven’t received any response from your side about the refund initiation. Kindly look through through the matter and please request for a refund . I have attached the transaction details below
              +1 photos
              Oct 9, 2021
              Complaint marked as Resolved 
              Aug 26, 2021
              Updated by Reeya Chabungbam               I am really disappointed i have posted my complaints yesterday and yet I haven’t received any kind of response . Please initiate my refund asap. I have attached the transaction details below

              Verified Support
              Aug 27, 2021
              Citrus Payment Solutions Customer Care's response               Hi!

              Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 26/08/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

              Regards,
              Team Citrus
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                M
                Mallika15
                Aug 26, 2021
                Resolved
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                Resolved

                I was placing an order with Zara India on Aug 25 2021, and paid with my UPI (Google Pay) via the Citrus payment gateway that Zara India uses. The money was debited from my bank account (HDFC) immediately, but Zara was unable to process the payment. Zara then cancelled my order because they didn't receive the money from Citrus.

                I haven't gotten a refund yet.

                Please respond the this complaint immediately.
                +1 photos
                Sep 30, 2021
                Complaint marked as Resolved 
                Verified Support
                Aug 27, 2021
                Citrus Payment Solutions Customer Care's response                 Hi!

                As checked, this is a failed transaction and we have not received any funds for the same. please contact your issuing bank in case of any accidental debit has happened from your bank account.

                Regards,
                Team Citrus
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                  S
                  Shweta@_-
                  Aug 25, 2021
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                  I palced an order yesterday on zara, n my money got deducted and it still showed pending, and then my order got cancelled tpday. I request you to Atleast refund the money I paid.
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                    M
                    Muskan Modi
                    Aug 25, 2021
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                    I have made an order on Zara, my money got deducted but it is showing that payment is pending on the Zara app.
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                    Transaction id is[protected]

                    Money got deducted - Comment #3883695 - Image #0
                    Reply
                    Amount is 1780
                    Email id used is [protected]@gmail.com
                    Date 25th August 2021
                    Reply
                    Citrus Payment Solutions Customer Care's response, Aug 26, 2021
                    Verified Support
                    Hi,

                    We regret the inconvenience caused. Your transaction with Citrus ID UPI8961764408331893148 processed for Rs. 1780 was a failed transaction. The amount has been refunded to your source account on 26-08-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

                    Regards,
                    Citrus Support Team
                    Muskan Modi's [Complaint's author] reply, Aug 31, 2021
                    I am not able to see the amount in my account.
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                      R
                      Reeya Chabungbam
                      Aug 25, 2021
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                      Resolved

                      Hi, i have placed an order on Zara today through UPI payment PhonePe and amount of Rs 4580 has been deducted from my account but i haven’t received any confirmation for my order yet and my order is still showing pending payment . I have contacted the Zara customer care . I hope this problem will resolve soon
                      +1 photos
                      Aug 26, 2021
                      Complaint marked as Resolved 
                      Please initiate my refund asap for the order I’ve made in Zara . Transaction id via UPI PhonePe is T2108251540426413980429 Please contact me here Email id - [email protected]
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                        S
                        Stores HRS
                        Aug 25, 2021
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                        Address: Vasai

                        Hii
                        dear sir,
                        I have a complaint that my policy is matured but I did not recive any amount so please its my kindly request to you that please solve my problem. the details are given below.
                        Holder name: Sushama main
                        certificate no. : NM[protected]
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                          S
                          Shaista Gazia
                          Aug 25, 2021
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                          I have done payment on zara of 7380 on 25/08/21 but the order didn’t got placed but amount got deducted from my account.
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                            S
                            shubhdeep kaur virdi
                            Aug 24, 2021
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                            I have placed an order of 1280 and completed the payment through UPI. My money is debited and the merchant transaction is also successful but the same doesn’t reflect on the official Zara App. It still shows payment pending.

                            Could you please look into this matter?
                            View replies
                            Hi!

                            Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                            Regards,
                            Team Citrus
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                              S
                              shubhdeep kaur virdi
                              Aug 24, 2021
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                              I had ordered a product from Zara. My amount got debited but the purchase still shows pending payment. I want my money to be refunded as soon as possible.
                              +1 photos
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                                D
                                Drishti Nadange
                                Aug 24, 2021
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                                Website: Zara

                                Rs 2990 was not transferred to zara account but my money was deducted from my account and my order still got cancelled
                                View replies
                                Hi!

                                Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                                Regards,
                                Team Citrus
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                                  Greeshma123
                                  Aug 23, 2021
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                                  My account is debited with Rs.3750 through zara website, order didn’t get placed but the amount has got deducted from my account. Can you please refund the money deducted.
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                                    G
                                    Greeshma123
                                    Aug 22, 2021
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                                    Resolved

                                    Hi,
                                    I had ordered from Zara and while paying I opted for google pay and the payment got deducted through citrus solutions ltd. But the order didn’t get placed. The amount is debited from my account. Please check this issue and refund back the amount.
                                    Thanks,
                                    Greeshma
                                    +1 photos
                                    Oct 4, 2021
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Aug 24, 2021
                                    Citrus Payment Solutions Customer Care's response                                     Hi,

                                    We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
                                    processed for Rs. 3750 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

                                    Regards,
                                    Citrus Support Team
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                                      S
                                      Sowmya T R
                                      Aug 22, 2021
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                                      I have done my previous payment on zara using upi but the app zara says that I haven't done my payment but the citrus solutions pvt Ltd says that the amount has been paid. Please look into this. I would like to have the money (₹12550) refunded as soon as possible.
                                      View replies
                                      Same happened with me! It's been more than a month I didn't get my refund.
                                      Reply
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                      • Citrus ID, Merchant and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Citrus Support Team
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                                        mnvshr
                                        from New Delhi, Delhi
                                        Aug 22, 2021
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                                        I made a purchase a month ago, my money was debited but order didn't place. I immediately made a complaint here (https://www.consumercomplaints.in/citrus-payment-solutions-money-debited-from-b...⇄

                                        It's been more than a month and I still didn't get my refund.

                                        Please initiate my refund asap.
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