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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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Citrus Payment Solutions reviews & complaints page 21

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Address: #368, sector 11, panchkula

I have placed an order from zara application on 5th of august 2021 my account was debited with the amount of ₹3590, but when i came back on the zara app it shows me the order has been declined and still the payment was made and money was not refunded. I have made the payment throught patym upi my upi id is [protected]@paytm. Please initiate the refund as soon as possible.

Ward regards
Dinesh

+1 photos

Sep 7, 2021

Complaint marked as Resolved

Aug 05, 2021

Updated by Dinesh Somra I want my refund as soon as possible

Aug 05, 2021

Updated by Dinesh Somra It would be great if citrus payment solutions could begin my refund process

Aug 06, 2021

Updated by Dinesh Somra It would be great if citrus payment solutions could begin my refund process Soon.

Verified Support

Aug 07, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] was processed for Rs. 3590 as a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Address: pcacricket stadium mohlai isbindra stadium

Dear Team,

I placed an order form Zara and complete the payment through Citrus Payment solutions Via UPI. But after some time order is cancelled. I talk with Zara Customer Care and they suggested to right a mail to you. Kindly look into this matter refund my money.
Please find below mention details for your reference.

Order No.-[protected]
Transaction Id.- T2108041522554316205027
Amount -990 Rs.

Sep 17, 2021

Complaint marked as Resolved

Verified Support

Aug 05, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Aug 07, 2021

Updated by at12 Contact No.[protected]
Email.ID- [protected]@gmail.com

Verified Support

Aug 07, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Address: India

My payment paid on Google pay was completed and deducted from my bank account but the amount was not shown as completed in Zara app and order got cancelled. my amount has still been deducted and I would like a refund back on that.

+2 photos

Sep 20, 2021

Complaint marked as Resolved

Verified Support

Aug 06, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 5990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I’ve ordered some stuffs from zara app of amount (2900/-), my transaction was successful through upi and my money was also deducted from my account, but in the zara app. the payment status was showing not successful.
So how many days it will take to refund my money.

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T

Taki T Mumni

Aug 2, 2021

Kindly check my transaction number

Im complaining about my transaction - Comment #3871103 - Image #0

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 3, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Zara

Website: Zara

I was placing an order on zara india online on 31 July and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as.
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.
And give me information as soon as possible.

+1 photos

Sep 4, 2021

Complaint marked as Resolved

Verified Support

Aug 04, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 02/08/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I had placed an order on Zara and made payment via google pay.My money got deducted from my account but my order status showed payment pending.m.When i called zara executive they said they failed to receive the money and cancelled my order.
I want my money back.

+1 photos

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I purchased some products from zara and the bill was 3780 rs I payed through upi on 01/08/2021 the money got deducted from my account but the order was pending, then I had to cancel the product. Please look into the matter

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I was purchasing a trouser online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money 1, 490 got deducted but my order in the Zara app still shows payment pending. Kindly refund my money.
UPI Transaction id is[protected].
https://ibb.co/q9PZnKz
https://ibb.co/WfH2hPK

Sep 6, 2021

Complaint marked as Resolved

Jul 31, 2021

Updated by Shivamrana123 I’m attaching the images if you are unable to access the links provided for images

Verified Support

Aug 02, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 02/08/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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mnvshr

from New Delhi, Delhi

Aug 2, 2021

Same happened with me two weeks ago and I still haven’t got my money refunded. Such a trash customer service by them.

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Address: Zara india

I have placed a payment on 24rh of July and the refund is not initiated for the order which got cancelled and it’s been a week now

+1 photos

Sep 12, 2021

Complaint marked as Resolved

Jul 31, 2021

Updated by Vaishali1305. The payment was debited but the order was shown as pending which later got cancelled and no information regarding initiation of fund was received on my side

Jul 31, 2021

Updated by Vaishali1305. By mistake the complaint is marked as resolved .kindly look into the matter

Jul 31, 2021

Updated by Vaishali1305. Please ignore the above comment and resolve the matter ASAP

Verified Support

Aug 02, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 28/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I placed an order on the Zara app for an amount of 7080. The money got deducted from the account but it did not reflect on the app. Looking at the number of similar complaints on the very same day I realise there seems to be some technical error but pls initiate the refund as soon as possible and resolve this matter.

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Address: 520 khatiwala tank, opposite catwalk boutique

I was placing an order on zara india online on 26th of july and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund. I have lost around 4000 rupees.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Jul 30, 2021

Updated by Nitss10 Order No : [protected]

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Address: 520 khatiwala tank, opposite catwalk boutique

I was placing an order on zara india online on 28th and 29th of july and had opted for payment via Upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund. I have lost over 6000 rupees.

Kindly check my concern and give me refund of my money at the earliest.

+2 photos

Jul 29, 2021

Updated by Nitss10 Order No : [protected]

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I ordered clothes on Zara app and made the payment via citruspay using UPI. The amount got deducted from the account and i got the message from the bank as well but as soon i got redirected to the Zara app it is showing pending payment option. After i faced this issue I immediately googled about it and got to know that there has been a lot of cases where Zara app users faced problem paying via citruspay. Requesting you to please refund my amount of 3980/- as soon as possible.

+1 photos

Aug 4, 2021

Complaint marked as Resolved

Jul 30, 2021

Updated by aayushiiii1907 It would be great if citrus payment solutions could begin my refund process.

Verified Support

Jul 31, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 3980 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Hello'
I had booked a jeans from Zara App on 26th July and i made the payment through UPI by citrus solutions pvt ltd and the payment debited from my account but the order was cancelled. How much time it will take to refund me the amount ₹1790 ?

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 29, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus Id, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have ordered heels from zara my money got deducted from cutrus
But zara doesnt get any money
Plzz refund my money of rs 1190

+1 photos

Sep 5, 2021

Complaint marked as Resolved

Jul 29, 2021

Updated by Muskan Kundra I have ordered a heels from zara
Citrus have deducted my money
But zara doesnt recieve my oreder
Plzz refund my ordered

Jul 29, 2021

Updated by Muskan Kundra I was placing an order on zara india online on29 july 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@pnb and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

Verified Support

Jul 29, 2021

Citrus Payment Solutions Customer Care's response Hi,

We will update you on your transaction status in the next 24 hours. We seek your patience.

Regards,
Citrus Support Team

Jul 30, 2021

Updated by Muskan Kundra Plzzz refund my money

Jul 30, 2021

Updated by Muskan Kundra I was placing an order on zara india online on29 july 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@pnb and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

Jul 31, 2021

Updated by Muskan Kundra I was placing an order on zara india online on29 july 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@pnb and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

Verified Support

Jul 31, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 1190 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Jul 31, 2021

Updated by Muskan Kundra Tell me date of refund ?

Jul 31, 2021

Updated by Muskan Kundra When my refund process began?

Verified Support

Aug 03, 2021

Citrus Payment Solutions Customer Care's response Hi,

The refund was processed on[protected].

Regards,
Citrus Support Team

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Hi I made payment on Zara and the order has not been placed. The transaction was successful. Rs.4490.00 (UPI Ref no[protected]
Request you to refund the amount. [protected]@yahoo.com

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 29, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Hi my payment has not reached Zara and they have asked me to contact you. Pls do let me know where my money is.

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My Zara amount of rs. 5900 has been deducted by citrus payment but showed as payment failed on Zara. No refund initiated.

In my previous complaint you have marked it as resolved when it isn’t and asked me to post private details for you to actually resolve. Please actually help in resolving and not just to show on your page that you are when you are not.

Should you not help, I will take up legally. Pls contact via email or phone to get the accurate details - I will not post them on a public forum.

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Hello i was ordering From Zara then I paid through UPI but my money got deducted from citrus but the order was not placed. Kindly refund the amount as soon as possible

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 29, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Fee payment on delhi University admission is done from my side but is not reflecting on my status on website
Bank reference no:- IGALCVNOW5
Debit accountno:[protected]
Citrus reference no:-[protected]
Amount 750
Status completed

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 29, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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