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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
Complaints 2969
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1777
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Citrus Payment Solutions reviews & complaints page 18

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A
A Sushmabati
Aug 21, 2021
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Total amount of 2040 has been deducted on 17th August 2021 by citrus payment solution for ordering items from zara app but my order has been cancelled by zara app saying my payment is pending . Please refund my money. I have complaint about this matter many times but i got no exact response. What if i lost my money?? Please refund back fast as soon as possible pleaseee
Aug 21, 2021
Updated by A Sushmabati *Please refund back my Total amount of Rs2080
Aug 23, 2021
Updated by A Sushmabati Please reply . I've been complaining about the matter again and again but i got no response .
Verified Support
Aug 23, 2021
Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share below details so that we can assist better.

-Email id or phone number used for processing the transaction.
-First 6 and last 4 digits of your card.

Regards,
Citrus Support Team
Aug 23, 2021
Updated by A Sushmabati email id : [protected]@gmail.com
Phone no. [protected]
The amount is deducted through BHIM UPI
Last digit of card: 3156
Aug 23, 2021
Updated by A Sushmabati Amount is deducted from UPI not from card
Aug 23, 2021
Updated by A Sushmabati Please check the attached screenshot

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Same happened with me and it's been more than 33days now and I still haven't got my money. This company is so bad and literally the worst customer support.
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Citrus Payment Solutions Customer Care's response, Aug 24, 2021
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
UPI Transaction ID:[protected]
Date: 20th July 2021 @ 9:01 AM
Phone number used for transaction: [protected]
Bank Statement attached below

LOOK INTO THE MATTER AND GIVE MY REFUND IT HAS ALREADY BEEN MORE THAN A MONTH.
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    S
    suchana5996
    Aug 21, 2021
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    I purchased online in Zara and payed through Phonepe UPI, and then cancelled it. The order has been cancelled but I did not get the refund till now. I did not get any initiated refund confirmation and no refund at all.
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      C
      Chahatrao
      Aug 20, 2021
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      Hello, this also happened to me twice. First the amount was 590 (order no [protected]. ) and then the amount was 1980 (order no. [protected] ), please look into the matter.
      Aug 20, 2021
      Updated by Chahatrao       I placed these order separately and for both the amount was deducted and still the order showed ‘payment pending’ and later it was cancelled from Zara’s end with no refund in my bank account.
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        R
        Ritika Rohra
        Aug 20, 2021
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        I placed an order at zara online on 19th August 2021 and opted for payment via upi. Then i made the payment through google pay. While making the transaction the money was debited from my account and zara did not received the payment and the order got cancelled.
        I haven’t received my refund.
        Kindly check my concern and give me refund of my money at the earliest.
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          S
          sanjay81293
          Aug 19, 2021
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          Address: YFC HOUSE , B-14 NEAR DUCKATI SHOWROOM , SECTOR 34 , GURGAON -122001

          Dear Sir
          I have made a online payment on 27/7/2021 to MCG Gurgaon for water bill payment amounting to Rs 3951. The same amount debited with the message payment failiure thiis amount still not refund to me. Pls refund the same at the earliest. BAnk statement is enclosed herewith.

          HFDC Account no from where amount debited is- [protected]

          CITRUSEEAZYPAY Transaction reference no.- [protected]

          Amount Debited- 3951
          Thanx
          Sanjay Kumar

          [protected]
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            V
            VaibhavBakshi1212
            Aug 19, 2021
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            I ordered a perfume on zara app.
            I paid 1280 . Money got deducted but zara app shows pending payment. Please refund my money
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              S
              Shubhangi seth
              Aug 19, 2021
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              Address: India

              I have paid 6, 370 Rs to citrus payment solutions through paytm for my Zara order and the payment was not received by Zara. This is the reference Id[protected]. Kindly initiate my refund.
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                S
                Shubhangi seth
                Aug 18, 2021
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                Address: India

                I have paid the amount of Rs 6, 370 to citrus payment solution by paytm for my Zara order and zara haven’t reciprocate the payment. The reference Id is[protected]. Kindly initiate the transaction or a refund.
                Aug 18, 2021
                Updated by Shubhangi seth                 I want my refund

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                  V
                  Vaishnavi Ch
                  Aug 18, 2021
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                  This is a fake website. Please don’t raise a complaint on this website.
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                    A
                    aamir_khn
                    Aug 18, 2021
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                    Again Made a payment to zara amount deducted from my account but still payment pending status showing in zara app my previous balance also not yet come back
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                      H
                      Harsh6220
                      Aug 18, 2021
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                      I had made a payment through citrus payment link on 18/09/2019 to DTP regarding my DLF construction site. Even though the amount got deducted from my account, it didn’t reach the merchant’s account and still on merchants’s server my amount is due. Below are the details of the above said transaction:
                      Transaction ID:TOWNPLAN[protected]
                      Transaction amount: ₹32667.00
                      Transaction date:18/09/2019
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                        A
                        A Sushmabati
                        Aug 18, 2021
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                        I've ordered something on 17th August 2021 from zara app and the amount is deducted from UPI payment but my order got cancelled saying that the payment is pending. Please look through this matter and i want my money back please refund it . I have already complain about this matter but i got no response
                        Aug 20, 2021
                        Updated by A Sushmabati                         Why my complaint is resolved automatically ? I didn't get my refund yet. Please refund it.
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                          T
                          Tweet1020
                          Aug 18, 2021
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                          Resolved

                          Zara payment failed. Order was cancelled. Money debited from the account. Details are provided in the screenshot below. Amount of Rs 4780

                          Please look into it and get back to me about the refund status as soon as possible.
                          Aug 19, 2021
                          Complaint marked as Resolved 
                          Verified Support
                          Aug 18, 2021
                          Citrus Payment Solutions Customer Care's response                           Hi,

                          We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 4780 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                          Feel free to write to us if any other information is required.

                          Regards,
                          Citrus Support Team
                          View replies
                          Hello, this also happened to me twice. First the amount was 590 (order no [protected]. ) and then the amount was 1980 (order no. [protected] ), please look into the matter.
                          Reply
                          Same happened with me and I still didn't get my refund.
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                            A
                            aamir_khn
                            Aug 17, 2021
                            Resolved
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                            Resolved

                            Made a payment to zara amount deducted from my account but still payment pending status showing in zara app
                            Aug 19, 2021
                            Complaint marked as Resolved 
                            I got my refund thank you
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                              A
                              A Sushmabati
                              Aug 17, 2021
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                              My payment is pending in zara app but i have already paid my amount through UPI on 17th august 2021.Please solve the problem
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                                M
                                mainiradhika
                                Aug 17, 2021
                                Resolved
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                                Resolved

                                I have made donation of Rs. 5001 on 11/08/2021 on behalf of Mr. Raj kumar Khetan for donation to Mahakaleshwar Fund.
                                My mobile number is [protected] and email id is radhika.[protected]@obeetee.com.
                                No receipt was generated at the time of transaction but the amount of Rs. 5001 is debited on 11/08/2021 from my bank account and the notification received by my bank is attached herewith.
                                I need a quick refund of the amount.
                                Sep 18, 2021
                                Complaint marked as Resolved 
                                Verified Support
                                Aug 18, 2021
                                Citrus Payment Solutions Customer Care's response                                 Hi,

                                Please note that this is a successful transaction via Citrus TXN Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
                                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

                                Regards,
                                Citrus Support Team
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                                  A
                                  A Sushmabati
                                  Aug 17, 2021
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                                  Resolved

                                  I have paid my order using UPI bhim app and money is already deducted but it is said pending payment in Zara app
                                  Aug 17, 2021
                                  Complaint marked as Resolved 
                                  I have order something in zara app .My amount is deducted from UPI payment in 17th August 2021 but in my zara app it is showing pending payment
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                                    R
                                    Rashi Kumawat
                                    Aug 17, 2021
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                                    I have made a payment to zara via citrus and the money got deducted cia google pay and it is successful but my order got cancelled because they didn’t receive any payment. Please look into that asap
                                    Verified Support
                                    Aug 18, 2021
                                    Citrus Payment Solutions Customer Care's response                                     Hi,

                                    We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 1280 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                                    Feel free to write to us if any other information is required.

                                    Regards,
                                    Citrus Support Team
                                    Aug 18, 2021
                                    Updated by Rashi Kumawat                                     Hi team someone called from citrus customer service and he was asking that i hve to maintain 20000 rs balance in my account to get my refund back and i have to pay to some women.

                                    This was the number from i got the call [protected]
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                                      P
                                      Pralak
                                      Aug 17, 2021
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                                      I made a payment of 3990 on zara and the amount was debited from my account, but got an email that the order was not completed. Please refund me the amount deducted (3990)
                                      View replies
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details with us via and we shall assist you further.

                                      • Citrus ID, Merchant, and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Citrus Support Team
                                      Reply
                                      See attached
                                      Reply
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                                        C
                                        CSC SHRI RAM INTERNET ZONE
                                        Aug 16, 2021
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                                        Address: VILL - DIULIYA BABHANI PO - SIGARI BIGARI PS - RAMNAGAR DIST - WEST CHAMPARAN, BIHAR 845106

                                        Were depositing money in CSC wallet, but money was deducted from my account and not deposited in my wallet. Please help sir.

                                        सीएससी वॉलेट में रुपया जमा कर रहे थे, लेकिन मेरा अकाउंट से रुपया कट गया और मेरे वॉलेट में जमा नही हुआ | कृपया सहायता कीजिय महाशय |
                                        CSC ID[protected]
                                        Mobile No - [protected]
                                        Amount - RS. 2300
                                        Aug 16, 2021
                                        Updated by CSC SHRI RAM INTERNET ZONE                                         Please Updates Sir
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