Citrus Payment Solutions Complaints & Reviews

I made a purchase on zara and paid the amount via upi of Rs 5180.00 on 25-07-21 to VPA citruspay@axisbank(UPI Ref No[protected]. My account was debited but the order has not been generated in zara . I want my refund immediately...

Twice the transaction was failed but the payment has been failed . Sharing screenshots in the photos .

Regards,
Richa Ratan Arora
[protected]@gmail.com...

I was trying to place an order on the Zara app via upi. The payment got deducted but showed as failed on citrus payment gateway and hence order wasn’t placed. UPI Txn :[protected]

Attaching screenshot for reference.

Need my refund....

I was placing an order on zara india online on 24th july 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via paytm bank [protected]@paytm and money got debited from my account but zara did not received the amount. UPI reference ID[protected]
So zara cancelled the order from their side as it keep pending
I...

I was placing an order on zara india online on 24th may 2020 and had opted for payment via upi.
I then did the payment through paytm for which zara had used citrus payment gateway.
I did the transaction via [protected]@paytm and money got debited from my account but zara did not received the amount. Upi reference ID[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated...

I’ve not got any response from Citrus on my complaint. I paid 11160 for the order and Zara cancelled it. My money also got deducted. Below are the screenshots...

I placed an order on the 30th June, 2021 via UPI (Paytm and Citrus Payment Solution). The payment was successful from my end but Zara did not receive the amount and the order got cancelled. So I first tried to reach customer care and they asked me to wait for 14 days and I patiently waited but did not receive the refund, I contacted the customer care again but they said the refund has been processed by Zara but my bank has confirmed no amount...

Hi, I cancelled a Zara order on July 1st 2021. The order amount of ₹3780 Was debited from my HDFC account using phone pe.
It has been more than 20 days and still I haven’t received any refund. Please give me an update regarding it as soon as possible....

Keeping courtesy on us pls do let us know whether we will get our money back or not... Sir we are middle class family people, you may not understand our problems, we are in financial crises pls get our money back..pls help out as we are not able to get any updates from our Agent.
My Enrollment number is( ESM[protected]
Regards,
Hansa...

I was placing an order on zara india online on 23rd July 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not receive the amount.
So zara cancelled the order from their side as it was pending.
Payment portal hasn’t initiated a refund.br...

I placed an order worth 11160 with Zara and tried paying via Gpay. My money got deducted but my order did not go through with Zara. Below screenshot has all details. Pls help...

Attaching the Google pay transaction receipt. Did payment twice on zara and both time money got deducted but transaction failed on zara app
Please do the refund...

I had made a complaint with you but after sometime, you stopped responding to it. I had made a purchase with Zara on 30 June. My money was deducted but neither has the refund been initiated nor have you been responding to the complaint. You had asked me to mail my particulars used during the transaction to [protected]@payu.in and I did, but I haven’t heard from you since. Kindly initiate the refund....

I paid 3570 twice on google pay..screenshot is attached for shopping on zara
On the app the transaction got failed, but amount has been deducted from my account both the times. Kindly check and process the redund...

The amount got debited from my account but my Oder status on Zara is still not paid...

Hi did a purchase on Zara India .
Money got deducted from account but did not go to Zara India . Please refund the amount of Rs 4980 .

UPI transaction ID[protected]...

I place order on 22 july, 2021, from Zara. The order no. Is - [protected], name - Dharmesh . I paid 1780 rs via gpay, after few hours i received the mail of order cancellation due to payment time out. I contacted to zara team, they said they didnt receive any payment. The amount is deducted from my account....

I’ve paid Rs. 2990 to citrus through upi id while shopping on zara ...meanwhile the payment timeout situation happened and I didn’t get it and I’ve paid the citrus 2990 rupees and my order payment is not successful yet because of this issue ...please please help or reach out ...thankyou...

S placing an order on zara india online on 21st July and had opted for payment via upi.
I did payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and transaction was successful and money debited from my account but zara did not received the amount.
So zara cancelled the order. Please initiate refund process.

Kindly check my concern and...

Hi, I made a placed an order on the Zara app on 18th July- I made the payment on Google Pay through the Citrus Payment Gateway. The amount was deducted twice from my account. Attaching screenshots for the same. Please refund the erroneously deducted amount....