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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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Citrus Payment Solutions reviews & complaints page 23

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I made a purchase on zara and paid the amount via upi of Rs 5180.00 on 25-07-21 to VPA [protected]@axisbank(UPI Ref No[protected]. My account was debited but the order has not been generated in zara . I want my refund immediately

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 25, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Deepshikha shrestha's [Complaint's author] reply, Jul 25, 2021

Email id: [email protected]
Phone no : 7908889121

Deepshikha shrestha's [Complaint's author] reply, Jul 25, 2021

How do I attach the screen shot

D

Deepshikha shrestha

Jul 26, 2021

Email id : [protected]@gmail.com
Phone no: [protected]
Transaction Id:[protected]
Amount : 5180
Date : 25th July 2021
I’ve attached the screen shot of the transaction as well.

My order from zara paid through citrus payment solution - Comment #3866538 - Image #0

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Twice the transaction was failed but the payment has been failed . Sharing screenshots in the photos .

Regards,
Richa Ratan Arora
[protected]@gmail.com

+2 photos

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I was trying to place an order on the Zara app via upi. The payment got deducted but showed as failed on citrus payment gateway and hence order wasn’t placed. UPI Txn :[protected]

Attaching screenshot for reference.

Need my refund.

+1 photos

Sep 3, 2021

Complaint marked as Resolved

Verified Support

Jul 27, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 4260 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I was placing an order on zara india online on 24th july 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via paytm bank [protected]@paytm and money got debited from my account but zara did not received the amount. UPI reference ID[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

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I was placing an order on zara india online on 24th may 2020 and had opted for payment via upi.
I then did the payment through paytm for which zara had used citrus payment gateway.
I did the transaction via [protected]@paytm and money got debited from my account but zara did not received the amount. Upi reference ID[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Sep 10, 2021

Complaint marked as Resolved

Verified Support

Jul 27, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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N

Navi_oo7

Aug 4, 2021

It’s been more than a week and i still haven’t received my refund. Please refund that money to My upi - [protected]@paytm asap.

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I’ve not got any response from Citrus on my complaint. I paid 11160 for the order and Zara cancelled it. My money also got deducted. Below are the screenshots

+2 photos

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I placed an order on the 30th June, 2021 via UPI (Paytm and Citrus Payment Solution). The payment was successful from my end but Zara did not receive the amount and the order got cancelled. So I first tried to reach customer care and they asked me to wait for 14 days and I patiently waited but did not receive the refund, I contacted the customer care again but they said the refund has been processed by Zara but my bank has confirmed no amount was received. I have requested for the UTR number against the refund but Zara has not been able to provide it for nine days. Every day they just tell me that we are sorry for the inconvenience and we have escalated the issue to the finance department. This is extremely infuriating and unprofessional. I need to get my refund back.

I am attaching the payment screenshot and sharing the Zara order number and the case id.

My Order - [protected]
Case ID[protected]

+2 photos

Verified Support

Jul 26, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 5370 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Aug 04, 2021

Updated by _SP@7 I still haven't received the refund. It's been more than a month now.

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Hi, I cancelled a Zara order on July 1st 2021. The order amount of ₹3780 Was debited from my HDFC account using phone pe.
It has been more than 20 days and still I haven’t received any refund. Please give me an update regarding it as soon as possible.

+3 photos

Aug 26, 2021

Complaint marked as Resolved

Verified Support

Jul 26, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Id - UPI[protected]
at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Citrus Support Team

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Address: Ghatkopar

Keeping courtesy on us pls do let us know whether we will get our money back or not... Sir we are middle class family people, you may not understand our problems, we are in financial crises pls get our money back..pls help out as we are not able to get any updates from our Agent.
My Enrollment number is( ESM[protected]
Regards,
Hansa

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 24, 2021

Verified Support

Hi,

Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I was placing an order on zara india online on 23rd July 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not receive the amount.
So zara cancelled the order from their side as it was pending.
Payment portal hasn’t initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 24, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I placed an order worth 11160 with Zara and tried paying via Gpay. My money got deducted but my order did not go through with Zara. Below screenshot has all details. Pls help

+2 photos

Jul 24, 2021

Updated by Bhav Sethi My order has now been cancelled by zara. Request to please work on my refund

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Attaching the Google pay transaction receipt. Did payment twice on zara and both time money got deducted but transaction failed on zara app
Please do the refund

+2 photos

Jul 24, 2021

Complaint marked as Resolved

Verified Support

Jul 26, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] & UPI[protected] processed on[protected] for Rs. 3570.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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K

Kriti1998

Aug 2, 2021

Hi, I had placed an order on Zara, the money got deducted but the order was not confirmed. Please let me know when my refund would be initiated

I need Zara refund - Comment #3871114 - Image #0

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I had made a complaint with you but after sometime, you stopped responding to it. I had made a purchase with Zara on 30 June. My money was deducted but neither has the refund been initiated nor have you been responding to the complaint. You had asked me to mail my particulars used during the transaction to [protected]@payu.in and I did, but I haven’t heard from you since. Kindly initiate the refund.

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Money has been refunded

Verified Support

Jul 24, 2021

Citrus Payment Solutions Customer Care's response Hi,

We have raised your concern to our team, they will check and we'll update you on the status at the earliest. We appreciate your patience.

Regards,
Citrus Support Team

Aug 06, 2021

Updated by Ik23 Kindly update me on the status. It’s been more than a month now.

Verified Support

Aug 12, 2021

Citrus Payment Solutions Customer Care's response Hi,

We apologize for the delay. As per our team, the said transaction was refunded on Dt. 06th July 2021.

Please feel free to reach out for any further assistance.

Regards,
Citrus Support Team

Aug 12, 2021

Updated by Ik23 Yes, thank you

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I paid 3570 twice on google pay..screenshot is attached for shopping on zara
On the app the transaction got failed, but amount has been deducted from my account both the times. Kindly check and process the redund

+2 photos

Jul 24, 2021

Complaint marked as Resolved

Jul 23, 2021

Updated by Srishti Vidyarthi Any updates on this issue?

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The amount got debited from my account but my Oder status on Zara is still not paid

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Hi did a purchase on Zara India .
Money got deducted from account but did not go to Zara India . Please refund the amount of Rs 4980 .

UPI transaction ID[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 23, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Rajzara's [Complaint's author] reply, Jul 24, 2021

Shared the details . Any update ?

R

Rajzara

Jul 23, 2021

Please find attached screenshot with transaction details. Mobile - [protected]

Email - [protected]@gmail.com

Refund Zara India site - Comment #3865527 - Image #0

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I place order on 22 july, 2021, from Zara. The order no. Is - [protected], name - Dharmesh . I paid 1780 rs via gpay, after few hours i received the mail of order cancellation due to payment time out. I contacted to zara team, they said they didnt receive any payment. The amount is deducted from my account.

+1 photos

Aug 29, 2021

Complaint marked as Resolved

Verified Support

Jul 24, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus Id, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 25, 2021

Updated by Anjali Mrinal Here i am attaching the transaction details with scan copy of bank statement.
Order no. - [protected]
Name - Dharmesh kumar
Date of the transaction - 22 july 2021 11:40am
Amount - 1780 rs

Jul 27, 2021

Updated by Anjali Mrinal Email id - [protected]@gmail
Com

Verified Support

Jul 27, 2021

Citrus Payment Solutions Customer Care's response Hi,

We will check with our team and update you on the status soon.

Regards,
Citrus Support Team

Jul 29, 2021

Updated by Anjali Mrinal What is the update about my refund? When will i get my refund back?
You don't even have customer care no.

Verified Support

Jul 29, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that, funds received for CTX - UPI[protected] and we had processed refund on 27.07.21 with RRN[protected].

Regards,
Citrus Support Team

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A

Anjali Mrinal

Jul 25, 2021

Here i am attaching the transaction details with scan copy of bank statement.
Order no. - [protected]
Name - Dharmesh kumar
Date of the transaction - 22 july 2021 11:40am
Amount - 1780 rs

I'm complaining about the money deduction from my account - Comment #3866204 - Image #0

I'm complaining about the money deduction from my account - Comment #3866204 - Image #1

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I’ve paid Rs. 2990 to citrus through upi id while shopping on zara ...meanwhile the payment timeout situation happened and I didn’t get it and I’ve paid the citrus 2990 rupees and my order payment is not successful yet because of this issue ...please please help or reach out ...thankyou

+2 photos

Verified Support

Jul 23, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 23/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Jul 23, 2021

Updated by Ritz3005-1 Thankyou so much team citrus 🌸

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S placing an order on zara india online on 21st July and had opted for payment via upi.
I did payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and transaction was successful and money debited from my account but zara did not received the amount.
So zara cancelled the order. Please initiate refund process.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Jul 30, 2021

Complaint marked as Resolved

Received refund.

Verified Support

Jul 22, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 22/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Hi, I made a placed an order on the Zara app on 18th July- I made the payment on Google Pay through the Citrus Payment Gateway. The amount was deducted twice from my account. Attaching screenshots for the same. Please refund the erroneously deducted amount.

+2 photos

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