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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

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1777

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1192

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Address: Lord Krishna Crest , Subhash Road , Race Course , Dehradun , Uttarakhand 248001 Near to CMI hospital

Website: Zara and google pay

I did a payment by upi in Zara
Total cost 5580
It says completed on your forum via google pay
But failed on Zara
Please initiate the refund asap

+3 photos

Sep 20, 2021

Complaint marked as Resolved

Verified Support

Aug 10, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 5580 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I was placing an order on zara india online on 8th August 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected] @axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Sep 12, 2021

Complaint marked as Resolved

Verified Support

Aug 10, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 8270.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I placed an order with Zara the amount was deducted from my account but Zara did not receive it so they cancelled my order I have contacted my bank I have contacted Zara also they said it is stuck with citrus pay solution so I want my money back it is Rs 5990

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 10, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via and we shall assist you further.

• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I applied for admission in NIOS today.And made my admission fee payment today through paytm.
The transaction was successful made but in the admission status its showing failed.So please help me solve this issue.🙏

+2 photos

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I was placing an order on zara india online on 08th august 2021 and had opted for payment via upi for which zara had used citrus payment gateway.
I then did the payment of Rs.3770 through paytm with upi ref id[protected].
I did the transaction via my registered bank on paytm and money got debited from my account, and it was successfully transferred to citrussolutionspvtltd but zara did not receive the amount.
So zara cancelled the order from their side and i did not get any refund

Kindly check my concern and give me refund at the earliest.

+1 photos

Sep 20, 2021

Complaint marked as Resolved

Verified Support

Aug 10, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 3770 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Hi,

I made a purchase at Zara through Google Pay(Citrus solutions pvt ltd.). The transaction was successful but Zara did not receive the money and cancelled my order. The transaction was made on August 4 at 9:16 PM. My money is stuck with Citrus solutions and I want refund for the same.
Details for the order are given-

Zara order number- [protected]
Transaction Amount- Rs. 3080
UPI transaction ID[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 9, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

A

Anureet_Saini

Aug 10, 2021

Hi,

Please find the details asked along with the image -

email ID- [protected]@gmail.com
Mobile Number- [protected]

Zara order payment failed- Transaction successful on Citrus Pay but not received by Zara, want refund - Comment #3875541 - Image #0

Zara order payment failed- Transaction successful on Citrus Pay but not received by Zara, want refund - Comment #3875541 - Image #1

Zara order payment failed- Transaction successful on Citrus Pay but not received by Zara, want refund - Comment #3875541 - Image #2

Zara order payment failed- Transaction successful on Citrus Pay but not received by Zara, want refund - Comment #3875541 - Image #3

Zara order payment failed- Transaction successful on Citrus Pay but not received by Zara, want refund - Comment #3875541 - Image #4

Zara order payment failed- Transaction successful on Citrus Pay but not received by Zara, want refund - Comment #3875541 - Image #5

Zara order payment failed- Transaction successful on Citrus Pay but not received by Zara, want refund - Comment #3875541 - Image #6

Zara order payment failed- Transaction successful on Citrus Pay but not received by Zara, want refund - Comment #3875541 - Image #7

Zara order payment failed- Transaction successful on Citrus Pay but not received by Zara, want refund - Comment #3875541 - Image #8

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Hey,
I placed an order from Zara on 5th August 2021 and made the payment via Citrus Payment solutions Via UPI(google play) but the order got canceled. I spoke to Zara Customer Care and they suggested writing an e-mail to you. Kindly look into this matter and refund my money.
Please find below mention details for your reference.

Transaction Id.[protected]
Amount - Rs.3280

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I purchased two products from Zara app worth INR 3280/- via citrus payment solutions, my money got deducted but the payment is cancelled. However my upi I'd Google pay account shows completed transaction. Kindly look into the matter and debit money back into my account.

+3 photos

Aug 13, 2021

Complaint marked as Resolved

I tweeted on Zara_care twitterofficial page, also DM'd them with my concerned order and other details. I have got my refund back today.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 10, 2021

Hi Soni,

An auto-refund shall reflect in your account within 5 to 7 working days in this case. Thanks!

Team PayU

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Address: [email protected]

I ordered zara perfume and money deducted from my account but zara canceled my order i want it refund

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 9, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Name: Gargi Baluni
Email: nikki.[protected]@gmail.com

I had placed a order on Zara app on August 05, 2021 and had paid an amount of ₹4, 480 through UPI and the payment gateway was Citrus Payment.
My payment was successful but due to session timeout, Zara cancelled the order. You can find the order number in the screenshot.

The amount debited hasn’t been credited back till date (4 days) while the RBI guidelines mandates reversal of funds on the same day of failed transaction.
Please credit back my funds.

+2 photos

Aug 13, 2021

Complaint marked as Resolved

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I ordered some products worth 1280 rupees from Zara India on 14 July with my UPI id [protected]@paytm, money got deducted from my account but my order was canceled, I contacted Zara and they told me that they didn't receive the money and they asked me to contact citrus payments for a refund, UPI transaction reference id[protected]. It's been almost a month and I still haven't received my money back.

Aug 08, 2021

Updated by Ranjanv Here's the written confirmation

Verified Support

Aug 10, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Aug 11, 2021

Updated by Ranjanv Email is used - [protected]@gmail.com
Transaction date 14 July 2021 amount 1280

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I ordered a perfume online through Zara website on the 8th August 2021. I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay. An amount of Rs 1280 was deducted from my account while it was reflected that the payment was pending and now cancelled.

Kindly refund the money deducted.

UPI Transaction id is[protected].

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 10, 2021

Hey,

Refund shall reflect in your account within 5 to 7 working days. Appreciate your patience here.

Team PayU

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I was ordering something from zara and the transaction was completed the amount was deducted from my account bit my order hasn’t been booked and nothing is shown on zara’s app. Kindly look into the matter Asap.

+3 photos

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I was placing an order on zara india online on 07 August 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it kept showing pending
I haven’t been initiated a refund.

order number :[protected]

Kindly check my concern and give me refund of my money at the earliest.
Thank you.

+2 photos

Sep 20, 2021

Complaint marked as Resolved

Verified Support

Aug 11, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 09/08/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Website: Zara

I have ordered something from zara the payment has been deducted successfully from my account but the item hasn’t been ordered

+2 photos

Sep 20, 2021

Complaint marked as Resolved

Verified Support

Aug 09, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please allow 24 hours to update you on the transaction status.

Regards,
Citrus Support Team

Verified Support

Aug 10, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 1290 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Address: Mumbai

I placed a order on Zara app and paid through UPI and the payment gateway was Citrus Payment my payment was successful but due to some reasons Zara cancelled my order now please help me with the refund for the same.

+1 photos

Sep 14, 2021

Complaint marked as Resolved

Verified Support

Aug 08, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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P

Prachiduhoon27

Aug 8, 2021

Hello, please find the details below
Contact number - [protected]
Email Id- [protected]@gmail.com
The requested details are attached

Zara order cancel - Comment #3874241 - Image #0

Prachiduhoon27's [Complaint's author] reply, Aug 10, 2021

Any updates?

P

Prachiduhoon27

Aug 12, 2021

Any updates? Please be so kind to given an update

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I placed an order on zara india online on 25th July and then cancelled it, did it via UPI.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via @hdfcbank and money got debited from my account but zara did not received the amount.
I haven’t been initiated a refund

+1 photos

Aug 7, 2021

Complaint marked as Resolved

No, my issue is not resolved yet! No call, No message, No mail!

Verified Support

Aug 08, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, the given transaction has been refunded on 25/07/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Aug 10, 2021

Updated by Sadan Ali Khan No, the amount is not refunded yet, I even checked at the bank and it's been more than 7-10 working days (except Saturday, Sunday and bank holidays).
Please find the solution.

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S

Sadan Ali Khan

Aug 9, 2021

No, the amount is refunded yet, I even checked at the bank and it's been more than 7-10 working days (except Saturday, Sunday and bank holidays).
Please find the solution.

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Address: Zara, India

I ordered an item from zara online on 7th August 2021 and the payment mode was UPI . The money got deducted from my account but on my zara app its showing that the payment is pending.

+1 photos

Sep 20, 2021

Complaint marked as Resolved

Verified Support

Aug 11, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 09/08/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Hey I had placed an order on zara, the money has been deducted but the order isn’t confirmed. There’s no update on the refund. Kindly let me know asap.

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I have purchased products from ZARA and I returned the product but yet I didn’t got refund as I asked in customer care they are saying to contact citrus payments solutions as the payment already got initiated so the citrus transaction is OL[protected] kindly do the needful.

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