Citrus Payment Solutions Complaints & Reviews

My money got deducted for thr zara order but the order was canceled, please refund my money as soon as possible.

+1 photos

Aug 31, 2021

Complaint marked as Resolved

Verified Support

Jul 29, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]processed for Rs. 3280 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Date of the incident - 20th July 2021

Failed transaction (order) for Zara India (https://www.zara.com/in/) through Citrus Solutions PVT LTD ([protected]@axisbank). I had purchased from Zara website and paid through Google Pay app to Citrus solutions and my payment was confirmed and the money was deducted from my HDFC bank account but both my order were cancelled and it showed failed payment on Zara website. I have been trying to get in touch with somebody from Citrus and Zara but nobody is responding through customer care.

Transaction : 20th July 2021 - Amount: INR 5750

I would like to get my refund immediately for my order.

Please find attached images.

+3 photos

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Address: Ghaziabad

I was placing an order on zara india online on 27th July and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@punjabnationalbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

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Y

Yumanabhi

Jul 28, 2021

It was “paytm” not “google pay” (by mistake in hurry I wrote Google pay)

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Money got deducted from my account but Zara order shows cancelled. Transaction Number is[protected].
Transaction snapshot is attached along with.

+1 photos

Aug 31, 2021

Complaint marked as Resolved

Verified Support

Jul 29, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 1890 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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While making payment through gpay amount got deducted twice … and haven’t received the refund yet. Kindly refund our money asap

+3 photos

Sep 1, 2021

Complaint marked as Resolved

Verified Support

Jul 29, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 28/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Further, we are not able to trace transaction with reference id[protected]. You need to contact your bank for further assistance on the same.

Regards,
Team Citrus

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Hi i order through zara app . The amount got deducted from my bank account and my order also got cancelled due to delay in payment .
Can you please help me to rectify this issue.
I raised a complaint earlier also but didn’t get any reply from the citrus team . So i am raising this issue again

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Hi I have done a payment of ₹2770 but it shows PAYMENT FAILED in Zara App.
I need my refund so that I can reorder. Please look into the matter.

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Hi, I placed an order on the Zara India website and paid through google pay. The money has been debited from my account but Zara cancelled my order. Please help

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I made a purchase on zara on[protected] via upi to citrus pay . Though the amount of 5180 was debited from my acc but the order was not placed on zara .
I hereby attach my payment details

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I tried completing my payment through citrus pay on the Zara app. I had ordered a product worth 2990. After the payment was completed and the amount was deducted the order was not processed and Zara cancelled it but I have got no refunds yet in my account. This is shady. Please return my hard earned money.

+1 photos

Sep 16, 2021

Complaint marked as Resolved

Verified Support

Jul 28, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 27/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: [email protected]

This is to inform you that I have made payment against order no. [protected] by Gpay on 22nd July 2021 at 8:22 P.M, since zara app showed payment pending I made change in the payment option to COD in which item was delivered on 24th July 2021 against cash.
Since I have made payment against the order no. [protected] on COD I am entitled for refund of the amount paid through Gpay of Rs. 3780/- document evidencing payment of Rs.3780/- through Gpay and document evidencing COD on the same order. Request to refund the amount deducted via Gpay to my bank account

+2 photos

Jul 27, 2021

Complaint marked as Resolved

I have received my refund

Jul 27, 2021

Updated by pallavii Kaamath Kindly delete the image where the COD details have been shared I am getting fake calls from random people. Kindly delete the images uploaded as I cannot do the same. I have received my payment I don’t need any more follow ups kindly delete the said images since I am unable to do so.

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5

55 kaushal prasad

Jul 27, 2021

How did you received refund ??

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Address: Pune

I ordered stuffs from Zara app, did my payment through citrus gateway but still order showed pending payment but money got deducted. I canceled my order and now i m waiting for my refund from cirtus gateway. Its been more than 3days

+1 photos

Aug 31, 2021

Complaint marked as Resolved

Verified Support

Jul 27, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Zara payment problem . Payment date July 21 . Please find transaction details in the attached screenshot

+1 photos

Aug 27, 2021

Complaint marked as Resolved

Verified Support

Jul 27, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] was a failed transaction. The amount has been refunded to your source account in 1 -2 wokring days and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) once processed.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I’ve tried reaching you guys via multiple complaints but I’ve not got a response. Pls note my amount is big of 11160 and I need a refund as zara has also cancelled my order and money for deducted via gpay. Details given below

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I did you payment for Zara order and amount was deducted from my account but reflecting as a failed payment on Zara. I want a return of my money this is completely unfair what your organization is doing.

Jul 27, 2021

Complaint marked as Resolved

Not resolved - can you please provide me mail address to share required details

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 27, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Anand Mehak's [Complaint's author] reply, Jul 27, 2021

Is there a way to share this information without it being posted on a public forum? You cannot expect me to post all these details on public forum

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I paid and it got deducted from my bank account but in Zara app it was showing that my order payment is pending even after paying to citrus online so it’s been 3 days I didn’t get my refund yet

+1 photos

Sep 6, 2021

Complaint marked as Resolved

Jul 25, 2021

Updated by Nikitadas Refund me soon

Verified Support

Jul 27, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus Txn ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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N

Nikitadas

Jul 27, 2021

Name - Nikita Das
Phone no. - [protected]
Email- [protected]@gmail.com
Transaction date & amount- 23.07.2021 (Friday) at 11:54 am, Rs 2070
Upi id- [protected]@okaxis
First 6 digits of card- 469198
Last 4 digits of card - 1366
I’ve added the picture of my bank statement below.
NOW REFUND ME AS SOON AS POSSIBLE

Zara online payment issue - Comment #3867618 - Image #0

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I was placing an order on zara india online on 25th July and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest

+1 photos

Jul 27, 2021

Complaint marked as Resolved

I contacted zara and citrus solution pvt ltd. And zara team member said you will get refund in 15 days. Better opt COD rather than UPI

Verified Support

Jul 27, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 3170.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I have order from zara app . I made payment through upi . Payment got sucessfull and money also got deducted but in zara app it shows payment is pending . Please help me with this

+2 photos

Jul 30, 2021

Complaint marked as Resolved

Amount refunded

Jul 27, 2021

Updated by Shubham.s26 Hi any update on this payment
Please help me in getting my money back
My order is cancelled and my money is also stuck

Verified Support

Jul 27, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 1780 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Jul 28, 2021

Updated by Shubham.s26 Sure i will wait for the amount to be refunded back
But when i was checking my upi app its showing transaction is sucessfull and money is deducted but you are mentioning that transaction is not sucessfull . Can you please help me with this

Verified Support

Jul 29, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 1780 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Got the money debited but never camw back

+1 photos

Verified Support

Jul 26, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Aug 07, 2021

Updated by Shabnam Fathima Haven’t got the money back

Aug 07, 2021

Updated by Shabnam Fathima It’s a google pay amount

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I paid the amount of ₹5180 using citrus pay on BHIM on July 25, 2021 while placing order on zara.
The amount has been debited from my bank account but the order is not generated the order is not placed.
I’m attaching the payments details below

+1 photos

Aug 28, 2021

Complaint marked as Resolved

Verified Support

Jul 27, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 5180 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 22

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