Citrus Payment Solutions Complaints & Reviews

I have purchased wallet from zara india on 4/09/2021. I used upi method to do the payment of ₹ 1580. Money got deducted from the bank and on zara app its showing payment is not made.
please initiate my refund asap.
my upi reference number is :[protected]...

Dear sir i have paid G. L. BAJAJ COLLEGE fees on Thursday (02/09/2021)at 7:55p.m. from my IDBI account through your gateway. Money is deducted from my account but the fees is not paid in college account. Kindly pay it as early as possible to college account.
Account holder name : Kushagra Saxena
Cust ID: 74866497...

Hi, I made a payment for zara through upi id. My payment got debited but on zara app the payment is still pending and then the order got cancelled. Please refund the money back....

I just placed a zara order and I paid via UPI, my money got debited but my order still says “payment pending” could you please look into it and fix this.

I’ve attached the screenshot of my payment confirmation....

Hi,

This is Lt Anuradha. I’ve done a payment through Gpay ([protected]) for Rs. 3070 on 25 Aug 21 for an order through Zara. Amount is debited iro Citrus Solutions Pvt Ltd however payment status at Zara is showing cancelled/payment failed. Amount is already debited from my account and Zara customer support replied that they have not received the payment yet. Please resolve this issue, finalise the payment so that my order...

I placed an order on Zara India online on 31st August and had opted for payment via upi.
I then did the payment through google pay for which Zara uses the citrus payment gateway.

I did the transaction and money got debited from my account but zara did not receive the amount.
So Zara cancelled the order from their side as it keep pending

I haven’t been initiated a refund.

Please...

Hi I placed an order on zara on1st September for an amount of 4290. It got deducted as I tried via UPI but the order did not get complete.
So I cancelled the order in the hopes I’ll get my money back and it hasn’t been credited back to my account.
Please look into this and refund my money....

Hi,

I made a UPI payment on 27th August for a Zara order. My money got debited from my card but I’m the App it said the payment was unsuccessful. It’ll be really helpful if you can look into this, please?...

The payment was made via UPI on 25th Aug - Id TR2108252334272663785827 for amount 4670. Please refund the money back to my account....

Amount deducted via upi transaction on 25th August 2021 but not paid to Zara. Please refund my amount on priority basis.
Below are my zara account details:
Email - sg.[protected]@gmail.com
Name - shaista gazia
Phone no - [protected]
and find attached gpay transaction receipt below...

Hi, I made payments of Rs. 8170/- and yet my order was not confirmed while the money was deducted. The details of my transactions are as follows:

INR 8170 debited from A/c no. XX7867 on[protected]:50:33 IST at UPI/P2M/[protected]/CITRUS SO/Axis Bank. . Call [protected] if not done by you - Axis Bank

I need a refund of the above amounts at the earliest since my orders were never confirmed or processed. Moreover,...

Hi I have ordered sneakers from Zara, today and had done payment via Gpay, my money has been deducted from my Gpay account but then I got a mail from Zara that my order is pending, can you pls refund back my money of ₹2680 and my order number is [protected]....

Hi Team,

I was doing a transaction for order through citrus - brand Zara.

Money is rebutted but order got cancelled, I haven’t got the refund yet .

Transaction detail added...

I have been charged for two orders, which are in pending payment state post the amount was deducted from my UPI....

Amount deducted via upi transaction on 28th August 2021 but not paid to Zara. Please refund my amount on priority basis and find attached gpay transaction receipt...

I placed order as COD. The I received email that my Order is not complete
Then again clicking on the link of that email, I placed the order again as COD and to be delivered at my house.
I again got an email saying that order is not not complete. I then paid using UPI. Payment shows success and completed. Amount also got debited from my account. Still I did not receive any conformation on Payment. Can someone please help
I...

I have order from zara of 2990 but money is deducted from my account but order is not placed, .....

I had ordered a product worth ₹3590 on Zara on 27th of Aug, 2021 and had made the payment through my UPI . Money got deducted from my account and order got canceled due to pending payment .
Refund has not been initiated for failed payment transaction on Zara app . Help please !!!...

I tried placing an order with zara india through citrus payment solutions gateway the amount (₹3, 580) got deducted from my account but the order was not placed.
I still haven't got my refund back...

I tried to place an order of Rs.7380 on zara through UPI on 25/08/21 but the amount got debited and then on the gateway showed failed and the order displayed as pending but the amount is debited and then later I placed the order with cod mode. So I am looking to get my refund and I have done 2 complaint so far on your site but I haven’t received any response
Email- sg.[protected]@gmail.com
Contact no- [protected]...