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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 16

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I have purchased wallet from zara india on 4/09/2021. I used upi method to do the payment of ₹ 1580. Money got deducted from the bank and on zara app its showing payment is not made.
please initiate my refund asap.
my upi reference number is :[protected]

+1 photos

Sep 5, 2021

Complaint marked as Resolved

resolved

Verified Support

Sep 06, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

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Dear sir i have paid G. L. BAJAJ COLLEGE fees on Thursday (02/09/2021)at 7:55p.m. from my IDBI account through your gateway. Money is deducted from my account but the fees is not paid in college account. Kindly pay it as early as possible to college account.
Account holder name : Kushagra Saxena
Cust ID: 74866497

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 3, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

Dharamvir Saxena's [Complaint's author] reply, Sep 4, 2021

My contact number is 9415150775
Transaction I'd S7752691
Amount is 137660
Transaction Date was Thursday(02/09/21)

D

Dharamvir Saxena

Sep 4, 2021

I have send information kindly reply

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Hi, I made a payment for zara through upi id. My payment got debited but on zara app the payment is still pending and then the order got cancelled. Please refund the money back.

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I just placed a zara order and I paid via UPI, my money got debited but my order still says “payment pending” could you please look into it and fix this.

I’ve attached the screenshot of my payment confirmation.

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Hi,

This is Lt Anuradha. I’ve done a payment through Gpay ([protected]) for Rs. 3070 on 25 Aug 21 for an order through Zara. Amount is debited iro Citrus Solutions Pvt Ltd however payment status at Zara is showing cancelled/payment failed. Amount is already debited from my account and Zara customer support replied that they have not received the payment yet. Please resolve this issue, finalise the payment so that my order is confirmed.

Regards,

Oct 14, 2021

Complaint marked as Resolved

Verified Support

Sep 01, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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I placed an order on Zara India online on 31st August and had opted for payment via upi.
I then did the payment through google pay for which Zara uses the citrus payment gateway.

I did the transaction and money got debited from my account but zara did not receive the amount.
So Zara cancelled the order from their side as it keep pending

I haven’t been initiated a refund.

Please help.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Oct 11, 2021

Complaint marked as Resolved

Verified Support

Sep 01, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/09/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus

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Website: Zara

Hi I placed an order on zara on1st September for an amount of 4290. It got deducted as I tried via UPI but the order did not get complete.
So I cancelled the order in the hopes I’ll get my money back and it hasn’t been credited back to my account.
Please look into this and refund my money.

+1 photos

Oct 5, 2021

Complaint marked as Resolved

Verified Support

Sep 01, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been auto refunded. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus

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Hi,

I made a UPI payment on 27th August for a Zara order. My money got debited from my card but I’m the App it said the payment was unsuccessful. It’ll be really helpful if you can look into this, please?

+1 photos

Oct 14, 2021

Complaint marked as Resolved

Verified Support

Aug 31, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 30/08/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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The payment was made via UPI on 25th Aug - Id TR2108252334272663785827 for amount 4670. Please refund the money back to my account.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 31, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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Amount deducted via upi transaction on 25th August 2021 but not paid to Zara. Please refund my amount on priority basis.
Below are my zara account details:
Email - sg.[protected]@gmail.com
Name - shaista gazia
Phone no - [protected]
and find attached gpay transaction receipt below

+1 photos

Oct 1, 2021

Complaint marked as Resolved

Verified Support

Aug 31, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 7380.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Hi, I made payments of Rs. 8170/- and yet my order was not confirmed while the money was deducted. The details of my transactions are as follows:

INR 8170 debited from A/c no. XX7867 on[protected]:50:33 IST at UPI/P2M/[protected]/CITRUS SO/Axis Bank. . Call [protected] if not done by you - Axis Bank

I need a refund of the above amounts at the earliest since my orders were never confirmed or processed. Moreover, Zara has not issued any email informing me of the refund. They have simply taken the money without providing any products in return.

+1 photos

Verified Support

Aug 31, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Txn ID- OL[protected]
at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

Sep 01, 2021

Updated by 4nkit They have not received any payment and have not issued me the order.

Sep 01, 2021

Updated by 4nkit Calling them again thanks

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Address: India

Hi I have ordered sneakers from Zara, today and had done payment via Gpay, my money has been deducted from my Gpay account but then I got a mail from Zara that my order is pending, can you pls refund back my money of ₹2680 and my order number is [protected].

+1 photos

Oct 5, 2021

Complaint marked as Resolved

Verified Support

Aug 30, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Hi Team,

I was doing a transaction for order through citrus - brand Zara.

Money is rebutted but order got cancelled, I haven’t got the refund yet .

Transaction detail added

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I have been charged for two orders, which are in pending payment state post the amount was deducted from my UPI.

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Aug 29, 2021

Updated by Karmanya Oberoi Pending payment state*

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Amount deducted via upi transaction on 28th August 2021 but not paid to Zara. Please refund my amount on priority basis and find attached gpay transaction receipt

+1 photos

Oct 3, 2021

Complaint marked as Resolved

Verified Support

Aug 30, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

Aug 30, 2021

Updated by Sheetal_Verma My contact number is [protected] and email id is sheetalv.[protected]@gmail.com.
Transaction id: Image attached
Amount: Rs.990
Date: 28th August 2021

Aug 30, 2021

Updated by Sheetal_Verma Also, the order number was [protected]

Verified Support

Aug 31, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I placed order as COD. The I received email that my Order is not complete
Then again clicking on the link of that email, I placed the order again as COD and to be delivered at my house.
I again got an email saying that order is not not complete. I then paid using UPI. Payment shows success and completed. Amount also got debited from my account. Still I did not receive any conformation on Payment. Can someone please help
I then cancelled the order. Still did not receive any mail regarding refund
Please help urgently
Thanks

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 29, 2021

Hi,

We would like to inform you that, for any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Citrus Support Team

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Address: 7/190c swaroop nagar kanpur

Website: Zara

I have order from zara of 2990 but money is deducted from my account but order is not placed, ..

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 28, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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I had ordered a product worth ₹3590 on Zara on 27th of Aug, 2021 and had made the payment through my UPI . Money got deducted from my account and order got canceled due to pending payment .
Refund has not been initiated for failed payment transaction on Zara app . Help please !!!

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I tried placing an order with zara india through citrus payment solutions gateway the amount (₹3, 580) got deducted from my account but the order was not placed.
I still haven't got my refund back

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 28, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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I tried to place an order of Rs.7380 on zara through UPI on 25/08/21 but the amount got debited and then on the gateway showed failed and the order displayed as pending but the amount is debited and then later I placed the order with cod mode. So I am looking to get my refund and I have done 2 complaint so far on your site but I haven’t received any response
Email- sg.[protected]@gmail.com
Contact no- [protected]

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